• Journal of Digital Convergence
• /
• v.19 no.10
• /
• pp.203-208
• /
• 2021

This study is to investigate the impact of emotional intelligence of online shopping mall call center counselor on customer orientation. The SPSS 25.0 ststistics program was applied for the empirical analysis 148(87.05%)of 170 copies are used for final data analysis. The implications of results are as follows. First, use of emotion, a subfactor of emotional Intelligence, has shown to have a significant positive effect on customer orientation. Second, other's emotional appraisal, a subfactor of emotional Intelligence, has shown to have a significant positive effect on customer orientation. Third, self emotional appraisal, a subfactor of emotional Intelligence, has shown to have a significant positive effect on customer orientation. Fourth, regulation of emotion, a subfactor of emotional Intelligence, has shown to have a significant positive effect on customer orientation.

• The Journal of Korean Association of Computer Education
• /
• v.17 no.3
• /
• pp.85-99
• /
• 2014

Recently youth problems such as school violence and bullying are becoming increasingly lower age. In order to overcome this situation highlights the importance of education and the emotions, which in analyzing the existing mobile app, only the most fun-oriented approach has been made and the information presented. It focuses on the emotion awareness and empathy abilities of learners diagnosis, training, application can be made at the level of educational mobile app prototype was developed. First, self-understanding, self-expression, others-understanding, and empathy of emotional competency derived from review of emotional awareness skills training programs. Second, by analyzing the existing emotion recognition app macro-principles and micro-strategy of mobile app's designs were derived. Third, accordi was conducted on prototype of storyboard and app the completed prototype was completed. The proposed app is a fun and learning by doing, also Depending on students' level of performance can be customized. The proposed mobile app is efficient and effective, engaging learning space as a systematic training in the diagnosis and the emotions through the elementary students will be able to improve emotional awaeness competency.

• The Journal of the Korea Contents Association
• /
• v.14 no.3
• /
• pp.401-413
• /
• 2014

The principal objective of this study is to examine the relationship between the emotional intelligence and customer orientation in airline service context. Moreover, this study was designed to test the moderating effect of social support to provide fundamental and practical data for airline industry. In this study, 2 hypotheses based on literature reviews were employed. A questionnaire was also developed based on previous studies. A convenience sample of 233 flight attendants was surveyed and a total of 214 usable questionnaires were analyzed. Then the data and hypotheses were examined using multiple regression analysis using SPSS 18.0. The results are as follows. Firstly, emotional intelligence was divided into 'self-emotional appraisal', 'other's emotional appraisal', 'regulation of emotion' and 'use of emotion' according to the literature review. Analysis showed that emotional intelligence has partial effect on customer orientation accordingly. Secondly, social support has partial moderating effects between emotional intelligence and customer orientation. Continuous and systematic training program which build up team work should be conducted to administer 'emotional intelligence'.

• Proceedings of the Korean Society of Computer Information Conference
• /
• 2023.07a
• /
• pp.55-58
• /
• 2023

본 논문에서는 스마트 미러 사용자의 얼굴 인식, 표정 인식, 얼굴형 인식을 활용하여 감정에 적절한 멘트와 화장법을 제공하는 시스템의 개발 내용에 관해 기술한다. 이 시스템을 사용함으로써 사람들은 자신의 감정을 정확하게 인지할 뿐만 아니라 위로와 공감을 받을 수 있으며, 자신의 스타일에 적절한 화장법을 추천받을 수 있다. 스마트 미러를 통해, 사용자는 자기 이해도가 늘어나게 되어 스스로에게 더욱 집중할 수 있고 화장법을 찾는 시간이나 화장에 실패할 가능성이 줄어들어 시간과 비용을 절약할 수 있게 될 것이다.

• Korea Real Estate Review
• /
• v.27 no.3
• /
• pp.7-22
• /
• 2017

Establishing greater reliability in property appraisal is critical because it promotes the public interest. Reliability is composed of competence and ethics. In particular, the ethics of property appraisal has individual and corporational aspects. This study aimed to evaluate how the ethical climate of a firm is affected by the scale of appraisal firms, thereby validating the effect of the 'Large Appraisal Firm System'. Hence, the ethical climate of appraisal firms, an indicator of inherent ethical value recognition, was investigated, divided into recognition of social responsibility and exclusion of self-interest. The study results showed that the ethical management systems of appraisal firms encourage the appraisers of such firms to be conscious of their social responsibility and to exclude self-interest in their work. The degree of such influence, however, differs according to the scale of appraisal firms. Based on these results, further research on the maintenance and operation of the ethical management systems of appraisal firms is required to enhance the reliability of property appraisal.

