• Proceedings of the Korean Society of Computer Information Conference
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• 2013.07a
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• pp.169-172
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• 2013

본 논문에서는 서비스업 종사자들의 감정노동에 따른 언어폭력의 실례를 파악하여 보고자 한다. 폭력은 외부로 가해지는 신체적 상해로 인지하고 있으나 언어폭력에 대한 인식은 상대적으로 미약하다. 외적으로 드러나는 상해가 아니어서 언어적 폭력의 강도는 더욱 심해지고 있으며, 자신의 감정 해소를 위한 수단으로 악이용되는 사례도 다분하다. 언어폭력이 미치는 영향 및 잘못된 인식 개선과 사회적, 제도적 대응 방안 마련 등 문제 제기를 통해 앞으로 심층적 연구를 하고자 한다.

• Journal of Labour Economics
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• v.43 no.2
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• pp.135-159
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• 2020

This paper analyzes and compares the effects of various government subsidies to improve labor productivity. Laborers are differentiated in learning ability, and duopsonists in the labor market sequentially determine the quality levels and wages of employed laborers in a two-stage noncooperative game under perfect information. If a subsidy is given to the advanced firm in quality and productivity of labor, that firm will prefer to intensify wage competition due to strengthening its competitiveness in the labor market, and attempt to lower its quality in order to reduce the degree of differentiation in quality. At that time, the other firm wants to avoid competition because of its weakened competitiveness, and may have an incentive to lower the quality level to expand the differentiation. If the government subsidizes low-quality and low-productivity firm, it is motivated to increase its quality level to reduce differentiation due to the strengthening of competitiveness, and its competitor has an incentive to improve the quality to expand the differentiation. And there is no significant difference in whether payments are made to laborers or firms.

• Korean Journal of Family Social Work
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• no.58
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• pp.5-36
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• 2017

This study aims to empirically analyze whether the women's cognitive attitude toward gender role, which is formed through social norms, enforces the gender division of housework. In this study, 4,435 married women aged 18-59 years from the 5th wave dataset of Korean Longutudinal Survey of Women and Family Data were selected for analysis. Using the Structural Equation Model(SEM), we examine the direct effect of "attitude toward behavior" and "subjective norm" on the domestic working hours and whether those two independent variables, such as "attitude toward behavior" and "subjective norm," influence the mediator variable "Behavior Intention" which in turn affect the dependent variable. The study reveals that "attitude toward the gender division of housework" has a statistically significant direct effect on the domestic working hours as well as an indirect effect operating through "behavior intention." And"subjective norm "has only a statistically significant indirect effect on the domestic working hours, operating through "behavior intention." Despite the fact that many women are now aware that various work-life balance policies are avaliable to mitigate the gender inequality of domestic works, it is proven that the gender division of housework becomes worse. The reason behind this is not only because there exist some problems in implementing the institutions themselves, but also because women's deeply internalized self-perception of gender role based on the traditional patriarchal culture somehow exacerbates the gender division of housework. Hence, in order to instill a progressive change in gender division of housework, it is important for women to try to change the way they perceive the stereotypical gender roles as well as for men to treat women equally.

• Journal of Fisheries and Marine Sciences Education
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• v.26 no.2
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• pp.392-400
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• 2014

2012년 통계청 자료에 의하면 한국에 체류하는 외국인은 약 160만명이고, 그 중 방글라데시 노동자는 약 4.7%(한국고용정보원, EPS, 2012)라고 한다. 본 논문의 연구를 위하여 김해(100명), 마산(60명), 인천(40명)에 거주하고 있는 방글라데시 이주 노동자 약 200명에 대하여 설문조사를 실시하였다. 이 연구의 목적은 그들의 직업만족도와 삶의 만족도 사이에는 어떤 관련성이 있는지, 그들의 한국에서의 삶의 만족도를 높이기 위한 방안은 무엇인지에 대하여 알아보고자 하는 것이다. 연구 결과 직업 만족도의 ${\alpha}$ 값은 0.71, 삶의 만족도에 대한 ${\alpha}$ 값은 0.72 이었다. 직업만족도에 대한 설문은 Paul E. Spector(1985)가 고안한 것을 사용하였으며, 삶의 만족도에 대한 설문은 Thomas M. Krapu외 4인이 연구한 것을 사용하였다. 연구 결과 방글라데시 이주 노동자의 직업만족도와 삶의 만족도 사이에는 강한 관련성이 있으며, 그들이 느끼는 삶의 만족도는 매우 낮았다. 이를 높이기 위해서는 정부와 시민단체들의 적극적인 지원이 필요하다고 분석되었다.

