• Journal of the HCI Society of Korea
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• v.12 no.1
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• pp.15-23
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• 2017

Applying the concept and components of human nature to the conversational agent in the smart home context, this study investigated the effects of the level of anthropomorphism and interaction type on the emotional user experiences and future use intention. The results of experiment study showed that the high-low condition of anthropomorphism and the voice-chatting interaction type have impacts on the perceived closeness, likability, and future use intention. That is, people evaluate the conversational agent as more close, likable, and useful when they perceive more human nature components and when in the voice interaction mode. Psychological resistance was lower in the voice than in the chatting mode regardless of the level of anthropomorphism. The results also demonstrated an interaction effect of anthropomorphism and interaction type on the future use intention: the effect of anthropomorphism existed only in the voice interaction mode. It leads to the conclusion that a conversational agent with the voice recognition interface should be designed with the higher level of human nature components for the continuous use.

• Journal of Korea Entertainment Industry Association
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• v.15 no.4
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• pp.15-29
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• 2021

Many countries and companies are pursuing and developing Artificial intelligence as it is the core technology of the 4th industrial revolution. Global IT companies such as Apple, Microsoft, Amazon, Google and Samsung have all released their own AI assistant hardware products, hoping to increase customer loyalty and capture market share. Competition within the industry for AI agent is intense. AI assistant products that command the biggest market shares and customer loyalty have a higher chance of becoming the industry standard. This study analyzed the current status of major overseas and domestic IT companies in the field of artificial intelligence, and suggested future strategic directions for voice UI technology development and user satisfaction. In terms of B2B technology, it is recommended that IT companies use cloud computing to store big data, innovative artificial intelligence technologies and natural language technologies. Offering voice recognition technologies on the cloud enables smaller companies to take advantage of such technologies at considerably less expense. Companies also consider using GPT-3(Generative Pre-trained Transformer 3) an open source artificial intelligence language processing software that can generate very natural human-like interactions and high levels of user satisfaction. There is a need to increase usefulness and usability to enhance user satisfaction. This study has practical and theoretical implications for industry and academia.

• Proceedings of the Korea Information Processing Society Conference
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• 2017.04a
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• pp.916-919
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• 2017

최근 딥러닝의 발달로 인해 Sentiment analysis분야에서도 다양한 기법들이 적용되고 있다. 이미지, 음성인식 분야에서 높은 성능을 보여주었던 Convolutional Neural Networks (CNN)은 최근 자연어처리 분야에서도 활발하게 연구가 진행되고 있으며 Sentiment analysis에도 효과적인 것으로 알려져 있다. 기존의 머신러닝에서는 lexicon을 이용한 기법들이 활발하게 연구되었지만 word embedding이 등장하면서 이러한 시도가 점차 줄어들게 되었다. 그러나 lexicon은 여전히 sentiment analysis에서 유용한 정보를 제공한다. 본 연구에서는 SemEval 2017 Task4에서 제공한 Twitter dataset과 다양한 lexicon corpus를 사용하여 lexicon을 CNN과 결합하였을 때 모델의 성능이 얼마큼 향상되는지에 대하여 연구하였다. 또한 word embedding과 lexicon이 미치는 영향에 대하여 분석하였다. 모델을 평가하는 metric은 positive, negative, neutral 3가지 class에 대한 macroaveraged F1 score를 사용하였다.

• Proceedings of the Korea Information Processing Society Conference
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• 2017.11a
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• pp.518-521
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• 2017

가상의 애완동물인 스마트펫 로봇으로, 사람과 소통하는 양방향적인 제품을 제작하였다. 음성인식기능을 이용하여 몸체를 움직이게 하고, 사용자의 생활 패턴을 앱에서 설정하면, 스마트펫이 해당 시간에 알람을 울리고 스마트펫도 함께 주인을 따라 식사를 하는 등 펫을 실제로 육성하는 기분을 느끼게 하여 유대감 형성을 추구한다.

• Proceedings of the KIEE Conference
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• 2004.05a
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• pp.123-125
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• 2004

Recently, we are getting to interest in a user friendly machine. The emotion is one of most important conditions to be familiar with people. The machine uses sound or image to express or recognize the emotion. This paper deals with the method of recognizing emotion from the sound. The most important emotional component of sound is a tone. Also, the inference ability of a brain takes part in the emotion recognition. This paper finds empirically the emotional components from the speech and experiment on the emotion recognition. This paper also proposes the recognition method using these emotional components and the transition probability.

