• 헤리티지:역사와 과학
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• 제52권4호
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• pp.104-123
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• 2019

유럽의 여러 나라에 소장되어 있는 한국도자는 한국미술을 대표하는 장르로서 근대 유럽에서 일찍이 수집과 연구의 대상이 되었다. 유럽 현지에서 자료 조사를 한 결과, 근대 시기에 영국에 소장된 한국도자의 구입 과정이나 경제적 가치 등을 확인할 수 있는 자료가 비교적 많이 남아 있었다. 특히 근대 시기에 영국박물관과 V&A박물관이 한국도자를 소장하는 과정에서 작성된 서류에서는 그간 잘 알려지지 않았던 구입 과정, 가격, 기준, 인식이나 평가 등에 대한 내용을 확인할 수 있었다. 근대 영국에서 한국도자에 대한 인식, 소장 의도는 세 단계의 시기별 변화를 거치면서 컬렉션이 형성되었다. 1870년대 후반부터 1880년대 후반까지는 한국도자의 실체를 확인하지 못한 환상 속에 있던 시기였다. 1880년대 후반부터 1910년대까지 영국에 유입된 한국도자는 당시의 생활상을 보여주는 민족지학적 자료로서의 성격이 강하였다. 1910년 이후부터 1940년대까지는 고려청자 중심의 한국도자 컬렉션이 형성된 시기로 파악되었다. 근대 영국에서 한국도자를 구입하는 기준과 과정은 20세기 초 한국을 방문하여 도자를 구입한 세 명의 영국인 사례를 통하여 살펴보았다. 1910년 이후 영국인들은 시베리아 횡단열차나 배를 이용하여 극동아시아를 여행하면서 한국에서 도자를 구입하기 시작하였다. 한국 여행에서 전직 관료, 도굴꾼 등에게 좋고 오래된 고려자기를 비싸지 않은 가격에 구입하거나 출토되는 지역에 직접 가서 구매하는 상황을 확인하였다. 또한 기존에 알려지지 않은 카바노프 상회의 존재를 파악하여 도자를 포함한 다양한 한국 물건들이 서구인들에게 판매·운송되는 과정을 구체적으로 살펴보았다.마지막으로 근대 영국에서 한국도자의 경제적 가치가 어느 정도로 인정되었고, 그 가치를 판단하는 기준은 무엇이었는지를 살펴보았다. 당시 영국에서 한국도자는 조형적 우수성에 비해 합리적인 가격, 즉 우수한 품질에 비해 가격이 낮다고 평가되었다. 특히 일본인들이 선호했던 고려청자뿐만 아니라 조선시대 자기의 조형이 새롭고 우수하다는 평가자료는 기존에 알려지지 않았던 내용이다. 근대 영국에서 고려와 조선시대 도자를 아울러서 한국도자의 조형성과 제작 기술을 평가했던 관점은 다양한 종류의 한국도자 컬렉션이 형성되는 데 주요한 배경이 되었다.

• 간호행정학회지
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• 제4권2호
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• pp.307-319
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• 1998

This study is an empirical investigation and study on the measurement of nursing service quality as perceived by patients. A series of H1. H2. H3 alternative hypotheses were tested using a sample of 250 patients in Taegu City. Korea. HI hypothese were tested for application of five component of service quality (SERVQlTAL and SE RPERF : tangiblity. reliability. responsiveness. accessibility. understandability) in Taegu area Hospitals. Validity test - the five components of service quality were rearranged into two components of service quality (personal factor. nonpersonal factor). Although SERVQUAL was verified in USA. application for five components of service quality in Korea indicated that it need more analytical studies. Nobody can deny the fact that the recent growth of the nursing service quality is one of the most important driving forces of hospital management. In many hospitals. the nursing quality charges more than 50% of the medical service quality. As a result. many hospital managers should be enormous interests in the investment potentiality of the nursing service. However. doesn't many researchers invest their time and effort on the research of the quality control in nursing service. Nursing service management is the process to satisfy customer's desires and expectations through the various service activities. Presently nursing service are being faced with three Common tasks of improving quality of nursing service. competitively differential advantage and productivity because of quantitative expansion of Nursing service. Such a phenomenon is also found in our medical service industry. resulting from increasing demands for medical service owing to national medical insurance policy and consumer's attitude change emphasizing prevention of illness. excessiveness of medical facilities in large cities and increasing medical lawsuits due to influence of consumerism. Therefore. under such circumstances. this research on nursing service is conducted from nursing managements to improve the nursing service quality problems faced by medical institutions. The results of this theoretical/empirical research are as follows: 1. Nursing service Quality is regarded as patients' perceived quality and evaluated on the basis (5 dimension) of technical and functional quality. 2. Nursing service Quality is a concept of patients evaluation on the measurable multi-dimensions intrinsic and extrinsic attributes of service. 3. Nursing service Quality is conceptually defined as the difference between the perceived service and the expected service. 4. Korean consumers trend to evaluate nursing service quality based on such dimensions as responsiveness and reliability. understandability. accessibility. tangibility. 5. After analyzing whether or not there are some differences in respective medical institution. it was found that there are significant difference on understandability. reliability. communicability. courtesy. competence. 6. After analyzing the difference between the expected nursing service and the nursing perceived service, it was found that the expected nursing service is higher than the perceived service in every medical institution. 7. HI hypothesis was tested with regard to the validity test between SERVQUAL and SERVPERF in nursing service quality. The result of validity test between SERVQUAL and SERVPERF was found to have differential result. That is the R2 of SERVPERF is higher than that of SERVQUAL. Therefore. HI was verified in nursing management. H2. H3 hypotheses were tested whether or not the nursing service quality and patient satisfaction is the preceding variable. The result of H2 hypothes is that the nursing service quality is the preceding variable of patient satisfaction and the patient satisfaction is that of revisiting intention. After analyzing whether or not there is any differences on the demographic variable of five nursing service quality factor. it was found that there are statistically significant differences on communicability and courtesy at the sex. understand ability. accessibility and tangibility at the age. understandability at the academic background respectively.