• Title/Summary/Keyword: 시민관계관리

Search Result 138, Processing Time 0.025 seconds

An Exploratory Study on the Relationship of Organizational Citizenship Behavior of Police Officer, Empowerment and Customer Orientation (지역경찰관의 조직시민행동과 임파워먼트, 고객지향성의 관계에 대한 탐색적 연구)

  • Park, Chang-Wook;Yang, Moon-Seung
    • Journal of the Korea Society of Computer and Information
    • /
    • v.13 no.5
    • /
    • pp.309-313
    • /
    • 2008
  • This paper examine Citizenship Behavior of Police officer, Empowerment and Customer Orientation in the Police organization, and look for the method of the human resource management to draw behavior of local police. For that, this paper show the base of the basic study for empirical method, this study draws citizenship behavior toward police officer, influence factor of empowerment, and looks for the effective method of the human resource management to draw customer orientation of members

  • PDF

A Study of the Effectiveness of IT Asset Management Through Application of Balanced Scorecard in the Public Organizations (BSC를 활용한 공공기관의 정보기술 자산 관리의 효과성에 관한 연구)

  • Choi, Jun-Hyeog;Kim, Hyung-Jin
    • Journal of the Korea Society of Computer and Information
    • /
    • v.17 no.6
    • /
    • pp.191-199
    • /
    • 2012
  • By the way, in light of the knowledge, even public institutions are paying much attention to the management of IT assets for achieving organizational goals. Recently, some public institutions adopt balanced scorecard for enhancing efficiency in operations and management of total administrations. To be interested, some key performance indicators(KPI) of the balanced scorecard reflect the three aspects of IT assets and their possible outcomes. The main focus of this study is to investigate whether there is positive effects of IT asset management through balanced scorecard at public institutions. Specifically, we selected and classified KPIs into different categories depending on three aspects of IT assets, internal process change, and organizational outcomes. To address relationships of KPIs among the categories, we specified each category and developed as a variable respectively. A middle-sized city provided us with 138 KPIs for the development of scales.

The Relationship Between Leisure Experience and Job-attitude and Organizational Citizenship Behavior; The Mediating Effect of Positive Emotion (직장 내 여가경험이 직무태도와 조직시민행동에 미치는 영향 (긍정정서의 매개효과 검증))

  • Lee, Ho-Keon;Chun, Byung-June
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.12 no.3
    • /
    • pp.1188-1196
    • /
    • 2011
  • The purpose of this study was to examine the relationship between leisure experience and job-attitude and organizational citizenship behavior. And this study indicates how positive emotion affects the relationship between leisure experience and job-attitude and organizational citizenship behavior. The results from this study are as follows: First, leisure experience influenced significantly the positive emotion, the positive emotion was giving positive affection to job satisfaction, organizational commitment, and organizational citizenship behavior. Second, positive emotion mediated between leisure experience and job-attitude and organizational citizenship behavior. This study was giving us implications that positive emotion from leisure experience is more important than leisure activities themselves when we plan 'fun management'.

An Empirical Study on the Structural Relationships among Colleague trustworthiness, Organizational trust and Organizational citizenship behaviors (동료신뢰성, 조직신뢰, 조직시민행동 간의 구조적 관계)

  • Baek, You-Sung
    • Management & Information Systems Review
    • /
    • v.35 no.4
    • /
    • pp.155-168
    • /
    • 2016
  • The purpose of this study is to empirically examine the structural relationships among colleague trustworthiness, organizational trust and organizational citizenship behaviors(OCB). To conduct such examination, the author (i) designated colleague trustworthiness, organizational trust and OCB as variables and (ii) designed a research model by conducting preceding studies on the variables. To examine the research model the author collected the survey data from the 2 universities employees, 134 copies of questionnaire. Collected data were analyzed using SPSS and AMOS programs. The analysis results are as follows. Especially, (1) there was no statistically significant relationship between colleague trustworthiness and OCB. (2) it was found that higher degree of integrity the constructs of colleague trustworthiness would lead to higher degree of organizational trust. (3) organizational trust has been found to exert mediating effect on the relationship between colleague trustworthiness and OCB. The implication and limitation which this study are as follows. First, this study has discovered that organizational trust is the important mediating variable that affect the process of relationship between colleague trustworthiness and OCB. This study have limitation in that was conducted based on cross-sectional design of research. Because, the formation of trust is a dynamic process.

