• 제목/요약/키워드: 서비스 품질 만족

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Utility Function-Based Scheduling in a Multi-Ship Network with Coordinated Multi-Point Transmission (협력적 다중 선박 네트워크에서 유틸리티 함수 기반의 스케줄링 기법)

  • Kim, Yunsung;Lee, Seong Ro;So, Jaewoo
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.39C no.7
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    • pp.538-545
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    • 2014
  • This paper proposes a coordinated multi-point (CoMP) based dynamic transmission scheme in a downlink multi-ship network, where a central ship selects a ship in order to maximize the utility function. The proposed scheduling scheme dynamically decides to the usage of the coordinated multi transmissions and selects a user to be served for every frame, in order to the utility function on the basis of the throughput and fairness. In particular, the proposed utilify function based scheduling scheme aims to increase the quality of service of ships at the edge of cells. Under the proportional fair scheduling, the simulation results show that the proposed utility function-based scheduling improves the throughput of the ships at the cell edge with the little sacrifice of the system capacity.

A Study on the Evaluation of Multi-dimensional ASP Service Quality and Its Effects on User Satisfaction and Perceived Firm Performance (다차원 ASP 서비스 품질 평가와 고객만족, 인식된 기업성과에 미치는 영향에 대한 연구)

  • Kim, Sung-Hong;Kim, Jin-Han;Kim, Kil-Sun
    • Journal of the Korean Operations Research and Management Science Society
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    • v.33 no.2
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    • pp.45-73
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    • 2008
  • Quality has long been considered as an important factor in creating competitive advantage, and researches on quality have not been limited to off-line products but actively extended to e-services and information goods. However, given the nature of multi-dimensional aspect of quality, the systematic study on the quality of online service is still in its early stage. Especially, studies on the quality of ASP services have been rare in academic and professional journals despite the growth of ASP industry in its size and the rapid expansion in the range of application. In this paper we clarified the multi-dimensional quality aspects of the ASP service using a Garvin's framework (1984) which encompasses the service aspects of Products, and developed a measurement model for ASP service qualify. Then we empirically tested the effects of ASP service quality on user satisfaction and perceived firm performance using the data from 240 Korean small firms with less than 50 employees that had experienced the ASP service. Our results show that there are positive relationships among ASP service quality and personal performance, user satisfaction and perceived firm performance, and that product and service-related aspects of ASP service exert differential effects on performance measures so that the product-related aspects of the ASP service such as performance, features, reliability and conformance are considered to be more important in evaluating benefits from ASP services. Contrary to the approaches In literature where only the quality of online services is evaluated, our results emphasize the importance of differentiating Product and service-related aspects of ASP service and provide a basis for more comprehensive evaluation of ASP service quality.

The Impact of Demographical Characteristics on Service Quality and Customer Satisfaction for In-Flight Catering Service (인구통계학적 특성이 항공기내식 서비스 품질과 고객 만족에 미치는 영향)

  • Kwak, Tong-Kyung;Park, Shin-Jeong
    • Journal of the Korean Society of Food Culture
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    • v.14 no.4
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    • pp.305-317
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    • 1999
  • An attempt was made to provide valuable information to improve service quality and customer satisfaction for in-flight catering service. The customers' demographic characteristics that impact on service quality and customer satisfaction were examined for a group of customer. 474 customers who have been used the airplane within 1 year were participated in this study. Statistical analysis was performed using SAS software program (version 6.01) for descriptive analysis, factor analysis, t-test and ANOVA. The results of the study can be summarized as follows: 1. Service Quality in In-flight catering was assessed on the basis of 18 service quality attributes and 5 dimensions derived from a factor analysis. After comparing customers' perception to customers' expectation regarding in-flight service quality, the quality of dimensions for 'meals', and 'sanitation' were not showed any significant differences. However, the expectation for dimensions of 'diversity of menu', 'providing information', and 'the degree of concern to the customers' were rated significantly higher than the perception for those. 2. Among the demographic variables, age and gender had highly influences on the customers' expectation and perception regarding service quality and customer satisfaction. 3. The korean food that the customers wanted to have for in-flight meals was investigated. Among the kinds of gruel(jook), abalone gruel(jeonbok-jook), pumpkin gruel(hobak-jook), and pine-nut gruel(jat-jook) were chosen to have for in-flight korean meals. It was rated that the preferences for beef soup(sogogikook), hot spicy beef soup(youkgaejang), brown sea-weed soup(miyoukkook) were higher than others in soup group. The preferences for boiled rice with assorted mixture(bibimbab) showed the highest and beef and rice soup(seoleongtang), boiled rice with four the staple cereals(ogogbab) were preferred higher than the others in main dish group. Bulgogi was rated the most popular dish. Korean style punch with omiza(whachae), sweet rice dish(yaksik) and fried glutinous rice cake(gangjeong)showed high preferences in dissert.

