• Proceedings of the Korean Society of Computer Information Conference
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• 2014.01a
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• pp.261-262
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• 2014

최근 택배산업의 급격한 성장과 모바일 웹앱 환경의 급격한 발달 및 택배물량이 증가하면서 택배 피해 사례도 증가하고 있다. 현재 택배서비스 이용시 피해 발생시 책임소재 입증불가 및 책임회피의 문제점이 대두되었고, 택배기사를 사칭한 각종 여성 범죄 사고가 증가하고 있다. 본 논문에서는 모바일 환경에서의 택배정보 및 위치정보를 확인할 수 있도록 음성을 저장 및 인식할 수 있는 안심택배 관리 시스템을 연구하고 설계하였다.

• Journal of Korea Society of Industrial Information Systems
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• v.12 no.4
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• pp.89-96
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• 2007

The amount of home deliveries are increasing day by day owing to the increment of the on-line market. This environment brings along generating many delivery companies and keen competition with each other in its customer hold Therefore, this study aims at the development of a shortest delivery route search demonstration system using Ant Algorithm. The developed system reduces the time consumption significantly in search of delivery path and time of the products for the novice delivery driver as well as experienced driver. Ultimately, the developed system will give the customer reliability and satisfaction, knowing a delivery route in advance.

• Management & Information Systems Review
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• v.28 no.1
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• pp.1-24
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• 2009

Electronic commerce markets have been increasing rapidly, which has resulted in parallel growth in the door-to-door delivery service industry. The door-to-door delivery service industry is projected to be more competitive, due to the large amount of companies that are already established and the fact that several leading multinational logistics companies are rushing into the domestic market. This is a critical period for the companies which are attempting to obtain a competitive advantage. Previous research on door-to-door delivery services has been undertaken, in relation to strategic exploration, political proposals, and user satisfaction. However, there is a lack of practical studies focused on the information systems of door-to-door service companies and its decisive roles have been undertaken. This study aims to investigate, compare, and analyze the information systems of door-to-door delivery service companies. Also, the study proposes developmental direction of how the information systems should be improved. In order to accomplish the purpose of this study, first, we examined previous research on door-to-door delivery services and their information systems. Second, we investigated and analyzed the information systems of four leading domestic companies by conducting interviews. Third, we compared and identified factors of the information systems that could be improved. Finally, we proposed its developmental direction. As a result of the study, the information systems of door-to-door delivery service companies required to provide classified services using diverse tools and develop the optimized routing model to reduce logistics costs.

• LOGISTICS
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• s.20
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• pp.32-35
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• 2007

• Korea Logistics Conference
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• v.13 no.3
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• pp.347-353
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• 2005

• Proceedings of the Korean Society of Computer Information Conference
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• 2020.01a
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• pp.151-152
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• 2020

4차 산업혁명의 핵심으로 떠오르고 있는 드론 산업의 성장속도가 점차 빨라짐에 따라 드론 활용도가 점차 높아지고 있다. 물류시장의 화두는 신속한 배송이지만 기존 택배 및 우편물 등을 배송하기에는 도로의 교통상황에 따라 시간이 많이 들고 인력비와 수송비등 자원이 많이 필요하다. 본 논문은 기존의 택배 시스템에서 사람이 직접 이동해서 물건을 전달하는 방식이 아니라 드론을 이용하여 효과적으로 배송할 수 있는 방법을 제안하고자 한다. 드론을 원하는 목적지까지 보내는 과정에서 발생하는 여러 돌발 상황을 대처할 수 있도록 GPS 및 아두이노기반의 여러 센서들을 이용하여 안정적으로 제어하는 것이 본 논문의 목적이다. 그 외 문자알림 서비스를 이용하여 택배의 실시간 위치를 알 수 있게 하고 도착알림 등을 받게 하여 편리성을 높이는데 역점을 두었다.

