• Proceedings of the Korean Society of Computer Information Conference
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• 2015.01a
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• pp.37-38
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• 2015

본 논문에서는 IoT(Internet of Things) 환경 기반의 문화재 학습 시스템 기술을 제안한다. 각 상황에 해당하는 시스템 모듈을 기반으로 하여 문화재에 대한 정보의 수집 및 분석을 통해 사용자에게 적합한 서비스 제공하여 문화재에 대한 관심을 증대시키고 문화재 정보에 대한 효율적인 이해관계를 제공한다. 또한 제안하는 시스템으로 국민의 문화재에 대한 이해를 높이고 정보 기술의 발전을 활용한 지식 정보 기반의 문화재 서비스를 제공 할 수 있다.

• 한국노년학
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• v.31 no.2
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• pp.259-276
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• 2011

If frail elderly could use home care services adequately, quality of their life might improve and their costs of service would be decreased. The purpose of this study is to examine the factors on institutionalization of elderly using home care services in Korean long-term care insurance system. This study used the data of '2009 satisfaction survey of Korean long-term care system'. The survey proceeded using sampling data by region, level of long-term care need, and insurance type among beneficiaries from August 2009 to September 2010. The onset dates of institutionalization of 1,230 participants were ascertained from long-term care insurance claim data. This study calculated hazard ratio through Cox Proportional Hazard Model. The results showed that if elderly using home care services suffer a fracture, the hazard ratio of institutionalization is higher significantly. Although not significant, if older persons have more items of damaged cognitive functions, the hazard ratio of institutionalization is higher. The results have policy implications to supplement of home care service system and postpone institutionalization of elderly.

• Culinary science and hospitality research
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• v.21 no.6
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• pp.264-279
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• 2015

This study is conducted to investigate the relationships among service quality, satisfaction, and revisit intention of franchise snack bars customers located in Busan. The quality of franchise Korean snack bars' service was estimated by examining three sub-dimensions: service environment factors, interaction factors, and outcome quality factors, which are classified from Brady & Cronin's third-dimensional model. The survey was performed from March 9th to March 13th in 2015. Total 300 questionnaires were distributed and 272 questionnaires were employed for final analysis. SPSS 21.0 program was used to derive the following: factor analysis, reliability analysis, correlation, simple regression and multiple regression analysis. In results, the approachableness such as convenience for access was the most important reason when people choose a franchise Korean snack bar company followed by food taste and reasonable price. In addition, the results indicate that service environment quality, interaction quality, and outcome quality have all positive impact on the customers' satisfaction as well as revisit intention. Specifically, outcome quality have the greatest influence on the satisfaction and revisit intention among three service quality factors. This outcome proves that Korean snack bar franchise companies need to investigate more to improve their outcome quality such as food quality and serving time to satisfy customers. In conclusion, current study confirmed the relationships among service quality, satisfaction, and revisit intention in context of franchise snack bar stores. These results will suggest the snack bar foodservice segmentation as valuable marketing strategic, and that it can be utilized as a fundamental data to establish an efficient business plan in the industry.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.31 no.4
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• pp.95-119
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• 2020

The study examined the behavior of infant's caregivers using public libraries, measured the level of awareness of infant and toddler services in the library to determine the factors affecting their revisit or recommendation of use to others, and examined the impact of such recognition on the use behavior, revisit and willingness to recommend others. The study surveyed 146 caregivers of infants who use four public libraries in Gwangju Metropolitan City on demographic characteristics, library use behavior, level of awareness of library services, library revisit and recommendation to others. Analysis of this survey shows that the factors that influence the caregivers' revisit of the library or their desire to recommend to others through their caregivers' use of the library are the factors that influence the expansion of information data, the stability of space facilities, the accessibility of space facilities, and the ease of participation in programs among the various service factors provided by the library rather than the personal factors of infants and toddlers' caregivers.

• Information Systems Review
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• v.18 no.3
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• pp.97-110
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• 2016

Real estate brokerage app service is an emerging online-to-offline (O2O) business model. This study analyze the relationship between the satisfaction and reuse of real estate app services through a survey of experienced users of the application. The results show that "ease of use" and "usefulness" of the online app service positively affect customer satisfaction and eventually affects reuse. Moreover, ease of use and usefulness of the offline brokerage introduced by the application positively affects customer satisfaction and eventually affects reuse too. One meaningful finding is the stronger impact of usefulness on customer satisfaction than that of ease of use in both online and offline situations. This finding implies that the value of usefulness is bigger than that of ease of use because of users who purposely use the application to find relevant real estates. The effect of online customer satisfaction on reuse is slightly higher than that of offline. This finding suggests that need to develop a strategy for online applications that focuses on enhancing the usefulness of real estate brokerage app services in the O2O market.