• Proceedings of the KAIS Fall Conference
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• 2012.05a
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• pp.401-405
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• 2012

우리나라의 서비스 직업에 대한 고용비중이 점차 높아지고 있는 동시에 여성의 경제활동도 함께 증가하는 추세를 보여주고 있다. 또한 현재 경영의 환경에 있어서의 소비자들은 기업과의 직접적인 대면과 함께 우량의 서비스 품질을 요구하는 경영환경의 시대에 있다. 각 기업은 차별화 전략으로서 최상의 서비스 제공을 통한 고객 만족 극대화에 초점을 맞추고 있으며 특히, 서비스 기업에서 추구하는 고객만족 또는 서비스 만족도가 기업의 경쟁우의를 결정짓고 기업의 이미지를 표현하는 중요한 요인으로 여겨지고 있다. 이러한 고객만족을 중시하는 기업과 조직의 목표에 의해 대부분의 고객센터의 여성 근로자들은 조직이 요구하는 감정표현의 규범에 의해 자신의 감정이나 느낌을 고객에게 연출하도록 강요받고 있다. 근로자의 기분과 감정과는 관계없이 고객에게 미소와 친절을 보내야 하는 고객센터 근로자들은 감정노동을 하고 있는 것이다. 이에 본 연구에서는 서비스 산업 중에서도 여성인력에 대한 의존도가 높은 고객만족센터(텔레마케터 or 전화상담원)에 근무하는 여성근로자를 중심으로 감정적 부조화에 따른 감정노동이 직무스트레스에 미치는 영향에 대하여 알아보고 연구 결과를 통해 고객센터의 여성근로자들의 인적자원관리 차원에서 감정노동에 대한 인지와 직무스트레스 조절을 통한 관리에 시사점을 제안하고자 한다.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.1
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• pp.221-234
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• 2009

The purpose of this study is to analyze how the satisfaction of Korea life and attitude on sending information is influenced by the information cognition rate of Korea before influx to Korea. The method used for this study was to survey migrant workers in Busan and Kyeongnam area. The results show a tendency towards a higher information cognition when the information was acquired through manpower supply agencies and media information. In addition, among the variables of information cognition, when 'socio-economical' factor was high, the satisfaction rate of Korea life tended to be higher. Also, when the 'workplace environment satisfaction' factor was high, attitude on sending information tended to be positive. Based on those results, this study presented measures for establishing information policies, such as provision of high quality information, diversification of information route which are necessary for migrant workers.

• Korean Journal of Construction Engineering and Management
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• v.25 no.3
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• pp.47-57
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• 2024

The purpose of this study was to analyze the Correlation Analysis between Awareness of the Serious Disaster and Safety Consciousness of Construction Workers under the Act on the Punishment of Serious. A survey was conducted on construction workers, construction managers, and safety managers. The results of this study were as follows; The correlation analysis conducted among the three groups indicated a significant correlation, with safety managers demonstrating the highest correlation, followed by construction managers and construction workers, and all three groups exhibited a moderate correlation. The correlation analysis conducted for the entire group also revealed a significant correlation, and as the number of participants increased, higher correlation coefficients were observed. Furthermore, to ascertain the significance of the correlation coefficients, a comparison was made between the p-value and the significance level (α). Consequently, a p-value smaller than the significance level of 0.05 was obtained, leading to the rejection of the null hypothesis and the acceptance of the alternative hypothesis. Therefore, it can be concluded that there is a relationship between the level of awareness of the serious Accidents Punishment Act and the level of Safety Consciousness of Construction. One limitation of this study is that it relied on a subjective indicator through a survey, which may introduce variability in the difficulty level of the questionnaire items.