• Journal of KIISE
• /
• v.42 no.11
• /
• pp.1459-1466
• /
• 2015

Lockscreen is one of the most frequently encountered interfaces by smartphone users. Although users perform unlocking actions every day, there are no benefits in using lockscreens apart from security and authentication purposes. In this paper, we replace the traditional lockscreen with an application that analyzes facial expressions in order to collect facial expression data and provide real-time feedback to users. To evaluate this concept, we have implemented Quantified Lockscreen application, supporting the following contributions of this paper: 1) an unobtrusive interface for collecting facial expression data and evaluating emotional patterns, 2) an improvement in accuracy of facial expression detection through a personalized machine learning process, and 3) an enhancement of the validity of emotion data through bidirectional, multi-channel and multi-input methodology.

• The Journal of Korean Institute of Next Generation Computing
• /
• v.15 no.3
• /
• pp.16-24
• /
• 2019

Recently, research on emotion recognition based on EEG has attracted great interest from human-robot interaction field. In this paper, we propose a method of labeling using image-based EEG topography instead of evaluating emotions through self-assessment and annotation labeling methods used in MAHNOB HCI. The proposed method evaluates the emotion by machine learning model that learned EEG signal transformed into topographical image. In the experiments using MAHNOB-HCI database, we compared the performance of training EEG topography labeling models of SVM and kNN. The accuracy of the proposed method was 54.2% in SVM and 57.7% in kNN.

• Proceedings of the Korean Institute of Intelligent Systems Conference
• /
• 2006.11a
• /
• pp.179-182
• /
• 2006

현재 감정을 인식할 수 있는 방법으로는 음성, 뇌파, 심박, 표정 등 많은 방법들이 존재한다. 본 논문은 이러한 방법 중 음성 신호를 이용한 방법으로써 특징들은 크게 피치, 에너지, 포만트 3가지 특징 점을 고려하였으며 이렇게 다양한 특징들을 사용하는 이유는 아직 획기적인 특징점이 정립되지 않았기 때문이며 이러한 선택의 문제를 해결하기 위해 본 논문에서는 특징 선택 방법 중 Multi Feature Selection(MFS) 방법을 사용하였으며 학습 알고리즘은 Self Organizing Map 알고리즘을 이용하여 음성 신호의 감정 특징 패턴을 분류하는 방법을 제안한다.

• Korean Journal of Culture and Social Issue
• /
• v.25 no.2
• /
• pp.101-118
• /
• 2019

Alexithymia refers to a psychological deficit of identifying and describing one's feelings. It has benn reported that the level of alexithymia of East-Asians is generally higher than that of Western Europeans. Recently one research conducted in U.S. suggested that the interdependent self-construal from East-Asians' collectivism culture might be a cause of this cross-cultural difference. In the current study, we examined the relationship between the level of independent and interdependent self-construal of Korean college students and their level of alexithymia, as well as their ambivalence over emotional expressiveness and emotion suppression. The correlation analysis shows that the Korean students' alexithymia level does not correlate with their level of interdependent self-construal, but negatively correlates with their level of independent self-construal. Moreover, it is also correlated with the level of ambivalence over emotional expressiveness(AEE) and emotion suppression(ES). Thus, we setup a double-mediation model between the deficiency of independent self-construal and alexithymia via AEE and ES, and estimate mediation effects using Hayes and Preacher(2014)s' Process analysis. The results show that the deficiency of independent self-construal has a direct effect as well as indirect effects of AEE and ES on the alexithymia level. Further analysis on the indirect effects reveals that the mediation effect of AEE and the double mediation effect of ES via AEE are significant, but the mediation effect of ES is not significant. Current results imply that the interdependent self-construal from the traditional collectivistic culture may not cause Korean college students' problems on the emotional expression, but the relatively lower independent self-construal may cause them. The deficiency of independent self-constural may raise up the level of self-defensive ambivalence over emotional expressiveness and suppress emotional expression by themselves, which can result in alexithymia.

• The Journal of Korean Philosophical History
• /
• no.25
• /
• pp.41-70
• /
• 2009

'Self-awareness' has its core on exactly understanding of your own desire, emotion, value, etc. and then keeping your sense of confidence etc. 'Self-management' has its core on controlling your emotion to overcome stress; suppressing your urge; setting your personal or academic goals and then managing your effort for such goals. This study is to answer the question, "How can we efficiently improve our righteous and good character in the elementary school students?", which is one of the core goals of elementary education. Considering the cultural base of Korea that has the tradition of Confucianism based moral education, Confucian idea that has been verified and accumulated for a long time also shows clearly its own useful value in contemporary moral education. The effort to reorganize such Confucian idea into a character education program and reflect it positively in education, therefore, will be meaningful. Wigijihak (爲己之學: study for yourself) that goes for completeness of moral self, Jungyongjido (中庸之道: positioned in a good balance) that goes for an even life without 'too much and too little' and Hoyeonjigi (浩然之氣: big heart) that encourages moral activeness will contribute largely to realization of 'education for whole person'.