• Title/Summary/Keyword: 오프라인 신뢰

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The Influence of Perceived Value, Perceived Risk, Innovativeness on Trust in Mobile Shopping (모바일 쇼핑에서 지각된 가치, 지각된 위험, 혁신성이 신뢰에 미치는 영향)

  • Pyun, Hae-soo
    • Journal of Venture Innovation
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    • v.5 no.2
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    • pp.1-14
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    • 2022
  • Mobile shopping goes beyond the level of a tool that simply supports consumers' shopping in-store and creates a new level of experience for consumers through offline connection. It is important to acquire new customers in order to gain a competitive advantage through mobile shopping, but it is more important to maintain a continuous transaction relationship with the secured customers. Existing mobile shopping-related studies can be largely classified into three categories such as a study on the characteristics of mobile consumers, a study on the characteristics of a mobile shopping mall, and a study on the characteristics of mobile shopping itself. Therefore, this study aimed to analyze the impact of perceived value, perceived risk, and innovativeness on trust in mobile shopping. In order to investigate the impact of perceived value, perceived risk, consumer innovativeness on the trust in mobile shopping, consumers who have experience in purchasing products through mobile were investigated. The data collected in this study were verified the reliability and validity of the measurement items based on the measurement validation process. In this study, regression analysis was performed by selecting perceived value, perceived risk, innovativeness as independent variables, and trust as dependent variables. As a result of the analysis, perceived value, innovativeness had a positive impact on trust and perceived risk had a negative impact on trust. As a result of analysis, three hypotheses were supported. Finally, implications of the research are presented, and limitations and directions for future research are described.

Investigating the Determinants of Trust in the Internet Shopping Mall Environments: Focusing on the Moderation Effects of Perceived Risk and Perceived Price (인터넷 쇼핑몰에서의 신뢰 형성 요인에 관한 연구: 인지된 위험 및 가격의 조절효과를 중심으로)

  • Lee, Kyu-Ha;Kwahk, Kee-Young
    • Information Systems Review
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    • v.17 no.2
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    • pp.1-27
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    • 2015
  • Internet shopping has continued to grow rapidly in the past decade. The main cause of this growth was the cheap price and convenience. However, internet shopping is uncertain compared to off-line shopping malls. Consumers don't have a chance to directly see and touch the products they will purchase. Many previous studies have suggested a trust to resolve this uncertainty. For purposes of the study, we examined how trust affects word-of-mouth effect and third-party assurance. Furthermore, using perceived risk and perceived price as moderating effects, we analyzed to see how each group-that is, those with high perceived risk and low perceived risk and those with high perceived price and low perceived price-shows differences in trust building. The results of empirical study found that both two variables of word-of-mouth effect and third-party assurance have significant impacts in trust building of internet shopping malls. It was proven that each group-those with high perceived risk and low perceived risk and those with high perceived price and low perceived price-showed differences in trust building. The results are expected to provide both the researchers of the trust study and hands-on worker with important implications.

The Impact of Individuals' Political Tendency on the Perception of Reliability and Social Impact of Online Newspaper Comments (개인의 정치성향이 뉴스 댓글에 대한 신뢰성과 사회적 영향력의 인식에 미치는 영향)

  • Lee, Zoon-Ky;Han, Mi-Ae
    • The Journal of Society for e-Business Studies
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    • v.17 no.1
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    • pp.173-187
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    • 2012
  • As newspapers which have been major news media are being replaced by on-line news media in recent years, many researchers are paying attention to "comments(news users' short remarks on an article)", a newly emerged way of forming public opinion. This study is examining how the similarity between political disposition of on-line news visitors and that of news media impacts upon their evaluation on quality of comments from the viewpoint of 'social identity theory.' This study may have academic significance because it inspected the pattern of media usage and the cognition of comments in relation to political disposition for the first time and showed 'comments reading' and the function of comments to form public opinion(comments journalism).

