• Asia Marketing Journal
• /
• v.14 no.2
• /
• pp.97-125
• /
• 2012

Companies recently introduce art collaborated products incorporating culture into a product. Art collaborated products include incorporating famous movies and/or design of an artist into a newly launched product. The introduction of art collaborated products are gradually increasing. However, research for this trend is relatively scarce. Although research concerning design has discussed a number of different factors as playing a role in influencing responses to design including culture, fashion, innate preferences, etc.), only limited attention has been paid to the processes by which consumers generate responses to product designs. People with different characteristics may respond differently. When people encounter these art products, they may become curious, may think that these products are unique, novel and innovative. People tend to show different levels of curiosity when they encounter new and novel objects, which they have rarely seen or experienced. Curiosity is defined as a desire for acquiring new knowledge and new sensory experience. Previous studies demonstrated that curiosity motivates individuals to engage in exploratory behaviors. People also show different levels of need for uniqueness, which is defined as being different from others or becoming distinctive among a larger group. Individual's need for uniqueness results from signals conveyed by the material objects that individuals choose to display. Recently, researcher have developed the need for uniqueness with three distinct constructs. These three concepts include creative choice, unpopular choice, and avoidance of similarity. Creative choice is a trait tendency of an individual by expressing or differentiating himself from others through consumptions of unique products. Unpopular choice is related to an individual's tendency to consume products, which deviates from group norms. Avoidance of similarity is linked to the avoidance of consumption behavior of products that are not famous. Past research implies that people with different levels of need for uniqueness show different motivational processes. Previous research also demonstrates that different customer emotions may be derived when consumers are exposed to these art collaborated products. Research tradition has been investigated three different emotional responses such as pleasure, arousal, and dominance. Pleasure is defined as the degree to which a person feels good, joyful, happy, or satisfied in a situation. Arousal is defined as the extent to which a person feels stimulated, active, or excited. Dominance is defined as the extent that a person feels powerful vis-a-vis the environment that surrounds him/her. Previous research show that complex, speedy, and surprising stimuli may excite consumers and thus make them more pleased and engaged in their approach behavior. However, the current study identified these emotional responses as positive emotion, negative emotion, and arousal. These derived emotions may lead consumers to approach and/or avoidance behaviors. In addition, males and females tend to respond differently when they are exposed to art collaboration products. Building on this research tradition, the current study aims to investigate the inter-relationships between individual traits such as curiosity and need for uniqueness and individual's emotional responses including positive and negative emotion and arousal when people encounter various art collaborated products. Emotional responses are proposed to influence purchase intention. Additionally, previous studies show that male and females respond differently to similar stimuli. Accordingly, gender difference are proposed to moderate the links between individual traits and emotional responses. These research aims of the current study may contribute to extending our knowledge in terms of (1) which individual characteristics are related to different emotions, and (2) how these different emotional responses inter-connected to future purchase intention of arts collaborated products. In addition, (3) the different responses to these arts collaborated products by males and females will guide managers how to concoct different strategies to these segments. The questionnaire for the present study was adopted from the previous literature and validated with a pilot test. The survey was conducted in Daegu, a third largest city in South Korea, for three weeks during June and July 2011. Most respondents were in their twenties and thirties. 350 questionnaires were distributed and among them 300 were proved to be valid (valid response rate of 85.7%). Survey questionnaires from valid 300 respondents are used to test hypotheses proposed. The structural equation model (SEM) was used to validate the research model. The measurement and structural model was tested using LISREL 8.7. The measurement model test demonstrated that consistency, convergent validity, and discriminat validity of the measurement items were acceptable. The results from the structural model demonstrate that curiosity has a positive impact on positive emotion, but not on negative emotion and arousal. Need for uniqueness has three different sub-concepts such as creative choice, unpopular choice, and avoidance of similarity. The results show that creative choice has a positive effect on arousal and positive emotion, but has a negative impact on negative emotion. Unpopular choice has a positive effect on arousal, but on neither positive nor negative emotions. Avoidance of similarity has no impact on neither emotions nor arousal. The results also demonstrated that gender has a moderating influence. Males show more negative emotion to creative and unpopular choices. Implications and future research directions are discussed in conclusion.

