• Title/Summary/Keyword: 직원구성

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Development and Measurement of the Public Library Customer Satisfaction Index(LCSI) Model (공공도서관 고객만족도(LCSI) 모형개발 및 측정)

  • Oh, Dong-Geun;Yeo, Ji-Suk;Choi, Sung-Yeol;Lim, Young-Kyu;Kim, Kwang-Seok
    • Journal of Korean Library and Information Science Society
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    • v.40 no.2
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    • pp.267-286
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    • 2009
  • This study develops the LCSI(Library Customer Satisfaction Index) to measure the customer satisfaction of public libraries from 4,540 public library users in Daegu Metropolitan City area. LCSI consists of three variables; service quality divided into three primary dimensions(interaction of personnel), library resources and programs, physical environment and facilities) as independent variables, overall satisfaction and customer complaints as parameter, and customer loyalty as dependent variable. This model calculates LCSI scores at the ratio of 40% in satisfaction index to three dimensions of library service quality, 40% in overall satisfaction, and 20% in customer loyalty.

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Effect of Compensation Types on Workers' Organizational Commitment: A Case of Chinese Companies (보상시스템의 유형이 조직몰입에 미치는 영향: 중국 기업구성원을 대상으로)

  • Lee, Jeong Eon;Zhao, Chen
    • The Journal of the Korea Contents Association
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    • v.14 no.3
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    • pp.393-400
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    • 2014
  • The purpose of this study is to investigate the effects of extrinsic and intrinsic compensation on organizational commitment. It is also analyzed whether the compensation selection may play a moderating role between the types of compensation and organizational commitment. A total of 295 questionnaires from 12 Chinese companies are used for data analysis. The empirical results show that the types of compensation have a positive effect on organizational commitment. It is found a moderating effect of compensation selection only between extrinsic compensation and organizational commitment. The results reveal that more focus on external compensation and adopting a flexible benefit plan are necessary to improve organizational commitment.

전국 개별토지가격 산정완료

  • 건설부
    • 주택과사람들
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    • s.14
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    • pp.66-67
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    • 1991
  • [ $\circ$ ] 정부는 관계부터 합동으로 3.11부터 조사에 착수한 약 2,500만필지에 대한 개별토지가격 조사작업을 5.4(55일간)에 끝내고 지방토지평가위원회의 심의에 들어갔다. (건설부, 국세청, 지방자치단체공무원 20,500여명과 자문요원인 486명의 감정평가사 동원) $\circ$ 이번에 조사된 개별토지가격은 오는 5.20까지 지방 토지 평가 위원회의 심의를 거쳐 5.22부터 6.11까지 토지 소재지 읍$\cdot$$\cdot$동사무소에서 주민열람을 실시케 하고 토지 소유자 및 이해관계인은 조사된 지가에 대하여 이의가 있을 경우에는 의견을 제출할 수 있도록 하였으며, $\circ$ 또한 지가산정의 공평성과 정확성을 기하기 위하여 해당 지역 사정에 정통한 지역인사로 구성된 읍$\cdot$$\cdot$동 지가심의회의 심의를 거친 후, 감정평가사, 한국감정원 직원, 토지 및 세무담당공무원 등 전문가로 구성된 시$\cdot$$\cdot$읍 단위 지방토지평가위원회에서 심의하도록 하였으며, 이러한 절차를 거친 후 중앙토지평가위원회의 심의와 건설부장관의 확인을 받아 6.29까지 시장, 군수, 구청장이 지가를 결정하게 된다. $\circ$ 이렇게 하여 결정된 지가는 토지초과이득세, 양도소득세, 증여세, 상속세 등의 산정기준, 택지초과소유부담금 및 개발부담금의 산정기준, 종합토지세의 과세표준 결정자료, 기타 토지공개념관련제도 시행을 위한 지가산정기준 등으로 활용된다.