• Proceedings of the Korea Information Processing Society Conference
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• 2021.05a
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• pp.100-103
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• 2021

IoT 와 인공지능을 접하려는 시도는 최근 들어서 많은 발전을 보이고 있다. 본 논문은 컴퓨팅 파워가 제한되는 작은 디바이스 IoT 의 한계를 극복하기 위하여 ROS 를 이용하여 복잡한 연산을 무선 통신으로 오프로딩하는 기법을 제안한다. 제안된 자율주행카드 시스템은 카트 이용 고객 개개인을 검출하고 추적하되 컴퓨터 비전 알고리즘과 LiDAR 센서를 이용하며, 음성인식 알고리즘을 적용하여 기계와 인간의 감성공학적 소통이 가능한 융합형 자율주행카트를 구현한다.

• Science of Emotion and Sensibility
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• v.23 no.1
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• pp.29-40
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• 2020

Visually impaired people use tactile maps to get spatial information about their surrounding environment, find their way, and improve their independent mobility. However, classical tactile maps that make use of braille to describe the location within the map have several limitations, such as the lack of information due to constraints on space and limited feedback possibilities. This study describes the development of a new multi-modal interactive tactile map interface that addresses the challenges of tactile maps to improve the usability and independence of visually impaired people when using tactile maps. This interface adds touch gesture recognition to the surface of tactile maps and enables the users to verbally interact with a voice agent to receive feedback and information about navigation routes and points of interest. A low-cost prototype was developed to conduct usability tests that evaluated the interface through a survey and interview given to blind participants after using the prototype. The test results show that this interactive tactile map prototype provides improved usability for people over traditional tactile maps that use braille only. Participants reported that it was easier to find the starting point and points of interest they wished to navigate to with the prototype. Also, it improved self-reported independence and confidence compared with traditional tactile maps. Future work includes further development of the mobility solution based on the feedback received and an extensive quantitative study.

• Science of Emotion and Sensibility
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• v.21 no.1
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• pp.59-70
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• 2018

With the breakthrough of speech recognition technology, conversational agents have become pervasive through smartphones and smart speakers. The recognition accuracy of speech recognition technology has developed to the level of human beings, but it still shows limitations on understanding the underlying meaning or intention of words, or understanding long conversation. Accordingly, the users experience various errors when interacting with the conversational agents, which may negatively affect the user experience. In addition, in the case of smart speakers with a voice as the main interface, the lack of feedback on system and transparency was reported as the main issue when the users using. Therefore, there is a strong need for research on how users can better understand the capability of the conversational agents and mitigate negative emotions in error situations. In this study, we applied social strategies, "forewarning" and "apology", to conversational agent and investigated how these strategies affect users' perceptions of the agent in breakdown situations. For the study, we created a series of demo videos of a user interacting with a conversational agent. After watching the demo videos, the participants were asked to evaluate how they liked and trusted the agent through an online survey. A total of 104 respondents were analyzed and found to be contrary to our expectation based on the literature study. The result showed that forewarning gave a negative impression to the user, especially the reliability of the agent. Also, apology in a breakdown situation did not affect the users' perceptions. In the following in-depth interviews, participants explained that they perceived the smart speaker as a machine rather than a human-like object, and for this reason, the social strategies did not work. These results show that the social strategies should be applied according to the perceptions that user has toward agents.

• Journal of Korea Society of Industrial Information Systems
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• v.28 no.4
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• pp.11-19
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• 2023

The paper proposes a smart mirror system that recommends fragrances based on user emotion analysis. This paper combines natural language processing techniques such as embedding techniques (CounterVectorizer and TF-IDF) and machine learning classification models (DecisionTree, SVM, RandomForest, SGD Classifier) to build a model and compares the results. After the comparison, the paper constructs a personal emotion-based fragrance recommendation mirror model based on the SVM and word embedding pipeline-based emotion classifier model with the highest performance. The proposed system implements a personalized fragrance recommendation mirror based on emotion analysis, providing web services using the Flask web framework. This paper uses the Google Speech Cloud API to recognize users' voices and use speech-to-text (STT) to convert voice-transcribed text data. The proposed system provides users with information about weather, humidity, location, quotes, time, and schedule management.

• Science of Emotion and Sensibility
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• v.13 no.1
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• pp.103-110
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• 2010

TPR(Total Physical Response) is a new representative learning method for children's education. Today's approach to TPR has focused on signals from a user which becomes input data in a human-computer interaction, but the accuracy of sensing from body signals(e. g. motion and voice) isn't so perfect that it seems difficult to apply on an education system. To overcome these limits, we suggest a mediating interface device which can detect the user's motion using correct numerical values such as acceleration and angular speed. In addition, we suggest new design requirements for the mediating device through analyzing children's behavior as human factors by ethnography research and protocol analysis. As a result, we found that; children are unskilled in physical control when they use objects; tend to lean on an object unconsciously with touch. Also their behaviors are restricted, when they use objects. Therefore a mediating device should satisfy new design requirements which are make up for unskilled handling, support familiar and natural physical activity.