• Journal of the Korean Society for information Management
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• v.30 no.4
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• pp.175-193
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• 2013

This study aims to investigate the current state of digital reference services using electronic bulletin boards in Korean academic libraries and to suggest improvements. Through the examination of 205 academic library websites, 56 libraries were identified to use electronic bulletin for digital references. The digital reference service questions and responses from four libraries were further analyzed: the types of reference question, the structure and accuracy of answers, and digital reference completion time. The implications of this study for future research and practice lie in its provision of a systematic way to design practical guidelines for virtual reference services.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.2
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• pp.17-30
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• 2009

This study is to improve the quality of online reference service which is serviced in the world. For this it suggests the strategic methods for collecting and connecting of internet information resources. It makes information service circumstance for professional librarians to retrieve and service. To achieve the purpose, this study have drawn implications by analysing the theoretical discussions and the cases of online reference resources system. This study suggests some strategies as follows; 1) Collaborative constructing and using of online reference resources, 2) Developing classification scheme and subdividing the subjects of it, 3) Developing the standard format of the data as like metadata, 4) Developing the guidelines to select the proper resources from many internet information resources, 5) Subdividing the 'knowledge DB' by subjects, 6) Connecting as much as possible the DBs as like the National DB and open access resources.

• Journal of the Korean Society for information Management
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• v.2 no.1
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• pp.70-95
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• 1985

The purpose of the present study is to verify the two hypotheses: (1) Online services are fundamentally automated versions of the reference services. Accordingly there will be a major impact on reference services when Online service is introduced into the traditional library environment. The chief impact will be that the use of data bases retrieval service supplements and improves the traditional reference service when Online service is coordinated with the traditional reference service. and is fully incorporated into the existing user service areas. (2) The availability of data bases retrieval service will make it possible for the first time for the reference services to offer substantial search services of any kind resources limited to the printed sources. In light of such circumstances, libraries would provide better service to their users and greatly increase the productivity of reference librarians. There will be also the recognition that a result of an improved professional image for reference librarians and the library heightens user interest. This change may be translated into increased usage of library services generally. To achieve the purpose, 4 Research Libraries adopted Online retrieval from DIALOG's data bases-searching and reference services available in-house were chosen.

• Journal of Information Management
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• v.42 no.2
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• pp.23-41
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• 2011

Digital reference services have been a key role in academic libraries in the context of various digital environments. The guidelines for the digital reference service are one of important aspects to improve the quality of services and system design and implement better services. In this study, by case studies and a questionnaire survey for academic librarians, the guideline for the digital reference service is suggested with three phases; plan, operation and evaluation. The guideline for the digital reference services suggested in this study is expected to support digital reference services in academic library environment.

• Journal of Information Management
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• v.38 no.1
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• pp.21-36
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• 2007

This study aimed to investigate present status of online reference shelf and analyze access point in the home page and types of online reference sources in the university library. Data were collected by accessing home pages of 41 university libraries in the region of Seoul and Kyonggi-Do. 30 libraries had prepared reference shelf out of 41 libraries, and "User Service", "Electronic Reference Sources", or "Reference & Information Sources" were mostly used as home page menu. Types of references sources varied among libraries, and "Directories", "Dictionaries", "Statistics" or "Encyclopedias" were mostly loaded types in the reference shelf. For the enhancement of reference services through reference shelf, establishing and applying standards for evaluation, ease of access, access by subject, and continuous updates and additions of reference sources were suggested.

