• Information Systems Review
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• v.21 no.1
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• pp.61-90
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• 2019

From the digital perspective, customer journey and customer experience management are emerging as important issues for companies. While digital customer experience has become more important due to the recent surge in online sales of the home appliance products, customers' experience in online is not differentiated as offline-focused traditional methods are maintained. This study aims to analyze the characteristics and mutual influences of customer experiences at each stage of online purchase journey, and to explore the effects on the product repurchase intention, focusing on online purchasers of home appliance which are high-involvement products. As a result, both cognitive and affective experiences of the research phase directly affect satisfaction, whereas affective experience at the purchasing stage indicated indirect effects through cognitive experience. The experience of the research phase positively affects the next phase, the purchasing experience, and the experience of the purchasing phase leads to the intention to repurchase the product. However, it is also found that, depending on the choice of online channels, the experience of research phase may affect the product repurchase intention than the purchase experience.

• The Journal of the Korea Contents Association
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• v.17 no.4
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• pp.237-246
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• 2017

Recently, with the attention of future vehicle technology, automobiles that are influenced by user experience(UX) are regarded as living space. However, the concept of term, definition, and constituent factors of driving experience have not been established so far. The purposes of this study are to define driving experience in terms of UX and to extract experience factors. We conducted the 18 drivers interviews and studied literature reviews. The collected interview data was analyzed by bottom-up method based on the grounded theory. And we reconstructed it through the top-down approach, based on the results of the literature review. As the result, the 'driving experience' is a concept that means all the emotions, perceptions, and cognitive outcomes on the basis of personal characteristics that drivers have in anticipation of the driving situation from the start to the destination Respectively. Nine factors that constitute driving experience were extracted by 'internal UI factors', 'environmental factors' and 'user related factors'.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.3
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• pp.209-236
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• 2020

This study describes a set of user experience indicators developed for the evaluation of knowledge and information resource systems. The user experience perspectives had emerged as a new analysis standard in the field of information media and information service research. The study included a survey conducted to verify the derived experience factors and developed them as indicators. The survey data was gathered from 158 participants in the preliminary and 480 participants in the main study. The applied analysis techniques were descriptive statistics, the exploratory factor analysis, the confirmatory factor analysis, the correlation analysis, and the path analysis. The results introduced seven user experience factors, 37 detailed user experience factors, and 105 system perception factors as the final user experience indicators. The developed and verified indicators should measure the degree of user experience perceived by users of the knowledge and information resource system and conduct effective evaluations that reflect correlation rather than a simple comparison of each experience factor.

• The Journal of the Korea Contents Association
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• v.21 no.6
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• pp.572-587
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• 2021

Recently, cultural urban regeneration is emerging as a topic of cultural tourism. This study aims to understand the effect of brand experience on integrity, re-visit intention focus on the case of culture-led urban regeneration visitor. Therefore, in this study, we selected GuCheng, which is a representative successful case of cultural tourism in China, and we surveyed people who had visited ancient China's foetus. The results of path coefficient analysis and hypothesis testing determined that sensory experience, affective experience, intellectual experience positively impacted integrity. And the significant effect of affective experience, intellectual experience has been found on re-visit intention. The moderation effect of nostalgia has been investigated and the results revealed that nostalgia has significant moderation effect among brand experience, integrity and re-visit intention. Our research findings offer insights for GuCheng culture-led urban regeneration. And this study investigated Chinese visitor, which could offer theoretical implication for future study.

• Korean Journal of Culture and Social Issue
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• v.12 no.2
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• pp.77-100
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• 2006

This study investigates happy life experiences and their emotional responses to these experiences with a sample of Korean students and adults. A total of 489 Korean university students and adults completed an open-ended questionnaire developed by the present researchers. Three sets of results have been found. First, while experiences of achievement and failure affect the strength of feelings of happiness or unhappiness, social relationships with family members and friends affect the frequency of feelings of happiness or unhappiness. Second, while strong positive affects are aroused by sense of achievement and pride, frequent positive affects are aroused by feeling of calmness and positive relational emotions (such as Jung - deep affection and attachment). Third, while strong negative affects are aroused by sense of frustration and sadness, frequent negative affects are aroused by anxiety and negative relational emotions (such as the sense of indebtedness and shame). These results indicate that the interpersonal relationships with family members and friends and personal achievements and failures influence the subjective well-being of feeling happy or unhappy with people's lives.

