• Journal of Global Scholars of Marketing Science
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• v.2
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• pp.133-158
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• 1998

최근의 많은 연구에서 정보기술에 대한 서비스제공 및 서비스 질(qualiy)에 대한 평가와 측정도구의 개발이 활발하게 이르어져 왔다(Pitt et al 1998) 또한 서비스 주체가 인적 요인에서 무형의 매체로 전환되고 있으며, 이러한 원인은 정보기술의 응용성에서 찾을 수 있다. 따라서 본 연구에서는 기존의 서비스 관점을 정보기술의 응용분야의 한 핵심이 될 수 있는 정보통신분야의 이동 휴대통신을 중심으로 서비스 질을 평가하여 문제점과 대안을 탐색하고자 하였다. 정보통신분야는 기간산업으로서의 역할과 그 중요성이 더욱 증대되고 있으며, 개별 기업차원에서도 정보기술 인프라는 중요한 경쟁요인이 될 수 있다. 그러나 이 분야에 대한 연구가 미흡하고 단순한 지표를 통한 비교 등의 연구 방법론에 있어서도 미비하다고 볼 수 있다. 따라서 본 연구에서는 정보통신분야의 중요성을 인식하고 초기 단계의 이동 휴대통신 분야의 핵심역량을 규명하고 향후 서비스 전략의 성공요인을 찾아내고자 하였다. 이러한 연구를 수행하기 위해 서비스만족 변수를 대리 측정도구로 이용하여 정보통신 기술 부분, 정보제공 부분, 비용우위 및 차별화 부분을 통해 계층적으로 접근하였다. 본 연구의 결과는 크게 세부분으로 요약된다. 첫째, 정보통신기술 부분에 대해 혁신적이고 안정적일 때 서비스만족도는 우수한 것으로 분석되었다. 또한 통신장비 및 부가장비의 우수성도 서비스부분에 미치는 영향력이 큰 것으로 나타났다. 둘째, 정보제공과 서비스만족과의 관계에서는 필요정보에 대한 서비스 밀착도가 높으면 서비스만족도는 높은 것으로 분석되었다. 또한 정보제공 분야의 서비스 개발력은 서비스만족도에 미치는 영향정도도 크게 작용하는 것으로 나타났다. 셋째, 차별화 및 비용우위와 서비스만족과의 관계도 매우 유의한 것으로 분석되었다. 특히, 비용 및 요금은 서비스만족도에 결정적 영향변수로 나타났으며, 광고 및 홍보부분도 만족도의 영향변수로 분석되었다. 이러한 연구결과는 향후 서비스전략에 응용될 수 있으며, 이동 휴대통신분야의 성공요인을 가시적으로 분석할 수 있다. 본 연구의 한계점은 첫째, 실제 서비스를 제공하는 서비스 주체의 객관적인 평가가 부족하였고 이러한 상횡에서 정보통신 기술 서비스 능력이 잘 반영되지 못했다는 점을 들 수 있다. 둘째, 이동 통신의 분야별 연구를 통해 비교 평가가 세부적으로 이루어지지 못했으며 연구방법상 샘플조사의 한계와 객관적인 응답자료를 확보하기가 어려웠던 점을 들 수 있다. 마지막으로 분석결과에서는 변수간의 유의성이 있는 것으로 볼 수 있지만 측정도구가 미약하며, 향후 지속적인 연구와 측정도구의 개발이 필요하다고 볼 수 있다.

• Journal of the Korea institute for structural maintenance and inspection
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• v.20 no.5
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• pp.50-57
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• 2016

The present study proposed three inspection reliability indices which compared inspection results evaluated at in-depth(routine) inspection and in-depth safety inspection; Nominal inspection reliability index, Real inspection reliability index, and DS nominal inspection reliability index. The methods to improve the inspection reliability were also proposed. Since bridge inspection process is critical to ensuring the safety of bridges and identifying repair and maintenance needs, the quality of the inspection data produced from the inspection process is very important. Consequently, the inspection reliability indices were suggested to evaluate quality of current inspection practices. Specifically, approximately 85% of inspection errors evaluated by the DS nominal inspection reliability index are within 1 rating grade(equal to or less than damage score ${\pm}0.1$). In order to improve the inspection reliability, transportation agency should implement QC(Quality Control) practices and develop professional expertises of inspectors by higher requirements for inspectors, on-off line inspection training and etc.

