• Journal of the Korean Society for Railway
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• v.19 no.3
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• pp.351-362
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• 2016

The purpose of this study is to investigate service factors and relationships affecting customer satisfaction by measuring indexes of the entire set of high-speed railway station facilities and train services. In this study, we collected data from 202 KTX passengers and analyzed the data using the structural equation model (SEM) method. Through exploratory factor analysis (EFA), we found five major service factors, including parking related service (PRS), station convenient facilities related service (SCS), ticketing services (TIS), service within the train (SWT), and inner environments (INE). As result of a hypothesis test, it was found that PRS does not influence SWT, whereas SCS and TIS positively affect train related service. Also, SWT and INE significantly affect the overall service satisfaction of customers. Thus, our findings provide that station facilities and train service experience are important factors that can enhance customer satisfaction.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.15 no.3
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• pp.105-117
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• 2016

Recently the passenger of railway satisfaction levels are lowered. the reason why the railway station was built without considering the increased passenger due to diversification(transfer, shopping, and etc.) of the domestic railway station infrastructure. Especially, in case of KTX Gwangju-Songjeong Station, the number of its passenger has been increased about more than three times since its opening in 2015, so that there are much inconvenience generated in the station congested with passengers. his study aims to excute using Pedestrian simulation and Design Hourly Factor concepts of Highway Engineering, in order to designing the optimum area through the passenger demand forecast for each station. For this analysis was divided into the second stage. Frist, the railway passenger was calculated by using the methodology of Design Hourly Factor that is used during road design in the aspect of traffic engineering. Second, we tried to analyze the level of service in each railway station facility through the pedestrian simulation. Analytical results show that utilizing pedestrian simulation provides verification for calculation of LOS of each railway station facility. Therefore, In the future when designing railway station of facilities will be possible to suggest the facilities area based on LOS.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.44 no.1
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• pp.101-108
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• 2024

The total number of railroad stations managed in Korea is 322 (including general and wide-area railways), and a considerable number of stations are aging. In terms of the size of the existing railway station and the number of entrances, it has not been possible to secure adequate service capacity, and the demand for station improvement is increasing due to changes in surrounding conditions such as urban development. In the past, railroad stations were focused on the simple function of a connection passage in terms of maintenance or management, but in recent years, railroad stations are also changing to an atmosphere that they should be reborn as a user-centered comfortable, convenient, and safe service provision space. In this study, a case study related to the improvement of the old railway station was conducted to derive an improvement plan that meets the improvement standard of the old station, and the service level evaluation standard was developed. By introducing the concept of service level (LOS) in the development model, station congestion, station movement convenience, and station safety were selected as evaluation indicators. In addition, this development model applied an analytical stratification technique to divide various evaluation elements of each indicator into major and detailed elements and derive the relative importance of the elements by class. Priority for improvement was derived using the ratio of the number of E and F on the LOS for each facility. Based on this study, it is expected to be helpful in using it as an evaluation criterion for improving objective and equitable railway station.

• Proceedings of the KSR Conference
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• 2002.05a
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• pp.75-95
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• 2002

1899년 9월 18일 경인선 철도가 개통된 이래 우리철도는 100년이 넘는 역사를 가지고 있다. 1970년대 경부선 최고속도를 140km/h로 향상시킨데 이어 현재 우리나라는 건국이래 최대규모의 사회기반시설인 경부고속전철 사업을 추진중이며, 2004년에 300km/h급 고속철도 서비스가 개시될 예정으로 경부축의 상대적 거리는 더욱 가까워지면서 발전이 촉진되지만, 타 지역의 개발은 상대적으로 지체됨에 따라 국토의 편중개발로 인한 지역적 불만을 초래하게 될 것으로 예상된다.(중략)

• 프린팅코리아
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• v.8 no.4
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• pp.74-77
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• 2009

'해법수학'하면 떠오르는 회사, 바로 (주)천재교육이다. 천재교육은 1981년 설립된 후 오늘에 이르기까지 외길 교육출판 사업을 전개해 오면서 우리나라 교육출판문화의 새로운 역사를 이루어 내고 있다. 또한 자 회사인 프린피아는 최첨단의 인쇄시설을 갖추고 완스톱 서비스를 제공하며 인쇄선진화를 선도하고 있다. 수학을 전공하고 중학교에서 잠시 교편을 잡았다가 천재교육의 편집사원으로 입사하여 2005년에 사장에 오른 오병목 대표이사를 만나 천재교육과 프린피아에 대해 들어 본다.