• Journal of Digital Convergence
• /
• v.18 no.5
• /
• pp.205-220
• /
• 2020

This study investigated whether there was a difference in off-line consumption behavior on and off-line. Online surveys were conducted on 218 people aged 20 to 59 who live in the country actively using Instagram, and the results of analysis through technical statistical analysis, logistic regression analysis, and linear regression analysis are as follows. There are some differences in the consumption items and expenditures of showing consumption behavior on Instagram and showing consumption in real space. In addition, there were different factors influencing the behavior of showing off in Instagram and the factors affecting the showing of consumption in real space. Age, education, and narcissism have an effect on show off behavior in Instagram, whereas age, materialism, and narcissism have been identified as factors influencing in real space. Whether on Instagram or in the real space, the positive emotions felt by consumers after showing off consumption had a statistically significant effect on consumer happiness. This study has significance in that it has empirically verified the difference between Instagram and actual consumption behaviors, and sought the direction of healthy consumption behaviors for consumer happiness.

• The Journal of the Korea Contents Association
• /
• v.19 no.9
• /
• pp.162-180
• /
• 2019

This study examined the effects of value-in-behavior toward pro-social consumption behavior on consumers' pro-social practices and the moderating effects of consumer's social capital based on trust and reciprocity that enhances collective actions to seek socially common values. The result showed that the value-in-behavior toward pro-social consumption was positive in general, and altruistic value was the highest, followed by emotional value, social value, and functional value. The pro-social behaviors of age groups were significantly different. In all pro-social behaviors, the older group was more active, except for the rejection of the unfair business. The result also showed that the functional value and emotional value have significant effects on consumer's pro-social practices. The interaction effects between trust and emotional value and between reciprocity and functional value were significant. Based on these results, the theoretical and practical implications for facilitating the transition to the direction of consumer's role in making positive social impacts.

• Knowledge Management Research
• /
• v.22 no.1
• /
• pp.243-267
• /
• 2021

Sentiment represents one's own state through the process of change to stimulus, and emotion represents a simple psychological state felt for a certain phenomenon. These two terms tend to be used interchangeably, but their meaning and usage are different. In this study, we try to find out how it affects the helpfulness of reviews by classifying sentiment and emotion through online reviews written by online consumers after purchasing and using various products and services. Recently, online reviews have become a very important factor for businesses and consumers. Helpful reviews play a key role in the decision-making process of potential customers and can be assessed through review helpfulness. The helpfulness of reviews is becoming increasingly important in practice as it is utilized in marketing strategies in business as well as in purchasing decision-making issues of consumers. And academically, the importance of research to find the factors influencing the helpfulness of reviews is growing. In this study, Yelp.com secured reviews on restaurants and conducted a study on how the sentiment and emotion of online reviews affect the helpfulness of reviews. Based on the prior research, a research model including sentiment and emotions for online reviews was built, and text mining analyzes how the sentiment and emotion of online reviews affect the helpfulness of online reviews, and the difference in the effects on emotions It was verified. The results showed that negative sentiment and emotion had a greater effect on review helpfulness, which was consistent with the negative bias theory.

• KIISE Transactions on Computing Practices
• /
• v.22 no.5
• /
• pp.209-217
• /
• 2016

As smartphone usage increases, the number of consumers who refer to review data of e-commercial products using web sites and SNS is also explosively multiplying. However, reading review data using traditional websites and SNS is time consuming. Also, it is impossible for consumers to read all the reviews. Therefore, a system that collects review data of products and conducts sentiment word analysis of the review is required to provide useful information. The majority of systems that provide such information inadequately reflect the properties of the product. In this study, we described a system that provides analysis and evaluation of e-commerce products through review sentiment words as reflected properties of the product. Furthermore, the system enables consumers to access processed information about reviews quickly and in visual format.

• Proceedings of the Korea Contents Association Conference
• /
• 2011.05a
• /
• pp.137-138
• /
• 2011

본 연구에서는 Mehrabian과 Russell (1974)의 S-O-R모델을 바탕으로 연구범위를 확장하여 점포이미지와 쇼핑가치를 포함한 연구모형을 설계하였다. 연구모형을 토대로 대형유통시설의 점포 관련 다양한 이미지를 선행자극요인으로 선정하고, 소비자들이 쇼핑하면서 경험하는 감정요인을 반응요인으로 설정하여 이들 변수들이 소비자의 행동의도에 미치는 영향을 파악하는데 주된 목적이 있다. 또한 이들 자극-반응 변수간의 관계에 쇼핑가치를 도입하여 조절효과를 검증하고자 한다. 본 연구는 연구범위를 확장하여 국가 간 비교 및 선행연구들이 간과하고 있는 부분에 대한 이론적, 실증적 접근을 시도하고 있다는데서 그 의미를 찾을 수 있다. 본 연구의 결과는 이론적인 측면은 물론 실무적인 측면에서도 본격적인 해외시장개척을 하는 한국유통기업의 해외마케팅전략 수립에 활용할 수 있는 유익한 시사점을 제공해 줄 수 있을 것이다.