• 한국벤처창업학회:학술대회논문집
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• 2007.04a
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• pp.35-64
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• 2007

Despite the tremendous efforts to boost them, domestic SMEs lack competitive power and it intensifies bipolarization between the conglomerates and SMEs. Furthermore, degree of industry-academy collaboration still falls far behind of that of developed countries even with government' s various policies and continuous increase in investment to strengthen the SMEs' technology innovation capability. Although many internal factors are suggested to affect technological performance, focus of existing studies has been restricted to immediate impact of industry-academy collaboration on technology innovation and it is not known how internal factors are related. This research conducts empirical analysis on the impact of industry-academy collaborations and absorptive capacity on technological performance in Korean SMEs. Sample frame is SMEs with more than five employees located in the nation wide industrial complex and 1,077 questionnaires are collected with the help of Korea Industrial Complex Corporations. 940 sample data excluding those with insufficient response are used in analysis. Multiple regression analysis revealed that the industry-academy collaborations and innovative HRM system, on important dimension of absorptive capacity, are positively correlated to technological performance. Furthermore, there exists a positive interaction effect between industry-academy collaborations and innovative HRM system. These findings make contributions to the formation of SME innovation policy and management. When funding industry-academy collaborations, government should consider SMEs' internal effort for innovation, that is, the possession of innovative HRM system, as well as firm's technology capability. Also, as technological performance cannot be achieved simply with R&D investment, both quantitative and qualitative assessment of SMEs' technological capability should be done to evaluate the candidate SMEs. As for management, it is important for SMEs with limited internal resources and capabilities to fully employ external resources to achieve higher technological performance. The development of innovative HRM system will be particularly helpful not only for internal R&D, but also for adoption of technology and knowledge from outside.

• Journal of vocational education research
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• v.37 no.3
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• pp.65-83
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• 2018

In this study, we want to analyze the aspect that required in the classroom for the operation of NCS-based curriculum, the interest of specialized subject teachers on implementable teaching and learning methods. As a result, the overall interest in teaching-learning method of specialized subject teachers was similar to that of non-user patterns among four types of interest patterns. In other words, specialized subject teachers want to know more about teaching-learning method for applying NCS-based curriculum, but we are only aware of the general facts at present, and it seems that there is low interest in actual operation. In addition, there was no statistically significant difference in the degree of interest in the teaching-learning method according to general variables(gender, related training experience, career, and curriculum group) of the specialized subject teachers. The specialized subject teachers are not well aware of the influence of the teaching-learning method according to the introduction of NCS-based curriculum, and to that end, there was little interest in collaboration with colleagues.

• Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology
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• v.7 no.5
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• pp.369-379
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• 2017

The purpose of this study was to improve an university tutoring program qualitatively, evaluating and analyzing the case of tutoring program that students attended in order to strengthen their learning competences through CIPP(Context-Input-Process-Product). To do this, a tutoring survey with satisfaction survey was carried out for 90 students who participated in the final reporting meeting among those who joined the tutoring program at the second semester of 2016 year at the B university. In addition, a tutor interim checking workshop was held for the 49 tutors and qualitative analyses were carried out on the reflection papers submitted by students who were involved in the tutoring program. Tutoring program assessments were carried out in terms of several steps and their view points. They were the necessity of tutoring program for the context evaluation, the appropriacy of human-material resources and program planning for the input evaluation, the teaching and learning activity for the process evaluation and the influence, effectiveness, sustainability, transferability for the product evaluation. Survey results showed that the average scores were presented 4.05 for the context evaluation, 3.88 for the input evaluation, 4.08 for the process evaluation and 3.92 for the product evaluation respectively. Similar analysis results were represented from the tutor workshops and the reflection paper analysis results. Learners were satisfied with all the evaluation items, scoring more than the average level. However, it was necessary for the evaluation items that were rated low range to improve the program through detail modification plans.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.16 no.6
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• pp.157-175
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• 2021

