• Journal of Global Scholars of Marketing Science
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• v.15 no.3
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• pp.117-148
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• 2005

As this study aimed to examine which influence the nonverbal communication of service provider has upon service performance in terms of service industry, the specific objectives are as follows. First, it tried to examine into the relationship between the nonverbal communication in the service provider, and the emotional attachment. Nonverbal communication is divided into 4 kinds such as physical language, proxemics, paralanguage, and physical appearance. Second, it aimed to examine the relationship between the customer's attachment to the service provider, and the social competence and trust in the service provider. Third, it tried to examine into the relationship of service provider's social competence and trust with the customer satisfaction and with the switching costs. Additionally, it examined the moderating effect in the service type and the service usage period in terms of the model that was presented in this study. Given examining the verified results in these research hypotheses, those are as follows. First, given seeing the relationship between the nonverbal communication and the emotional attachment, it was represented that the physical language, proxemics, and physical appearance, except paralanguage, have significantly positive(+) influence upon emotional attachment. Second, it was indicated that emotional attachment has significantly positive(+) influence upon the social competence and trust in the service provider. Third, the social competence in the service provider had no positive effect(+) on customer satisfaction, and was having significantly positive(+) influence upon the customer's perceived switching barrier. Fourth, it was represented that the customer satisfaction toward the service provider have significantly positive(+) influence upon the switching barrier. Finally, as a result of having verified whether or not the moderating effect in the service type and the service usage period, it was indicated to be produced the difference depending on the service type in the relationships between the physical language and the emotional attachment, between the paralanguage and the emotional attachment, between the emotional attachment and the trust, and between the trust and the switching barrier. Depending on the service usage period, the difference was represented, respectively, in the relationships between the physical language and the emotional attachment and between the physical appearance and the emotional attachment.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.8
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• pp.5372-5383
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• 2015

The purpose of the present study was to figure out the effects of the result variables of hospital employees' conflicts on organizational effectiveness variables such as job satisfaction and organizational commitment. The present study was conducted with 305 subjects. The correlations among conflict, job satisfaction, and organizational commitment levels by conflict factor and by conflict type were analyzed using correlation analyses and multiple regression analyses were conducted to examine the effects of intra-organizational conflicts on conflict results while general and job related characteristics variable were controlled. According to the results of analyses, conflicts due to job satisfaction factors such as communication, leadership, and personality had significant negative effects on overall, intrinsic, and extrinsic job satisfaction levels and organizational commitment factors such as interdependence, leadership, and personality were significant conflict variables. By type, horizontal conflicts affected job satisfaction while vertical conflicts affected organizational commitment. When intra-organizational conflict levels were higher, job satisfaction and organizational commitment levels were lower and when job satisfaction levels were higher, organizational commitment levels were also higher

• Journal of Korean Library and Information Science Society
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• v.32 no.3
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• pp.59-89
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• 2001

After researching users'satisfaction on central library service of Daejin university, it shows that they are generally satisfied with facilities but not with the service that supports library use, and satisfied with a book and serial Publications but not with others including thesis. Also, it is shown that librarians in communication with users are insufficient, and their professionalism and capacity are acknowledged but their insincerity and perfunctory attitude are viewed negative to users. Therefore librarians need to actively promote their service to users. Besides, it will be beneficial for librarians to use bulletin board of homepage as a way to continuously reflect claims and complaints from users.

• Journal of Advanced Navigation Technology
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• v.17 no.4
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• pp.449-458
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• 2013

The purpose of this study is to find out Acculturation Stress that impact on job satisfaction focus on foreign cabin crew working in korea airline. the analysis showed the statistically significant meaning nationality had influence on acculturation stress. while working years had not influence on acculturation stress. also nationality and working years had not influence on job satisfaction In addition, acculturation stress had a negative influence on job satisfaction. Based on this study results, it required alternatives for job stress reducing as well as job accomplishment. and it is highly considered nationality differences and we should concentrate on effective system.

• Journal of the Korean Society for Railway
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• v.17 no.2
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• pp.148-155
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• 2014

This practical study investigates the effects of job satisfaction as a result of the stresses felt by many dispatchers who work in the subway industry in the Seoul metropolitan area. Factors that cause stress are assessed. The organization system, inappropriate compensation, workplace culture, and job requirements, among several types of organizational stresses are significantly related to job satisfaction. The results of the analysis indicate that there is a close link between job satisfaction and dispatcher communication factors. This paper suggests stress-relief measures for dispatchers who must handle a variety of civil complaints and improper communications with field departments based on the analysis of the answers to descriptive questionnaire items.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.11
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• pp.411-420
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• 2018