• Journal of Distribution Science
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• v.10 no.4
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• pp.37-45
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• 2012

The popularity of courier services in Korea has made it an essential part of the country's domestic logistics industry, bolstering the growth not only of the national economy, but also the quality of people's daily lives. An effective strategy for courier companies in Korea would be to provide high-quality services to their existing target markets with the goal of maximizing customer loyalty. This study investigates structural relationships between customer loyalty and service quality as a set of factors and between customer trust and customer satisfaction. These antecedent relationships will be used to understand the "performance formation model" through service quality. In this study, service quality, as a set of factors, is considered to be the independent variable, while customer satisfaction and customer trust are both treated as intervening variables. Finally, customer loyalty is the dependent variable. Following a review of the literature, this paper's proffered hypothesis will be investigated in terms of whether the independent and intervening variables significantly affect customer loyalty. A statistical analysis of the empirical research was carried out using both SPSS 18.0 and AMOS 18.0 The results of this study's empirical analysis show three conclusions. First, among the intervening variables (customer satisfaction and customer trust), customer satisfaction is significantly correlated with customer loyalty. Customer trust, however, was shown to have little or no relationship to customer loyalty. Second, the quality of service variable seems to influence customer satisfaction, customer trust, and customer loyalty. Third, with respect to the relationship of intervening variables, customer trust affects customer satisfaction. Thus, the companies that have a competitive advantage in Korea have successfully maximized customer loyalty for their existing customers. Courier companies will need to research and study customer needs. Therefore, this research suggests that effective courier service management can be better understood through the application of the service quality performance formation model, which can enhance the quality of service provided by domestic courier services. This research is limited to investigating qualitative variables, such as the service quality factors, customer satisfaction, and customer trust. It would be helpful for future research on courier services to consider quantitative variables, such as price and weight.

• Journal of Korea Society of Industrial Information Systems
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• v.22 no.5
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• pp.85-100
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• 2017

The Delivery Companies are Facing the Difficulty in their Delivery Services due to the Continuously Increasing Delivery Demand and Insufficient Supply of Delivery Persons to Satisfy the Demand. In Such Circumstances, the Delivery Companies have been Implementing the CSV Service by Introducing the Senior Parcel Delivery Service Creating Jobs for Senior Citizens. This Paper Investigated the Impact of the Quality of Senior Parcel Delivery Service, CSV Activities, and Individual Characteristic Factors of Consumers on the Customers' Confidence and Intention to Use the Delivery Service of Delivery Companies. For the Empirical Analysis, the Online/Offline Questionnaire Survey was Executed with the Individuals who used the Delivery Service and 216 Samples were Finally Selected for Empirical Analysis. In Accordance with the Analysis Results, the Speed, the Quality of Senior Parcel Delivery Service, had Significant Impact on the Customers' Confidence, but Safety had no Significant Impact on it. Next, the Sincerity of CSV Activity by Senior Parcel Delivery Service Companies Showed the Significant Impact on the Customers' Confidence. However, the Adequacy of CSV Activity had No Significant Impact on the Customers' Confidence. Furthermore, the Consumption Value and Ethical Consumption Propensity, the Individual Features of Consumers, Demonstrated the Significant Impact on the Customers' Confidence and also on the Customers' Confidence on and their Intention to use Senior Parcel Delivery Service Companies.

• 월간산업보건
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• s.382
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• pp.58-59
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• 2020

영화 <버닝>의 주인공 종수(유아인 분)는 소설가를 꿈꾸며 택배기사 아르바이트로 생계를 이어간다. 시간에 관계없이 다양한 물건을 배달해야 하는 종수는 항상 지친 표정이다. 종수처럼 매일 무거운 물건을 나르다 보면 요추 주위의 근육, 인대가 늘어나는 요추 염좌에 걸리기 쉽다.

• THE INTERNATIONAL COMMERCE & LAW REVIEW
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• v.50
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• pp.163-185
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• 2011

The purpose of this paper is to suggest competitiveness promotion factors of korean Parcel Express Service Industry. This study considered in terms of three competitiveness promotion factors which are a firm's subjective factors, a industrial environment factors, and a governmental policy factors. According to analysis results of the factors, a firm's subjective factors(4.07 score) are scored the most ones of competitiveness promotion factors of korean Parcel Express Service Industry, to be compared with a industrial environment factors(3.89 score), with a governmental policy factors(3.76 score). Therefore, first of all, korean Parcel Express Service firms have to promote competitiveness through as follows : (1) speedy meeting to customer's needs, (2) to promote customer service, to reduce delivery lead time, (3) to procure reliability of Parcel Express Service with customers mutually, (4) strategy of global Parcel Express Service.