This study categorized 3,214 companies out of the tech firms supported by the Korea Technology Finance Corporation's "technology guarantee scheme" through technology assessment from 2017 to 2019 into Fourth Industrial Revolution-related companies and general SMEs. The impact of the management characteristics of these 1,752 tech firms on the determination of high-growth firms was then empirically analyzed. This study used the OECD(2007) definition to define a "high-growth firm" as "an enterprise with average revenue growth greater than 20% per annum, over a two-year period." As the two sample groups showed non-normal distribution, this study conducted the Mann-Whitney U test, a nonparametric test, to analyze the mean differences and bivariate logistic regression in which the normality assumption is less stringent. The independent variables include fundamental characteristics; a regional dummy; a technological level dummy; and the capabilities of company representatives, human capital, and technological innovation. The corresponding sub-variables are representatives' level of education and experience in the same industry, full-time workers, research personnel, the extent of intellectual property rights, investment in research and development, firm age, total assets, region_metropolitan area, region_central region, technological level_high technology, and technological level_medium technology. As a result, the research hypothesis about representatives' level of experience in the same industry, full-time workers, total assets, and technological level_high technology was supported for the Fourth Industrial Revolution-related companies. For the general SMEs, the research hypothesis about representatives' level of experience in the same industry, research personnel, total assets, and region_metropolitan area was supported.

• The Journal of the Korea Contents Association
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• v.18 no.5
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• pp.71-81
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• 2018

In korea, the infantile abandonment is increasing recently. In this situation, present study aims to analyze german "confidential birth service"(vertrauliche Geburt) and to find out implications for korean practice. the results of the study are as follows. "confidential birthservice" is centered on pregnancy counseling center. Through this service, pregnant women in crisis are assured of their anonymity and can safely bring baby into the world. After the child is 16 years old, they can learn about personal information of their biological mother. These "confidential birth service" has received positive evaluation in terms of accessibility, sustainability and reliability of services, linkage and cooperation among agencies, quality of counseling and publicity. Implication for Korean pratice include the provision of legal and institutional devices for "confidential birth services", the establishment of implementing agencies, cooperation with related organizations, and the strengthening of the capacity of practitioners, as well as suggestions in the field of counseling and public relations.

• Journal of Korea Port Economic Association
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• v.31 no.3
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• pp.15-39
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• 2015

This paper investigates the determinants of port service quality from a resources-based approach. The research model is derived from the relevant literature in port management, service quality, and resource-based theory. It is hypothesized that tangible and intangible resources contribute to port service quality, which in turn leads to the enhancement of reputation and loyalty to ports. To test this, a questionnaire survey is undertaken on three major ports in Korea: Busan, Incheon, and Gwangyang; the collected data are then analyzed using partial least squares. It is suggested that both tangible resources and intangible resources have a positive influence on general service quality and that general service quality has a positive influence on customer satisfaction, thus improving port reputation and loyalty. The contribution to the literature is that resource-based theory is applied to a port service quality model and the model is verified. In addition, an augmented model is adopted to examine the effect of individual resources on service quality. It is also possible for port managers to use the constructs to monitor their resources and develop more specific strategies to gain reputation and loyalty from customers.

