• Journal of Intelligence and Information Systems
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• v.29 no.3
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• pp.267-286
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• 2023

The conversational agents such as AI speakers utilize voice conversation for human-computer interaction. Voice recognition errors often occur in conversational situations. Recognition errors in user utterance records can be categorized into two types. The first type is misrecognition errors, where the agent fails to recognize the user's speech entirely. The second type is misinterpretation errors, where the user's speech is recognized and services are provided, but the interpretation differs from the user's intention. Among these, misinterpretation errors require separate error detection as they are recorded as successful service interactions. In this study, various text separation methods were applied to detect misinterpretation. For each of these text separation methods, the similarity of consecutive speech pairs using word embedding and document embedding techniques, which convert words and documents into vectors. This approach goes beyond simple word-based similarity calculation to explore a new method for detecting misinterpretation errors. The research method involved utilizing real user utterance records to train and develop a detection model by applying patterns of misinterpretation error causes. The results revealed that the most significant analysis result was obtained through initial consonant extraction for detecting misinterpretation errors caused by the use of unregistered neologisms. Through comparison with other separation methods, different error types could be observed. This study has two main implications. First, for misinterpretation errors that are difficult to detect due to lack of recognition, the study proposed diverse text separation methods and found a novel method that improved performance remarkably. Second, if this is applied to conversational agents or voice recognition services requiring neologism detection, patterns of errors occurring from the voice recognition stage can be specified. The study proposed and verified that even if not categorized as errors, services can be provided according to user-desired results.

• Journal of Internet Computing and Services
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• v.21 no.1
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• pp.79-85
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• 2020

Today, to block spam texts on smartphone, a simple string comparison between text messages and spam keywords or a blocking spam phone numbers is used. As results, spam text is sent in a gradually hanged way to prevent if from being automatically blocked. In particular, for words included in spam keywords, spam texts are sent to abnormal words using special characters, Chinese characters, and whitespace to prevent them from being detected by simple string match. There is a limit that traditional spam filtering methods can't block these spam texts well. Therefore, new technologies are needed to respond to changing spam text messages. In this paper, we propose a knowledge graph-based new words detection mechanism that can detect new words frequently used in spam texts and respond to changing spam texts. Also, we show experimental results of the performance when detected Korean new words are applied to the Naive Bayes algorithm.