• The Korean Journal of Health Service Management
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• v.11 no.4
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• pp.17-28
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• 2017

Objectives : This study analyzed job performance in local area general hospitals to look for measurable effects from educational training and/or organizational communication. Methods : For the purposes of this study, a survey was conducted of general hospital employees from 29 hospitals in Gwangju and Jeonnam. The survey period was August 22 - September 30, 2016, and 1,004 responses were used in the final analysis. Results : This study revealed that certain aspects of communication (upward,downward,vertical,orinformal) had significant effects on job satisfaction, learning transfer, and general performance. Conclusions : To improve job performance in general hospitals, employers must improve overall satisfaction by improving upon job training and internal communication. Specifically, training should be better connected to learning transfer and organizational design must encourage active communication between employees.

• Journal of Service Research and Studies
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• v.9 no.4
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• pp.63-80
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• 2019

This study presents strategic implications for enhancing the competitiveness of the comprehensive health examination center through the study of its impact on the switching barrier with medical service value and medical service satisfaction as parameters. In order to achieve the purpose of this study, a total of 324 questionnaires were analyzed for customers who received health examinations at the general examination center. Covariance structure analysis was performed to test hypotheses and causal relationships. The results showed that the physical environment had a significant effect on the medical service value and medical service satisfaction. The value of medical service also had a significant effect on medical service satisfaction. The value of medical service was found to affect the transition barrier, but the satisfaction of medical service did not affect the transition barrier. The implications of this study are that physical environment has a significant effect on medical service value and medical service satisfaction. Therefore, modern medical equipment should be equipped with the latest medical equipment to minimize accurate examination and misdiagnosis through modernization of medical examination center. In addition, since the value of medical service has a significant effect on the switching barrier, it is necessary to establish a plan to enhance the value of medical service. We need to promote sustainable customer retention and creation of new customers through differentiated screening items and cost advantages over competitors. In addition to check-up services, efforts should be made to enhance the value of services such as strengthening medical communication and medical complex cultural spaces, and at the same time, establish an organizational culture of customer-first examination centers through the placement of excellent personnel and continuous education.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.7
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• pp.2475-2482
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• 2010

This study aimed to evaluate correlation between self-evaluation factors(satisfaction, linkage with major, suitability of management, verbal and non-verbal communication) and academic achievement of medical students according to introduction of explanation meeting in cadaveric dissection. The study was carried out that medical students(n=57) explained cadaveric structure to health allied sciences students and discussed with each other. Just after the meeting,, medical students filled out a questionnaire on impact of self-evaluation factors and communication. We analyzed these factors and their scores using frequency analysis, T-test and analysis of variance. Regardless of their gender, age, previous experience, the majority of the students gave high scores in all of self-evaluation factors. Among them, only verbal communication factor was closely related to their academic achievement(p<0.05). The verbal and non-verbal communication also had a high correlation of 0.673(p<0.01). The explanation meeting provided chance to learn further with positive attitude to medical students and motivated them academically. Additionally, they realized that communication skill played a key role in transmitting medical knowledge to others. Therefore, introduction of communication-based explanation meeting would be very useful tool in improving educational efficiency.

• Journal of Digital Convergence
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• v.15 no.1
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• pp.301-309
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• 2017

The study analyzes the effects of quality factors of health check-up service applied to military officer every year on the value and the behavioral intention of consumers so that it is be able to suggest alternatives to realize a systematic and realistic health check-up system. The survey period was from September 27 to October 4, 2016 and 294 out of 300 patients were finally selected; Frequency analysis, ANOVA analysis, Pearson's correlation analysis and multiple regression analysis were performed. In conclusion, the Age(p<0.05), Number of examinations(p<0.01), Medical communication(p<0.01), Quality of service(p<0.001), Medical Services Value(p<0.001) were drawn as characterized results by sectors regarding health screening service quality and customer satisfaction and behavioral intention. In the future, the military should improve the quality of education and publicity programs to improve the awareness of health checkup system, and improve quality of health checkup service to detect diseases early.

• Journal of the Korea Convergence Society
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• v.11 no.5
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• pp.131-138
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• 2020

Service industry has become the most important industry among various economic activities. These rapid changes have made the business environment more integral and important to balance the interests of various stakeholders. However, when a new service enters South Korea, there is a need to establish an identity that helps the various stakeholders to have a consistent understanding because different stakeholders have different understandings about the service. This paper is a study on the application of the optimized identity to the medical Marijuana service and the implementation plan. It consists of three steps: theoretical consideration, development of the optimization identity structure, and application to the medical Marijuana service.