This study was conducted to identify the effects of interpersonal communication between health care providers after receiving supplementary education. The participants of this study were 433 health care providers who work at 29 general hospitals in Gwangju Metropolitan City and Jeollanamdo Province. Data were collected from June 8 to June 25, 2018 and evaluated by t-tests, dispersion analysis, correlation analysis and stepwise regression. The results were produced by investigating interpersonal communications according to socio-demographic and health-related characteristics including age, education level, bed size of the hospital at which the participant worked, job satisfaction, hospital location, personal health status, experience with health care management and experience with depression. There were significant differences in communication observed according to supplemental education awareness regarding age, bed size of hospital, occupation, wage, type of medical institution of employment, job satisfaction, work location, health status, health care education experience and chronic disease. There were positive correlations between supplemental education awareness in health workers and their interpersonal communication. The factors that had positive effects on interpersonal communication were level of education and health-related education experience, while age, hospital bed size and job dissatisfaction had negative effects. Finally, support environment, learning transfer and results were identified as sub-factors of supplemental education. Based on the results above, it was proposed that educational training to enhance results, provide a supportive environment and foster learning transfer be developed to increase communication between health workers and provide a safe health service for patients.

• Proceedings of the Optical Society of Korea Conference
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• 2003.07a
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• pp.116-117
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• 2003

첨단 기술의 급속한 발달과 함께 퍼스널 컴퓨터, 휴대전화, PDA 등과 같이 휴대가 간편하면서 초고속, 대용량, 고기능을 가진 많은 제품들의 등장으로 언제, 어디서나, 누구와도 커뮤니케이션이 가능한 세상이 되고 있는 상황에서 표시 디스플레이는 사람과 기계를 연결하는 인터페이스 역할을 하기 때문에 그 중요성은 점점 커지고 있다. 하지만 기존의 CRT나 LCD 만으로는 디스플레이 제품에 대한 현대인들의 한없는 욕구를 만족시키기엔 한계가 있기 때문에 인간공학적이고 고기능화 등에 부합할 수 있는 새로운 평판 디스플레이로 점차 비중이 옮겨가고 있는 추세이다. (중략)

• Proceedings of the Korea Information Processing Society Conference
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• 2011.11a
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• pp.658-661
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• 2011

스마트폰 보급의 활성화와 스트리밍 기술의 발전으로 모바일 기기를 통한 실시간 스트리밍 서비스가 확대됨에 따라 사용자는 실시간 방송의 시청은 물론, SNS를 통한 방송의 참여를 원하고 있다. 본 논문에서는 이러한 사용자 요구를 만족시키기 위해 기존 어플리케이션의 자체 서비스로 인한 안정성과 편의성 문제를 해결하고, 사용자와 방송 제작자 및 사용자들간의 커뮤니케이션을 제공하는 소통의 장으로서 역할을 수행할 수 있는 방법을 제시한다.

• The Journal of the Convergence on Culture Technology
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• v.10 no.1
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• pp.539-549
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• 2024

This study employed text mining techniques like frequency analysis, word clouds, and LDA topic modeling to assess consumer satisfaction and dissatisfaction with Hyundai Motor Company in the Chinese market, compared to brands such as Toyota, Volkswagen, Buick, and Geely. Focusing on compact vehicles from these brands between 2021 and 2023, this study analyzed customer reviews. The results indicated Hyundai Avante's positive factors, including a long wheelbase. However, it also highlighted dissatisfaction aspects like Manipulate, engine performance, trunk space, chassis and suspension, safety features, quantity and brand of audio speakers, music membership service, separation band, screen reflection, CarLife, and map services. Addressing these issues could significantly enhance Hyundai's competitiveness in the Chinese market. Previous studies mainly focused on literature research and surveys, which only revealed consumer perceptions limited to the variables set by the researchers. This study, through text mining and comparing various car brands, aims to gain a deeper understanding of market trends and consumer preferences, providing useful information for marketing strategies of Hyundai and other brands in the Chinese market.

• Proceedings of the Korean Society of Computer Information Conference
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• 2011.06a
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• pp.35-38
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• 2011

본 연구는 교육현장의 교수자가 직접 앱 저작도구를 이용하여 교안 및 교육 내용을 개발하여 학생들이 시간과 장소에 상관없이 효율적인 학습을 하도록 하는데 있다. 현재 스마트폰이나 태블릿을 이용한 교육에 관심이 많으나 영역 전문가인 교사와 프로그램을 개발하는 개발자 사이에 의사 교환의 어려움 등으로 인해, 만족스러운 양과 질의 컨텐츠 개발이 이루어지고 있지 않다. 따라서 교수자는 앱을 프로그래머에 의뢰하지 않고 저작도구를 이용하여 DIY(Do It Yourself) 앱을 개발함으로서 학습내용을 충분히 만족하며, 강의 진행중에서 컨텐츠 변경이 용이하며, 교수자와 학습자와의 커뮤니케이션의 효과와 학습능률을 높이고자 한다.