• The Journal of the Korea institute of electronic communication sciences
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• v.9 no.8
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• pp.945-953
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• 2014

This study attempts to explore the connectivity among brand personality, shopping value, customer satisfaction and recommendation intention by deriving brand personality image factors of online shopping malls. The analysis results are as follows. First, the brand personality of shopping malls were derived as 'vital', 'familiar', 'credible', 'competent', and 'sophisticated.' Second, shopping value was derived as hedonistic and practical shopping values. Third, it was shown that brand personality of shopping malls has significant impacts on shopping value. In addition, customers' shopping value, customer satisfaction and recommendation intention have significant impacts on each other. It is expected that this study can provide basic information for constructing differentiated marketing strategies in the domestic online shopping malls whose competition is heating up.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2015.05a
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• pp.160-163
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• 2015

현대인들은 필요한 물건들을 직접 구매하러 갈 시간이 부족하기 때문에 온라인 쇼핑몰의 이용 빈도가 늘어가고 있으며 이에 따라 온라인 쇼핑몰이 성행하고 있다. 하지만 온라인 쇼핑몰에서 물건을 구매하는 것은 물건을 눈으로 확인할 수 없다는 문제점이 있기 때문에 상품평은 구매를 결정하는데 많은 영향을 준다. 현재 온라인 쇼핑몰에서 고객이 상품평을 통해 상품에 대한 정보를 파악하기 어렵기 때문에 이를 해결하기 위한 연구들이 진행되고 있다. 이러한 연구들로 상품평의 의견을 분석하기 위한 연구로 오피니언 마이닝이 사용되고 있는 추세이다. 그러나 지금까지의 연구는 문법적인 오류, 신조어와 같이 국어사전에 등재되어 있지 않은 단어들을 감성분석기가 올바르게 판단하지 못하기 때문에 분석의 신뢰도가 떨어진다는 문제점이 있다. 그래서 형태소 분석을 실시하기 전에 신조어 사전을 추가하여 Noisy-channel model을 적용하여 더욱 정확한 감성분석이 가능하도록 하였다. 이러한 과정을 통해 가공된 정보를 바탕으로 상품평을 보다 정확하게 분석할 수 있는 시스템을 제안하고자 한다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.4
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• pp.374-383
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• 2020

This study verified the difference in the influence on the value principles held by the consumers while examining the influence of the characteristics of the online shopping mall on the purchase intent by using a TAM2 model. First, the characteristics of online shopping malls were proven to have a positive effect on the perceived ease of use and perceived utility. Second, a look at the effect of the online shopping mall characteristics on the emotional response shows that only the system quality and product quality variables had a positive effect on the emotional response. Third, the perceived ease of use, perceived utility and emotional response of online shopping mall users had a positive effect on their perceived value. Fourth, multi-group analysis was conducted to examine the difference between utilitarian goods and hedonic goods by categorizing what was purchased at online shopping malls. The results showed differences between the groups. This study is attempted to investigate various influencing factors on consumers' intention to revisit online shopping malls. In addition, the author also attempted to understand the behavior of online shopping mall visitors by dealing with more than the technical attributes and emotional aspects of shopping malls.

• Journal of Digital Convergence
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• v.12 no.11
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• pp.49-55
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• 2014

Many changes in growth in the lifestyle of consumers for online shopping mall has surfaced. consumers will appear brand product will tend to buy products at more affordable prices and a department store's brand product sale increase in online shopping mall. This study verified the effects of Utilitarian shopping value and Hedonic shopping value, the shopping value, on the shopping-mall satisfactions, and the moderating effects of Price sensitivity. The result states that the shopping value affect the shopping-mall satisfaction, In terms of Price sensitivity, the group with higher Price sensitivity of utilization showed more significant result on the Utilitarian shopping value affects on the shopping-mall satisfaction, the group with higher Price sensitivity of utilization showed more significant result on the Utilitarian shopping value and Hedonic shopping value.

• 한국경영정보학회:학술대회논문집
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• 2007.06a
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• pp.365-371
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• 2007

