• 제목/요약/키워드: 인지역량

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Effect of Some Characteristics of Service Provider on Trust and Loyalty in Services Setting (서비스제공자의 특성이 신뢰와 충성도에 미치는 영향)

  • Choi, Chul-Jae
    • The Journal of the Korea Contents Association
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    • v.12 no.9
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    • pp.293-310
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    • 2012
  • The purpose of this paper is to explain and identify how services offer-related characteristics of services providers such as service competence, reliability, and responsiveness have an effect on cognitive trust and customization characteristics of services providers has influences on affective trust. And it is to explain and identify how cognitive trust has an effects on affective trust and loyalty, and how affective trust has influence on loyalty in services setting such as apparel services of search attribute, hair services of experience attribute, and dental services of credence attribute. A survey study was conducted to collect the data with consumers who have experience purchase or search on services in apparel services, hair services, and dental services. Analysis of structural equation modeling with AMOS 18 and SPSS win 19.0 was performed to test the research hypothesis. The results of the study are as follows: First, responsiveness characteristics of service providers has an effect on cognitive trust, which in turn influences on affective trust. But there was on effect on customer loyalty by cognitive trust and affective trust in apparel service setting. Second, service competence characteristics and reliability characteristics of service providers have effect on cognitive trust, and customization characteristics of service providers has influences on affective trust, and then both of them, in turn, was effect on customer loyalty in hair service setting. Third, reliability characteristics of service providers has effects on cognitive trust and customization characteristics of service providers has influences on affective trust, and then cognitive trust has effects on customer loyalty, but there was no effects on affective trust by customer loyalty.

Analyses of Contents of Adult Competency in PIAAC (국제 성인역량측정 프로그램에 나타난 성인역량 콘텐츠 분석)

  • Song, Kyoung-oh;Kwon, Bo-Young
    • The Journal of the Korea Contents Association
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    • v.16 no.5
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    • pp.772-782
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    • 2016
  • To meet the needs of societies that have been suggesting that practical competency is the key factor in the economies and societies of the 21st century, OECD developed the Program for the International Assessment of Adult Competencies (PIAAC). The purpose of this study is to critically review the contents of adult competency in PIAAC upon the premise that the validity of the contents of adult competency must be assessed before setting up any national strategies to develop adult competency. First, this study points out that the contents of adult competency in PIAAC seem insufficient to objectively measure cognitive and practical competency of adults. Second, the contents of adult competency in PIAAC assess only observable and measurable individual knowledge and functions, despite the fact that adult competency must be viewed as collective competency where various aspects of proficiencies are closely interconnected. Third, the contents of adult competency in PIAAC do not take the nature of humans into consideration: it assesses human beings based only on observable human behaviors. In conclusion, this study maintains that we need to discuss the adult competency that matches well with the societal and industrial needs of Korea and to critically review the validity of any measures assessing adult competency.

Outcomes from an education program operation to manage agricultural NPS pollution at a typical rural village (농촌마을 주민의 농업 비점오염원 관리 역량강화 교육의 효과)

