• Journal of Service Research and Studies
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• v.7 no.1
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• pp.27-40
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• 2017

Humanity's sustainability issues have long been discussed, and the World Commission on Environment and Development (WCED) in 1987 proposed the concept of sustainable development and became a global issue. In September 2015, we announced the latest goals for sustainable development at the UN's 70th General Assembly to address social problems and achieve mature economic growth. In order to achieve social, economic and environmental sustainability goals, parallel development of various disciplines is required. However, existing disciplines are limited in supporting sustainable development due to inherent nature. This study proposes to revitalize service science research as a way to overcome limitations of existing studies, and suggests that sustainable development goals can be achieved through convergence with service science and existing disciplines. Modern economic societies need the evolutionary development of individual disciplines because the paradigm shifts from the existing tangible environment to the intangible environment, the boundary between industries is dismantled, and the boundaries between disciplines disappear. In particular, sustainable development goals require a convergent approach, so convergence service science research is useful. In this study, we analyze economics, business administration, pedagogy, sociology which are representative of related to sustainable development and suggest the necessity of introduction of service science. Through this study, the development of service science and interdisciplinary research in existing academic fields will be activated.

• Journal of Korean Library and Information Science Society
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• v.52 no.2
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• pp.357-377
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• 2021

This study aims to suggest the sustainable services for academic library in the New Normal Age, analyzing the online services during the COVID-19 pandemic. For this purpose, this study examined the operation condition of academic libraries' services during the COVID-19, analyzing the untact and online services of 63 libraries of universities which have more than 10,000 students. And this research classified the online services into three types, which are 'collection', 'facilities', 'programs' and examined the library homepage and development plans of academic libraries. This study also looked into the services of Korean public libraries and foreign libraries to suggest the sustainable services for academic library. As a result, this study suggests 'providing online materials for course reserves', 'expansion of research and study curation services to invigorate the use of library materials', 'introducing the smart library system and renovation of library facility and space services', 'planning of online programs through expansion of interaction with users'.

• Journal of the Korea Convergence Society
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• v.12 no.8
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• pp.131-144
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• 2021

In recent years, China has gradually made clear its decision to modernize the governance system and governance capacity of the government by the virtue of digital transformation. As for the smart prison, as a penal institution of the state, technological reform is a key element in the sustainable development of smart prisons; however, relying on technology does not necessarily lead to a better service experience. Service design concept, as a coordinator of technology and social sustainability, needs to be adapted to the technological integration of smart prisons and to the needs for service design in the prison context in a new mode of thinking about services. This paper takes the development of the Jail Pay financial services system, one of the twelve sub-systems of the Smart Prison, as an entry point to explore the characteristics and shortcomings of the service design approach in achieving sustainable service innovation in the Smart Prison, it proposes an experience-based lead collaborative design (EBLCD) that is suitable for the specific needs in the prison context. The EBLCD is a theoretical framework and practical experience for sustainable service innovation in the construction of smart prisons.

• Journal of Service Research and Studies
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• v.12 no.1
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• pp.49-68
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• 2022

This study was conducted to design a financial system for the sustainable life of mankind. Human society faces a constant crisis and leads a life while overcoming it. The polarization is intensifying in the process of overcoming the economic crisis or crisis caused by the virus. In a society adopting the capitalist economic system, it is a common phenomenon that polarization intensifies with the passage of time, but since the intensification of polarization can destroy human society as a community, active countermeasures are required. The purpose of this study was to prevent the deepening of polarization by redesigning important financial-related systems from the perspective of human life and maintenance of human society. Through the history of mankind, monetary and financial systems related to sustainable society have been analyzed, and a financial system model that is ideal for the modern and future society and is sustainable in the long term has been derived. The conditions for a long-term sustainable financial system should be a model that can solve the problems of the current system, such as deepening polarization, and a model that is faithful to the characteristics of the modern economic society and the essence of sustainable life. And it can be sustainable only if it is based on the common principles of human society. It should be a model that guarantees core values such as growth and equality that human society demands. After analyzing the problems of the current economic system and analyzing the conditions required for the new system, the basic axioms that the new financial system should be based on were presented, and a desirable model was derived based on this. The structure of the derived model and the specific operation model were presented. In the future, follow-up studies are needed to concrete this model.