• The Journal of the Korea Contents Association
• /
• v.17 no.8
• /
• pp.551-559
• /
• 2017

This study was to find out recognition of customers on association between necessity of Hospital Brand Identity and service value, to suggest efficiency contents of public relations(PR) for give shape to positive emotion or emotional empathy about hospital. The result of study, necessity of Brand Identity in hospital PR contents was recognized to order facility environment specialized sector of medical service scale of hospital reputation of doctor, recognized to higher necessity of Hospital Brand Identity in case lower to use of practical hospital. In association between necessity of Brand Identity and service value of Hospital Brand Identity was confirmed to be higher recognize service value if more higher recognize necessity about scale and reputation of doctor. Accordingly, to suggest PR contents for give shape to positive and emotional empathy in relation of customers, small and medium hospitals will important finding process a specific character in each other hospitals, the value will be consider for efficiency marketing to reflect opinions of customers.

• Proceedings of the Korean Society of Computer Information Conference
• /
• 2013.01a
• /
• pp.201-204
• /
• 2013

디지털 컨텐츠의 종류와 양이 폭발적으로 증가하면서 컨텐츠 선호도 투표는 강한 파급력을 지니게 되었다. 하지만 컨텐츠 소비자가 직접 투표를 해야 하는 현재의 방법은 사람들의 투표 참여율이 저조하며, 조작 위험성이 높다는 문제점이 있다. 이에 본 논문에서는 컨텐츠 소비자의 얼굴 표정에 드러나는 감정을 인식함으로써 자동으로 컨텐츠 선호도를 추론하는 시스템을 제안한다. 본 논문에서 제안하는 시스템은 기존의 수동 컨텐츠 선호도 투표 시스템의 문제점인 컨텐츠 소비자의 부담감과 번거로움, 조작 위험성 등을 해소함으로써 보다 편리하고 효율적이며 신뢰도 높은 서비스를 제공하는 것을 목표로 한다. 따라서 본 논문에서는 컨텐츠 선호도 추론 시스템을 구축하기 위한 방법을 구체적으로 제안하고, 실험을 통하여 제안하는 시스템의 실용성과 효율성을 보인다.

• Proceedings of the Korean Society of Computer Information Conference
• /
• 2012.07a
• /
• pp.323-324
• /
• 2012

최근 스마트폰 환경에서 제공되는 수많은 서비스들은 일률적으로 소비자에게 단방향으로 제공되던 예전과 달리 사용자마다 개인화된 서비스 제공을 통해, 더욱 효율적으로 서비스를 제공하려는 시도들이 이루어지고 있다. 그 중에서 감정인식을 이용한 연구는 사용자에게 최적화된 개인화 서비스 제공을 위해 사용자의 감정을 인식하여 사용자가 느끼는 감정에 맞는 서비스를 제공함으로써 보다 몰입감을 느낄 수 있도록 하여 결과적으로 특정 서비스의 이용을 유도하도록 할 수 있다. 본 논문에서는 사용자 선호도와 컨텍스트 정보를 활용하여 사용자의 감정을 추출하고 이를 음성기반 감정인식과 융합하여 그 정확도를 높이고 실제서비스에서 활용할 수 있는 시스템 설계를 제안한다. 제안하는 시스템은 사용자 선호도와 컨텍스트 인식으로 감정을 판단했을 경우의 오류를 음성을 통한 감정인식으로 보완하며, 사용자가 감정인식 시스템을 활용하기 위한 비용을 최소화한다. 제안하는 시스템은 스마트폰에서 사용자 감정을 이용한 애플리케이션이나 추천서비스 등에서 활용이 가능하다.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2023.11a
• /
• pp.1204-1205
• /
• 2023

본 논문은 소비자의 리뷰 데이터를 기반으로 한 새로운 감성 분석 방법을 제안한다. 긍정, 부정, 중립으로 분류하는 전통적 감성 분석방법은 텍스트에 나타난 감정의 섬세한 차이를 파악하기 어렵다. 이에 본 연구에서는 GPT 모델을 사용하여 텍스트에서 사용자의 감정을 8 가지의 카테고리로 세분화한다. 부정적 정서를 가진 리뷰에서 분노, 혐오, 실망과 같은 구체적인 감정들을 직관적으로 파악할 수 있었고, 감정의 강도까지 파악할 수 있었다. 제안된 방법을 통해 기업은 고객의 요구 사항을 정확하게 인지할 수 있으며, 고객 맞춤형 서비스 개선에 기여할 수 있다는 점이 기대된다.