• Proceedings of the Korea Contents Association Conference
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• 2014.11a
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• pp.323-324
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• 2014

뮤지컬 "노트르담 드 파리"의 전체 이야기를 전개해나가는데 크게 공헌한 것은 원작의 취지와 장르적 완성도를 보여준 노래와 음악이다. 이런 관점에서 스토리와 음악을 결합시킨 송스루 뮤지컬(Sung-through Musical)인 아리아(aria)는, 대사를 말하듯이 노래하는 기존의 서창이나 랩과는 달리, 그 어떤 음악이나 예술장르보다 가장 완벽하게 빅토르 위고의 작품을 재현해 냈다.

• Proceedings of the Korean Society of Environment and Ecology Conference
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• 2008.04a
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• pp.113-115
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• 2008

• Proceedings of the Korean Environmental Sciences Society Conference
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• 2020.10a
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• pp.108-108
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• 2020

• Proceedings of the Korean Society for Quality Management Conference
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• 2007.04a
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• pp.279-284
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• 2007

This study develops a model which measures service standardizations focused on the process of call center service. It analyzes the relationship between service standardizations and efficiency of business as well. The model consists of two dimensions to offering service and managing customers. These two dimensions have six major elements: accessibility, customer orientation, professionalism, offering a solution, customer satisfaction management, and customer information management. Also we assumed that low customer interaction and labor-intensive of service business increase the level of service standardization.

• Journal of Korean Society for Quality Management
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• v.29 no.2
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• pp.1-16
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• 2001

The existing studies on measuring service quality have focused on moderating expectation. But one of real problems of measuring service quality is the assumption that customer's perceived quality is increased linearly by gap(performance-expectation). In this study, we assumed non-linearity of customer's perceived quality. The results of empirical study show that NL-SERVQUAL(suggested model in this paper) is better than SERVQUAL and SERVPERF.

• Journal of Korean Society for Quality Management
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• v.30 no.3
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• pp.79-93
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• 2002

Many companies are struggling with the issue of performance measurement because a generally accepted framework does not exist. The Balanced Scorecard is designed to help firms that have historically overemphasized short-term financial performance. In this article, we discuss the interrelation between supply relationship and BSC. The Balanced Scorecard to measure quality performance with respect to supply relationship is suggested. Based on the survey of 84 venture firms, the validity of the measurement tool is tested statistically. Consequently, it was found that the suggested items have validity to measure supply relationship quality performance

• Journal of Korean Society for Quality Management
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• v.33 no.3
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• pp.31-40
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• 2005

Existing researches indicated that customer orientation was related to customer performance, customer satisfaction and customer commitment positively. We investigate the effect of customer orientation to customer performance, according to service mechanism. This study extends the past researches by measuring customer orientation from customer's perspective. Results show that the effect of customer orientation to customer performance is different according to service mechanism.

• Proceedings of the Korean Society of Soil and Groundwater Environment Conference
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• 2002.09a
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• pp.89-91
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• 2002

본 연구는 소수성 유기물로 오염된 지하수를 복원할경우, 식품등급의계면활성제와 NaOH 또는 NaCl 의 효과를 연구하기 위하여 주상실험을 실시하였다. 실험결과 게면활성제와 NaOH의 혼합 사용이 가장 효과적이었으며, $Na^{+}$의 counter-ion 효과보다는 OH-의 pH효과가 더욱 중요한 인자가 됨이 밝혀졌다.

• Journal of Korean Society for Quality Management
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• v.29 no.1
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• pp.61-84
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• 2001

The problem of trend change in the failure rate is great interest in the reliability and survival analysis. In this paper we develop a test statistic for testing whether or not the failure rate changes its trend based on a complete sample. Monte Carlo simulations are conducted to investigate the speed of convergence of the proposed test statistic.

• Journal of Korean Society for Quality Management
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• v.39 no.1
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• pp.45-56
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• 2011

The purpose of this research is to find key factors to invigorate customer satisfaction management from TQM perspective. Consequently, the results show that CS leadership has an effect on team competency, CS evaluation and feedback, and customer information system positively. Team competency and CS evaluation and feedback take positive effects on improving activities for customer focus. Improving activities for customer focus takes positive effects on result of customer satisfaction significantly.