• 월간 기계설비
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• s.295
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• pp.57-68
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• 2015

내전 후 전쟁 상처를 복구 중에 있는 이라크는 주택, 인프라, 사회 서비스망 구축의 필요에 따라 지난 2010년 이라크 기획청(Ministry of Planning, MOP)이 이라크의 삶의 질 개선을 위한 국가개발계획(Iraq National Development Plan, 2010 ~ 2014)을 수립하고 15개 주정부와 쿠르드 자치정부 지역에 100만호 주거 시설 제공을 위한 국가 주택 프로그램을 발표했다. 이에 따라 2017년까지 주택과 교통인프라, 에너지, IT, 의료, 보안 등에 걸쳐 총 2,750억불(약 300조원)을 이라크 재건사업에 투자할 계획이다. 또 2030년까지는 에너지 분야에 5,000억불 투자 등 정유공장, 발전소, 도로, 인프라, 공공시설 및 군시설 등 다양한 분야에 최소 7,000억불에 달하는 예산을 투입할 예정이다. 한화건설은 지난 2012년 80억 달러 규모의 이라크 비스마야 신도시 건설공사를 수주해 우리나라 해외건설 역사상 최대 규모의 프로젝트 기록을 세웠다. 또한 이 계약으로 우리나라 해외건설 누적 수주액 5,000억 달러 돌파에 크게 기여했다. 윤창기공(주)(대표 백종윤)는 비스마야 현장에서 PC 플랜트 현장의 기계설치공사와 하우징 현장의 기계설비 및 소방공사를 담당하고 있다. 본지는 이라크 현장에 있는 윤창기공(주) 정몽준 소장과 김용우 소장을 이메일로 만나 보았다.

• Proceedings of the Korea Contents Association Conference
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• 2003.05a
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• pp.443-448
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• 2003

Ministry of Information and Communication(MIC) requires telecompanys to be base station sharing in order to prevent the duplicated investment and environmental destruction due to indiscreet constructions of a basestations for enlarging its own service area among telecompanys. This paper discussed the troubles of mobile communication services to be generated in common-basestation at the subway, such as factors of power obstacles, communication equipment and establishment obstacles. The content of this paper is helpful in organizing the basestation sharing of IMT-2000 and the 4th generation mobile system, and provides the basic of a higher quality service for common-service communication.

• Journal of the Korean Society for Railway
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• v.15 no.3
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• pp.300-305
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• 2012

The saving of time, which is defined as the demand from passengers and the supply from the urban railway, must be balanced. The selected factors influencing on the balance are the traffic, customer contact facilities, the number of failures, customer complaints(VOC), passenger moving time and transfer stations. Also, the overall ratio of SMRT's 4 lines is generated by differentiating the rate of each attribute in each factor. This is not only to differentiate the stations with peculiar factors but also to standardize criteria of the personalized services. Furthermore, as part of standardization, standard drawings of facility management are prepared for the improvement on the management of human resource and material. The drawings include passenger moving lines, location of safety incidents and also indicate the rating of the factors in each station and overall evaluation rating. In conclusion, this thesis aims to improve customer satisfaction constantly by reducing passenger moving time, through the differentiated management of each station.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.22 no.4
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• pp.167-178
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• 2023

Our society is rapidly changing, and there is a growing demand for various convenience services in our daily lives. Among these services, railway and subway stations require tailored wayfinding services to accommodate individuals with disabilities. Currently, signage and information desks are the primary means of navigation. However, individuals with disabilities often rely on assistance from others due to physical discomfort or cognitive impairments. In this paper, we propose a customized wayfinding system within railway stations to assist individuals with disabilities. This system aims to ensure safe and convenient mobility in complex indoor environments, including transfer facilities.

• 한국IT서비스학회:학술대회논문집
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• 2008.05a
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• pp.489-494
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• 2008

본 논문에서는 USN 기반 센서 정보수집기술과 지능형 영상분석기술을 이용하여 도시철도 역사와 지하도 상가의 유해가스, 미세먼지 등 지하공기 상태를 실시간 모니터링하고 분석할 수 있는 시스템을 설계하고 구현한다. 이를 위해 TinyOS를 탑재한 저전력 프로세서 시스템으로 IEEE 802.15.4 표준 무선 네트워크 통신을 지원하는 센서 노드를 구현하고, 이 센서 노드로부터 수집된 데이터를 이 기종 네트워크와 연동하여 상위 시스템에 전송할 수 있는 USN 게이트웨이 노드 시스템을 구현한다. 이러한 네트워크 시스템을 통해 수집된 센싱 데이터는 중앙의 DB서버로 취합 및 저장되도록 구현되며, 최종적으로는 어플리케이션 서버를 통해 공중이용시설의 이용자나 철도 안전 모니터링 요원에게 실시간으로 정보를 서비스할 수 있도록 구현된다.