  • Jang, Jeong Ryeol
    • Proceedings of the Korea Water Resources Association Conference
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    • 2018.05a
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    • pp.59-59
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    • 2018
  • 최근 수질오염원 중에서 비점오염원의 영향 높아지고 있다. 특히, 농경활동에서 유래되는 비점오염원이 공공수역의 수질에 미치는 영향이 증가하고 있다. 농경지에서 배출되는 비점오염원은 관리대상 면적이 넓어 비점오염 배출을 저감하기 위해서는 사전예방적 차원에서 접근이 필요하다. 하지만, 비점오염원에 대한 농업인과 주민들의 인식 부족으로 인하여 관리에 많은 어려움이 있다. 근래에 농업 비점오염원 저감을 위한 노력으로 물리적 기술적 접근만이 아니라 사회 문화적 접근이 병행되어야 한다는 점이 강조되고 있다. 따라서 본 연구에서는 농업 비점오염원 관리를 위한 사회문화적인 접근 방법으로서 전형적인 한국의 농촌 마을에서 농업 비점오염원에 대한 인지도 향상과 자발적 저감활동 실천 참여를 유도하기 위하여 개발된 역량강화 교육프로그램이 교육 대상자인 농업인, 주민, 마을지도자의 인식변화에 미치는 효과를 살펴보았다. 역량강화 프로그램은 농업인과 지역주민, 마을리더의 인문사회적 특성을 고려하여 공통과정과 맞춤형 과정으로 구성하였다. 농업인은 농업비점오염 저감에 적용할 수 있는 시비관리와 배수 물고관리, 영농폐기물 관리, 친환경농업에 대한 내용으로 구성하였다. 마을주민은 고령화된 여성의 비율이 높은 것을 고려하여 분리수거, 쓰레기 문단투기 및 소각, 마을 미래상과 환경실천에 대해서 교육하였다. 마을리더에게는 공동체 활성화 리더쉽, 주체적 주민참여, 갈등관리에 대한 내용으로 구성하였다. 공통적으로는 비점오염원과 농업 비점오염원의 정의와 유형, 마을환경관리 실천활동, 친환경농업 선진지 견학으로 구성하였다. 교육프로그램은 2년 동안 진행되었으며 마을별로 방문하여 진행하였다. 농촌 마을에서 농업비점오염원 역량강화 교육 프로그램의 효과는 다음과 같다. 교육 전의 소극적 참여의사에서 적극적인 활동 참여로 발전하였으며, 비점오염원에 대한 인식 및 관리 필요성에 대한 인식이 개선되었다. 농업 비점오염원 보다는 일반적인 비점오염에 대한 인지효과가 높게 나타났다. 따라서 농촌지역에서 농업비점에 대한 인식 변화가 저감활동 실천으로까지 이루어지는 가시적 효과를 거두기 위해서는 장기간이 소요됨을 시사하였다.

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A Study on the Influence of Social Capital on the Firm's Performance - Focusing on the Mediated moderation effect of Knowledge Absorption Capacity - (BtoB 기업간 형성된 사회적 자본이 기업성과에 미치는 영향에 관한 연구 - 지식흡수역량의 매개적 조절효과를 중심으로 -)

  • Eum, Seong-Won;Leem, Byung-Hak
    • Management & Information Systems Review
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    • v.36 no.5
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    • pp.175-193
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    • 2017
  • This study examines the effect of social capital formed on B to B inter - firm transactions on firm's performance through a research model developed around the mediating effect of knowledge absorption capacity. In other words, we examined how each level of social capital affects firm performance. by examining the dimensions of social capital that are not presented in previous studies, we have identified how each element of social capital affects corporate performance. in addition, the effects of knowledge absorption on firm performance are analyzed and presented in various ways. The results of the study are summarized as follows. First, social capital is divided into three dimensions. In other words, the relationship between structural elements, relational dimensions, and cognitive dimensions was verified. First, the structural dimension influenced the relational dimension, and the relational dimension had a positive effect on the cognitive dimension. this is meaningful in that it solved what is pointed out as a limit in previous studies. this is meaningful in that it verified what was pointed out as a limit in previous studies. secondly, the structural dimension influenced the cognitive dimension. Second, each component of social capital has a positive impact on knowledge absorption capacity. Finally, it was found that knowledge absorption capacity had a positive effect on the corporate culture, and it was confirmed that knowledge absorption capacity was important. the extent to which social capital is absorbed in BtoB transactions means that the performance of the two companies can be quite different.

