• Journal of the Korean Society for information Management
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• v.20 no.2
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• pp.1-26
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• 2003

Diverse disciplines such as information science, computer science, cognitive science, and industrial design, are activity engaged in the website evaluation research efforts. Information scientists emphasize the importance of user-centered and user-friendly website design, which is also easy to use, This idea is based on the understanding that the users and the designers are different set of people. In addition, information scientists consider the practice of maximally incorporating user inputs during the website design to be very important guideline. However, this study is based on a newly emerging population of website users who are also designers. 218 study participants evaluated the websites that they designed in comparison to the websites designed by others. According to the survey data analysis, the study participants considered the content delivery, design simplicity, design consistency, and link access of the websites to be equally important from both users' and designers' perspectives. However, the content organization, rich content, and screen composition were underestimated from the designers' point of view whereas these factors were considered to be important from users' point of view.

• Proceedings of the Korean Society for Information Management Conference
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• 2012.08a
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• pp.7-10
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• 2012

대학도서관에서 근로학생은 '근로자'와 '이용자'의 두 가지 신분을 동시에 가지는 인적자원으로, 본 연구에서는 도서관마케팅 관점에서 본 근로학생의 새로운 역할과 가치를 파악하고자 하였다. 심층면담 결과, 이들은 근로를 경험한 이용자로서 개인의 도서관 이용행태에 변화를 나타내어, 충성도 높은 잠재고객으로의 가능성이 확인되었다. 뿐만 아니라 근로학생은 내부와 외부의 관점을 동시에 가져, 도서관 내부에는 이용자의 관점으로 피드백을 제공하고, 외부 학생에게는 구전마케터로서 영향을 미친다. 이에 도출된 결과는 근로학생이 도서관의 중요한 마케팅대상이 될 수 있음을 시사한다.

• Proceedings of the Korean Society for Information Management Conference
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• 1999.08a
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• pp.109-112
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• 1999

본 연구는 이용자의 정보요구를 최대한 충족시키고 보다 사용하기 편한 이용자 지향의 탐색엔진을 개발하기 위해서 이용자 관점에서 국내 탐색엔진 한글알타비스타와 네이버를 평가하고자 한다. 이용자 중심의 탐색엔진 평가를 위해, 본 연구는 이용자가 자신의 검색질의로 탐색엔진을 통해 직접 검색을 하게 한 후 검색결과에 대해 이용자 스스로 평가하도록 한다. 평가기준은 수와 첸의 탐색엔진의 평가기준을 바탕으로 하여 탐색시간 및 노력, 탐색결과의 정확율, 연결성, 중복률, 유용성, 이용자의 만족도로 한글알타비스타와 네이버의 검색효율성 출 비교·평가하고자 한다.

• Journal of Information Management
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• v.43 no.2
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• pp.85-101
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• 2012

With the understandings on users' needs and behaviors of university institutional repositories, the purpose of this study is to investigate the user behaviors and to provide some suggestions to improve the university institutional repository. To achieve the purpose of this study, a questionnaires survey was conducted with users in three university institutional repositories including KOSAS, S-Space and DSpace@INHA. Based on the results of the survey analyses, possible improvement areas and suggestions were made such as users' recognition, access point, searching environment, and utilization of university institutional repository.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.3
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• pp.267-292
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• 2016

The purpose of this study is to understand the quality of University library service and to propose analyzing method from user's perspective. For that, this study noted that 'the process' of using the university library service rather than 'what did they use' in the university library. In-depth interview data about User's experiences that they used university library drew service quality elements based on the method of grounded theory. Comparing the derived service quality elements with LibQual+ dimensions, the result of this study is as follows. (1) Service quality element related to the user's emotion and new user-friendly service customization were shown. (2) Substantial claims of users were analyzed more specifically by this study. It seeks ways to differentiate service quality factors by attributes and priority importance about service quality elements which was analyzed using KANO and AHP.