• Electronics and Telecommunications Trends
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• v.11 no.1 s.39
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• pp.49-64
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• 1996

Computer-Aided Control Engineerig(CACE) 프레임워크는 컴퓨터 제어시스템의 개발비용과 신뢰성에 대한 위기에 대처하여, 제어시스템 엔지니어링 분야의 독립적인 소프트웨어 패키지들을 상호 호환성 있게 통합하여 컴퓨터 제어시스템의 모델링과 구현, 유지보수 및 소프트웨어 재사용에 이르는 라이프사이클 전단계에 걸쳐 일관적으로 사용될 수 있어야 한다. 이러한 개념의 개방형 통합 소프트웨어 패키지 운영체제가 광범위한 응용분야에서 재사용될 수 있도록 하기 위해서는 다음과 같은 5가지 서비스 클래스를 제공하는 프레임워크라는 기반구조에 의해 개발되어야 한다. 프레임워크에서 제공하려는 서비스들은 여러 응용분야의 소프트웨어 패키지들을 통합적으로 운영하기 위하여 필수적으로 요구되는 서비스 개념으로서 데이터베이스 서비스, 모델정의 서비스, 태스크 운영 서비스, 사용자 대화 서비스, 프로세스 통신을 위한 메시지 서비스들이 존재한다.

• The Journal of the Korea Contents Association
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• v.17 no.6
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• pp.452-469
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• 2017

The purpose of this study is to examine consumer's cognitive, affective and behavioral responses to in-store's servicescapes in restaurant by confirming the effect of service environment factors such as ambient, layout, interior and auditory on perceived service quality and image as cognitive responses, and the effect of perceived service quality and image on affective satisfaction as affective response, and the effect of affective satisfaction on repurchase intention as a behavioral responses. To this end, the research hypothesis was verified by structural equation model analysis using SPSS 21.0 and AMOS 20.0 statistical packages. The results of study are as follows. First, ambient environment, interior environment and auditory environment had significant influence on perceived service quality, but interior environment had no effect. Second, ambient environment and layout environment had a significant influence on the image, while the interior environment and auditory environment had no effect. Third, perceived service quality had a significant effect on emotional satisfaction, but had no effect on image and repurchase intention. Finally, image had a significant effect on emotional satisfaction and repurchase intention. Therefore, the marketing manager of the restaurant will need to plan and implement a service marketing strategy that will increase consumers' visit by enhance the perceived service quality level by improving ambient environment, layout environment and auditory environment, and increase image by improving ambient environment and layout environment.

• Journal of Service Research and Studies
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• v.10 no.2
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• pp.43-57
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• 2020

This study aims to verify whether service characteristic factors of theme park, consisting of ease of access, convenience of service, diversity of events and safety of facilities have positive effect on customer satisfaction and, in turn, customer satisfaction on intention of revisit for customers. We conducted surveys on 317 customers having experiences of visiting domestic theme parks and obtained the results that three factors except ease of access have positive effect on customer satisfaction and customer satisfaction on intention of revisit. As the further analysis, we checked if customer satisfaction has positive moderating effect on the relationship between four service characteristic factors and intention of revisit. We found that diversity of events and safety of facilities have full moderating effect and convenience of service partial moderating effect, while ease of access has not that effect, which offer implication that theme parks have to make more effort and investments related to diversity of events and safety of facilities to increase possibility of customer revisit.

• 한국IT서비스학회:학술대회논문집
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• 2005.11a
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• pp.331-336
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• 2005

S/W공학에서는 오랫동안 S/W의 재사용에 대해 연구해 왔지만, H/W 분야에서의 재사용처럼 활성화되진 못하였다. 이러한 가장 큰 이유로는 S/W 개발의 초기부터 재사용을 염두에 둔 개발이 아닌 일회성 개발을 하기 때문이다. 즉 개발 시작 단계인 요구사항 수집에서부터 해당 도메인에 대한 지식을 바탕으로 분석한 후 설계하지 않기 때문이다. 이는 S/W 설계에 관한 전문 지식을 갖고 있는 개발자의 부재와 더불어 주어진 개발 기간이 짧은 국내 S/W 개발 업계의 현실이 열악하기 때문이다. 그럼에도 불구하고 많은 S/W 개발 업체들은 개발기간의 단축과 개발비용의 절감을 위해 기존 S/W를 재사용하고자 한다. 재사용하고자 하는 자산이 외부의 공개 S/W든 회사 자체의 기존 자산이든 이 때 발생하는 문제가 원하는 기존 자산을 어떻게 찾아 신규 개발에 활용할 수 있는가이다. 최악의 경우에는 필요한 자산을 찾아 변경하는 것이 신규로 개발하는 것보다 더 비효율적인 경우도 발생한다. 본 논문에서는 임베디드 S/W 분야에서 S/W 자산을 재사용하기 위해 필요한 지원 시스템으로 자산들을 메타데이터로 등록하고 검색할 수 있는 지원 도구를 설계하고자 한다.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.7 no.3
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• pp.89-97
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• 2012

The purpose of this study is to examine service quality elements in China Bank Industry and influence on service value, customer satisfaction and reuse intention. This study is composed one parallel comparison of documentary and evidential researches. To verify research model, the survey about medical institution and hospital services were conducted in Daqing of Heilongjiang Province, in China. Collected data was analyzed and the results are introduced in this paper. The findings ar as followed. This study has modified three-dimensional model of service quality: "interaction quality", "outcome quality" and "physical environment quality". Research was focused on investigating the direct effect of every service quality dimension on customer satisfaction. But "outcome quality "has only direct effect on service value, "interaction quality" and "physical environment quality" have not direct effect on service value in this study. Service value has direct effect on customer satisfaction and reuse intention. And customer satisfaction was the significant mediating role in the relationship of the service value and reuse intention.