• Management & Information Systems Review
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• v.33 no.1
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• pp.65-81
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• 2014

Although the study of IT services has increased in recent years, few study have focused on trust based recovery process. Additionally, users of IT services have different use purpose depending on service type. Therefore, the purposes of this research is to propose trust recovery model of smartphone applications and to examine the moderating effect of service type on the use of smartphone applications. To achieve research purposes, we suggested service failure type using the scenario technique and empirically verified by conducting survey. The results showed that the procedural justice and interpersonal justice have influence on trust and trust had an effect on the all quality factors (system, information, service quality). Also, information quality and service quality had an effect on the customer loyalty. Finally, service type had significant moderating effects on the relationship between perceived justice and quality.

• Social Workers
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• no.10 s.54
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• pp.16-18
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• 2006

• Journal of the Korean Society for Aeronautical & Space Sciences
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• v.38 no.11
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• pp.1067-1074
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• 2010

In this study, RBDO(Reliability Based Design Optimization) was performed for a supersonic double-wedge inlet. By considering uncertainty of design with given design space, the pressure recovery was transformed into the probabilistic constraint while the inlet drag was considered as a deterministic objective function. To save computational analysis cost and to search good design space, Latin-Hypercube design of experiment and the Kriging model were incorporated and then RBDO was performed. Monte-Carlo simulation was performed to verify the accuracy of AFORM(Advanced First Order Reliability Method). It was found that AFORM result agreed very well with the Monte-Carlo simulation result. The system reliability was guaranteed by considering uncertainty of the design variables. In case of considering diverse uncertainty of system design, RBDO was found to be useful.

• Proceedings of the KIEE Conference
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• 2009.07a
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• pp.652_653
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• 2009

주어진 조건 하에서 의도하는 기간 동안 요구된 기능을 적절하게 수행하기 위해서는 제품의 신뢰성 확보가 무엇보다도 중요하다. 신뢰성 확보를 위해서는 제품의 안전성 및 내구성에 대한 고려가 충분히 이루어져야 한다. 고빈도 개폐를 목적으로 사용되는 전자기 접촉기 또한 제품의 안전성 및 성능의 신뢰성이 중요한 제품이라 할 수 있다. 그래서 이를 검증하기 위한 전자기 접촉기의 부하개폐동작성능에 대한 평가가 중요한 시험항목으로 부각되고 있다. 그리고 개폐특성을 평가하기 위한 부하는 규정된 과도회복전압특성을 얻을 수 있도록 조정되어야 한다. 본 논문에서는 부하측 중성점 접지 방식의 부하 회로 조정방법을 사용하여 전자기 접촉기의 개폐성능을 평가하기 위한 과도회복전압의 진동주파수와 진폭율의 특성을 고찰하였다.

• The Journal of the Korean dental association
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• v.40 no.12 s.403
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• pp.977-980
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• 2002

• Journal of Korean Society of Water and Wastewater
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• v.20 no.2
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• pp.167-174
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• 2006

• Journal of the Korean Applied Science and Technology
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• v.37 no.5
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• pp.1344-1355
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• 2020

The purpose of this study was to investigate the relationship among trust of instructors, leisure benefit and resilience for golf participants. To achieve the goal of this study, a total of 250 questionnaires were distributed and 250 copies were collected back. Out of those returned questionnaires, insincerely replied or double-replied questionnaires were excluded and finally 234 questionnaires were analyzed for this study. For analysis of the data, frequency analysis, exploratory factor analysis, reliability analysis, confirmatory factor analysis, correlation analysis, and structural equating modeling were conducted using SPSS 18.0 and AMOS 18.0. Main findings were as follows: First trust of instructors had a positive effect on leisure benefit. Second, leisure benefit had a positive effect on resilience. Third, trust of instructors had a positive effect on resilience. Fourth, leisure benefit mediated the relationship between golf participant trust of instructors and resilience. Therefore, it is necessary to make efforts to make golf participation lead to satisfaction, and in addition, it is necessary to seek various and convenient services so that various benefits can be generated through golf, and even psychological management through careful observation of golf participants. Is judged.

