• 한국IT서비스학회:학술대회논문집
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• 2003.11a
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• pp.323-333
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• 2003

본 연구에서는 정보화사업의 성과는 직접적으로 하나의 효과만을 발생시키지 않고 다양한 단계에서 다양한 형태의 성과로 발생된다는 점에서 정보화사업의 추진단계를 사업추진 전(前) 단계(사전평가), 사업추진 진행단계(진행평가), 사업추진 완료 후 운영단계(사후평가)로 구분하고 각 단계별로 정보화사업의 성과를 측정하기 위한 정보화사업 추진단계별 평가모형을 제시하였다. 각 추진단계별 평가영역 및 평가항목의 개발은 정보화사업 평가항목에 관한 선행연구들에 대한 이론적 고찰과 국내 외 공공부문에서 실제 적용하고 있는 사례를 중심으로 도출하였으며, 특히 본 연구에서의 중점연구대상 정보화사업인 문화정보화사업을 중심으로 제시하였다. 각 단계별 평가영역 및 평가항목으로는 사전평가에서는 사업추진 계획영역의 비용산정적정도, 사업적 타당도, 전략적 타당도, 위험도분석, 추진계획적정도의 5개의 평가항목으로, 진행평가에서는 사업추진 실행영역의 사업추진효율성, 자원관리적정도, 아웃소싱관리적정도 등 3개 평가항목을 제시하였다. 또한 사후평가에서는 정보시스템 구축성과 영역의 경우 시스템품질, 정본품질, IS 서비스 품질을, 정보시스템 운영성과 영역은 시스템의 활용도와 사용자 만족도를, 조직 및 경영성과 영역은 사업적 기여도와 전략적 기여도를 각각 제시하였으며, 아울러 각 평가항목별 세부 평가항목을 함께 제안하였다.

• Horticultural Science & Technology
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• v.30 no.3
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• pp.308-324
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• 2012

The aim of this study is to develop and construct the elements of a new evaluation tool to assess the effectiveness of a horticultural therapy. Delphi method was applied to classify the realms of evaluation and specify their components and constituting items. Delphi process was performed through three rounds and 24 professionals attended all the rounds as panel members. Some of the items were revised or removed according to the results of such tests as content validity ratio, agreement rate, convergency and stability of each item. On the contrary, a few new items were added by accepting the opinions of the professional panels. Previous to the Delphi, the realms of evaluation were classified into physical, cognitional, psycho-emotional and social ones on the basis of literature review, professionals' consultation and in-depth interview with practitioners. At the first round, 112 items constituting four realms were reviewed. The numbers of items to be reviewed were reduced to 107 at the second round and to 102 at the third round. As a result, 98 items in 4 realms were decided as proper evaluation points of horticultural therapy. The compositions of the four respective realms are as follows: 5 components and 27 items in physical realm; 4 components and 25 items in cognitional realm; 2 components and 24 items in psycho-emotional realm; and 4 components and 22 items in social realm. These realms, components and specific items derived from this study constitute indices to evaluate the effectiveness of horticultural therapy. In addition, they might be utilized as good guidelines for planning horticultural therapy programs.

• Proceedings of the Korea Information Processing Society Conference
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• 2007.11a
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• pp.1182-1185
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• 2007

ITSM 시스템을 구축 시 서비스 지원(Service Support)영역과 서비스 공급(Service Delivery) 부분과 동일하게 보안관리 영역을 지원하기에 보안관리 업무의 성숙도를 효율적으로 측정하였다. 보안관리 영역의 성숙도측정은 업무담당자의 인터뷰를 거쳐 업무성숙도를 측정, 결과분석 및 To-Be모델을 계획하였다. 업무성숙도의 측정은 9개도메인과 63개의 세부항목으로 구성하였으며 각 세부항목별 가중치와 기준점수를 부여하여 각 조직구성원들 개인의 보안업무 비중도, 보안업무의 성숙도를 함께 측정하였다.

• The Journal of the Korea Contents Association
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• v.14 no.7
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• pp.346-355
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• 2014

This study was to investigate basic level of physical activity test that reflects activity of daily living(ADL) for institutionalized elderly women. The subjects were 105 elderly women over than 65 years living in long-term care facilities located in Daejeon and Chungnam. The measured eight items related to ADL were tested and the data was analyzed by descriptive statistics, one-way ANOVA, factors analysis and correlation. The results were statistically significant differences. Among eight test items, two factors(muscle strength and mobility) were extracted by principal component factor analysis(PCA). The two factors are appropriate domains for assessment of basic physical activity of institutionalized elderly women. By using Pearson's correlation, between two factors and age, the first principal component scores were significantly decreased with age increasing. Degradation of ADL must be prevented for institutionalized elderly women through maintain muscle strength and mobility.

• The KIPS Transactions:PartD
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• v.14D no.1 s.111
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• pp.131-138
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• 2007

This study developed an efficient model for measuring personal information competency in an enterprise of the information environment. This model includes four measurement domains, twelve factors and feasible measurement items. This verified the validity and reliability of the developed model by factor analysis and reliability analysis through a pilot test with the application of SPSS software, and presented the concrete measurement items that tn efficiently gauge personal information competency. The developed model was applied to the measurement of 264 workers in an enterprise in order to testify its practicability and utilization, and the measurement results were presented. This model will contribute to improving the information competency of human resources in industrial fields.