• The Journal of Society for e-Business Studies
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• v.19 no.4
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• pp.205-229
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• 2014

Examination of the various impact factors on adoption sustainable IT can influence on the potential for creating sustainable businesses in today's society. However, the societal factor out of environmental factors, which stimulates customer intention to use sustainable IT, has seldom been investigated. In this paper, we examine the adoption of sustainable web technology from the pro-social behavior perspective. The concept of sustainable IT is theoretically examined based on social exchange theory. An empirical investigation is conducted into customer intention to use new sustainable IT. The results indicate that customers care about the social responsibility and usefulness of the sustainable IT-based services they choose. In this study, the social features of web technology and their influences on adoption are verified empirically for the first time. In addition, pro-sociality is identified as necessary to a perception of the socially responsible features of information technology. Furthermore, pro-social adoption behavior in the beginning stages of sustainable IT use is elucidated.

• The Journal of the Korea Contents Association
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• v.20 no.1
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• pp.403-416
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• 2020

Unlike in the past, the environment related to CSR activities of financial services companies changed, such as lower interest rates, easier access to knowledge and the environment for risk management of financial services companies changed, including global economic instability, increased regulations, and exposure of new technologies associated with operating methods. This study examined the effects of CSR activities and risk management on sustainability and mediating effects of corporate image among financial service companies. The result of the study are as follows. First, the CSR's legal responsibilities, management in disaster risk and strategic risks of financial service enterprise have positive effect on sustainability, however, the management of CSR's ethical responsibilities, discretionary responsibilities, operational and financial risks have shown to have negative effect Second, CSR's legal responsibilities, discretionary responsibilities and the management of disaster risks act as mediating role between corporate image and sustainability. As a result, when financial service enterprises concentrate on managing CSR's Legal responsibilities and disaster risks, it was found that the corporate image improves and enhancement of sustainability.

• Journal of Service Research and Studies
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• v.11 no.3
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• pp.75-97
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• 2021

This study was conducted to derive a society and education system model that will improve the happiness and sustainability of human society. An ideological model for making human society a happy society was derived, and a society and education system structure and operation model based on this was presented. A fair society, a justice society, a mutually considerate society, and a society where individuals are happy are the conditions for a sustainable society. After analyzing the current situation of freedom and equality pursued by capitalism and democracy, which are currently adopted by most societies, an improvement model was derived from the perspective of a sustainable society. The cost of freedom and equality were analyzed and a new alternative system was discussed. The social solidarity and class mobility issues were discussed together and servicism was derived as an alternative solution. It is a system in which two opposing opponents of individual freedom and social norms form a symmetrical balance, and material and spiritual values are balanced. Servicism is a dynamic balance model. That is, the dimensions of time and space are involved. It is a model that maintains a thorough balance through a dialectical process as time and space change, and one value can dominate the other at a specific time or space. The service-oriented society and education system is a system that simultaneously pursues the goals of individual happiness and sustainable development of the social community.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.3
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• pp.447-451
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• 2017

This study proposes a new model of tourism destination management based on the tourism management program using information and communication technology provided by LBS. The personalized tourist information service can enhance the satisfaction of tourists. Sustainability can be expanded through management based on the capacity of the tourism destination. Increased satisfaction leads to more diverse tourism activities. Various tourism activities increase the consumption expenditure, which satisfies the local tourism destination management purpose. The tourism destination management plan of the central and local governments is a comprehensive system in which detailed policy support plans are formulated from the perspective of the three requirements for sustainability-economic, socio-cultural, and environmental-and concerned parties are connected and resources are supported through detailed processes in which the sources of disparities in accessibility are identified and the roles are delegated at the national, community, and regional levels.

• Journal of Service Research and Studies
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• v.11 no.2
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• pp.1-19
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• 2021

This study was conducted to derive a model of a sustainable politics and administration system that will enhance human happiness. A new long-term sustainable development model has been established based on the experience of the politics and administration system over the past thousands of years. Currently, the democratic political system and the bureaucratic administrative system dominate, but they are facing many problems. In this study, we analyzed the politics and administration system experienced by human society, and derived a model of a politics and administration system that is ideal for the present and future societies and is sustainable in the long term. The necessary condition should be a model that can solve the problems of the current politics and administration system. It must be a model that is faithful to the characteristics and essence of modern society. And as a sufficient condition to ensure long-term sustainability, it must be based on the common principles of human society. After analyzing the problems of the current system and analyzing the conditions required for the new system, the axioms that are the basis of the politics and administration system were presented. Based on the axioms, the structure and operation model of a new politics and administration system were derived. The derived model was named as a servicism politics and administration system. It is a dynamic model in which two opposing opponents recognize each other's contradictions and balance them dialectically in the space-time dimension.

• Water for future
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• v.53 no.6
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• pp.30-40
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• 2020