  • PDF

The Effect Organizational Justice on Organizational Citizenship Behavior focus on Nurses in Secondary Hospitals (임상간호사의 조직공정성이 조직시민행동에 미치는 영향 : 2차 의료기관을 대상으로)

  • Chang, Kyung-Wha
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.16 no.11
    • /
    • pp.7648-7655
    • /
    • 2015
  • Nursing service quality can vary depending on the work attitude and behavior of nurses. Nursing attitude and behavior that can be described as voluntary and proactive organizational citizenship behavior(OCB). OCB affects the work performance of nurses in clinical practice is very important and organizational justice is an important influencing factors of OCB. The purpose of this study was to determine the influential factors of organizational justice on OCB of nurses. The descriptive-correlational method was applied. The study was carried out less than a 500-bed hospital. Participants of the study included 230 nurses working in secondary hospitals. Data were analyzed using descriptive statistics, t-test, ANOVA, Pearson's correlation coefficient and multiple regression with the 18.0 SPSS/Window program. Considering the components of organizational justice, there was a significant positive correlation(r=.172~.540, p=.000) between OCB and distributive, procedural and interactional justice. Also, Total organizational justice explained 29.1% of total OCB with influencing factor (${\beta}$=.540) and was statistically significant(F=93.777, p=.000). The influencing factors to OCB were distributive justice(${\beta}$=.283) and interactional justice(${\beta}$=.249) except procedural justice. The findings suggest that strategies of nursing management are needed to focus on distributive justice for compensation and interactional justice for social relationship in order to induce nurses' organizational citizenship behavior.

A Study on Development of Improvements to Collaborative Energy Saving Projects with NGO (에너지절약 민간단체 협력사업의 개선방안 연구)

  • Lim, Ki Choo
    • Journal of Energy Engineering
    • /
    • v.25 no.1
    • /
    • pp.177-184
    • /
    • 2016
  • Solutions to improve collaborative energy-saving programs were developed as follow; First, the scoring for the selection of the programs between KEMCO and the NGOs' Energy Network needs to be adjusted. Second, solutions were proposed to diversify the network selected to participate in programs and to tighten the network among the participating citizens. Third, improving the compatibility with the targets that are set for the program and raising the program budget was proposed. Fourth, ideas to introduce the final evaluation guidelines for the programs by the network, to improve the convenience of the program procedures. Fifth, developing a manual to inspect energy-saving measures in households, counseling for at-home energy-saving behaviors, sharing search programs such as financial support and home repair, introducing a program energy-saving APPs.

Analysis of the democratic civic competencies of activity tasks in middle school Home Economics textbooks according to 2015 revised national curriculum (2015 개정 교육과정에 따른 중학교 가정 교과서 활동과제의 민주시민역량 분석)

  • Han, Ju
    • Journal of Korean Home Economics Education Association
    • /
    • v.30 no.1
    • /
    • pp.79-97
    • /
    • 2018
  • The purpose of this study was to analyze the democratic civic competencies of the activity tasks in 'the Family Life' part in Middle School Technology Home Economics textbooks according to the 2015 revised national curriculum. In order to achieve the purpose of this study, the activity tasks of six types of middle school Home Economics textbooks (for a total 12 of volumes) were analyzed. As a result, the use of the citizenship competency group was the most often recorded out of the three democratic civic competency groups and the subset of trust and value competencies also were frequently observed. Additionally, democratic civic competency was the seen most within the 'human development and family' area by the national curriculum, and showed the highest frequency in big idea, 'the relationship'. Activity tasks in the 'KH' textbooks were dealing with democratic civic competency the most. Based on the relationship between Home Economics education and democratic civic competencies, it is necessary to study the practice of classroom instruction so that students can develop democratic civic competence in 'the Family Life' by means of a Home Economics curriculum.

