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The Impact of Palliative Care Practitioners' Workplace Spirituality on Caring for Terminally Ill People (완화의료 전문인들의 일터영성(workplace spirituality)이 말기환자 돌봄수행에 미치는 영향)

  • Hong, Young Joon;Lim, Seonghee
    • Korean Journal of Family Social Work
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    • no.57
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    • pp.69-98
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    • 2017
  • This study aims to examine the direct effects of two workplace spirituality dimensions, community at work and meaning in work, and burnout on three caring dimensions, emotional, social and spiritual care, for terminally ill people. It also seeks to examine the moderating effect of burnout in the relationship between two workplace spirituality dimensions and three caring dimensions. For these purposes, data were collected from 114 interdisciplinary team members, doctors, nurses, social workers and pastors, working in 68 palliative care in nationwide by questionnaires. The study results indicated that community at work has a positive effect on emotional care, and that meaning in work has a positive effect on social and spiritual care. The results also provided that burnout does not impact on three caring dimensions and has no moderating effect in the relationship between two workplace spirituality dimensions and three caring dimensions. In the findings, managers or leaders from palliative care should consider the potentially positive influence of workplace spirituality on caring for terminally ill people and can improve practitioners' performance with any interventions to increase workplace spirituality. The limitations of this study and recommendations for the future research were discussed.

Effect of LCSI- based self-growth program on self-efficacy, adjustment to college life of undergraduates (LCSI를 활용한 자기성장 프로그램이 대학생의 자기 효능감, 대학생활 적응에 미치는 효과)

  • Choi, Young-Sil
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.15 no.6
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    • pp.3469-3477
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    • 2014
  • This study examined the effects of a 4 week, 8 session LCSI programs on the self-efficacy, adjustment to college of undergraduates. The number of participants was 39 students at one region. For statistical analysis, descriptive statistics, paired t-test, and Pearson correlation were used with SPSS WIN 18.0. The results are summarized as follows. The self-efficacy and underlying factors of self-efficacy in self-confidence, sense of self-regulated, task difficulty increased significantly, and the underlying factors of adjustment to college life academically, socially, emotionally, physically, love of the university, and adjustment to college increased significantly. Therefore, the self-growth program using LCSI, self-efficacy and adjustment to college life appears to have significant effects, and the LCSI program is more useful to consider the characteristics of each person by applying a range of situations to plan and deliver, such as communication or subjects, and conflict management in a variety of situations.

Brain Function During Recall of Anger Experience According to the Level of Trait Anger (분노 경험 회상시 특성 분노 수준에 따른 뇌 기능)

  • Eum, Young-Ji;Lee, Kyung Hwa;Sohn, Jin-Hun
    • Science of Emotion and Sensibility
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    • v.21 no.3
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    • pp.49-60
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    • 2018
  • Trait anger is one of the psychological traits associated with experiences of anger. Individuals with high trait anger become angry easily at trivial events, and experience anger more frequently, intensely, and over a longer duration. This study aimed to investigate neural responses during experiences of anger, and identify the neural correlates of trait anger. Thirty five adults participated in the functional magnetic resonance (fMRI) experiment. They were scanned while they recalled an anger-inducing memory that was supposed to evoke an experience of anger. During the angry recall compared to the emotionally neutral recall, our participants showed greater neural activation in the right superior temporal gyrus (BA38), left inferior frontal gyrus (BA45), right thalamus, right insula (BA13), bilateral cuneus (BA17), and right cerebellum anterior lobe. The correlation analysis revealed that trait anger scores were positively associated with right insula activity during the angry recall. Individuals with higher trait anger were more likely to show greater activity in the right insula in response to past experiences of anger, as previously implicated in various studies of emotional processing. This finding suggests that trait anger may be an important factor in modulating anger-related brain activity.

Care-giving Related Time-Demand, Stresses and Depression among Older Parents, who take care of Children with Intellectual Disabilities: Focusing on Moderators of Family Relationships (지적장애자녀를 돌보는 노년기 부모의 돌봄시간, 돌봄스트레스, 그리고 우울: 가족관계만족도의 조절효과를 중심으로)