신제품 개발조직의 지식역량 향상에 관한 연구

  • 김형준
    • Asia Marketing Journal
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    • v.1 no.4
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    • pp.47-75
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    • 1999
  • 지식사회, 지식경제의 등장과 더불어 기업의 자원으로서 지식(knowledge)의 중요성이 부각됨에 따라 마케팅 전략의 한 분야로서의 신제품 전략에서도 신제품 개발과정에 있어 기업(혹은 신제품 개발 팀)의 지식과 지식의 활용 능력을 어떻게 확장할 것인가가 중요한 전략적 이슈(issue)가 된다. 신제품 개발 과정에서는 필연적으로 불확실성-시장 불확실성과 기술 불확실성-이 존재하며 불확실성을 해소하기 위하여 정보와 지식의 중요성이 부각되고 기업내의 다양한 조직-특히 R&D, 생산, 마케팅-과의 지식공유·통합과정이 중요시된다. 이에 따라 본 연구는 첫째, 기업이 가지고 있는 지식을 제품으로 구체화하는 과정이 신제품 개발(New Product Development; NPD)과정이며 구체화 과정에서 개발의 효율성과 효과성을 어떻게 달성할 것인가에 관한 문제를 다루고자 한다. 둘째, 기존의 신제품 성과 요인으로 제시되고 있는 많은 요인들을 '지식역량(knowledge competence)'의 개념으로 정리하고 이러한 지식 역량과 신제품 경쟁우위 간의 인과적 관계를 살펴봄으로써 신제품 경쟁우위에 어떠한 영향을 미치는가에 대한 분석을 하고자 한다. 셋째 신제품 개발조직의 지식역량을 향상시키기 위한 전략적 방안을 제시하고자 한다. 이론적 배경으로 기업을 지식의 결집체로 인식하고 있는 지식거점관점(knowledge based perspective)과 이러한 지식자원의 활용에 초점을 맞춘 조직학습(organizational learning) 이론 그리고 심리학에서 다루고 있는 분산된 인지이론(distributed cognition theory)을 활용한다.

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Suggesting a Model of Science Competency and Applying it to Science Curriculum (과학 역량 모델의 제안과 과학 교육과정에의 적용)

  • Park, Jongwon;Yoon, Hye-Gyoung;Kwon, Sunggi
    • Journal of The Korean Association For Science Education
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    • v.39 no.2
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    • pp.207-220
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    • 2019
  • Although the 2015 revised science curriculum has newly introduced core science competencies, there are a lot of confusions and difficulties at the school sites because the concept of competence is not clear. In this study, we conducted literature analysis to understand what constitutes the components of science competence and how the components are related. Based on this analysis, a model of science competency, composed of six factors (non-cognitive characteristics, knowledge, skill, context, performance, level) was suggested. In addition, we have explored ways to utilize this science competency model to re-write the achievement criteria of current science curriculum as science learning objectives expressed in the form of science competency. Finally, advantages and limits of the model are discussed and related further researches are suggested.

An Exploratory Study on the Career Competencies among the Middle-aged Employment Vulnerable Groups (중장년 고용취약계층의 경력역량 탐색 연구)

  • Jiwon Park;Kibum Kwon;Jiyoung Han;Heajung Woo
    • Journal of Practical Engineering Education
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    • v.15 no.2
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    • pp.285-297
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    • 2023
  • This study was conducted to explore the career competencies among the middle-aged employment vulnerable groups and to provide the basis for systematic career development and human resource development for the middle-aged and employment vulnerable groups. Interviews and expert advice for the middle-aged (40-64 years old) employment vulnerable groups were conducted. The main research results as follows. First, middle-aged employment vulnerable groups have different career requirements depending on their characteristics. Second, the career competencies of the middle-aged employment vulnerable group were composed five factors and 21 sub-detailed competencies including career cognitive competencies, career skill competencies, career attitude competencies, career transition competencies, and career resource management competencies. Third, as a result of the priority analysis of Borich and Locus for Focus, career goal setting, career implementation competency, employment and start-up information, job search skills were the top priorities, career identity, digital literacy, job market knowledge, and infrastructure utilization were the second priority.

A Study on the Relative Weights of the Components of Core Competence Based Learning Outcomes in STEAM (Science, Technology, Engineering Art, Mathematics) (융합인재교육에서 핵심역량 기반 학습성과 구성요소의 상대적 가중치 연구)