인터넷 쇼핑 시장의 확산과 함께 소비자들은 이전보다 더욱 다양한 형태의 인터넷 쇼핑몰을 접할 수 있게 되었다. 따라서, 소비자들은 다양한 쇼핑몰의 선택의 기로에 서게 된 반면, 인터넷 쇼핑몰 업체의 입장에서는 고객의 유지가 매우 중요하다. 특히, 오프라인 기반을 갖춘 Brick & Clicks 인터넷 쇼핑몰의 경우에는 오프라인 고객을 온라인상에서도 그대로 유지하길 바랄 것이다. 그러나, 실제로는 많은 고객들이 오프라인 쇼핑몰과 온라인 쇼핑몰을 동일하게 이용하는 Brick & Clicks 쇼핑몰을 선택보다는 인터넷 상의 순수한 Pure-play 쇼핑몰을 선택하기도 한다. 이에 본 연구에서는 소비자가 Brick & Clicks 인터넷 쇼핑몰이나 Pure-play 인터넷 쇼핑몰을 선택하는 행동에 대해 스키마 관점에서 살펴보고자 한다. 본 연구에서는 인터넷 쇼핑몰에 대한 스키마 형성에 신뢰, 구조적 확신, 관계혜택이 영향을 준다고 보고, 총 514여명의 인터넷 쇼핑몰 사용자를 대상으로 실증분석을 하고 결과를 도출하였다. 분석결과 Pure-play 인터넷 쇼핑몰이 고객에게 더 높은 평가를 받는 것으로 나타나 Brick & Clicks 인터넷 쇼핑몰의 특화가 필요한 것으로 판단된다.

• The Journal of the Korea Contents Association
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• v.22 no.7
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• pp.420-431
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• 2022

This study aimed to identify the correlation between COVID-19 stress, depression, and online shopping addiction in adults, and to confirm the mediating effects of depression on moderated by gender. An online survey was conducted by requesting a survey organization that has panels across the country. The collected 336 data were analyzed using Process Macro for SPSS. As a result of the study, online shopping addiction increased as COVID-19 stress increased. And the mediating effect of depression was found to be significant in the effect of COVID-19 stress on online shopping addiction. Furthermore, in the effect of COVID-19 stress on online shopping addiction, the mediating effect of depression moderated by gender was found to be significant. As the COVID-19 infectious disease prolongs, it is necessary to consider gender in interventions for behavioral addiction prevention, such as online shopping, and mental health management.

• Journal of the Korean Society of Clothing and Textiles
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• v.33 no.6
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• pp.880-892
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• 2009

An overflow of information leads consumers to be easily distracted and to neglect the information being provided to them. E-tailers have to select types of information sources and provide their consumers with the most appropriate information. This study was done to specifically contribute to the research in proposing strategies of providing information of the Internet merchant to the e-shoppers through the analysis of relationships among the online purchase motives of consumers, the use of information sources, and decision making styles. This research categorizes the use of information sources into information sources concerning online stores and information sources concerning products. The uses of information sources relative to online stores are classified into the neutral, human, and marketer-oriented sources. The uses of information sources concerning the products are classified into the online and offline source. This study provides important suggestions for e-tailers to provide information about stores as well as products to the consumers with adaptable strategies.

• Proceedings of the Korea Society of Information Technology Applications Conference
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• 2003.06a
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• pp.7-11
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• 2003

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.1
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• pp.349-356
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• 2016

This study analyzed the influence of online consumers' shopping values on customer satisfaction and loyalty. The shopping values in this paper include the utilitarian-, hedonic-, and social engagement-shopping values. The hypothesized research model was proposed based on five main constructs: three shopping values, customer satisfaction, and customer loyalty. This study tested the hypothesized model using the data from 182 consumers who purchased accommodation products over the last six months. The findings showed that consumers' shopping values have a significant impact on customer satisfaction. In addition, the customer satisfaction has a significant influence on customer loyalty. Online accommodation booking sites need to make efforts to recognize the consumers' different shopping values and social influences to use a website as a tool for managing customer relationships.

• Proceedings of the Korean Society of Computer Information Conference
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• 2021.01a
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• pp.333-334
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• 2021

코로나 19로 인해 인류의 생존을 위협받고 주변의 많은 환경이 변화되고 있다. 사람과 사람이 만나는 당연한 일상이 이제는 위협으로 다가오고 있다. 비대면 생활이 일상화되어가고 있는 현재. 온라인 및 모바일을 통한 소통은 이미 우리의 삶 속에 자리 잡고 있다. 우리나라의 인터넷 환경은 매우 잘 발달되어 있어 우리의 생활 곳곳에서 활용할 수 있다. 이러한 인터넷 발달은 사람의 삶의 질을 높여주는 요소들에 도움을 주는데 그것이 바로 비대면 쇼핑이다. 비대면 쇼핑은 상품을 직접 보지 않고 온라인, 모바일, TV 등의 매개체를 통해 구매하는 형식이라 할 수 있다. 최근 코로나 19의 확산으로 인해 이러한 비대면 쇼핑을 통한 구매 활동은 점점 늘어났다. 비대면 쇼핑이 주된 쇼핑형태로 자리잡고 있는 현재. 비대면 쇼핑의 구매 결정에 대한 요인 분석은 소비자 측면에서 의미있는 분석이 될 것이다. AHP 분석기법을 이용하여 소비자 입장에서 비대면 쇼핑의 구매 결정요인으로 작용 하는 항목들에 대한 중요도를 분석하고자 한다.