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Development of Risk Assessment Models for Railway Casualty Accidents (철도 사상사고 위험도 평가 모델 개발에 관한 연구)

  • Park, Chan-Woo;Wang, Jong-Bae;Kim, Min-Su;Choi, Don-Bum;Kwak, Sang-Log
    • Journal of the Korean Society for Railway
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    • v.12 no.2
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    • pp.190-198
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    • 2009
  • This study shows the developing process of the risk assessment models for railway casualty accidents. To evaluate the risks of these accidents, the hazardous events and the hazardous factors were identified by the review of the accident history and engineering interpretation of the accident behavior. The frequency of each hazardous event was evaluated from the historical accident data and structured expert judgments by using the Fault Tree Analysis (FTA) technique. In addition, to assess the severity of each hazardous event, the ETA (Event Tree Analysis) technique and other safety techniques were applied. The risk assessment models developed can be effectively utilized in defining the risk reduction measures in connection with the option analysis.

Advanced Unified Communication Service System (차세대 통합 커뮤니케이션 서비스 제공 시스템)

  • Shin, Young-Mee;Bae, Hyun-Joo
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.36 no.8B
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    • pp.962-970
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    • 2011
  • This paper describes an advanced unified communication system. The advanced unified communications mean a service that integrates basic communications such as call, SMS, email, and chatting with social networking service considered as a new communication channel, presenting a unified user interface. The advanced unified communication system is composed of advanced UC(Unified Communications) applications, open UC service platform, and UC back-end servers. The advanced UC applications consist of web-based application and smart phone application. The open UC service platform provides a variety of service components that enable the third party applications to access basic communications and social network services within an enterprise. The UC back-end servers provide server functionalities for call, SMS, email, and chatting.

A Study on the Organizational Effectiveness of University Libraries (대학도서관의 조직유효성에 관한 연구)

  • Yoon Hye-Young
    • Journal of the Korean Society for Library and Information Science
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    • v.31 no.2
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    • pp.139-175
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    • 1997
  • This study attempts to assess university library organizational effectiveness and to develop an instrument to measure the construct. Major findings of the study are as follows. First, organizational effectiveness criteria can be reduced to fifteen factors. Second, four distinct clusters of libraries are identified, each showing a unique effectiveness profile. Third, there are significant differences in dimensions of organizational effectiveness according to the number of users, full-time staff, unit and position to which respondents belong. The investigation shows that organizational effectiveness of university libraries is, indeed, a multidimensional construct, implying that no single measure of effectiveness Is sufficient to describe an organization.

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The effect of organizational conflict of an airline organization members on turnover intention : Mediating Effects of Self-leadership (항공사 조직구성원의 조직갈등이 이직의도에 미치는 영향 : 셀프리더십의 매개효과)

  • Kim, Jeong-o
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2020.01a
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    • pp.91-93
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    • 2020
  • 본 연구는 항공 종사자를 대상으로 조직갈등에 대한 구성원의 이직의도를 파악하였다. 설문 대상은 아시아나항공, 대한항공, LCC로 부산 김해국내/국제공항과 서울 김포공항, 인천 국제공항 내에서 주로 예약발권, 탑승수속, 출도착, 카운터 등의 업무를 담당하는 지상직원이고, 2018년 8월20일~2016년 10월 16일 동안 400부의 설문이 진행되었고 그 중 회수되지 않거나 응답이 불성실한 설문지를 제외하고 총 227부를 최종분석에 이용하였다. 수집된 자료는 SPSS 22을 이용하여 신뢰도 분석과 상관관계를 이용하였고, AMOS 18을이용하여 확인적 요인분석, 측정모델 분석 및 제안모델 분석 등을 검정하였고, 추가로 대안모델 개발을 하였다. 분석을 위해 SPSS 18과 AMOS 18을 이용하였고, 신뢰도 분석을 위해Crombach's Alpha와 변수 간의 인과관계 파악을 위해 측정변수모델(SEM)을 이용하였으며, 추가분석으로 갈등(역할갈등, 상사부하간갈등)과 이직의도간의 관계에서 셀프리더십의매개효과를 검정하였다. 본 연구에서 설정된 가설은 총 4개로 연구결과를 기초로 결론과 시사점, 그리고 본 연구의 한계점과 향후 연구의 방향을 제시하고자한다.

