• Proceedings of the Korea Society for Industrial Systems Conference
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• 2002.11a
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• pp.44-55
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• 2002

This paper tried to analyse the factors influencing consumer trust and the relationships between cause variables and results in Internet Shopping Mall. In order to do so, this paper tried to analyse the trust factors in TV Home Shopping as well as Internet Shopping Mall in terms of cyber markets both. There found six factors: perceived factor before purchasing, perceived factor after purchasing, perceived and emotional factors in the course of purchasing, posit ive and negative emotional factors after purchasing. These factors are correlated with internet shopping variables and we can measure how Internet shopping variables can affect trust to the shopping mall. We can compare the trust factors of TV home shopping with those of Internet shopping Mall. and then we can activate Internet Shopping Mall. More implications of this study and further researches should be discussed in the future research.

• Proceedings of the Korean DIstribution Association Conference
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• 2006.05a
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• pp.103-115
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• 2006

중국은 세계 무역기구에 가입하면서 세계경제에서 차지하는 위치가 강화되고 디지털 경제체제에 편입되면서 산업구조를 고부가가치 산업으로 개편하고 있다. 동안 상대적으로 외국기업에 대해 폐쇄적이었던 중국의 유통시장은 2006년부터 전면개방이 시작될 것으로 전망되고 있다. 그러나 중국전자상거래 시장에서 정보 기초화와 물류배송 금융체계의 문제는 나날이 안정화되어 온라인 구매환경은 나아지고 있으나, 오히려 해마다 인터넷쇼핑물 구매율의 하락은 온라인 쇼핑몰 상거래에 대한 불신 문제가 그대로 남아있음을 알 수 있다. 따라서 본 연구에서는 중국의 소비자수준에서의 온라인 구매가 활성화되지 못하는 주요 장애요인으로써 불신(distrust)을 제기하고자 하며 신뢰를 신뢰와 불신의 2차원으로 파악하여 각각의 차원(신뢰와 불신)이 마케팅 성과에 차별적으로 공헌하고 있음을 밝히고자 한다. 본 연구에서 선행변수로 상호작용, 지각된 평판, 정보유용성, 지각된 보안위험, 지각된 거래위험을 설정했으며 매개변수로는 신뢰와 불신을, 결과 변수로는 관계몰입과 구매의도로 구성하였다. 결과에서는 온라인 맥락에서는 신뢰와 불신의 선행요인이 온라인 쇼핑몰에 대한 관계몰입과 구매의도에 서로 차별적으로 공헌한다는 것을 밝혔다. 이는 기존의 신뢰를 2차원으로 구분하여 신뢰와 불신으로 분리하여 관리하는 것이 필요하다는 것을 시사한다고 할 수 있다.

• Journal of Global Scholars of Marketing Science
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• v.8
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• pp.61-87
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• 2001

Internet, which has been developed as a new exchange revolution, forms a huge virtual exchange market, and the innovative electronic commerce has completely broken off the way of existing goods distribution. This study begins with an awareness of the importance of customer retention to keep winning over the competition in internet shopping mall. In order to explain of the customer retention between individual and internet shopping mall, the study introduces first a satisfaction on shopping followed by an awareness of the importance of customer retention, and looks into a formation process of trust, satisfaction, and relationship orientation occurred by the offer of valuable convenience to customers. The study also explores the influence on shopping value by the characteristics with which internet shopping mall can bear, unfold by a cause and effect relationship the degree of shopping satisfaction, trust, and relationship orientation, and inquires a question to find out how to fuse the characteristics for internet retention. Therefore, this study has the following purposes: After examining prior research for the characteristics of internet shopping mall, it presents a possibility to connect shopping value with customer retention in light of theoretical system on characteristic elements derived from emotional and utilitarian perspectives. In order to achieve the purposes, the characteristics of internet retailing shop included site design, virtual reality, web awareness, customer concern, merchandise search, information supply, product value, and transaction system. Hypotheses were set up for the relationship with these characteristics and substantially analyzed. To prove this research, we analyzed collected data in which customers had experienced in shopping at internet shopping mall and discussed strategic current issues about its analytic results.

• The Journal of Society for e-Business Studies
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• v.12 no.1
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• pp.41-71
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• 2007

Researchers have continuously investigated the issues of customer satisfaction, customer loyalty, and repurchase intention of customers in Internet shopping malls, a fast growing e-bisiness model in Korea. At present, most Internet shopping malls in Korea offer similar services to their customers. This has caused intense industry competition, and the Internet shopping malls have made significant investments into their websites in order to remain attractive to their customers. This research examines the relationships among website charateristics, customer satisfaction, loyalty, and repurchase intention. Website characteristics include context, commerce, connection, communication, contents, community, and customization. We have used data from a field study of 662 individuals to test the proposed model. The results of this research show that among the 7 website characteristics, context, communication, content, and commerce are the significant determinants of customer satisfaction. In turn, customer satisfaction increases customer loyalty and repurchase intention. These findings have important theoretical and practical implications, which are discussed in the paper.

• Proceedings of the Korea Information Processing Society Conference
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• 2000.04a
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• pp.400-405
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• 2000

기존의 쇼핑몰에 비해 창고비, 인건비 등과 같은 부대비용을 상대적으로 줄일 수 있는 인터넷 쇼핑몰이 증가 추세에 있다. 그러나 인터넷 쇼핑몰의 운용과 관련된 문제점들은 여전히 해결되지 않은 상태이며, 특히 개인의 보안문제, 상품 구매 시 상품가격이외에 소요되는 비용으로 암호화비용, 통신비용, 트랜잭션비용으로 나타나는 거래비용 등은 최우선적으로 개선되어야 할 중요한 과제다. 본 논문에서는 전자상거래와 관련된 기존의 기술들을 분석하고 이를 이용하여 전자화폐를 이용한 지불방식, 거래비용의 감소를 특징으로 하는 전자지불시스템을 제안한다.

