• 한국의류학회지
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• 제38권3호
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• pp.355-371
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• 2014

The present study investigated the dimensionality of satisfaction and dissatisfaction as well as evaluated the effects of social commerce characteristics on satisfaction and dissatisfaction. The conceptual framework of the study was built on Herzberg's motivation-hygiene Theory and the Kano Model. We gathered 519 data by social commerce users through an online survey and used SPSS 20.0 for the analysis. The findings showed that satisfaction and dissatisfaction are two distinct constructs; in addition, nine characteristics of social commerce were derived from factor analysis. Among the nine factors of social commerce characteristics, diversity had a positive influence only on satisfaction and uncertainty had only a positive impact on dissatisfaction; however, price discount, product quality and transaction safety, influenced both satisfaction and dissatisfaction. There were several factors that had no significant influence on both satisfaction and dissatisfaction. The findings of the study support Herzberg's motivation-hygiene Theory and the Kano Model. The present study helps social commerce managers establish a plan to maximize factors that influence consumer satisfaction and minimize the factor influencing dissatisfaction.

• 한국의류학회지
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• 제38권2호
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• pp.161-174
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• 2014

This study performs an investigative research on the shopping value of consumers who purchase fashion/beauty products using group buying social commerce among the types of social commerce and private shopping malls. We provide basic knowledge on consumer behavior using social commerce newly appeared as shopping channels. For the method, the research was performed by designing a sequential integration method of conducting quantitative verification after qualitative research. As a result of qualitative research, multiple shopping values have been shown as the common shopping values of consumers using two types of shopping malls. The dimensions are price, quality, convenience, interaction, information, reliability, hedonic and impulse buying values. A total of eight sub-dimensions have appeared due to performing quantitative verification on the shopping value of group buying social commerce. The dimensions are same as the results from the qualitative research. The shopping value of consumers who purchase fashion/beauty products using private shopping malls has been classified into seven dimensions (except interaction value).

• 한국IT서비스학회지
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• 제12권2호
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• pp.31-53
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• 2013

Web 2.0 has affected existing e-commerce and created a new business model of e-commerce, known as social commerce. Social commerce is a subset of e-commerce using social network services and is emerging as an important platform due to increased popularity of social networking services. This study focuses on analyzing the factors that influence the shopping value and intention to repurchase of social commerce users. Based on prior researches, we develop a research model, including individual characteristics of social commerce users (Collectivism, Price Sensitivity, Impulse Buying) and social commerce characteristics (Cost saving, Product Variety, Shopping Convenience). Furthermore, this study proposed the moderating effect of Perceived Security and the relationship between shopping value and intention to repurchase. To empirically validate, the data were collected from 220 social commerce users. The results indicated that individual characteristics (collectivism, price sensitivity, impulse buying) were positively related to hedonic shopping value. In addition, social commerce characteristics (cost saving, shopping convenience) were positively related to utilitarian value. The shopping value(hedonic and utilitarian) had a significant influence on intention to repurchase. The moderating effects of perceived security also was significant. Lastly, the implications for theory and practice are discussed.

• 한국IT서비스학회지
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• 제16권3호
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• pp.127-146
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• 2017

The convergence of e-commerce and social media have given rise to a social commerce of online group-buying. Social commerce of online group-buying is a subset of B2C (Business to Consumer) and uses social media for marketing to facilitate online buying of products and services. The social commerce of online group-buying offers new and popular products or services every day, and uses social media to bring together separated consumers. In these backgrounds, we think that personality trait associated with seeking new and popular products or services, and social influence from social media are likely to be related to intention to use in social commerce of online group-buying. This study aims to examine and analyze novelty seeking and social influence that influence intention to use in social commerce of online group-buying in China. Our research model, which included novelty seeking and social influence, was developed based on the technology acceptance model. A questionnaire survey was carried out for empirical analysis. The results of empirical analysis based on a sample of 218 users showed that novelty seeking has a significant positive impact on intention to use, and social influence has a significant positive impact on perceived usefulness. We suggested academic implications and practical implications based on our empirical research.

• Journal of Information Technology Applications and Management
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• 제19권4호
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• pp.137-152
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• 2012

As social media such as facebook and twitter is widespread, social commerce appears as a new way of e-commerce. Social commerce is a subset of electronic commerce that involves using social media that supports social interaction and user contributions. From the understanding of social commerce and literature review, we deduced the research model that relationship, collectivism, convenience, usefulness, low price, reputation, and rapidness have influence on satisfaction and repurchase intention. As a result of data analysis, relationship, convenience, usefulness, low price, and rapidness had influence on satisfaction and repurchase intention. And collectivism had influence on relationship. But reputation did not have influence on satisfaction. The focus of this study is on the effect of relationship and collectivism on satisfaction and repurchase, because relationship and collectivism is the major feature of social commerce. Succinctly speaking, collectivism affects relationship among users, in turn, relationship affects satisfaction and repurchase intention. This study gives a contribution to business. Business related with social commerce has to make a business strategy for managing relationship and consider collectivism tendency for selecting target customer.

• 한국정보시스템학회지:정보시스템연구
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• 제20권4호
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• pp.205-232
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• 2011

With the rapid growth of internet technology, social commerce has played an important and central role in the online shopping area. Thus, we focus on the factors that influence on the adoption of social commerce. This study analyzes the relationship between perceived risk and the shopping motive in social commerce, and investigates whether the shopping motive significantly impact the purchase intention of the social commerce. The perceived risk is comprised of social risk and psychology risk, and the shopping motive is formed from personal motive and social motive. Finally, we analysis a moderating effect of collectivism. The results indicated that the personal motive was negatively affected by the social risk and psychology risk, and social motive was negatively affected by the psychology risk. The social risk and psychology risk had negative effect on the purchase intention, and personal motive and social motive had positive effect on the purchase intention of the social commerce. Finally, low collectivism seems to have the negative effect of the purchase intention by the perceived risk. The implications of integrating perceived risk and shopping motive into the proposed social commerce adoption model are discussed.