Development of Very Short-term Rainfall-Runoff Forecast system Using Radar and Rainfall Numerical Weather Prediction Data (레이더 및 강우수치예보자료를 이용한 초단기강우-유출예측시스템 개발)

  • Park, Jin-Hyeog;Kang, Boo-Sik
    • Proceedings of the Korea Water Resources Association Conference
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    • 2007.05a
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    • pp.281-285
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    • 2007
  • 본 연구에서는 보다 신뢰성 있고 정확한 정량적 강우예측자료를 생성하기 위하여 레이더강우 및 강우수치예보자료를 합성하는 기법을 제시하였고, 레이더 전처리 및 예측시스템, GIS와 연계한 물리적기반의 분포형모형인 Vflo모형 등 최신 수자원 IT기술을 활용하여 홍수기 돌발홍수에 대응한 초단기 정량적 강우-유출예측을 목적으로 향후 실시간으로 적용 가능한 분포형유출예측시스템의 기반을 구축하고자 하였다. 대상유역은 국지적인 고해상도 지형효과를 고려한 QPM이 개발되어 있는 금강권역의 용담댐유역이며, 예측 강우에 대한 호우사상은 2005년 이후 발생한 3개 강우사상을 대상으로 하였다. 한편, 기상 레이더 자료로부터 산정된 강수량의 수문학적 적용을 위하여 DEM, 토지피복도, 토양도 등의 기본 GIS자료들을 수집 및 구축하였고 물리적기반의 분포형모형(Vflo)의 입력인자로 사용하기 위한 12개의 공간분포형 수문매개변수들을 대표적인 GIS 소프트웨어인 ArcGIS 및 ArcView를 활용하여 추출하였으며, Vflo모형의 현업 적용가능성을 오프라인 상에서 검증해보았다. 모형 검증결과, GIS를 이용한 지형, 토양, 토지피복과 같은 물리적 특성을 사용한 모형의 초기 설정을 향상시킴에 의해 첨두유량, 유출량, 첨두도달시간차 등에서 만족할만한 결과를 보여주었다고 사료된다. 레이더 및 수치예보자료와 합성한 4가지의 형태(QPE, JQPE, QPM, BQPF)의 분포형 입력강우를 이용하여 적용해 본 결과 Nowcasting기법을 이용한 JQPF는 자료의 특성상 초기 1시간30분동안은 비교적 양호한 결과를 얻었으나 3시간 전후로 가면서 예측강우의 질이 저하되기 시작하였으나 QPM을 합성함으로써 생산한 BQPF는 보다 신뢰성있고 양호한 결과를 얻을 수 있었다. 이러한 결과들은 향후 정량적 분포형강우 예측을 이용한 실시간 홍수유출 예측시 댐운영자는 리드타임(홍수선행시간)을 충분히 확보함으로서 안정적이고 예측 가능한 홍수조절을 하는데 도움을 줄 수 있을 것으로 기대된다. 이와 같이 다양한 단기저수지 유입량의 예측정보 제공으로 다목적댐 저수지 운영모형의 효용성을 제고하여 향후 실제 저수지 유입량 예측에 이용함으로써 저수지 단기운영효율 개선에 기여할 수 있을 것으로 사료된다.

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The Effect of on-line and off-line Corporate Reputation, Credibility and the Similarity of Business Area on the Consumer's Attitude toward the Clothing Products with Brand (온라인.오프라인 기업(企業)의 명성(名聲), 신뢰성(信賴性), 사업영역(事業領域) 유사성(類似性)이 신규(新規) 의류(衣類)브랜드 태도(態度)에 미치는 영향(影響))

