• 무역학회지
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• 제48권1호
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• pp.263-285
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• 2023

본 연구는 동남아시아와 인도네시아 시장에서 성공적인 슈퍼앱 Gojek의 비즈니스 모델, 성장과정 그리고 성공요인에 대해서 살펴보는 데 목적이 있다. Gojek의 비즈니스 모델 분석은 많은 기업들이 비즈니스 모델 수립에 활용하여 온 비즈니스 캔버스(9 Block)를 중심으로 살펴보았다. Gojek의 성장 과정은 Timeline을 기반으로 구성하였다. Gojek 1.0 단계는 차량호출 서비스를 시작하는 시기부터, Gojek 2.0은 생활밀착형 플랫폼으로 도약하는 단계, Gojek 3.0은 국내외 사업 확장과 다각화 과정, Gojek 4.0은 Tokopedia와 합병을 통한 GoTo 로 변화하며 더 높은 도약을 설정하는 단계로 살펴보았다. 이를 토대로 Gojek의 성공요인을 ① Hyperlocalization ② 퍼스트 모바일 ③ 미션 실천을 통한 사랑받는 기업 ④ 금융의 포용성 제공 ⑤ 인수합병와 파트너십을 통한 사업 확장 및 다각화⑥ 해외시장 진입 ⑦ 다양한 파트너와 투자유치 ⑧ Lock-in효과와 초 개인화로 나타내었다. 본 연구를 통해 얻은 시사점과 연구의 한계와 방향성을 논하였다.

• 복식문화연구
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• 제31권3호
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• pp.330-345
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• 2023

This study aimed to categorize consumers using super app functional characteristics to identify demographic differences, and analyze shopping orientations by consumer type. This data can be used by fashion and beauty companies for product planning and marketing strategies. To categorize super app consumers, data were analyzed with SPSS v.26.0 software using frequency, factor, reliability K-mean cluster, and distributed analyses, one-way-ANOVAs, and Scheffe verification. Cross-analysis was conducted to correlate super app consumer types with demographic characteristics. One-way-ANOVAs and Scheffe verification were used to analyze the differences in shopping preferences between super app consumer groups. As a result of our analyses, super app consumers were classified into four types: the ration type, the low-use type, the multifunction type, and the habit type. There were statistically significant differences between these types in age, occupation, marital status, average monthly household income, and shopping impact factors. Five super app user shopping orientations were identified: brand pursuit, pleasure pursuit, trend pursuit, risk perception, and economic orientation. The differences in the preferred orientation between super app consumer types were found to be statistically significant. The majority of respondents were multifunction type consumers. This group used the super app most frequently and effectively. They also demonstrated the highest scores for all five of the shopping orientations. The classification of consumer types in this study will allow the fashion and beauty industries to utilize super apps for more targeted product design and marketing.

• 한국산업융합학회 논문집
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• 제27권2_2호
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• pp.343-356
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• 2024

Super app is an application that provides a variety of services in a unified interface within a single platform. With the acceleration of digital transformation, super apps are becoming more prevalent. This study aims to suggest service enhancement measures by analyzing the user review data before and after the transition to a super app. To this end, user review data from a payment-based super app(Shinhan Play) were collected and studied via topic modeling. Moreover, a matrix for assessing the importance and usefulness of topics is introduced, which relies on the eigenvector centrality of the inter-topic network obtained through topic modeling and the number of review recommendations. This allowed us to identify and categorize topics with high utility and impact. Prior to the transition, the factors contributing to user satisfaction included 'payment service,' 'additional service,' and 'improvement.' Following the transition, user satisfaction was associated with 'payment service' and 'integrated UX.' Conversely, dissatisfaction factors before the transition encompassed issues related to 'signup/installation,' 'payment error/response,' 'security authentication,' and 'security error.' Following the transition, user dissatisfaction arose from concerns regarding 'update/error response' and 'UX/UI.' The research results are expected to be used as a basis for establishing strategies to strengthen service competitiveness by making super app services more user-oriented.