• Title/Summary/Keyword: 한국병원

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A Study of Relation with Hospital Customer Satisfaction and Quality of Service (병원 고객만족과 서비스품질과의 관계에 관한 연구)

  • Kim, Dong-il
    • Proceedings of the Korea Contents Association Conference
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    • 2010.05a
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    • pp.247-249
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    • 2010
  • This study focused on hospital quality of service to the customer service center into contact with the contents of the results were comprehensive evaluation. In this study, a variable that is committed, the hospital service quality and customer satisfaction, and relationships about reuse of the hospital, the hospital's strategic management could be because of the foundation. The study quality of hospital services and patient satisfaction, and reuse of the impact of the relationship between the quality of service in the hospital, the customet satisfaction, very significant according to the reuse of. A customer-centric future, these results provide guidelines for hospital management can be applied to further strengthen competitiveness are expected.

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The Effects of the Healthcare Accreditation on Hospital Employees' Satisfaction Level and Hospital Management Performance (의료기관 인증제도가 구성원 만족도와 병원운영 효과에 미치는 영향 : 비 인증병원과 인증병원 비교)

  • Lee, Hye-Seung;Yang, Yu-Jeong
    • Journal of Digital Convergence
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    • v.12 no.1
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    • pp.431-443
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    • 2014
  • The purpose of this study was to grasp which effect the healthcare accreditation has on hospital employees' satisfaction level and hospital management performance by comparatively analyzing between accreditation hospital and non-accreditation hospital. As for difference in hospital employees' satisfaction level according to accreditation system, the incentive payment and pride of own task at the accreditation hospital and the hospital management effect were indicated to have positive(+) influence with statistically significant difference upon the item such as accuracy of task performance owing to the business standardization. It was indicated that hospital employees' satisfaction is high at the accreditation hospital and that the higher satisfaction level leads to having influence upon the effect of hospital management. What a country differentiates medical bill or supports medical equipment for medical institution that acquired accreditation is considered to be a plan for activation that can allow non-accreditation hospitals to be able to participate positively in the voluntary accreditation system.

A Study on the Printed Matter for the Publicity of the General Hospitals (종합병원 홍보용 인쇄물에 관한 연구)

  • 백진경;송진아
    • Archives of design research
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    • v.16 no.4
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    • pp.453-462
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    • 2003
  • As the competition among the hospital becomes heavier and cognition in patient's right of knowledge increases, of general hospital becomes more important public relation part of hospital administration. Due to the restriction of the public advertisement of a hospital, strategic plans and new ideas are needed. Leaflet or hospital publication, for example, could be excellent publicity materials since they provide specific and detailed information for patients, which results in great improvement on the hospital image. Therefore, the editorial design for hospital publicity is the necessary research field. Also questionnaires of user's sense regarding the Hospital's printed matter for the publicity were conducted and analyzed. From these analyses, new improved printed matter design for the publicity of general hospital that are useful for the users as well as hospital competition was suggested.

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A Study on the Relationship Among the Patient Caregiver's Consumption Value and Hospital Satisfaction, Psychological Well-Being in Geriatric Hospitals (노인요양병원 환자보호자의 소비가치와 병원 만족도 및 심리적 안녕감 간의 관계 연구)

  • Lim, Tae Young;Lim, Wang-Kyu
    • Journal of Digital Convergence
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    • v.12 no.12
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    • pp.61-76
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    • 2014
  • The purpose of this study was to investigate the relationship among the consumption value and hospital satisfaction and patient caregiver's psychological well-being(PWB) in geriatric hospitals. Data from 355 subjects were collected and analyzed. The findings are as follows. Functional value and emotional value influenced hospital satisfaction positively, while rarity value influenced negatively. Hospital satisfaction influenced patient caregiver's "PWB" positively. And family's support, which had a positive effect on patient 'caregiver's "PWB", played a role in moderating variable between functional value and hospital satisfaction. From this study, the implications of the findings were discussed and hospital management research project that geriatric hospitals should improve hospital satisfaction and "PWB" of patient caregiver was proposed.

Feasibility study for the establishment of Oriental Medicine Hospital in W-city (W시에서의 한방병원 창업타당성 평가 - S 한방병원 분원 사례를 중심으로 -)

  • Lee, Woo-Chun;Chao, Yun-Yeop
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.7 no.3
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    • pp.55-63
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    • 2012
  • This study evaluated the economic feasibility for the Oriental Medicine Hospital is established in W-city. To analyze the demand and supply of Oriental Medicine Hospital status and population trends were analyzed inthe hospital service area. As a result, the Service Area of the demand for Oriental Medicine were met by the S-Oriental Hospital. Thus, On the demand side to assess the adequacy of Oriental Hospital established does not make sense. So, Oriental Hospital of 50 beds and 70 beds, separated by the economic feasibility was evaluated. As a result, the Oriental Hospital opened was found to be not economically feasible.

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Correlation Between Meteorological Factors and Hospital Power Consumption (기상요인과 병원 전력사용량의 상관관계)

  • Kim, Jang-Mook;Cho, Jung-Hwan;Kim, Byul
    • Journal of Digital Convergence
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    • v.14 no.6
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    • pp.457-466
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    • 2016
  • To achieve eco-friendly hospitals it is necessary to empirically verify the effect of meteorological factors on the power consumption of the hospital. Using daily meteorological big data from 2009 to 2013, we studied the weather conditions impact to power consumption and analyzed the patterns of power consumption of two hospitals. R analysis revealed that temperature among the meteorological factors had the greatest impact on the hospital power consumption, and was a significant factor regardless of hospital size. The pattern of hospital power consumption differed considerably depending on the hospital size. The larger hospital had a linear pattern of power consumption and the smaller hospital had a quadratic nonlinear pattern. A typical pattern of increasing power consumption during a hot summer and a cold winter was evident for both hospitals. The results of this study suggest that a hospital's functional specificity and meteorological factors should be considered to improve energy savings and eco-friendly building.

