• 건강소식
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• v.20 no.1 s.206
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• pp.62-63
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• 1996

• 건강소식
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• v.32 no.2 s.351
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• pp.20-21
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• 2008

• Management & Information Systems Review
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• v.39 no.2
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• pp.127-143
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• 2020

As customers' irrational, rude behaviors are often covered by media recently, the issue is becoming a more serious social issue. Workers' stress in the service industry is very severe because they have to face and interact with customers with rude behaviors in-person due to the nature of the job. As a result of customers' rude behaviors, workers even desire to leave their organization because they feel doubts about their job and have negative emotions such as unpleasantness, depression, and fear. Considering that customers' rude behaviors directly impact service industry workers' ability to offer proper service, it is necessary to have appropriate measures against their rude behaviors. This research examined the impact of customers' rude behaviors on service industry workers' emotional dissonance, its impact on job stress, and the impact of job stress on organizational deviance, life violations and creativity. The study also analyzed the moderating effects of stress management education in emotional dissonance and job stress relationship to device ways to manage job stress more positively. To collect data, the study conducted a survey on medical service workers in the customer service sector of large general hospitals and small or medium-sized hospitals in Busan, and the results were as follows. First, rude behaviors had a significant positive(+) effect on emotional dissonance, which had a significant positive(+) effect on job stress. Third, job stress had a significant positive(+) effect on both organizational deviance an life violations. Fourth, job stress had a negative(-) significant effect on creativity. Fifth, there was no moderating effect of stress management education in the relationship between emotional dissonance and job stress.

• Proceedings of the KSCN Conference
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• 2004.05a
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• pp.413.2-414
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• 2004

본 연구는 건강피부를 유지, 관리하기 위한 기초 자료를 수립하기 위하여 외견상 건강하고 일상 활동을 유지하는 131명의 여대생을 대상으로 안면 피부유형별 신체지수 및 스트레스의 차이를 비교하였다. 피부유형은 전체안면 피부 유분량으로 판정하고 피부유형별 신체계측, 체성분 구성, 비만정도, 체형 및 스트레스정도의 차이는 SPSS11.0 (for Win)을 이용하여 분석하였다.(중략)

• Journal of the Society of Disaster Information
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• v.16 no.3
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• pp.594-601
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• 2020

Purpose: The purpose of the present study was to identify factors affecting anxiety about disaster damage potential in Gyonggi-do and evacuation behavior that influences evacuation behavior. Method: Multiple regression analysis was performed to test the hypothesis and to analyze the influence of anxiety about disaster damage potential and perceived stress, and analyzed similarity in correspondence between age and anxiety about disaster damage potential. Results: The anxiety about disaster damage potential of a group vulnerable to safety and anxiety about disaster damage potential of disaster system collapse were perceived in close proximity. Disaster system collapse, evacuation life, and natural disasters were found to be factors affecting perceived stress. Stress and natural disasters were found to be influencing factors on evacuation behavior. Conclusion: The necessity of managing stress was confirmed since anxiety about natural disaster damage potential and stress affect evacuation behavior. The recent experiences of heavy rain disasters indicate that the anxiety about disaster damage potential is expected to increase. The findings also indicate the importance of preventive planning and psychological management to manage the anxiety about disaster damage potential.

• Korean Journal of Psychosomatic Medicine
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• v.9 no.1
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• pp.93-102
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• 2001

The relaxation response is a state of profound rest, creates physiological responses directly opposite to the stress response. The relaxation response can be used to counteract the harmful effects of stress. The relaxation response can be elicited by a number of techniques such as diaphragmatic breathing, meditation, progressive muscle relaxation, autogenic training, biofeedback, etc. These relaxation methods in any mental or physical conditions associated with distress and even in normal people have useful benefits for stress control and health enhancement. These relaxation techniques are but one part of a comprehensive stress management program, through regular and continuous practice appropriate for each person, they will make an effective role in stress management. In this review, author reviewed how to practically use meditation, progressive muscle relaxation and autogenic training, in more detail. In the treatment of various stress-related disease, especially in psychiatric disorders, the relaxation technique may be a useful complement to conventional treatment and serves as an intervention between stress and disease.

• Science of Emotion and Sensibility
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• v.17 no.2
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• pp.85-90
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• 2014

The purpose of the study is to develop self-management system that people can enhance physical and psychological health through repeating by themselves to relieve work-related stress. The regular respiration can help homeostasis of heart to maintain. Also the effect can be stabilized from irregular heart rhythm by work-related stress. People have optimal respiration cycle to stabilize heart rhythm and repeat training using their RSP(respiration) time including expiration and inhalation. This system is not only offering optimal respiration training service but also finding optimal respiration cycle. The adults who have stress from work participated in verification experiment. This study expects to help those people who are workers related to call center jobs in emotional labor can relieve their stress. It can also help to enhance their own health and increase their work efficiency.

• Journal of the Korea Convergence Society
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• v.5 no.3
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• pp.29-39
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• 2014

This study designed to know subjective structure about type of coping with stress of nursing students using Q-methodology. The statement positions on the sorting continuum were scored from +4(representing the highest level of agreement) through 0(at the neutral position on the continuum) through -4(representing the highest level of disagreement). Factor analysis of the data was undertaken using PC QUANL software to determine if any patterns were discernible. The four types extracted eigenvalues greater than 1.0 and explained approximately 52.14% of the variation in responses(31.73, 10.13, 5.73 and 4.65% respectively).: (1) Positive resolve type, (2) Ignore problem type, (3) Self resolution type and (4) Conversation type. The study results can be utilized in both an effective nursing education and clinical practice.

• 건강소식
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• v.30 no.10 s.335
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• pp.6-11
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• 2006

현대 사회를 살아가는 사람들은 각종 스트레스에 노출되어 있다. 불안한 미래와 과다한 업무, 가족 간의 불화, 각종 사회적 위험요소가 팽배한 현실에서 현대인들이 받은 스트레스는 회피할 수도, 저항할 수도 없는 삶의 과정에서 자연스럽게 나타나는 것이다. 심한 스트레스는 우리의 정신적인 안정을 깨뜨리고 불안감과 긴장감을 유발한다. 스트레스는 정신건강을 해치는 주범이 되기도 하지만 그렇다고 스트레스가 모두 다 해로운 것만은 아니다. 스트레스는 어려움을 극복하게 하고, 목표를 성취하도록 힘을 주며, 동기를 유발시키고 삶의 활력을 불어넣기도 한다. 따라서 건설적일 수도 있고, 파괴적일 수도 있는 스트레스를 어떻게 다루는가에 따라 우리의 건강과 행복을 크게 영향을 받게 된다. 이번 10월호에서는 고디 안산병원 한창수 교수와 한국 심리적성센터 전현두 원장의 도움말로 스트레스에 관해 자세히 알아본다.

• Journal of the Korea Convergence Society
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• v.7 no.3
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• pp.15-24
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• 2016

The purpose of this converged study was to examine the influencing factors on occupational stress in Korean workers. Data were collected with a convenience sample of 207 male workers living in Jeollanam-do region. The structured questionnaires measured the general and job-related factors, social support, and occupational stress. The results were as follows. (1) About half of participants had higher scores in occupational stress. (2) The annual income, supervisors' support, and coworkers' support were statistically significant variables predicting the level of occupational stress among Korean workers, accounting for 36% of the variability. The results of the study indicate that it is necessary to establish strategic workforce planning for workers to reduce occupational stress.