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An Empirical Study on the Contextual Features of the Program Components during the Process of Social Work Program Design in the Social Service Agencies (사회복지 프로그램 구성요소개발활동의 실태 및 구성요소의 동질적인 범주성에 대한 실증적 연구 : 3단계 디자인 활동 중심으로)

  • Seo, In Hae;Kong, Gye Soon
    • Korean Journal of Social Welfare Studies
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    • v.44 no.3
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    • pp.237-269
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    • 2013
  • The purposes of the study are to describe the feature of the program components, and to identify their changes in the process of designing the social work programs in the community service agencies in Korea. In order to achieve these purposes, the researchers constructed an analytical framework including 24 program components derived from the related literatures. Data was collected by questionnaires answered by the social workers who were in charge of the program development and implementation. Descriptive statistics analysis and factor analysis were applied to exam the features of the program components in 195 social service programs developed by the funds from the Community Chest of Korea and a private funding foundation. As the result of the analysis, the three noticeable features are found; (1) the agencies have very actively involved in the designing work in the process of developing practice guideline, however they have less involved in the designing work in the process of implementing program; (2) program components which are low level in design activities are intervention models, staff education, and practical ethics; (3) 8 categories of components derived from the theoretical perspective are reduced to 6 categories in the process for developing practice guidelines, finally to 4 categories in the process for implementing the programs. The implications of major findings were discussed in academic and practical perspectives in Korea, including future research works in the area.

Changes in Compliance Rates of Evaluation Criteria After Healthcare Accreditation: Mainly on Radiologic Technologists working at University Hospitals in Daejeon Area (의료기관인증평가 전후 인증기준 준수율의 변화 : 대전지역 대학병원의 방사선사를 중심으로)

  • Ko, Eun-Ju;Lee, Jin-Yong;Bae, Seok-Hwan;Kim, Hyun-Joo
    • Journal of radiological science and technology
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    • v.36 no.4
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    • pp.281-290
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    • 2013
  • This study aimed to assess whether the changes in compliance rates of evaluation criteria after healthcare accreditation among radiologic technologists working at four university hospitals which had acquired healthcare accreditation in Daejeon metropolitan area. In this study, the evaluation criteria of healthcare accreditation were reclassified and reevaluated to three areas which include patient safety, staff safety, and environmental safety. Each area has eight, three, and five questions, respectively. Each compliance rate was quantitatively measured on a scale of 0 to 10 before and after in this study. The result shows that the overall compliance rates were decreased on all areas compared to the time healthcare accreditation was obtained. The compliance rate of hand hygiene was drastically reduced. To maintain the compliance rates, not only individuals but healthcare organizations should simultaneously endeavor. In particular, healthcare organizations should make an effort to provide continuous education opportunity to their workers and supervise the compliance regularly.

Reliability and Validity of the Korean Version of Job Embeddedness for Measurement Tool of Dental Hygienist (치과위생사의 한국어판 직무착근도 측정도구의 타당도와 신뢰도)

  • Han, Ye-Seul;Moon, Hak-Jin;Cho, Young-Sik
    • Journal of dental hygiene science
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    • v.16 no.1
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    • pp.18-25
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    • 2016
  • The purpose of this study was to investigate a reliability and validity of the Korean version for measuring tool the job embeddedness of dental hygienists. The survey was modified and revised to fit into Korean culture. A survey was conducted with 274 dental hygienists in dental clinics. The data was used for the analysis of the study, using PASW Statistics 18.0 and IBM SPSS AMOS 7.0. The factor analysis showed that the job embeddedness of the dental hygienists was composed of three elements, namely 'organization fit', 'job connectivity', and 'personnel relationships'. The validity of the model examined by a confirmatory factor analysis satisfied most of the relevant requirements. All of the factors had the conceptual reliability and variant extracted index above the minimum requirements, ensuring reliability and concentrated validity. The Cronbach's alpha shows a good reliability. In conclusion, it was proven that dental hygienist's job embeddedness measurement tool has high validity and reliability. Further, this study could be used to improve dental hygienist's long term working, and the growth stage of dental clinic.