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Effects of the Education Service Quality of Beauty Educational Institutions on Re-Registration (미용관련교육기관의 교육서비스 품질이 재등록 의도에 미치는 영향)

  • Lee, Kyounghui;An, Jongsuk
    • Journal of Fashion Business
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    • v.18 no.4
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    • pp.168-179
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    • 2014
  • Everyone has the desire to be well shaped. Modern people in the $21^{st}$ century utilize their external appearance as a tool to express their personalities and social activities for the improvement of cultural life and the acceleration of information transfer. The expression of beauty is a method of communication from the view point of creation in addition to the exchange of meaning & value, and it has become a method of image transfer due to the increased desire for a better appearance. The beauty industry was established in 1948 by the execution of the 1st hairdresser's license test, and has been developed in full scale through the enactment of the public health control act. Therefore, beauty education is currently qualitatively and quantitatively developed, and the educational role of the beauty institute has expanded to include training beauty professionals. Private beauty institutes provide students with beauty related education in preparation for the national technical qualification examinations or private beauty association tests. These beauty education opportunities enable aspiring beauticians to attend various beauty competition events and acquire a sense of accomplishment. The purpose of this study was to determine how the quality of the beauty educational institutes affects the re-registration rate, and to analyze the effect of the beauty educational institutes quality on the intention of re-registrations using a survey. The study results show that variables such as 'lecture satisfaction', 'internal environment satisfaction', 'facility satisfaction', and 'tuition satisfaction' are significantly related to the rate of re-registrations, with 'lectures satisfaction' especially having the largest influence on re-registration.

Mean Response Delay Estimation for HTTP over SCTP in Wireless Internet (무선 인터넷 환경에서 HTTP over SCTP의 평군 응답 시간 추정)

  • Lee, Yong-Jin
    • The Journal of the Korea Contents Association
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    • v.8 no.6
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    • pp.43-53
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    • 2008
  • Hyper text transfer protocol (HTTP) over transmission control protocol (TCP) is currently used to transfer objects in the Internet. Stream control transmission protocol (SCTP), an alternative to TCP, which allows for independent delivery among streams, and can thus reduce the mean response delay of web object. We present an analytical model to find the mean response delay for HTTP over SCTP, therefore, estimate the effectiveness of SCTP over TCP. Typical TCP delay models assume the wired environment. On the contrary, the proposed model in this paper assumes the multiple packet losses and wireless environment where fast retransmission is not possible due to small window. The estimated mean response time can be used the benchmark to meet quality of service (QoS) at end-user. We validate the accuracy of our model using experiments. It is shown that the differences between the results from model and those from experimental are very small below 6 % on average. We also find that the mean response delay for HTTP over SCTP is less than that for HTTP over TCP.

Developmental Solutions of Commercial Sports Facilities (상업스포츠시설의 발전방안)

  • Kang, Ho-Jung;Kim, Kyong-Sik
    • The Journal of the Korea Contents Association
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    • v.9 no.8
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    • pp.401-411
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    • 2009
  • Commercial sports facilities dissatisfy and have the problem in facility management and social institution when we compare with advanced nation. To develop commercial sports facilities, government must improve facility management ability and increase social institutional support. First, to improve facility management ability, government must make effort for instructor's treatment better, employment extension, strengthening of management and marketing ability, improvement of service quality and consumer satisfaction, facility's modernization. Second, to extend social institutional support, government have to make effort for cultivation and disposition of specialized human power, deregulation and institution improvement of sports facility, support extension of taxes and finance, establishing information network of sports facility. Finally, the main body of commercial sports facilities have to make progressive effort for improving facility management ability, and government have to make excellent social environment developing commercial sports facilities.