• Journal of Convergence for Information Technology
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• v.12 no.5
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• pp.150-158
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• 2022

The purpose of this study is to confirm the effectiveness of the evaluation of long-term care insurance visiting care service institutions for the elderly from the user's point of view. To this end, data from a survey of 266 users collected through allocation sampling by region(14 cities and counties) in Jeollabuk-do and public data from 47 institutions were combined and analyzed using a multi-layered model. The main research results are as follows. First, among the five evaluation areas, the higher the score in the 'Rights·Responsibility' area, which is to give users a sense of rights and respect users, the higher the service quality and satisfaction. Second, among the five evaluation areas, the 'Rights·Responsibility' area had an effect on loyalty. In addition, it was found that the 'Outcome' area for satisfaction with institutions and employees and changes in users had an effect on loyalty. Third, it was found that 'Institutional Management', 'Environment·Safety', 'Process' did not affect service quality, satisfaction, and loyalty. Based on these results, it is proposed to reorganize the evaluation scale that users can recognize and that is faithful to the purpose.

• Journal of the Korean Society for information Management
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• v.26 no.3
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• pp.89-110
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• 2009

In this research, we attempt to discuss about the subject reference service from a marketing point of view, especially from a perspective of customer relationship management(CRM), and examine how this service actually functions to build the relationships with users of academic libraries, especially with faculty members. To carry out the research, a focus group interview was conducted with subject specialists, and also individual in-depth interviews with faculty members. In addition, we also discuss about characteristics of subject specialists which affect the relationship with the faculty members in a college environment. This study is meaningful as it discussed purposes of and characteristics in subject reference service from user' viewpoint and the perspective of CRM.

• Journal of Scientific & Technological Knowledge Infrastructure
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• s.13
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• pp.110-115
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• 2004

성과확산과 정책연구는 지금까지의 관점에서 보면 상호 연과성이 없는 듯하나 서로 매우 긴밀한 연관 관계가 있다. 각계의 이용자들이 구축된 인프라를 이용하면서 느끼는 KISTI에 대한 반응을 정책에 반영하여 이용자의 의견을 국가 정책 및 기관의 발전 방향에 반영하기 위한 것으로 한층 성숙된 이용자의 만족도 제고 및 정책개발이 가능할 것으로 기대된다.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.3
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• pp.115-139
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• 2020

The purpose of this study is to evaluate the effectiveness of the theme collection service in public library from the user's perspective. To this end, based on prior research, the effect elements of the theme collection were derived from the service use, librarian, and library level. A questionnaire survey was conducted on 294 users of A public library. The collection satisfaction of users who know the theme collection was higher than those who did not, and showed high recognition for the satisfaction with the use of new and unexpected books. In addition, it was found that the positive recognition tended to be high among users who have been using the library for a long time and frequently use the library service. Based on the users' perception and evaluation of the theme collection, the direction of development of the theme collection service was suggested in terms of collection development, collection use and information service, user-centered classification, and awareness improvement of libraries and librarians.

• JOURNAL OF ELECTRICAL WORLD
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• s.311
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• pp.68-73
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• 2002

인터넷 이용자 수의 증가, 휴대전화의 보급 등 IT(Information Technology: 정보기술)는 ''정보화사회''라 부르기에 걸맞는 확장을 계속하고 있다. 앞으로 정보화사회는 어느 곳에나 컴퓨터가 있고 누구나가 정보통신서비스를 이용할 수 있는 유비퀴터스 컴퓨팅의 세계로 전재되어 나갈 것이다. 그 때 이 서비스가 누구에게나 실제로 이용될 수 있게 하기 위해서는 통신기술, 하드웨어기술, 시큐리티기술 등의 기반기술에 더하여 인간과의 접점인 휴먼인터페이스기술이 중요하게 된다. 아무리 유익한 정보나 편리한 서비스도 기기의 사용법이 어려우면 활용되지 못한다. 또 방대한 정보나 서비스의 바다 속에 매몰되어 버리면 이용자와 만날 수도 없다. 인간이 방대한 정보와 마주칠 IT시대에서는 인터페이스기술은 인간의 조작과 기계의 기능을 관련지은 종래의 조작성이라는 관점만으로 말할수는 없으며, 인간의 요구나 행동목적과 정보나 지원이라는 관점에서 생각하지 않으면 안되는 기술이다. 이 인간의 요구나 목적을 어떻게 정확하게 파악하여 지원하는가 하는 인간중심의 관점에서 본 인터페이스기술, 그것을 우리들은 IT시대에서 앞으로 유비퀴터스 정보통신사회의 휴먼인터페이스로 생각하고 있다. 이 논문에서는 기반기술인 음성처리, 화상처리, 정보처리, 인간 관점에서의 평가기술을 소개하고, 각 기술의 앞으로의 진전과 미쓰비시전기가 지향하여 나아갈 휴먼인터페이스를 전망해 본다.