• 한국정보시스템학회지:정보시스템연구
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• 제21권1호
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• pp.93-116
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• 2012

Internet users' desire to share shopping experiences has resulted in the appearance of the paradigm shift called social commerce, which combines social media with commerce. However, while foreign market realizes social commerce in a various way, current domestic social commerce market still seems to be highly filled with social shopping sites offering 50 percent discount, thus causing concerns about market distortion from a cutthroat competition. In order to overcome the limitations of social commerce remaining in the early stage, and to enhance the communication among consumers, this study conducted an empirical study on the social-commerce business models design based on context. The results of the study brought the imaginary, optimal combination model by conjoint analysis, using the segmented group through cluster analysis. To overcome the uniformity of social commerce and to enhance communication among consumers, the context-based optimal combination model should be proposed as the alternative social commerce business model in the domestic market which remains as a simple group-purchase function. Furthermore, this study will be used as an informative reference designing customer oriented service model for social commerce business.

• 지능정보연구
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• 제29권2호
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• pp.303-321
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• 2023

메타버스 쇼핑은 새로운 형태의 소셜커머스로 최근 그 중요도가 높아지고 있다. 이에 본 연구는 S-O-R 모델을 기반으로 메타버스 쇼핑의 사용자 이용 의도에 영향을 미치는 요인을 분석하는 것을 목표로 한다. 본 연구의 결과는 텔레프레즌스, 엔터테인먼트, 개인화 추천 및 사회적 상호작용이 메타버스 쇼핑에서의 플로우 경험과 만족도에 유의미한 영향을 미치는 요인임을 보여주고 있다. 또한, 만족도와 플로우 경험은 사용자 이용 의도에 유의미한 영향을 주는 것으로 파악되었다. 이를 통해 본 연구는 메타버스 쇼핑의 사용자 경험 개선과 사용자 이용 의도 증대를 위한 실무적 시사점을 제시한다.

• 경영정보학연구
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• 제13권1호
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• pp.75-96
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• 2011

본 연구는 e-Commerce 산업의 미래 트랜드를 예측하기 위해 Coolhunting을 실시하였다. Coolhunting은 사회네트워크 분석을 통해 트렌드세터를 발견하고 이들의 집단지성을 통해 미래 트랜드인 Cool Trends를 읽어내는 방법이다. Coolhunting은 사회네트워크분석을 통해 실시되는데 본 연구에서는 사회 네트워크 분석 Tool 중 NodeXL을 활용하였다. e-Commerce 산업의 Cool Trends를 발견하기 위해 e-Commerce 기업, 상품, 고객서비스 유형, 고객응대직원, 고객간의 산업네트워크 연구모형을 설계하였다. 연구모형을 통해 e-Commerce 산업의 흐름을 분석하고, 네트워크 영향력을 나타내는 사이중앙값과 페이지랭크값 분석을 통해 트렌드세터들의 특성을 파악하였다. 본 연구의 결과 e-Commerce 산업 네트워크는 혼돈형태에서 현재 집단지성형태의 네트워크로 변화되고 있었다. 네트워크 영향력에 대한 분석결과 e-Commerce 시장의 Cool Trends가 VIP, 우수, 관리등급의 여성고객(트렌드세터)들을 중심으로 집단지성을 통한 상거래인 소셜커머스 시장이 활성화 될 것이고, 소셜커머스에서는 소비자들에게 시맨틱한 소비를 촉진시키고, 상품군 중 화장품/미용기구/향수 상품군에서 고객 들의 구매력이 집중될 것이라는 것을 발견하였다. 본 연구결과를 통해 e-Commerce 기업이 취해야 할 전략적 방향성을 제언하였고, 국내 e-Commerce 기업들에게 있어서 지속적 성장이 이루어지고, 고객들에게 있어서는 양질의 서비스가 제공되기를 바란다.

• 지역과문화
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• 제7권2호
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• pp.155-172
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• 2020

본 연구는 콘텐츠 내에서 소개되는 상품과 서비스에 대한 소비자 태도에 영향을 미치는 요인들을 분석하고, 요인별로 한국과 중국의 소비자 간 차이가 있는지를 탐구하였다. 소비자 태도에 영향을 미치는 요인에 대한 분석에서 독립변인으로 정보성, 신뢰성, BJ 매력성, 소비자혁신성을 설정하였다. 분석 방법으로 확인적 요인분석, 상관관계 분석과 위계적 회귀분석을 사용하였다. 분석 결과, 소비자혁신성, BJ 매력성, 신뢰성의 순서로 영향력이 큰 것으로 나타났으며 정보성의 영향은 통계적으로 유의하지 않았다. 대체로 소셜 미디어나 디지털 광고의 효과와 관련된 선행연구들과 일치하는 결과였다. 정보성의 영향은 관련 연구에서 소비자나 채널의 특성에 따라 유의하거나 유의하지 않은 경우가 엇갈리게 보고되고 있어 관련한 후속 연구가 필요하다. 요인별 한국과 중국 소비자의 차이는 독립표본 t-test 방법을 통해 검증하였다. 신뢰성, BJ 매력성, 태도 항목에서 중국 소비자들의 점수가 더 높았고 평균 차이는 유의하였다. 이는 체험형 1인 미디어콘텐츠가 연계되는 미디어커머스 환경의 차이에 기인한 것으로 판단할 수 있다. 정보성과 소비자혁신성의 차이는 유의미하지 않았다. 향후 연구대상의 범위를 확대 및 실험방식 도입을 통한 후속 연구를 기대한다.