  • Kim, So-Hee;Kim, Il
    • Journal of Fashion Business
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    • v.6 no.4
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    • pp.17-31
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    • 2002
  • This study is, to the special company with corporate brand, to investigate the effect of its reputation, credibility and the similarity of business area on consumer's attitude toward its clothing products. It is another topic of the study to reveal statistical significance in comsumer's attitude when naming new product with two different brand strategy. The major findings of this study can be summarized as follows. First, there was positive relationship between corporate reputation and consumer's attitude toward new brand and also between corporate credibility and consumer's that. Second, corporate credibility is proven to be grown in proportion to company's reputation. In other words, a corporate credibility is grown with a corporate reputation. Third, the influence of similarity or fitness of business area has a positive effect on a attitude toward new brand. The case of use the new brand name, the variable had low effect on attitude toward new brand, comparing to the case of use the existing brand name but seems to be statistically significant. Fourth, comparing to the inclination toward company's product based on brand name, strategy of supporting brand extension is more effective than that of new brand name on evaluating company's reputation, credibility and the similarity of business area. Fifth, the similarity of business area and the interaction of brand name on the basis of the strategy of use the existing brand name(;brand extension strategy) and new one have significant effect on the inclination to a brand. When participating a new business, it is more effective that a company is extending its business where the similarity of business area is growing. For the case of low similarity, the brand-new strategy is proven to be effective.

Investigating the Factors Influencing the Use of Live Commerce in the Un-tact Era: Focusing on Multidimensional Interactivity, Presence, and Review Credibility (언택트 시대 라이브 커머스 이용 활성화 영향요인 고찰: 다차원적 상호작용성, 현장감, 리뷰 신뢰도를 중심으로)

  • Lee, Ae Ri
    • Knowledge Management Research
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    • v.22 no.1
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    • pp.269-286
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    • 2021
  • As the un-tact and on-tact consumption culture has proliferated due to the impact of COVID-19, 'live commerce', a form of shopping while communicating with customers through real-time streaming broadcasting, is emerging in the commerce and distribution industry. Live commerce provides an environment where customers can get the convenience of online shopping and enjoy un-tact shopping more realistically while communicating with the broadcaster in real time, as if purchasing directly from an offline store. Therefore, purchases using live commerce are expected to increase further. In this study, based on the characteristics of live commerce, the main factors influencing the increase in purchase intention through live commerce were derived and their influences were verified. In particular, this study examined these factors in multiple dimensions with focusing on strong interactivity, realistic presence, and providing detailed reviews with high credibility for products as the features of live commerce. This research collected sample data from actual users of live commerce and empirically analyzed the significance of the factors influencing the purchase increase of live commerce, thereby providing implications for knowledge management in a newly changed commerce environment in the un-tact era.

A Study on the Factors of Satisfaction & WOM Regarding to Financial Institutions Internet and Smartphones Application On-line Usage of Financial Customers (금융소비자의 인터넷, 스마트폰 어플리케이션 등 금융기관 온라인 시스템 이용에 따른 만족과 구전에 미치는 효과 요인 연구)

  • Jeon, Seong-Ki;Kwon, Man-Woo;Lee, Sang-Ho
    • Journal of the Korea Convergence Society
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    • v.11 no.8
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    • pp.183-194
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    • 2020
  • Recently, in Korea, financial institutions such as banks are most severely affected by the universalization of the Internet and smartphones. On the other hand, the use of online systems by financial institutions keeps increasing; the convenience of online services has a significant influence on the attraction and the retention of financial customers; consumer needs are also diversely expressed. This paper deduces from the precedent researches a mechanism that online financial system enhances the trust of customers -the medium of the online system and other customers- and its perceived easiness affects its perceived effectiveness and then all these internal variables induce satisfaction. Plus, this paper aims at verification of the hypothesis in terms of an extended technology acceptance model, based on the hypothesis that word of mouth and repurchase are significantly linked to this mechanism. Through this study, the researchers tried to check how the online service quality and emotional factors of financial institutions affect the users in accordance with the trend of changes in the service usage method of financial institutions, and confirmed that the hypothesis was not rejected.

