• The Korean Journal of Applied Statistics
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• v.28 no.6
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• pp.1063-1073
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• 2015

In the long-term care insurance (LTCI) system, National Health Insurance Service (NHIS) provide counseling services for beneficiaries and their family caregivers, which help them use LTC services appropriately. The purpose of this study was to develop a Target Selection Model for the Counseling Services based on needs of beneficiaries and their family caregivers. To develope models, we used data set of total 2,000 beneficiaries and family caregivers who have used the long-term care services in their home in March 2013 and completed questionnaires. The Target Selection Model was established through various data-mining models such as logistic regression, gradient boosting, Lasso, decision-tree model, Ensemble, and Neural network. Lasso model was selected as the final model because of the stability, high performance and availability. Our results might improve the satisfaction and the efficiency for the NHIS counseling services.

• Proceedings of the Korean Society of Computer Information Conference
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• 2019.07a
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• pp.205-206
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• 2019

과학영재의 인지적 영역을 발달시키기 위한 연구는 활발하게 진행되었지만, 과학영재가 겪고 있는 사회-정서적 어려움과 어려움을 해결하기 위한 지원 체계에 대한 연구는 부족하다. 과학영재는 낮은 자아존중감으로 인하여 정서적 민감성, 과흥분성, 완벽주의, 실존적 우울감 등 다양한 정서적 어려움을 겪고 있다. 선행연구에서는 과학영재의 정서적 어려움을 지원하기 위해서는 지속적이고 개별화된 상담이 필요하다고 말하였다. 하지만, 시공간적 한계로 인하여 지속적이고 개별화된 상담을 진행하는 데 많은 어려움이 존재한다. 따라서 본 연구에서는 과학영재에게 지속적이고 개별화된 상담을 제공하기 위하여 온라인 상담 시스템을 설계하였다. 온라인 상담 시스템은 과학영재가 내인적 요인에 따른 상담을 신청하면, 상담 전문가가 Peterson과 Moon(2008)의 상담 모형을 기반으로 상담을 지원하도록 설계하였다. 향후 연구에서는 이러한 상담 시스템을 구축 및 실행하여 시스템에 대한 과학영재의 만족도와 자아효능감의 변화를 관찰하고자 한다.

• Journal of the Korea Society of Computer and Information
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• v.18 no.7
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• pp.157-164
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• 2013

This study analyzed how job stress of counselors at Multicultural Family Support Center effects on their psychological exhaustion. The purpose of this research is on suggesting efficient human resource administration plan by mitigating job stress using the result of analysis. In the result of analysis, MFSC counselors' job stress had an effect on emotional exhaustion, impersonalization, and a factor of decline in sense of self-perfection. Applying this result, this research proposed a necessity of realistic plan preparation to prevent job stress and psychological exhaustion of MFSC counselors.

• Journal of The Korean Association of Information Education
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• v.8 no.4
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• pp.523-534
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• 2004

This study developed a system model to provide teachers unskilled in counseling with contents and methods of counseling so that they can counsel students addicted to the Internet. The system is composed of three modules, which are counseling contents module that provide contents and methods of counseling, counseling support module that maintains and provides information about students and the results of counseling, and evaluation support module that is for the diagnosis of Internet addiction and questionnaire evaluation. The system was applied to 30 elementary and secondary school teachers in their counseling of students addicted to the Internet. According to the result, we analyzed the problems of the developed system. Based on problems and suggestions raised by teachers participating in counseling, we modified this system model.

• Proceedings of the Korea Contents Association Conference
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• 2013.05a
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• pp.389-390
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• 2013

건강관리서비스는 금연, 절주, 식이 운동 등 생활습관을 개선하여 스스로 건강을 증진하도록 평가 교육 상담 등을 제공하는 서비스이다. 본 연구의 목적은 건강관리 서비스 분야에서 성공적인 건강상담사례들 중 유사한 사례를 추출하여 이를 건강관리 상담에 활용하기 위한 CBR(Case based Reasoning) 기반의 웰니스멘토지원시스템을 개발하는 것이다. 자가 건강관리 서비스를 위해 수집한 개인 건강관리 관련 정보로부터 운동처방 및 식이영양 처방을 위한 판단기준이 되는 변인들을 추출하였고, 변인들 간 유사도 비교를 위한 함수를 선정하고 가중치를 부여하였다. 또한 기존의 성공사례들에 대한 DB를 구축하고 유사도 비교(Retrieve)를 통해 가장 적절한 사례를 추천하기 위한 웰니스멘토지원시스템의 프로토타입을 개발하였다. 웰니스멘토지원시스템을 통해 과거의 성공적인 상담사례를 참고하여 상담해줌으로써 상담에 필요한 시간을 단축시키고 서비스의 질 향상을 도모할 수 있을 것이다.