  • Park, Ki-Moon
    • 대한공업교육학회지
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    • v.40 no.2
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    • pp.239-258
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    • 2015
  • The purpose of this study is to provide basic data that can be used in a reasonable assessment of the learning outcomes of STEAM. It presented a learning outcome evaluation method, relative weights of key competencies standard that a learner should cultivate. For this study, a pairwise comparison questionnaire about the key competencies was conducted on the STEAM professionals, and AHP was applied to analyze the priority of main factors of key competencies. The results of this study are as follows. First, the importance of capabilities of convergence accomplishment and capabilities of convergent cognition, in the first layer of key competencies, were 39.4% and 36.8%, respectively. In the education evaluation of the STEAM, capabilities of convergence accomplishment and capabilities of convergent cognition showed similar level of importance, and were considered more important factor than capabilities of convergence attitude (23.8%). Second, the relative importance of capabilities of problem solving (20.0%) was highest in the second layer of key competencies, and followed by capabilities of creative thinking (18.3%), responsibility (15.3%), and understanding convergence knowledge (11.0%). Third, it will be a foundation of a competency evaluation, which reasonably evaluates, based on the relative weights, whether to accomplish educational objectives of the STEAM program In addition, this results is expected to become a guide to develop an education program that can improve the teaching and learning process and raise the learning outcome, as well as an education evaluation of the STEAM.

재창업의 성공 요인 : 지식, 인지심리, 감정

  • Bae, Tae-Jun;Choe, Yun-Hyeong
    • 한국벤처창업학회:학술대회논문집
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    • 2019.11a
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    • pp.129-134
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    • 2019
  • 계속 높아지는 기업가정신과 창업의도에도 불구하고 2017년 OECD 보고서에 따르면 한국은 실패에 대한 두려움이 높은 국가로 전체 7위롤 기록했다. 실패 후 신용 불량으로 인한 재기 불가능에 대한 인식이 여전히 팽배해 창업을 저해하는 요인으로 아직까지 큰 비중을 차지하고 있다. 그러므로 실패에 대해 관용적인 문화와 실패를 통한 학습 독려, 실패 기업인의 재도전 지원 활성화 정책은 한국을 진정한 창업국가로 변모하게 할 것이다. 그러나 무엇보다 실패를 경험한 창업가 본인 자신이 새롭게 재기에 임하는 마음가짐이 중요하므로 본 연구의 목적 역시 재창업자가 다시 창업에 어떤 자세로 임해야 하는지 찾고자 하는데 있다. 따라서 본 연구는 재기에 성공한 4명의 사업가와 재도전을 했으나 여전히 성과를 못 내고 있는 5명의 사업가를 인터뷰하여 재도전의 성공 요인을 탐색하고자 한다. 연구 결과, 재기 창업가가 재도전 성공을 위해 가져야 할 자세와 역량을 1) 지식(knowledge), 2) 인지(cognition), 3) 감정(emotion) 이상 3가지 관점에서 기존의 연구가 다루지 못한 접근법을 제안한다. 먼저, 지식 관점에서 보면 기존 사업과의 동질성 여부가 중요한 것이 아니라, 새롭게 진출하는 영역에 대한 준비성이 재도전의 성공 여부에 영향을 미쳤다. 다음으로, 인지적 관점에서는 과거 실패의 원인에 대한 분석과 자기 실책으로의 귀인은 차이를 보이지 않았고 오히려 앞으로 영위할 사업에 대한 여러 사람들의 지적과 충고에 대한 수용 역량(coachability)이 성공과 실패를 나눴다. 마지막으로 감정 관점에서 선행연구는 실패로부터 슬픔을 빨리 극복하는 사람이 학습과정도 빨리 이뤄지는 것으로 여겨졌으나, 슬픔의 극복은 재기 후 성과와는 관련이 없었으며, 본 연구에서는 재기 전 생계유지가 가능한 상태 여부가 성공의 선행조건이 될 수 있음을 발견하였다.

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An Analysis of the Job and Competency of Healthy Family Supporter for Culture Work (문화사업 담당 건강가정사 양성 및 보수교육을 위한 직무와 역량 분석)

  • Lee, Yoon-Jung
    • The Journal of the Korea Contents Association
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    • v.11 no.4
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    • pp.485-496
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    • 2011
  • The aims of this article are analyzing the job of healthy family supporter for culture work and understanding their core and development competency. As a result, the primary job of healthy family supporter for culture work is planning culture and volunteer work with family program, their core competencies are understanding of daily life and culture, interpersonal skills, creative thinking, problem-solving and social skills and development competencies are planning and evaluation program, word processing skill, creative thinking and problem-solving.