• Proceedings of the Korea Database Society Conference
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• 2001.11a
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• pp.60-75
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• 2001

금융산업에서 인터넷을 본격적인 영업 채널로 활용하는 비중이 높아지고 사이버금융의 확산에 따라 고객과의 거리를 좁히면서 금융기관의 수익성을 높이는 방안으로 eCRM 등 고객 맞춤화 전략이 최근 국내외에서 주목을 받고 있다. 본 논문에서는 금융정보기술의 발전 단계에 있어서 eCRM 의 위치를 살펴보며, 국민은행 인터넷뱅킹의 개발 배경과 그 유형을 논의하며, 고객의 니즈를 찾아내고 이에 맞추어 가치를 창출하는 방법으로서 개인화의 종류들을 살펴본다. 또한 원투원 마케팅의 실현 기법들과 실제로 국민은행의 eCRM 과정에서 이들이 어떻게 구현되었는지를 논의한다.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2004.10a
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• pp.657-660
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• 2004

규칙기반의 상품추천시스템은 많은 인터넷 쇼핑몰에서 활용되고 있지만 규칙을 추출할 수 있는 마케팅 전문가 확보와 방대한 양의 고객 데이터 처리의 어려움으로 유용한 규칙을 찾는 것이 매우 어렵다. 본 연구에서는 이러한 규칙기반 상품추천시스템의 단점을 보완할 수 있는 방법으로 전역 최적화 기법의 하나인 유전자 알고리즘을 활용하여 고객정보를 토대로 추천 규칙을 도출할 수 있는 방안을 제시한다. 또한 본 연구에서 제안한 유전자 알고리즘에 기반한 추천 규칙들이 장착된 웹 기반의 개인화된 상품추천시스템의 프로토타입을 개발하고 이에 대한 실제 사용자들의 이용 만족도를 확인함으로써 본 연구에서 제안한 방법론의 유용성을 확인하고자 한다.

• 어항어장
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• s.77
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• pp.65-68
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• 2006

이번호 릴레이 인터뷰 주인공으로 경기대학교 관광학부 엄서호 교수를 만나본다. 엄서호 교수는 농촌관광 마케팅 전문가로 관광모지론, 아마추어 관광 활성화론 등을 주창해 왔다. 지난 2004년에는 한국어촌어항협회가 운영기관으로 선정된 해양관광 포털 '바다여행'의 정보화전략을 수립하였고 2005년에는 어촌체험마을 컨설팅 사업 등에 참여해 우리나라 바다관광의 방향이 어업인이 중심이 되는 아마추어 관광 활성화에 초점이 모아지도록 유도하였다는 평가를 받고 있다. 현재 미국에서 연구활동을 하고 있는 엄교수와 웹메일 인터뷰를 실시해 본다.

• Digital Contents
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• no.12 s.79
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• pp.40-41
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• 1999

이제 막 인터넷을 통해 전자상거래를 시작하거나 전자상거래를 한지 얼마 안되는 단계에 있는 기업들은 자사의 제품을 홍보하고 물건을 판매하기 위해 빠르고 안정된 서비스를 제공하는 것이 주된 관심사일 것이다. 그러나 전자상거래가 어느 정도 수준에 사이트를 보유한 기업은 수익성 있는 고객들을 보다 많이 유치하고 자사의 제품을 보다 그들의 성향과 취향에 맞도록 제공하는 것이 문제이다. SAS의 e-intelligence를 이용하여 타겟 마케팅을 하고 있는 중고차 서비스인 AutoTrader.com를 통해 최근 전자 상거래의 추세를 살펴본다.

• Proceedings of the Korea Inteligent Information System Society Conference
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• 2002.11a
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• pp.215-219
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• 2002

인터넷의 급속한 성장으로 e비즈니스의 인터넷 사용이 증대되었다. 인터넷 환경에서는 새로운 인터넷 사용자라는 소비자를 대상으로 인터넷 소비자 행동에 관한 연구가 중요한 분야로 자리잡게 되었다. 인터넷상에서의 소비자 행동을 설명하기 위해 온라인 인지절차 (Cognitive process)에 관한 연구로, 웹 사이트에 대한 소비자의 태도에 미치는 영향을 밝히는 연구들이 수행되었다. 웹 사이트에 대한 소비자의 태도에 따른 개인화된 마케팅을 위해서는 웹사이트를 소비자의 특성을 고려해서 개인화된 웹사이트를 운영해야 한다. 개인의 정보 시스템 사용에 대한 설명을 위하여 많은 모형들이 개발되어 왔다. 기술 수용 모형(Technology Acceptance Model: TAM)은 개인의 정보 시스템 수용에 영향을 미치는 요소를 설명하기 위하여 가장 폭 넓게 사용되고 있는 모형이다. TRA 모형에 따르면, 개인의 사회적 행위는 그 행위의 결과에 대한 신념에 의해 영향을 받는다고 할 수 있다. 본 연구에서는 고객의 신념을 신뢰 (Trust), 유용성 (Usefulness), 사용의 편의성 (Ease of Use), 위험 (Risk), 보안통제 (Security control)로 분류하고, 고객의 실제 사용 (Usage)을 인터넷 뱅킹 환경에서 측정하여 고객세분화에 적용하였다. 세분화된 고객집단을 분류하기 위해서 인공신경망, 판별 분석 기법을 적용하여 웹 사이트에서 사용할 수 있는 개인화 모형을 개발하였다.