• The Journal of Korean Association of Computer Education
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• v.6 no.3
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• pp.133-142
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• 2003

Recently Internet addiction problems of teenagers are so serious that the education to solve the problems are required in school. However, teachers are suffering difficulties to intervene students' Internet addiction because they do not have expert knowledge about student counselling and Internet addiction problems. In this study, in order that nonprofessional teachers in student counselling can consult easily a student who is addicted to Internet. we developed consulting contents consisted of twelve weeks consulting activities and the student consulting support system about Internet addiction problems. This system offers the consulting contents module for teachers and the information management module for students. For the experimental operation of the system and contents. we made a consocium of twenty primary and secondary schools. We selected a students who is most serious in Internet addiction problem in the school We made a class teacher counsel a student individually by applying the system. Thereafter, we analyzed the effects of consultation and presented the results.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 1999.12a
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• pp.713-721
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• 1999

최근 대학들은 학부제 시행에 따른 학생들의 교과목선택권이 확대됨으로써 수강신청시 학사진도를 강화해야 할 필요성이 대두되고 있으며, 학생들은 자신의 진로에 맞는 좀 더 바람직한 교과목을 선택하고 이수하는데 체계적인 도움을 필요로 하고 있다. 이에 본 연구에서는 학생들이 자신의 목표\ulcorner진로에 맞는 교과과정을 원활히 이수할 수 있도록 도움을 주고자 교과목선정에 대한 상담을 지원하는 지식기반 학사지원시스템을 개발하여 보고자 한다. 개발될 학사지원시스템은 지도교수의 시간부담을 줄이고, 학생들에게는 언제든지 상담을 받을 수 있도록 함으로서 수강신청시 교과목 선정을 보다 효과적으로 지원할 수 있을 것이다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.11
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• pp.53-59
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• 2018

This study was to investigate the moderating effect of the social support in the relationship between job stress and emotional burnout of insurance call center consultants. Participants in this study were 186 consultants working in insurance call center. They completed survey questionnaires of job stress, emotional burnout and social support. Collected data was examined using correlation analyses and hierarchical multiple regression analyses. There was a positive relationship between job stress and emotional burnout and a negative relationship between emotional burnout and coworker support. Also, it was found that the social support(supervisor support, coworker support) moderated the relationship between job stress and emotional burnout of insurance call center consultants. The implications and limitations of this study were discussed.

• Journal of Digital Convergence
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• v.13 no.4
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• pp.101-114
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• 2015

The purpose of this study is first to understand agent's turnover from both academic and perspectives. Then we suggest convergence of smart work paradigm and supervisor's support as the relieving factors of turnover, The research model of this study is based upon reviews of turnover literature, the smart work and supervisor's support as moderating variables from which research hypotheses were derived. The data came from the survey from financial sector agents such as banking, insurance, and others. The analyses has been done by SPSS 20.0, We used multiple regressions to test the effects of the tested variables on the dependent variable, job satisfaction. The results of this study find significant relations of smart work and supervisor's supports in relations to personal and job-related turnover. The implication is smart work and supervisor's supports play significant role in increasing job satisfactions. Major finding is too much supervisor's supports ignoring agent's situations may bring reverse effects on relieving turnover.

• Journal of Digital Convergence
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• v.16 no.7
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• pp.27-34
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• 2018

This study was conducted to identify the contents of major consulting needs of SMEs using Big Data and to suggest the efficiency of operation. The subjects of the study were counseling cases posted on the website of the Business Support Center of the Ministry of SMEs and Startups. To do this, from 2009 to March 2018, we crawled about 7,000 cases of counseling cases, followed by word cloud analysis centering on effective keyword. The main results were as follows: First, the frequency of counseling cases in each field was found in the order of establishment, management strategy, human resources, financial order. Second, in word cloud analysis, the most frequent keyword related to counseling demand were small businesses, exports, methods, procedures, registration and authentication. In this study, we obtained research results that we can improve the efficiency of the policy in real time from a new point of view by conducting big data analysis on public policy.