Purchasing Behavior Analysis on Internet Shopping Mall of Iranian Young Adults (인터넷 쇼핑몰에서의 이란 젊은 성인층의 구매 행태 분석)

  • Sahraeidolatkhaneh, Atieh;Han, Kwan Hee
    • The Journal of the Korea Contents Association
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    • v.16 no.6
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    • pp.73-81
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    • 2016
  • The electronic commerce environment allows customers to search for information and purchase products and services via direct contact with internet markets. Purchasing through the internet is not a real experience of purchasing, but is based on some pictures, information and advertisements of products. To improve E-commerce environment in Iran, purchasing behavior of Iranian young adults in the internet shopping mall is analyzed in this study. The factors which influence the motivation of internet shopping and the selection of internet shopping mall is investigated, and statistical tests were applied between these factors and other variables such as gender, job, age and education. The results of the tests showed that there is a gender difference on one of the shopping mall selection factor (i.e., abundant information about products); also there is a gender difference on the one of the shopping motivation factor (i.e., possibility of comparing products). Besides, there is a job difference (student or non-student) on the factor of 'Purchase frequency per month'. Other facts are also found that Iranian consumers are not sure about a product's quality, so they refuse to buy products such as foods, clothes and other products. Additionally, they are dissatisfied about the safety of internet shopping malls.

Adaptive Call Admission Control Based on Spectrum Holes Prediction in Cognitive Radio Networks (인지라디오망의 스펙트럼홀 예측기반 적응 호수락제어기법)

  • Lee, Jin-yi
    • Journal of Advanced Navigation Technology
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    • v.20 no.5
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    • pp.440-445
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    • 2016
  • There is a scheme where secondary users (SU) use predicted spectrum holes for primary users (PU) not to utilize for efficient utilization of the limited spectrum resources in cognitive radio networks. In this paper, we propose an adaptive call admission control framework that minimizes spectrum hopping call dropped probability (SHDP) for satisfying SU quality of service (QoS). The scheme is based on a call admission control (CAC), bandwidth prediction and adaptive bandwidth assignment. The prediction model predicts not only the number of spectrum holes, but requested bandwidth of SU spectrum hopping call, and then the CAC minimizes SHDP via an adaptive bandwidth assignment in resources not being enough for reservation. We bring Wiener prediction model to predict the resources. Simulations are conducted to compare the performance of proposed scheme with an existing, and show its ability of minimizing the SHDP.

A Priority Allocation Scheme Considering Virtual Machine Scheduling Delays in Xen Environments (Xen 환경에서 스케줄링 지연을 고려한 가상머신 우선순위 할당 기법)

  • Yang, Eun-Ji;Choi, Hyun-Sik;Han, Sae-Young;Park, Sung-Yong
    • Journal of KIISE:Computer Systems and Theory
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    • v.37 no.4
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    • pp.246-255
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    • 2010
  • There exist virtual machine scheduling delays in virtualized environment in which virtual machines share physical resources. Many resource management systems have been proposed to provide better application QoS through monitoring and analyzing application performance and resource utilization of virtual machines. However, those management systems don't consider virtual machine scheduling delays, result in incorrect application performance evaluation and QoS violations In this paper, we propose an application behavior analysis considering the scheduling delays, and a virtual machine priority allocation scheme based on the analysis to improve the application response time by minimizing the overall virtual machine scheduling delays.

Factors Affecting Behavioral Intention to Use the Integrated Platform of Newspaper (신문사 통합형 플랫폼 사용의도에 영향을 미치는 요인)

  • Kim, Daewon;Kim, Min Sung;Kim, Seongcheol
    • The Journal of the Korea Contents Association
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    • v.15 no.4
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    • pp.122-138
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    • 2015
  • This research examines factors affecting behavioral intention to use integrated platform (IP), which is one of the business models regarding paid digital contents, based on extended United Theory of Acceptance and Use of Technology (UTAUT2). IP is a service which is designed to make digital content charged. It combines digitalized format of newspaper, premium news or behind news, and additional information. The results of this paper show that effort expectancy, social influence and hedonic motivation have positive relationship with behavioral intention to use IP (BI). Satisfaction with newspaper shows negative relationship with BI, which means that newspaper and IP can be replaced with each other. Newspaper subscribers tend to have higher BI than non-subscribers. Performance expectancy, gender, age, and satisfaction with website do not have significant effect on BI.