• Journal of the Korea Society of Computer and Information
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• v.25 no.1
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• pp.159-165
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• 2020

In spite of various studies on the service quality of customer center, the previous studies are mainly focused on the studies on the relationship between customer satisfaction and loyalty, rather than on the evaluation model of service quality. In this study, we reviewed the service quality of customer center factors discussed in previous studies and developed a hierarchical model for measuring customer service quality based on Brady and Cronin's (2001) model. The first level consists of interaction (process) quality, physical environment (system) quality, and outcome quality, and the second level consists of kindness, positiveness, professionalism, systematic, convenience, accessibility, accuracy, promptness, and reliability. In addition, based on the developed hierarchical model, the priority of each factor that customer center users consider important is analyzed by AHP methodology. As a result, the interaction quality was important in the first level, and professionalism, kindness, and accuracy were important in the second level. Such a study can be a guideline for establishing a standard for evaluating the service quality of customer center or for managing more importantly in practice.

• The Journal of the Korea Contents Association
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• v.20 no.6
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• pp.695-704
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• 2020

Recently, There has been an increasing of utilization IT, and studies have been conducted on predicting learning results. In this study, Learning activity data were collected that could affect learning outcomes by using learning analysis. The survey was conducted at a university in South Chung-Cheong Province from October to December 2018, with 1,062 students taking part in the survey. First, A Hierarchical regression analysis was conducted by organizing a model of individual, academic, and behavioral factors for learning results to ensure the validity of predictors in machine learning. The model of hierarchical regression was significant, and the explanatory power (R²) was shown to increase step by step, so the variables injected were appropriate. In addition, The linear regression analysis method of machine learning was used to determine how predictable learning outcomes are, and its error rate was collected at about 8.4%.

• Journal of the Korean Data and Information Science Society
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• v.26 no.4
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• pp.957-970
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• 2015

The purpose of this study was to analyze records of Korean pro-basketball using general linear model (two-way ANOVA and hierarchical multiple regression analysis). Korea Basketball League (KBL) informed the records (2014-2015 season) of this study. The eight variables (TA, 2PA, 3PA, 2P, 3P, Ast, TFB, CH) were selected in content validity. SPSS program was used to analyze general linear model. All alpha level was set at 0.05. Major results were as follow. 3PA had significant interaction effect between victory & defeat variable and home & away variable. Victory teams showed that 3PA was higher in home games than away games, and defeat teams was the other. 2PA, AS, TFB, and CH were selected significant variables affecting victory and defeat. In result of hierarchical regression, Ast had significant moderation effect between 3PA and TS. TFB also had significant moderation effect between AS between 2P. The other construct (Ast between 2PA and TS; TFB between AS between 3P) had no significant moderation effect. In the effect of 2PA, 3PA and Ast to TS, CH also had no significant moderation effect.

• Journal of Korean Society of Transportation
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• v.24 no.1 s.87
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• pp.7-18
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• 2006

Nowadays, the movement of commercial vehicles has caused severe congestion, environmental problems and damaged pavements in urban area. To solve the Problems, this research has proposed a methodology to build-up a freight network that is enable to manage the movement and demand of commercial vehicles. The network based on urban arterial network has developed according to freight traffic volume that is under the influence of road types among The in study area. Freight network has been developed by assignment method of 4-step transportation forecasting. Once, acceptable limits of freight traffic volume are decided, freight network can be developed using the capacity To confirm the application of the methodology, freight network of Seoul city has developed by the methodology.

• The Journal of the Korea Contents Association
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• v.17 no.8
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• pp.520-534
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• 2017

A sex offense report highlights the victim as well as the offender involved in the sex crime. This study explored the hierarchy between the offender and the victim, based on the frequency analysis and network analysis. In case that the perpetrator is a celebrity, the media focuses more on the celebrity's actions. The volume of reports for cases where the offender has a position superior to the victim's (offender superior relationship) is larger than for those where the two have a horizontal relationship. The press highlights the celebrity in offender superior relationships and the victim in horizontal relationships. The celebrity is held responsible for the cause of the crime in the offender superior relationship. However, the victim him/herself is held responsible for the perpetrated offense in horizontal relationships. According to the results of the analyses in this study, the press fails to protect human rights and privacy in offender superior relationships.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.17 no.2
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• pp.32-38
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• 2018

