• 한국정보통신학회:학술대회논문집
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• 한국해양정보통신학회 2003년도 추계종합학술대회
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• pp.329-332
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• 2003

본 논문에서는 마이크로프로세서를 사용하여 주유소 이용자가 주유기 조작방법을 모르더라도 직접 주유할 수 있는 간단한 인터페이스를 구현하고자 한다. 현재 주유소 이용자가 직접 주유할 수 있는 셀프 주유기가 상용화 되어있지만 셀프 주유기를 별도로 설치 해야하며, 주유 과정이 복잡하여 셀프 주유를 꺼리는 실정이다. 이러한 과정을 신용카드나 현금을 이용하여 주유 금액을 결재하면 모든 과정이 자동적으로 처리되어 주유기 조작법을 모르더라도 간단하게 주유할 수 있으며, 주유소에서는 셀프 주유를 하기 위해 셀프 주유기를 따로 구매할 필요 없이 간단한 회로를 인터페이스 하여 셀프 주유를 병행할 수 있는 시스템을 개발하고자 한다.

• 환경기술인
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• 제24권통권251호
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• pp.50-53
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• 2007

• 한국경영과학회지
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• 제37권4호
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• pp.73-93
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• 2012

In recent years, service delivery systems employing a self-service approach have been rapidly spreading. Since a self-service system provides a lower product price, it attracts more customers. However, some system managers are still hesitant to accept a self-service system, because there is no systematic model to predict its performance. Therefore, this research attempts to provide a systematic and quantitative model to predict the performance of a self-service system, focused specifically on a self-service gas station. Under this model, the traditional queuing theory was adopted to describe the general self-service process, but it is also assumed that some changes occur in both the customer arrival rate and the service performance rate. In particular, the price elasticity was introduced to capture the change in the customer arrival rate, and the existence of learning effect and helpers were assumed to design the changed service performance rate. Under these assumptions, a simulation model for a self-service gas station is established, and three performance measurements, such as average number of customers, average waiting time, and Utilization are observed, depending on the changes in price difference and helper-operating time. In this research, the optimal operation strategy for price differentiation and helper-operating time is proposed in accordance with the level of the customer learning rate. Although this research confines the scope of the study to the self-service gas station model, the results of this research can be applied to any type of self-service system.