• Journal of the Korean Society of Costume
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• v.33
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• pp.55-72
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• 1997

우리나라 복식산업의 전문인력 양식은 주로 대학교나 전문학원에서 이루어지고 있으며 수적인면에서는 충분한 인력이 양성되고 있다. 그러나 질적인 면에서 산업체에서 요구되는 역량을 가진 전문인은 부족한 편이다. 이에 따라 산업체의 요구에 부합하는 인력야성을위하여 교육과정의 개선이 절실히 요구되고 있다. 따라서 본 연구에서는 실기교육 산학협력 및 산업체 현장실습이 활발히 이루어지고 있는 영국의 복식관련학과에 대하여 조사해 봄으로써 우리 교육의 개선방향을 모색하고자 한다. 영구의 경우 다양한 자격증 및 학위과정이 개설되어있으나 본 연구에서는 우리나라 학사학위에 해당되는 BA 및 Bsc만대상으로 하였으며 설문조사 문헌조사 및 사례연구를 통하여 현황 및 교과과정을 분석하였다 영국의 복식관련학과들은 그 교과과정 및 내용에 따라 크게 6개 전공분야로 분류되었으며 각 하과는 다시 세분화되어 전문성이 있는 교육이 이루어지고 있었다 또한 수업연한 및 과정의 형태에 따라 5개 유형으로 분류되었다, 이유형 중 특히 일년간의 현장실습을 학위과정으로 포함시켜 의무적으로 산업체에 근무하도록 되어있는 Sandwic Mode는 적극적인 산학협력의 한 형태로 매우 효율적으로 평가되는 교육체계이며 여러다른 학문 분야에서도 널리 활용되고 있는 체계이다. 교수진의 경우 전임교원이 수적인 면에서 다소 부족한 것으로 나타났으나 관련 산업체 인사 등을 시간강사로 고용함으로써 이를 보완 할 뿐 아니라 산학연계를 이루고 있었다. 또한 전임교원의 경우 주로 학사 혹은 석사의 학력을 가지고있었다. 그러나 모든 전임교수 뿐 아니라 시간강사의 경우도 산업체 경력을 필수 적으로 가지고있어 고학력위주의 우리나라 실정과는 매우 상이했다. 교과과정에 대한 사례연구에서 직물디자인에 집중된 2개 과의 교과과정을 보았으며 그중 한 개 과는 다시 편물 프린트 및 직물 디자인의 3분야로 세분화되어 심도 있는 교육이 이루어질 수 있는 것을 살펴보았다 또한 다른 3개의 예에서 볼수있듯이 2개 이상의 전공코스를 도입하여 공통과목과 전공 코스 과목을 둠으로써 시설 및 인적 자원의 활용 등 운영상 효율성을 추구함을 알수 있었다 또한 학생들의 경우 전문화된 코스의 선택을 할수 있게 하였다 이런 실례는 전문인력양성이 매우 필요하고 따라서 전공코스제의 도입의 필요성이 대두되고 있는 이시점에서 매우 유용하게 이용될수 있으리라고 생각된다. 영구의 교육이 우리나라 실정에 그대로 적용될 수는 없지만 본 연구 결과를 바탕으로 다음과 같은 시사점을 고려하여 우리교육을 개선해 나갈 수 있으리라고 생각한다. 첫째 교수진 인적 물적상황 및 지역적 상황등을 분석하여 각 대학별로 그 특성에 맞는 세분화되고 심도있는 전공교육과정을 개발 발전시켜 야 할 것이다 둘째 산업체 방문 산업체인사와의 면담 및 특강 등 산학협력을 좀더 적극적으로 모색하여야 할 것이다. 셋째 학생들의 산업체 현장 연수를 실질적으로 도입하여 산업체의 인력요구에 적극적으로 대처 할수 있어야 하겠다.

• Journal of Digital Convergence
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• v.11 no.12
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• pp.41-47
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• 2013

In circumstances that case studies of management strategy for the domestic media company were rare, this study was performed case analysis of CJ E&M, representative new media/contents company in Korea. An evolutionary perspective is applied to diversification of the business and the external environmental analysis/resource based view are applied to capability evaluation since the inauguration as analysis frameworks. Unlike other media companies, CJ E&M have increased synergies of scale through horizontal, vertical diversification and superior contents strategies. furthermore, there are many advantages of enthusiasm of the leadership, expertise, high human configuration, creative corporate culture, effective contents portfolio. However, it is necessary to note that too much emphasis on competition and the performance of the organization may make organizational atmosphere rigid and weaken the global competitiveness.