Biological Management of Virulent Fusarium Species on Asparagus with Avirulent Fusarium Species In Vitro (비병원성(非病原性) Fusarium균(菌)을 이용(利用)한 아스파라거스의 병원성(病原性) Fusarium균(菌)의 생물적(生物的) 방제(防除))

  • Lee, Youn-Su
    • Korean Journal of Environmental Agriculture
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    • v.13 no.3
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    • pp.288-300
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    • 1994
  • Fusarium oxysporum was isolated most frequently, followed by F. moniliforme, and F. solani from infected asparagus plants grown in the field. In pathogenicity tests both with seedlings and plantlets, F. moniliforme showed higher virulence than Fusarium oxysporum did in general. Fusarium moniliforme showed more consistent virulence on both seedlings and plantlets than F. oxysporum did. Fusarium oxysporum showed higher virulence on plantlets than on seedlings. Fusarium solani showed very weak or no sign of virulence on seedlings and plantlets, respectively, in both tests. In protection tests with plantlets, most protection of asparagus against virulent fusarial infections occurred when challenge isolates were inoculated five or seven days after inoculation of protective fusarial species. Avirulent F. oxysporum was a more effective protective agent against infection of F. moniliforme than it was against F. oxysporum. Fusarium solani was more effective against infection of F. oxysporum than it was against F. moniliforme.

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The Effect of Perceived Medical Services Quality by Outpatient on the Hospital Image, Satisfaction and Re-use Intention (외래환자가 지각한 의료 서비스의 질이 병원 이미지, 만족도 및 재이용 의도에 미치는 영향)

  • Cho, Yun-Hee;Park, Yeon-Suk
    • The Journal of the Korea Contents Association
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    • v.18 no.4
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    • pp.516-529
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    • 2018
  • The purpose of this study is to investigate the effect of perceived medical service quality by outpatient on hospital image, satisfaction, and re-use intention in a general hospital. A total of 176 questionnaires were administered to outpatients who presented to a S general hospital in Daejeon. The results of this study are as follows. First, medical service quality had significant effects on re-use intention, satisfaction, and hospital image. Second, the mediating effect of satisfaction on the relationship between medical service quality and re-use intention was not significant but the mediating effect of hospital image on the relationship was significant. Third, satisfaction and hospital image had significant effects on re-use intention. Consequently, this study verified the influence of perceived medical service quality by outpatient on hospital image, satisfaction, and re-use intention in a general hospital. Further, considering that hospital image, rather than satisfaction, mediates the relationship between perceived medical service quality and re-use intention, it suggests that much more general satisfaction is required in the marketing activities of hospitals.

Spatial Analysis Modeling for the Development of Evaluating Model for Hospital Location (공간분석모델링을 이용한 병원의 적지평가 모형 개발)

  • Lee, Kwang-Soo;Lee, Jung-Soo
    • The Journal of the Korea Contents Association
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    • v.9 no.10
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    • pp.258-267
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    • 2009
  • This study purposed to develop GIS model for evaluating hospital location in a metropolitan city. Secondly, the suitability score of hospital was compared with the number of outpatient/inpatients of hospitals. This study used administrative data collected from the annual report of the 5 ward offices from Daejeon in Korea in 2004. 7 Acute care hospitals operated in Daejeon in 2004 were selected for the analysis. The suitability of hospitals in a metropolitan city was evaluated by the economic factors which were assumed to influence the health care demand. Each criterion was measured from each Dong. Correlation coefficients between the suitability score of hospital and the number of patients were varied depending on the buffering size. The relationship showed positive relationship with the number of inpatient (0.15) and outpatients (0.10) on the 0.5km buffering size. However, the correlation coefficients were changed to a negative direction or decreased when the buffering size was increased to 1.0km, 1.5km, and 2.0km.

Factors Affecting Profitability of General Hospitals Focused on Operating Margin (병원의 수익성 관련 요인 분석 - 의료수익의료이익율을 중심으로 -)

  • Park, Byung-Sang;Lee, Yong-Kyoon;Kim, Yoon-Shin
    • The Journal of the Korea Contents Association
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    • v.9 no.6
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    • pp.196-206
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    • 2009
  • The profitability of a hospital refers to business administration results achieved through its medical care and other management activities during applicable fiscal year. This study focused on operating margin as a measurement index of hospital profitability, which is a genuine medical return obtained by subtracting medical expenses from medical profits achieved during business administration of hospital. Based on the index, this study could deduce certain factors on hospital profitability in terms of various indices affecting profitability. And based on those factors, this study sought to provide more useful reference materials which allow us to devise possible ways to improve hospital profitability. As a result, it was found that public hospitals attained lower profitability than private ones. To analyze profitability depending on each index, this study divided hospitals broadly into deficit group and surplus group. As a result, it was found that there were significant differences in hospital profitability between two groups depending upon relevant indices such as labor cost ratio, maintenance expense ratio, number of operations per medical specialist and medical instrument turnover. According to analysis on potential effects of relevant indices upon profitability, it was found that each index had its explanatory power ranging from 25% to 74.5% depending on given model.