• The Journal of Information Technology
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• v.5 no.1
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• pp.39-50
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• 2002

In order for Internet Shopping Mall to be successful, it must have a theoretical framework that considers the characteristics of the Internet shopping mall users. But as of yet, there is virtually no such framework. The purpose of this study is to provide internet shopping mall in our country with the suggestive point in the marketing strategy for coping with our continuously changing environment on the basis of data gained through the following results of my research work. Hitting upon this situation, this research intends to classified by Cluster Analysis the I-VALS in Internet Shopping Mall. As a result, the purpose of this research is to supply useful data on establishing Department Internet Showing Mall. We used two methods. The first method was directly distributing questionnaires to cyberconsumers by use of one researcher who has been trained in people. The second method was sending E-mails, Fax, Mail designed to induce participation in questionnaires. Through these methods, we were able to obtain participation of people from across the country. Using 179 responses, we derived statistics by means of SPSS Win Version 10.0. The result of Empirical analysis is as follow : first, to pick out 9 factors from I-VALS of users of internet shopping mall. Second, as the result of there was a statistically significant difference between the I-VALS of internet shopping mall. As the result of the Cluster Analysis, I could see there classified 3 factors from I-VALS of users of internet shopping mall. We have know segmentation of internet shopping malls on the standard of user life, and partially significant difference with respect to using internet shopping mall information of I-VALS.

• Proceedings of the Korean DIstribution Association Conference
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• 1997.07a
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• pp.19-56
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• 1997

21세기 고도 정보화사회를 맞이하여 기업의 경영활동은 컴퓨터 네트워크 환경에 의존할 수밖에 없는 환경에 이르렀으며 인터넷을 이용한 비즈니스 전략이 경영전략의 새로운 핵심으로 부상하고 있다. 인터넷의 빠른 확산은 기업의 전통적인 거래환경에 급격한 변화를 야기시키며 가상공간에서 상품과 서비스를 사고 팔기 위한 전자상거래(Electronic Commerce: EC)시장이 급속히 형성되고 있다. (중략)

• 정보화사회
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• s.129
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• pp.18-21
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• 1999

정부에서는 인터넷 쇼핑몰을 포함한 전자상거래를 활성화하기 위해 전자상거래기본법과 전자서명법을 제정하고, 이를 바탕으로 종합적인 대책을 마련하여 추진하고 있다. 인터넷 전자상거래는 통신망과 다양한 정보통신기술을 상거래에 응용하는 분야로서 산자부, 재경부, 외교부, 공정거래위원회, 문화부, 중기청 등 다수 부처가 관련된 사항이므로, 정보통신부에서는 관계부처와 협의하여 개별 과제별로 구체적 실천계획을 수립, 추진함으로써 우리사회 전반의 경쟁력과 투명성을 제고해 나갈 계획이다.

• The Journal of Society for e-Business Studies
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• v.13 no.3
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• pp.21-49
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• 2008

The area of the internet shopping mall heavily relies on new emerging information technologies, and it essentially requires delicate marketing model to support consumer behavior. RSS, which is one of the representative Web 2.0 technologies, is the system that distributes digital contents without any Web browser. RSS is expected not only to be very useful in online marketing but also to become actively applied on various areas such as online newspapers and blogs. AISAS model was proposed to complement the AIDMA model that did not cover the new changing customer behaviors of online commerce environment such as search and share. In this research, we propose a marketing model which utilizes RSS based on the AISAS model to support internet shopping malls. With our marketing model, internet shopping malls are expected to provide required services to the customers at every AISAS step. Moreover, it can provide integrated services by connecting all service components of each step. We utilized RSS in our model to implement those services because RSS has many advantages on supporting search and share of product information.

• 한국IT서비스학회:학술대회논문집
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• 2008.11a
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• pp.366-369
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• 2008

현재 우리나라의 오픈마켓은 저가 구조로 수익과 성장에 한계를 맞고 있지만 이미 외국에서는 소셜 네트워크를 중심으로 소셜 쇼핑이 소비자 주도의 쇼핑몰로 인기를 얻고 있으며 새로운 쇼핑몰 형태로 각광받고 있다. 소셜쇼핑은 블로그나 커뮤니티와 같은 사회적 네트워킹 서비스를 기반으로 어떤 특정 인터넷 쇼핑몰에 구애됨 없이 다양한 상품을 각 개인이 퍼 오거나 게시하고 이에 대한 상품평과 사용후기를 개인 블로그나 커뮤니티에 올리거나 올리게 하여 거래가 일어나도록 하는 전자상거래 방식이다. 소셜 쇼핑은 사람/정보/쇼핑 검색이 가능하고 블로그나 커뮤니티를 통한 정보 공유가 가능하며 타 판매 사이트로부터 쇼핑 구매도 가능하다. 소셜 쇼핑은 또 하나의 플랫폼을 제공하며 다양한 판매자, 소비자, 광고주 등과 제휴가 가능하고 네트워킹이 가능하기 때문에 변화하는 소비자들의 특성을 반영하고 수익의 한계를 돌파하기 위한 진정한 web 2.0 쇼핑형태로써 발전 가능성이 크다.