• Korean Journal of Cognitive Science
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• v.33 no.4
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• pp.205-228
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• 2022

This study aimed to confirm the effect of social and relational behavior types of robots on human cognition in human-robot interaction. In the experiment, the participants evaluated trust in robots by watching a video on the robot Nao interacting with a human, in which the robot made an error and then made an effort to restore trust. The trust recovery behavior was set as three conditions: an internal attribution in which the robot acknowledges and apologizes for an error, a condition in which the robot apologizes for an error but attributes it externally, and a non-action condition in which the robot denies the error itself and does not take any action for the error. As the result, in all three cases, the error was perceived as less serious when the robot apologized than when it did not, and the ability of the robot was also highly evaluated. These results provide evidence that human attitudes towards robots can respond sensitively depending on the robot's behavior and how they overcome errors, suggesting that human perception towards robots can change. In particular, the fact that robots are more trustworthy when they acknowledge and apologize for their own errors shows that robots can promote positive human-robot interactions through human-like social and polite behavior.

• Journal of Distribution Research
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• v.10 no.3
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• pp.59-86
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• 2005

This study examined whether the efforts of department store for recovering services may be perceived fairly from the standpoint of customers upon any occurrence of service failure, whether such perceived justice contributes to higher customer satisfaction and trust, and whether such customer satisfaction and trust have positive influence on store loyalty of customers, respectively. For this sake, this study investigated relevant literatures, set up some hypotheses to solve main questionable considerations and made a corresponding empirical analysis. For empirical analysis, a questionnaire survey was applied to total 204 customers who experienced in service recovery around domestic major department stores in the last one(1) year. With regard to empirical analysis to verify some hypotheses hereof, this study verified the reliability and validity of each questionnaire item by means of statistical programs like SPSS 10,0 and AMOS 4.0, followed by verifying hypotheses through SEM(structural equation modeling) analysis. These results indicate that positive efforts of department stores for service recovery upon their service failure may bring customer satisfaction and trust in department store, which result in boosting up store loyalty of customers. In this empirical study, it was notably demonstrated that despite any occurrence of service failure, the corresponding efforts of department stores to improve the level of justice perceived by customers in course of service recovery, had positive effects on better customer satisfaction, trust and store loyalty, and these effects induced customer's continuous repurchase, positive WOM(word of mouth) and recommendation about the use of appropriate department store, which may contribute to better its competitive edge.

• Proceedings of the Korea Multimedia Society Conference
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• 2002.05d
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• pp.752-757
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• 2002

IP 멀티캐스트는 다자간 통신을 위한 효과적인 방법이지만 신뢰성 보장과 FTP나 Telnet등 TCP제공하는 다양한 전송프로토콜을 지원하지 않는다. 본 논문에서는 멀티캐스트의 UDP와 TCP계층의 전송 프로토콜을 동시에 사용할 수 있는 신뢰성 있는 멀티캐스트 서버라우터를 제안한다. 신뢰성 있는 멀티캐스트가 반드시 고려해야 할 확장성과 오류회복, 흐름제어를 위해, 그룹의 확장성과 오류회복에 적합한 기존의 SRM방식을 이용하였다. SRM방식은 신뢰성 있는 다-대-다 멀티캐스트 패킷을 전달한다. 각 참여자는 동시에 수신자와 송신자 역할을 할 수 있다. 모든 그룹 멤버는 낮은 주파수의 세션 메시지를 교환하고 그룹내의 주변 가입자에 대한 정보를 얻게 되며 패킷 손실 판단에 필요한 지연시간을 측정하고 복구하는 방식이다. UDP의 트래픽 기반은 멀티캐스트에 적합한 CBR과 SRM을 사용하였다. 본 연구에서는 멀티캐스트의 UDP 패킷과 TCP 패킷을 동시에 보낸 수신율과 멀티캐스트의 UDP만 보낸 수신율을 지연이 가장 큰 멀티캐스트 수신자측에서 패킷 번호와 수신율을 측정하고, 시뮬레이션을 통해서 검증을 통하여 기존의 멀티캐스트 전송방법과 비교하였다.