• Journal of Communication Design
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• v.57
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• pp.256-271
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• 2016

We attempted to implement Human Centered Design(HCD) according to the following three steps : (1) deriving user needs, (2) conducting ideation based the derived user needs, and (3) developing design concepts. The research on users and experts requires substantial time and cost, and there has not been an effective and clear-cut means to validate the research results before developing design concepts. We therefore extended the means of usability test to a context-based character. We applied this test for the development of design for Wearable Cardioverter-Defibrillator(WCD). Would this test be applied to various cases in the fields of medical equipment/apparatus development - which relatively takes a longer time to be developed - it would aid in accumulating and categorizing the reference data for variables incorporated for evaluating such cases. Future studies are needed to complement our findings concerning context-based usability tests.

• Journal of The Korea Institute of Healthcare Architecture
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• v.21 no.3
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• pp.47-55
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• 2015

Purpose: While medical standard is rapidly improved, welfare of users and employees in hospitals is not treated correspondingly. Intercommunication of hospital users is thought to be very important for their welfare, and provision of conversation spaces within hospital environment needs to be expanded by architectural design. Space organization methods for the design of conversation space is to be embellished. Methods: Literature and hospital designs are analysed in order to develop the basis of argumentation for the hospital conversation space. 15 hospitals are reviewed and designed spaces for the intercommunication of the users are examined, Space organization efforts and design experiments are identified, and 6 organizational methods are proposed such as: 1) reducing territoriality 2) flowing space 3) categorizing and separating spaces 4) height variation 5) contact with outside and 6) Sun-lighted space. Results: 6 organization methods are confirmed in precedent hospital cases, and these proposed methods are applied in a new hospital design project to verify their usefulness. Implications: A hospital design project is presented based on these proposed methods of organization for the conversation space. Outcomes of this study can be applied for the formulation of human intercommunication spaces in other facilities.

• Proceedings of the Korean Information Science Society Conference
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• 2007.06d
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• pp.453-457
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• 2007

응급환자의 생존 가능성은 응급의료체계가 얼마나 잘 갖추어져 있느냐에 따라 결정된다. 과거의 응급체계가 가장 빠른 시간에 환자의 이송함으로서 치료를 받게 하는데 초점을 두었다면 최근은 RFID등의 기술을 이용하여 환자의 상태를 빨리 파악하여 최적의 치료를 받을 수 있는 병원으로 이송할 수 있는 시스템 도입에 초점을 두고 있다. 따라서 응급 환자의 기본적인 정보를 수집한 후 최적의 병원 전 단계(pre-hospital phase)를 수립하기 위해서는 다양하고 이질적인 정보 자원들을 접근할 수 있어야 한다. 또한 응급환자의 기본적인 사고정보를 가지고 최적의 치료를 받을 수 있는 정책을 수립하기 위해 자율적으로 서로 커뮤니케이션을 할 수 있는 시스템이 필요하다. 본 논문에서는 멀티에이전트 기반의 응급 의료 시스템 모델링을 제시하고, 응급환자에 대한 최적의 병원 전 단계를 수립하기 위한 시퀀스를 설명한다.

• The Journal of the Korea Contents Association
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• v.13 no.11
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• pp.807-814
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• 2013

Because there are growing demands for new information service of Korean medicine (KM) accommodated changes in the paradigm of health communication, we aimed to apply health 2.0 - which shares health information to improve individuals' health - extensively in KM. First we studied about the concepts and characteristics of health 2.0 and analyzed the pros and cons of KM information services. Finally we drew the KM health 2.0 framework from the analyzed results. KM health 2.0 framework is designed to raise the value of KM information through circulation of certified medical information to prevent medical accident. And it is also designed to integrate information through big data analysis technology from the information of individual services to recreate KM contents.

• Health Communication
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• v.13 no.2
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• pp.217-221
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• 2018

Background: There are practical difficulties to show exact clinical symptoms such as seizure to medical students at Clinical Performance Examination (CPX). We developed a new CPX case of child's seizure on video using smartphone. Methods: A total of 356 $4^{th}-year$ students of five universities in Daegue-Gyeongbuk and Gyeongnam area took the clinical skill examination from June $13^{th}$ to $17^{th}$ in 2016. Among them, 72 students took the new CPX case in June $15^{th}$ and 71 students filled out the questionnaire on whether the new CPX with smartphone video is helpful, authentic, difficult, and necessary for other CPX. All the questions were measured on 5-Likert scale. Results: Mean score of the new CPX was 57.1, lower than the mean scores of the other 11 CPX cases, 62.8. For the question "Smartphone videos helped to solve the problem", 45 students (63.4%) answered 'Very much'. For the question "Is it realistic compared to other questions?" 30 students (42.3%) and 25 students (35.2%) answered 'Very much' and 'Much'. For the question "Is it difficult compared with other questions?" 18 students (25.4%) and 26 students (36.6%) answered 'Very much' and 'Much'. As for the question "I would like to have more tests using smartphone video", 26 students (36.6%) answered 'So and so'. Conclusion: A majority of students responded that video presentation was helpful and authentic to figure out the CPX, whereas they assessed smartphone video was more difficult compared with other CPXs. Further, students were negative toward using smartphone video for the other CPXs.