• The KIPS Transactions:PartD
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• v.14D no.2
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• pp.225-234
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• 2007

Recently, IT Governance has emerged as the new keyword in the IT world. However, the multiple definitions and concepts that exist for this word are causing confusion among observers. Thus, in order to clarify the conceptual meaning behind the term 'IT Governance' once and for all, this study reviews previous literature and defines the sub construct of IT Governance. Then, we develop the measurement instrument for IT Governance, which results in three domains: IT resource and performance management. IT project management, and IT service management.

• Journal of the Korean Society for information Management
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• v.36 no.4
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• pp.53-81
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• 2019

The 3rd Library Comprehensive Development Plan (2019-2023) of the Committee on Library and Information Policy under IFLA-UN 2030 Agenda emphasize the role of libraries in practicing social inclusion. At home and abroad, this is shedding new light on libraries as the public service institutions aimed at resolving information inequality. This study thus developed the information inequality measurement indicator optimized for libraries. For this purpose, FGI and Delphi technique were implemented as the verification stage of the expert group. As a result, the final indicators were derived in three evaluation areas, twelve evaluation items, and 30 evaluation indicators. Specifically, first, 3 evaluation items and 8 evaluation indicators were derived in the access evaluation area; second, 5 evaluation items and 12 evaluation indicators were derived in the competency evaluation area; and third, 4 evaluation items and 10 evaluation indicators were derived in the utilization evaluation area. This study is considered to be of great significance in that the information inequality measurement indicators optimized for libraries were developed, the first of its kind.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.7
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• pp.3284-3292
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• 2013

The purpose of this study was to translate QUEST 2.0 in Korean with valid translation process and to measure psychometric characteristics. Translation process was consist of six steps. Internal consistency was analyzed by Cronbach's ${\alpha}$. Test-Retest reliability was analyzed by Spearman Rank Correlation Coefficient. Internal consistency of 'Assistive device' was .88, 'Services' .92. There was no statistically significant difference according to repetitive measure. The spearman correlation coefficient was .64 for "Assistive Device" and .66 for "Services". This result reflects K-QUEST 2.0's (Korean-Quebec User Evaluation of Satisfaction Assistive Technology 2.0) safety, consistency, and predictability in aspect of measure. In this study, the K-QUEST 2.0 was translated into Korean and the reliability of K-QUEST 2.0 was tested. Decisively, the K-QUEST 2.0 can be applied to evaluate user satisfaction of assistive technology.

• 한국IT서비스학회:학술대회논문집
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• 2007.11a
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• pp.667-672
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• 2007

본 연구는 말콤 볼드리지 요소와 BSC의 각 관점의 KPI 지수간의 연계들 통하여 기업 경영품질향상을 위한 평가모형 구축과 전략 설정을 그 목표로 하고 있다. 기업경영과 관련된 제 영역에 대한 고찰이 가능한 말콤 볼드리지 평가 항목을 살펴보고, 기업경영 성과 측정을 위한 구체적 평가항목을 제시함으로써 부서간 연계 및 인과관계 설정, 전략과의 연계가 가능하여 경영자의 전략 설정과 리더십에 도움을 줄 수 있는 BSC 항목을 살펴 본 후, 기업 경영혁신과 프로세스 개선을 위한 두 평가 항목의 연계를 통하여 평가항목 관리요소의 중복을 제거하고 동일화를 달성, '기업성과 향상' 이라는 공동 목표달성을 위해 MB 및 BSC 두 개선 노선이 시너지를 달성할 수 있는 체계를 마련하고자 한다. 이는 MB와 BSC의 연계방안을 살펴봄으로써 기업의 '경영품질'을 향상시키고, 향상된 경영품질을 구체적 항목에 의거하여 체계적으로 평가할 수 있는 방안을 찾음과 동시에 기업 전략 설정에 이바지할 수 있는 모형구축을 그 목표로 하고 있다.

• Journal of Korean Society of Transportation
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• v.25 no.1 s.94
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• pp.81-91
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• 2007

Incheon International Airport (IIAC) has been named "best airport worldwide" according to the AETRA Passenger survey Program that was jointly administered by Airports Council International (ACI) and the International Air Transport Association (IATA) in 2005. This paper identifies eight dimensions underlying the overall service qualify in passenger terminals. These eight elements were found from literature reviews through relevant documents. The research explains the linkage between the overall satisfaction with IIAC and five services that influence that satisfaction. The five services are the following: service quality of passenger terminals, commercial facility services, easy access by transportation, service quality of the airlines, and contributions to the community by IIAC. The data envelopment analysis (DEA) designed by Cook and Kress (CK Model) was used to maximize the efficiency of commercial facility services, easy access by transportation, service qualify of the airlines, and contributions to the community by IIAC because the model best provided practical plans for a more competitive airport. This paper has three significant results. First, it includes research of passenger terminal-oriented service quality. Second, the author researches service qualify focusing on a three-cornered relation among passengers, airline employees, and IIAC. Third, the paper contains research of service quality focusing on IIAC's employees.