• Journal of the Korean Society for Library and Information Science
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• v.44 no.3
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• pp.241-266
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• 2010

The purpose of this study is to examine the current state of webzine publications in Korean university libraries. We assess the menu, composition and contents of various types of webzines at thirty six different Korean university libraries. Highlights of our survey include the following: 1) Most university libraries operate several different webzine sites. 2) Categories included in library webzines mainly include 'Notices', 'Academic Database Information', 'Current Books', 'Recommended Reading', 'Utilization of Information', 'Book Review', 'Tips for Using the Library', 'Special Issues', 'Service Information', 'Quiz', 'Column', 'Special Events'. 3) Of these, the most popular categories were: 'Notices', 'Service Information', 'Tips for Using the Library', 'Special Issues', and 'Recommended Reading'.

• Asia Marketing Journal
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• v.13 no.4
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• pp.105-137
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• 2012

After relationship marketing emerged as a new approach in the marketing field in the 1980s, it has been widely studied in the United States, Europe and Asia. Rapid environmental changes and global competition has made it inevitable for companies to consider their relationships with the environment more closely. Under these circumstances, relationship marketing has held a position as a pivotal paradigm in the field of strategy as well as in marketing. In addition, relationship marketing has overcome the limitations of a traditional marketing research while providing richer implications in company's marketing activities. The paradigm shift to relationship marketing has brought fundamental changes in a marketing point of view. First, in philosophical aspects, unlike past research which focused solely on customer satisfaction, organizational relationship parameters which focuses on trust and commitment has become key elements of successful relationship marketing while shifts in thoughts naturally take place from adaptive marketing to strategic marketing. Second, in structural aspects, the relational mechanism of governance such as network structure with a variety of relational partners has emerged as a new marketing organization from the previous simple structure focusing on the micro-economic, marketbased trading between seller and customer. Third, in behavioral aspects, it proposed the strategic course of the action of gaining an advantage over the competition on the individual firm level by focusing on building long-term relationships and considering partnership with the components in the entire marketing system, rather than with one-time transaction-centric action between a seller and a customer. Fourth, in the aspects of marketing performance, marketing performance was sought through the long-term and cooperative relationship with various stakeholders, including customers in the marketing system, focusing on the overall competitive advantage based on relationship rather than individual performance of individual companies' marketing activities, such as market share and customer satisfaction. However, studies of relationship marketing were mostly centered in interorganizational relationships focusing on the relational structure and properties of commercial sector in the marketing system. Paradoxically, the circumstance of the consumer's side that must be considered is evolving again in relationship marketing. In structural aspects, a community, as the new relationship governance structure in the digital environment, and in behavioral aspects, the changing role of consumer participation demanding big changes in the digital environment engaged in the marketing system. The possibility of building a relationship marketing community for common value creation is presented in terms of organization of consumers with the focus on changing marketing environment and marketing system according to the new realities of the 21st century- the popularity of digital environments and the diffusion of customer participation. Therefore, future research of relationship marketing must seek for a truly integrated model including all of the existing structure and properties of the research oriented relationship from both the commercial and consumer sector.

• Proceedings of the Korea Contents Association Conference
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• 2007.11a
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• pp.631-636
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• 2007

Promotion websites of companies have several advantages: They can publicize the brand image in various ways by using the character of web environment; they enable consumers to learn the information of products in the round with interests; they can stretch out their marketing targets to the whole world. In order to make an effective delivery of their information in such promotion websites, interaction with their consumers is an important factor, for which understanding Interactive Storytelling is essential. The purpose of this thesis is to study Interactive Storytelling which enables us to have effective interaction with consumers in making promotion websites of companies. For this, this thesis analyzes examples of Interact Storytelling focused on it have story promotion websites on the basis of the five steps for internet marketing promotions: attraction of visitors, attraction of interests and participations, acquisition of the information of customers, grasp of the needs of customers, and an offer of values classified by customers.

• Journal of Digital Convergence
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• v.14 no.11
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• pp.549-555
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• 2016

This paper tries to find the implications applied to art institutions of Korea by analyzing what the content and consequences of services of the Cleveland Museum of Art provided after the Internet of Things adoption in the theoretical perspectives strengthening service marketing through the Internet of Things increases visits and participation in the museum. For analysis, journal articles, statistics, and government press releases, news articles, web pages, web page articles are collected. The results are first, the application of digital and social media is positive in visit to the museum and monetization. Second, the introduction of the Internet of Things will enhance the museum's 'Education', 'Accessibility', 'Communications' services, as well as significantly increase on and offline participation by activating experience. Third, technical support from related companies with the support of local government funds is essential to build the system. Consequently, in order to enable the participation of the spectators in the galleries it is proposed aggressive adoption of such digital technology in domestic barren market of Internet of Things.

• Journal of Intelligence and Information Systems
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• v.15 no.4
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• pp.79-98
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• 2009

Web traffic is becoming an important indicator to make inferences about internet companies' future prospects so that traditional firm valuation methods need to be modified to integrate the ideas of web traffic information as a major asset of internet companies. It is because web traffic is a measure of attracting visitors to firm's web site and is the basis for internet companies' marketing expenditure and customer acquisition and retention. Also the web traffic represents the internet companies' technological advances and marketability. The major purpose of this study is to show the relevance of web traffic for valuation of internet companies. For this, we test hypothesis with the firm's web traffic and financial data using the analysis model of Hand(2000a) derived from the log-linear model introduced by Ye and Finn(1999). Test results show that the web traffic, more specifically the number of unique visitors, visits, and page views are all positively related to the firm's value. This implies that the web traffic information should be considered as one of the important non-financial indicator for the internet firm valuation.