• Digital Contents
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• no.2 s.57
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• pp.42-49
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• 1998

본 내용은 전자 정보를 이용하는데 있어서 어려운 점에 대한 논의로 온라인, CD-롬 그리고 웹소스 내에 정보의 주된 차이점을 나타내고 있다. 정보 매체에 관하여 특별히 참고하기 위해 1992년부터 1996년까지의 Arhus 공공 도서관 비즈니스 정보서비스 자료 이용률을 분석했다. 1994년 이후 열람횟수가 감소되었는데, 이는 (1) 온라인 데이터베이스 사용자수의 증가, (2) CD-롬 형태로 제공되는 비즈니스 정보의 증가 (3)인터넷의 확산으로 설명할 수 있다. 전자 정보 서비스 시장에 관한 DGXIII 보고서로부터의 최신 정보가 포함되어 있다. 미래의 전자 정보 이용자들에게 일반적으로 요구되는 것은 더 전문적인 태도와 진보된 검색방법이다. '웹 정보 교육'의 개념이 정의되었고 두 가지 관련된 것으로 (1) 인터넷과 인터넷의 자원에 관한 지식과 (2) 인터넷 이용자의 주된 이용방법에 대한 혁신이 토론되었다.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.1
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• pp.133-159
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• 2016

The purpose of this study is to analyze related studies and domestic/international online reference cases, extract obstructive factors present in online reference services, and reveal whether or not there are differences in perception between the university librarian and the users. The results with respect to the failure of the resources revealed that while the user considers the quantitative / qualitative shortage of content as the greatest obstacle in the online reference service, librarians see the lack of human resources (Specialist Librarian / trained staff) in this light. Users think this is the least of the problems. In addition, other obstacles that are the most highly evaluated by librarians are, in order, the limitation of service because of copyright issues, the difficulty of information retrieval and complexity of methods of use, and a general lack of information in the reference services menu and missing information in the main menu. For the users the other most important obstacles were similar with the limitation of service because of copyright issues being highest, followed by the difficulty of access because of the confusion over service names, and the general lack of information in the reference services menu and missing information in the main menu.

• Proceedings of the Korean Society for Information Management Conference
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• 2013.08a
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• pp.197-201
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• 2013

서울시 120 다산콜센터는 서울시민의 민원문의 및 처리를 위해 도입된 전화 민원서비스이다. 공공 부분 정보제공 서비스 사업으로는 드물게 매우 활발하게 이용되고 그 역량을 인정받아 다수의 기관으로부터 벤치마킹(benchmarking)의 사례가 되어 왔다. 도서관계에서는 그동안 도서관 이용자의 정보 요구를 해결하기 위한 온라인 오프라인 참고정보서비스(Ask-a-librarian)를 시도하였으나 그 이용실적은 저조하였다. 이에 본 연구는 다산콜센터를 정보제공 서비스 측면에서 하나의 모범사례(Best Practice)로 판단하여 도서관계로 적용해 볼 수 있는 부분을 도출하여 제안해 보고자 한다.

• Journal of Korean Library and Information Science Society
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• v.40 no.1
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• pp.133-155
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• 2009

To deal with a new environment of information technologies in the 21 Century, many libraries around the world have made great efforts to develop online knowledge-information services. In Korea, the National Library initiated an online knowledge-information services, in 2008. Through case studies and practical tests of online knowledge-information services, this article discusses plans for developing . The article explores definitions and types of online knowledge-information services, and analyzes online knowledge-information services in Denmark, Sweden, Finland, and Korea. Futhermore, practical reviews on the four services are conducted through 'question-answer' tests. As a result, the article discusses present and future tasks for improving .

• Proceedings of the Korean Society for Information Management Conference
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• 2001.08a
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• pp.207-212
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• 2001

대학도서관 웹사이트는 도서관의 이용을 원활하게 하고 정보자료에의 접근을 용이하게 하기 위해서 구성된다. 따라서, 웹사이트를 통해 도서관 서비스에 대한 안내, 이용자의 편의를 위한 온라인 참고봉사 서비스, 과거 수동적인 자세가 아닌 능동적인 정보제공서비스 뿐만 아니라 다양한 이용자의 사용행태를 파악하여 이를 통해서 서비스의 질을 높이고, 이용자의 요구사항을 파악하여 도서관 서비스를 개선해나가는 것이 중요한 화두가 되고 있다. 본 연구에서는 충남대학교 도서관 웹사이트를 대상으로 설문조사(Questionnaire)와 발견적 평가(Heuristic Evaluation)를 통해서 대학도서관 웹사이트의 사용성에 있어서의 문제점을 발견하고 개선점을 제시한다.