Studies on classification of national roads have been continued, but there is little research on the classification of urban arterial roads. Due to the increase of traffic volume, urban arterial roads do not perform well as main roads. In this paper, the function of urban arterial road was established by using cluster analysis using traffic characteristics. Traffic characteristics such as traffic volume, weekend coefficient and speed coefficient were used to establish the functions of 55 main arterial roads in Seoul. The results of this paper are compared with those of the method using AADT. The method using AADT classifies the characteristics according to the traffic volume of the whole lane. In this paper, however, the results are derived using the traffic volume per lane reflecting the actual traffic volume. In addition, the functional classification of the arterial roads in Seoul was compared with the results of this paper to verify that the traffic characteristics were reflected. As a result, the method presented in this paper is more effective in showing traffic characteristics than the current highway functional classification method, and the functional classification system will be helpful for road extension and planning design.

• Korean Journal of Social Welfare
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• v.62 no.4
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• pp.171-192
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• 2010

The purpose of this study is to examine factors on wage of the Disabled. This study attempts to identify organizational effects on wage of the disabled. Then, this study adopts hierarchical linear model for the study purpose. Data used for this article is the survey on the vocational rehabilitation facilities in Seoul. The results are as follows. First, wage of the disabled is different from organizations as well as individuals. So, there are necessities in the consideration of organizational effects and the application of hierarchical linear model. Second, effects on wage of the disabilities controlling individual factors such as age, educational level, period using the facilities, sex, whether or not beneficiary, type of disability are different from organization. Finally, there are interaction effects of type of disability and organizational character variables. The implications of these findings are as follows. First, more political concerns should be given on the management of vocational rehabilitation facilities. Second, it is needed to concern about vocational rehabilitation of the mentally disabled.

• Journal of The Korean Association For Science Education
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• v.35 no.5
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• pp.857-870
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• 2015

Concerning elementary school science subject electric circuit units, which are regarded as difficult by teachers and students, this study aims to use the knowledge state analysis method along with interviews to analyze the knowledge state and hierarchy of inquiry abilities. Before and after applying the electric circuit inquiry abilities module, the question items aimed at assessing the basic inquiry abilities and integrative inquiry abilities for electric circuits were presented to students, and their knowledge state was analyzed along with interviews. Through analysis of the knowledge structure and hierarchy of inquiry abilities about electric circuits, the way of thinking of teachers who taught inquiry abilities, and the way of thinking of students were found to be visually different from each other, and this is an important factor that should not be neglected in the process of teaching and learning about inquiry abilities and should be considered. In addition, the presentation of the knowledge state of and hierarchical relations between inquiry abilities factors can offer implications for guidance on students' learning about inquiry abilities.

• Korean Journal of Social Welfare
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• v.66 no.4
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• pp.77-100
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• 2014

To validate the effects of students' individual factor, school organizational factor, and teacher factor on violent behavior toward peers in school, this study applied Hierarchical Linear Modeling and analyzed it using the HLM 7 program. To this end, it used survey data of students from 50 middle schools in Seoul and Gyeonggi province. A total of 1,777 cases from 50 middle schools were used for individual student-level analysis (Level 1), and used for school-level analysis (Level-2). According to the results of the analysis, student-level variables such as attitude toward violence, experience of child abuse at home, and delinquent peers had significant effects on school violence. The effects of violent discipline by teacher, which are used as a school-level variable, was statistically significant. Based on the result of the study, action plans and policies to resolve school violence were discussed.

• Spatial Information Research
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• v.15 no.3
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• pp.279-290
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• 2007

The purpose of this study is to find the policy implications for carrying out the 3D GIS in local governments. For this, we made up questions to the local officials related to GIS in local governments and analyzed the questions by the hierarchy of local government. As the result of this, we found that the recognition about 3D GIS concept and the necessity of 3D GIS development was shown at the high rate without the hierarchy, but 3D GIS construction and propulsion was differently shown by the hierarchy. In conclusion, we found it was necessary to develop the 3D GIS with the different approach by the hierarchy of the local government. Especially, the 3D GIS applications has to be focussed on the improvements of the existing GIS in local government. In carrying out the 3D GIS, the support programs considered the local government's peculiarity should have to accompany.