• Iberoamérica
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• v.22 no.1
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• pp.73-109
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• 2020

In the tourism industry, emotional labor-related problems are highly likely because workers cannot avoid frequent face-to-face contacts with customers. Emotional labor, however, is not always recognized in the same pattern by every worker in similar situations. As can be see in this research, emotional labor appears to vary depending on individual characteristics and sociocultural and economic conditions. In fact, there are so many factors affecting emotional labor, and the level of influence concerning these factors can vary depending on when and where they are. Psychological and mental pains and stress from emotional labor depend on a number of factors. The expression of emotional labor, depending on age, length of employment and gender, shows a clear difference. In particular, for those who are planning to participate in international labor migration to the United States in the future, emotional labor was often not recognized as a serious problem or rather a positive social and cultural experience. In fact, there are various types of tourism workers in Oaxaca, and their experiences vary greatly depending on individual and economic and sociocultural environments. The emotional labor of the workers in the tourism sector of Oaxaca also has various forms depending on various conditions. Positive or negative perceptions and consequences of emotional labor vary depending on the circumstances of the individual and working conditions. In other words, socioeconomic conditions, individual personality or experiences, sociocultural characteristics, and autonomy in the workplace, have a significant impact. As a result, the forms and effects of emotional labor expressed and understood by tourism workers vary considerably and may vary depending on the situations. Considering these problems, the way emotional labor emerges is greatly influenced by sociocultural or personal factors as well as economic factors. In addition, rather than considering the existence and seriousness of emotional labor as given depending on the nature of a particular industry or work, it should also be recognized that the expression of emotional labor differ considerably from individual to individual. Also, the seriousness of problems caused by emotional labor can be diversified. In this sense, it is necessary to clearly understand the meanings of the dynamism, diversity and multidimensionality of emotional labor from a new perspective.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2013.10a
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• pp.37-39
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• 2013

현재 우리나라는 보유 또는 지배선박이 약 1,000척, 3천만G/T로 노르웨이에 이어 세계 6위의 해운강국으로 성장하였다. 그리고 수많은 사관과 부원들이 다양한 선박에 승선하고 있으며 해운산업이 성장할수록 더 많은 선원들이 선박에 근무할 것으로 예상된다. 그러나 IMO와 ILO 등에서는 선원들의 선박근무환경 및 휴식 등에 관해서 최소한만을 규정하고 있고, 이로 인하여 선원들이 높은 노동 강도에 시달리게 되고 피로와 스트레스가 누적되어 해양사고의 한 원인이 되고 있는 실정이다. 이 연구에서는 각 선박의 고유 특성과 운항환경 등으로 고려한 선박의 근무강도를 평가할 수 있는 요소와 지수를 개발하기 위하여 선박에 장기간 승선한 경험이 있는 응답자로 하여금 각 평가요소에 대하여 주관적으로 인지하는 선박의 근무강도를 평가하도록 하였다. 이 평가요소와 지수를 기반으로 선원들을 각 선원의 특성과 여건에 맞는 선박에 배정함으로서 선원들의 피로와 스트레스를 경감시켜 해양사고의 예방에 기여할 수 있을 것으로 예상된다.

• Journal of the Korean Home Economics Association
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• v.36 no.9
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• pp.139-152
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• 1998

The purpose of this study was to examine interactive effects of gender idelogies on the amount of household work time and the perception of fairness in household work by the couples. The data were collected from 100 couples in Seoul and 142 in Taejon. The Major findings were as follows: Interactive effects of gender idelogies had an important role in explaining household work time and the perception of fairness by husbands. For men holding more egalitarian gender idelogies who were married to women being more egalitarian tend to perform more hours of household work. And husbands who had traditional gender ideologies percept relatively fair to the couples' division of household work. It was approved that wives had a primary role in the division of household work.