The Effect of a Librarian's Organizational Commitment and Organization Citizenship Behavior on Organizational Effectiveness (도서관사서의 조직헌신성과 조직시민행동이 조직효과에 미치는 영향)

  • Yu, Pyeong-Su;Choi, Heung-Sik
    • Journal of the Korean Society for information Management
    • /
    • v.33 no.2
    • /
    • pp.7-32
    • /
    • 2016
  • This study aims to explore the effect of a librarian's organizational commitment and Organization Citizenship Behavior (OCB) on organizational effectiveness in libraries. The following conclusions were drawn from the research procedures and data analysis. First, the librarian's organizational commitment make no difference by age level. The librarian's organizational commitment makes no difference by career. The librarian's organizational commitment and organization citizenship behavior make no difference by employment status. Second, the highest correlation is maintain commitment factor and all of the commitment. The second high correlation is sportsmanship behavior factor and all of the organization citizenship behavior. The third high correlation is conscientiousness behavior factor and all of the organization citizenship behavior. Third, the organizational effectiveness is affected 13.4% by a librarian's organization citizenship behavior, 5.6% by librarian's organizational commitment.

A Study on the Revision of Serious Accident Punishment Act for Serious Civil Accidents (중대시민재해에 대한 중대재해처벌법 개정방향 연구)

  • Kim, Jung Gon;Park, Mi Sook;Kim, Do Hyoung;Lee, Jae Hoo;Kim, Tae Hwan
    • Proceedings of the Korean Society of Disaster Information Conference
    • /
    • 2022.10a
    • /
    • pp.393-395
    • /
    • 2022
  • 중대재해처벌법이 도입되었으나 여전히 실무적으로 정착되고 있지 못한 실정이다. 이에 공무원과 공공기관 652명의 실무자들을 대상으로 중대시민재해 관련 실무상의 애로사항과 중대재해처벌법의 개정방향에 대하여 설문조사를 실시하였다. 그 결과 다양한 애로사항의 상당부분은 관련 기준이 부재하여 발생하고 있었으며, 중대재해처벌법 개정방향도 높은 비율로 의무사항을 준수하기 위한 구제적인 기준 제시가 필요한 것으로 조사되었다. 그러므로 구체적인 기준제시를 위하여 시행령 개정과 함께 관계부처가 발간한 중대재해처벌법 해설서를 개정 및 보완할 필요가 있다.

  • PDF

Structural Relationship among Job Characteristics, Empowerment, Organizational Commitment and Organizational Citizenship Behavior of Food-Service Contingent Workers (외식업체 비정규직원의 직무특성, 임파워먼트, 조직몰입과 조직시민행동간의 구조적 관계)

  • Kim, Chan-Jung;Kim, Yong-Soon
    • The Journal of the Korea Contents Association
    • /
    • v.7 no.11
    • /
    • pp.289-297
    • /
    • 2007
  • The purpose of this study is completed on the concept of Job Characteristics, Empowerment, Organizational Commitment and Organizational Citizenship Behavior through approaching empirically to the present state by searching various mutual relations with Job Characteristics, Empowerment, Organizational Commitment and Organizational Citizenship Behavior. For the study, research data was collected from 20 food-service outlets in Seoul, each variable is measured by Likert's 7-point scale. The results were as follows; First, job characteristics has a positive influence on empowerment, organizational commitment. Second, empowerment haven't significant effect on organizational commitment. Third, empowerment has a positive influence on organizational citizenship behavior. Fourth, the subject of this study was limited to Seoul. For this reason, it is difficult to generalize the results of this study to the overall food -service contingent workers.