• Journal of Korea Technology Innovation Society
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• v.10 no.4
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• pp.755-788
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• 2007

This study investigates the effects of individual and group level factors on the use of GSS (Group Support System) and task performance from GSS use. GSS facilitates the group work, so that GSS adoption is not necessarily influenced only by individual perceptions on information systems. Adaptive Structuration Theory (AST) in our study to explain the adoption and success from GSS use. AST contends that the success of IS is not necessarily the technical fit between tasks and technology, instead the political outcome among user socializations. We have the following two research inquires: Are the IS use and performance maximized when information technologies are provided properly?; and, Does TTF always influence positively on IS use (or performance)? To research these issues, we investigate the influence of TTF (Task-Technology Fit) on use and performance of GSS, which is introduced to foster collaboration among organizational members. Drawing insights from the AST, we examine if COA (Consensus on Appropriation) among group members and FOA (Faithfulness of Appropriation) between those who use technology and who design it show any moderating effect. A questionnaire survey was conducted on firms using the GSS for one month from June 2 to June 27 2005 and a sample of 303 responses was used for a statistical analysis. The result demonstrates that TTF exerts a positive influence on use and performance of GSS. We find that the stronger the COA, the greater the effect of W on use of GSS and performance. FOA likewise has a positive effect on both use of GSS and performance. The TTF model has been widely applied to studies on individual performance of information system, whereas the AST theory specifically explains members' adaptation process to information system. By integrating the AST theory with the TTF model, the study contributes to heightening our understanding on if and how individual performance varies with the use of GSS.