  • Yoo, Changmin;Kahng, Sang Kyoung
    • 재활복지
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    • v.21 no.3
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    • pp.1-22
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    • 2017
  • Although not many older Korean parents who take care of children with intellectual disabilities have been reported depression due to care-giving related stresses, little is known about how they could be protected from this. This study examines whether satisfaction with family relationships moderate the relationships between time demands, caregiving stress, and depression of older parents who take care of children with intellectual disabilities. The analyses were conducted based on data from the Korean National Survey on Individuals with Developmental Disabilities and their Families of 2011, and only a total of 276 parents, aged over 60 were examined. Multiple regression analysis shows that older parents with higher level of satisfaction with family relationships were less likely to be influenced by time demands of care-giving. This indicates that satisfaction with family relationships could buffer the relationships between time demands of care-giving, and depression. This finding suggests that satisfaction with family relationships is a protective factor, buffering the negative effects of time demands of care-giving and depression. This supports 'socio-emotional selectivity theory' which family relationships are important to older people. Therefore, it is highly recommended to develop practical intervention that can improve the level of satisfaction of family relationship of the older parents, and to make policy and institutional supplementation.

The Roles of Service Failure and Recovery Satisfaction in Customer-Firm Relationship Restoration : Focusing on Carry-over effect and Dynamics among Customer Affection, Customer Trust and Loyalty Intention Before and After the Events (서비스실패의 심각성과 복구만족이 고객-기업 관계회복에 미치는 영향 : 실패이전과 복구이후 고객애정, 고객신뢰, 충성의도의 이월효과 및 역학관계 비교를 중심으로)

  • La, Sun-A
    • Journal of Distribution Research
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    • v.17 no.1
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    • pp.1-36
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    • 2012
  • Service failure is one of the major reasons for customer defection. As the business environment gets tougher and more competitive, a single service failure might bring about fatal consequences to a service provider or a firm. Sometimes a failure won't end up with an unsatisfied customer's simple complaining but with a wide-spread animosity against the service provider or the firm, leading to a threat to the firm's survival itself in the society. Therefore, we are in need of comprehensive understandings of complainants' attitudes and behaviors toward service failures and firm's recovery efforts. Even though a failure itself couldn't be fixed completely, marketers should repair the mind and heart of unsatisfied customers, which can be regarded as an successful recovery strategy in the end. As the outcome of recovery efforts exerted by service providers or firms, recovery of the relationship between customer and service provider need to put on the top in the recovery goal list. With these motivations, the study investigates how service failure and recovery makes the changes in dynamics of fundamental elements of customer-firm relationship, such as customer affection, customer trust and loyalty intention by comparing two time points, before the service failure and after the recovery, focusing on the effects of recovery satisfaction and the failure severity. We adopted La & Choi (2012)'s framework for development of the research model that was based on the previous research stream like Yim et al. (2008) and Thomson et al. (2005). The pivotal background theories of the model are mainly from relationship marketing and social relationships of social psychology. For example, Love, Emotional attachment, Intimacy, and Equity theories regarding human relationships were reviewed. As the results, when recovery satisfaction is high, customer affection and customer trust that were established before the service failure are carried over to the future after the recovery. However, when recovery satisfaction is low, customer-firm relationship that had already established in the past are not carried over but broken up. Regardless of the degree of recovery satisfaction, once a failure occurs loyalty intention is not carried over to the future and the impact of customer trust on loyalty intention becomes stronger. Such changes imply that customers become more prudent and more risk-aversive than the time prior to service failure. The impact of severity of failure on customer affection and customer trust matters only when recovery satisfaction is low. When recovery satisfaction is high, customer affection and customer trust become severity-proof. Interestingly, regardless of the degree of recovery satisfaction, failure severity has a significant negative influence on loyalty intention. Loyalty intention is the most fragile target when a service failure occurs no matter how severe the failure criticality is. Consequently, the ultimate goal of service recovery should be the restoration of customer-firm relationship and recovery of customer trust should be the primary objective to accomplish for a successful recovery performance. Especially when failure severity is high, service recovery should be perceived highly satisfied by the complainants because failure severity matters more when recovery satisfaction is low. Marketers can implement recovery strategies to enhance emotional appeals as well as fair treatments since the both impacts of affection and trust on loyalty intention are significant. In the case of high severity of failure, recovery efforts should be exerted to overreach customer expectation, designed to directly repair customer trust and elaborately designed in the focus of customer-firm communications during the interactional recovery process to affect customer trust rebuilding indirectly. Because it is a longer and harder way to rebuild customer-firm relationship for high severity cases, low recovery satisfaction cannot guarantee customer retention. To prevent customer defection due to service failure of high severity, unexpected rewards as a recovery will be likely to be useful since those will lead to customer delight or customer gratitude toward the service firm. Based on the results of analyses, theoretical and managerial implications are presented. Limitations and future research ideas are also discussed.

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