• 한국경영정보학회:학술대회논문집
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• 2007.06a
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• pp.435-440
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• 2007

본 연구는 무리행동과 인지적 유용성을 중심으로, e-learning 컨텐츠 구매에 미치는 영향을 e-learning 수강경험자 집단과 경험하지 못한 잠재구매자 집단의 차이점을 경험적인 측면에서 밝히고자 시도하였다. 전체 528명의 표본을 경험자(395명)와 비경험자(133명)로 나누어 PLS(Partial Least Square)를 통하여 분석한 결과 e-learning 구매 경험자는 인지적 유용성이 구매의도에 주는 영향이 무리행동의 영향보다 큰 것으로 나타났고, 잠재 구매자는 무리행동이 구매의도에 주는 영향이 더 큰 것으로 나타났다.

• 한국경영정보학회:학술대회논문집
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• 2007.11a
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• pp.553-558
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• 2007

본 연구는 인터넷 쇼핑 시 구매의도에 영향을 미치는 요인을 쇼핑가치와 신뢰의 관점에서 접근하였으며, 인터넷 구매 경험이 적은 그룹과 구매 경험이 많은 그룹을 구분하여 그 변화를 실증 분석하였다. 전체 204명의 표본을 구매경험이 적은 그룹(107명)과 구매 경험이 많은 그룹(96명)으로 나누어 PLS(Partial Least Square)를 통하여 분석한 결과 구매경험이 적은 그룹은 신뢰와 태도가 매개가 된 쾌락적 쇼핑가치가 큰 영향을 미치는 반면에 구매경험이 많은 그룹은 효용적 쇼핑 가치가 구매의도에 가장 큰 영향을 미치는 것으로 나타났다.

• Proceedings of the Korea Contents Association Conference
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• 2017.05a
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• pp.417-418
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• 2017

본 연구에서는 여대생의 미용성형 경험 실태와 중독성향에 영향을 미치는 요인을 조사하였다. 무작위 표집한 여대생 223명을 대상으로 2014년에 자료 수집하였다. 수집된 자료는 서술적 통계, t-test, ANOVA, logistic regression으로 분석하였다. 연구결과, 102명(45.7%)은 최소 1회 이상의 미용성형 경험이 있었고, 비외과적인 미용성형 경험이 외과적인 미용성형 경험의 비율보다 높았다. 여대생의 성형중독 성향에 유의한 영향을 미친 변수는 과거의 성형 경험과 성형수술 수용성, 외모에 대한 사회문화적 태도, 외모평가였다. 이 변수들의 설명력은 52% (Nagelkerke R2=.52) 였다. 본 연구를 통하여 여대생의 미용성형 경험 현황과 성형중독에 영향을 미치는 개인적, 사회적 요인을 파악하였다. 이제 여대생들에 있어 성형중독은 무시할 수 없는 심각한 사회문화적 문제 중의 하나이다. 연구결과는 이러한 사회문화적 문제를 파악하고 예방하기 위한 근거자료로 사용될 수 있으리라 사료된다.

• Korean Journal of School Psychology
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• v.16 no.1
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• pp.17-38
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• 2019

This study was conducted to identify the relationship between child abuse and school violence and whether aggression and depression have any mediating effects on this relationship. This study analyzed the responses of 1,937 eighth grade students. The main results of this study were as follows. First, child abuse was positively correlated with school violence aggression and school violence victimization. Second, aggression and depression mediated the effect of child abuse on aggression and victimization, respectively. Third, aggression mediated the effect of child abuse on victimization. Fourth, although there was a reciprocal causal relationship between aggression and victimization, school violence victims who were abused by their parents were less likely to be the perpetrators of violence themselves. These findings have implications regarding the use of counseling intervention to prevent violence in schools.

• Journal of Korea Entertainment Industry Association
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• v.13 no.4
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• pp.299-309
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• 2019

The purpose of this study was to investigate about student's experiences in occupational therapy through clinical fieldwork, such as the change in perception of occupational therapy, the stress that students experience, and the satisfaction of clinical fieldwork. We conducted a focus group interview with 10 participants to see what they experienced during the clinical fieldwork. The contents of the interview were recorded and conducted, and the meaning was analyzed according to the focus group interview procedure through repeated listening. Components were psychological experience, professional experience, environmental experience, changes of values, and behavioral changes. In psychological experience, he experienced anxiety and burden. Experiential experience was the connection of theory and clinical experience and realization of major knowledge. In the environmental experience, we experienced clinical guidance management system, and the change of values experienced change of perception of occupational therapy and change of perception of disabled person. Finally, behavioral changes have experienced an active response through clinical practice experience. Clinical fieldwork is a basic element that prepares students to become occupational therapists. It affects the role of occupational therapist and perception performance through various experiences in new environment. It is thought that the efforts of the institution are needed. The results of this study will help occupational therapists to direct clinical fieldwork in the right direction in clinical fieldwork.