The Study on the On-line Sales Fitness of Small-sized Companies' Product Categories by the Integration of SEC and FCB Framework (SEC와 FCB골격 의 통합적 접근방법을 통한 중소기업 제품군의 인터넷 판매 적합성에 대한 연구)

  • Park, Seong-Yong
    • Journal of Global Scholars of Marketing Science
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    • v.16 no.3
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    • pp.169-189
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    • 2006
  • The product categories that can be sold on-line are expanding. It is interesting to see which product categories have more sales possibilities on internet. Small-sized firms' products have low distribution coverage, low brand recognition, bigger dispersion in the perception on the values which consist of quality vs. price, and higher possibilities of perceived purchase risks. Since on-line shopping is supposed to provide opportunities to small-sized firms that have low distribution and brand power, it is quite necessary to evaluate the fitness of on-line sales for small-sized firms' product categories. There are virtually no research studies on the on-line sales for small-sized firms' product categories. In this study, based on the integration of SEC, FCB, and related concepts, we develop new theoretical framework and test the fitness of on-line sales for small-sized firms' product categories by conducting empirical analysis. The empirical results on 17 product categories show that SEC, FCB, purchase risks, brand factors are somewhat related. Unlike previous studies, since the fitness of SEC and on-line sales are not clearly shown, we need to consider those problems within inter-related multiple frameworks. That is, it is necessary to evaluate the fitness of on-line sales after defining the product categories within the integrated multiple frameworks rather than within the single framework.

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Exploratory Study on the Efficient Operation of Parcel Delivery Network with the Growth of Online Shopping Industries (온라인 쇼핑의 성장에 따른 택배물류 네트워크의 효율적 운영에 관한 탐색적 연구)

  • Lim, Hyunwoo;Lim, Jong Won;Yi, Hansuk
    • Asia Marketing Journal
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    • v.9 no.2
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    • pp.97-129
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    • 2007
  • The critical link between consumer-based internet ordering and the delivery of the product to the consumer is a key success factor in online shopping. Market areas of online shopping company implies the range of space where products ordered from online shopping can be physically delivered to customers distributed over space with reasonable shipping cost and lead time through the physical distribution network. The average rate of growth in online shopping is 36% per year in Korea for the last 5 years. But there are no maps available that describe sales/delivery density of online shopping, few researches are focused on the short-term/long-term adaptation to demand increase by online shopping. In this paper (1) Maps of trade area are described indicating the sales/delivery density around the nation. (2) Empirical researches suggested that short-term adaptation to demand increase resulted in price reduction and service in enhancement of service quality in local transportation. But the long-term adaptation on the parts of parcel delivery industry are to be investigated in future researches.

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A Study on the Effects of O2O Commerce Characteristics and Consumer Characteristics on Trust, Desire and Intention to Use in China (중국 O2O 커머스 특성과 소비자 특성이 신뢰, 욕구 및 이용의도에 미치는 영향)

  • Zhang, Ping;Moon, Hee-Cheol
    • Korea Trade Review
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    • v.42 no.1
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    • pp.141-163
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    • 2017
  • The purpose of this study to analyze the relationship among three characteristics of O2O commerce and extended goal-directed behavior(EGB) model(trust, desire and intention to use). From June to July in 2015, the questionnaires were sent to Chinese customers using O2O commerce. Among 494 questionnaires gathered, 433 valid ones are analyzed using SPSS and AMOS. Among ten research hypotheses derived from prior research and the research model, eight hypotheses are tenable, while the rest hypotheses are untenable. Online features of mobility and Offline features of service quality. The Online features of mobility bring consumers convenience but also has some latent customer privacy issue. On other hand, because of the untenable hypothesis, there is inconformity between online service and offline service, and customer have distrust on the O2O commerce. To achieve continuous online consumption, offline businesses need to improve their service. The perceived quality of selling company exerts a significant effect on the customers' reliability for the brand equity of open market company and selling company, such as the brand awareness of the open market, open market image, brand awareness of selling company, and the perceived quality of selling company. Thus, selling company should improve self-brand service and quality in order to improve customers' reliability. In addition, the consumer characteristics of attitude, subjective norm, and perceived behavioral control are all tenable. These results mean that O2O commerce is a favorite way of consumption by Chinese consumers.

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