• Title/Summary/Keyword: 서비스 품질연구

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Adaptive Power Control Schemes for Interference Mitigation in LTE Femtocell Networks (LTE 기반 펨토셀 네트워크에서 간섭 완화를 위한 적응적 전력 제어 기법)

  • Lee, Sang-Joon;Kim, Seung-Yeon;Lee, Hyong-Woo;Ryu, Seung-Wan;Cho, Choong-Ho
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.37 no.8A
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    • pp.648-660
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    • 2012
  • The low-power, low-cost femtocell network has been proposed not only to alleviate traffic load to the macro base station (eNB) but also to cover the indoor coverage hole problem. However, in the dense femtocell environment where many femtocells are deployed to cover the whole large office building, performance of such femtocell environment can be deteriorated due to severe co-channel interference problem between the eNB and femtocells and among neighboring femtocells. In particular, a macro UE(mUE) located within femtocell coverage may experience severe co-channel interference from surrounding femtocells. Therefore, In this paper, we propose a novel power control schemes to mitigate interference to a mUE under such dense LTE femtocell environment. With proposed femtocell power control schemes, performance of the mUE can be greatly improved in terms of the outage probability and the SINR while maintaining satisfying femtocell performance. Simulation based performance study shows that the proposed power control scheme is able to enhance mUE performance more than 30% than the conventional dense femtocell in terms of the two performance metrics.

Impact of Internal Marketing Factors on Technological Innovation and Perceived Service Quality in Telecommunications (내부마케팅 요인이 조직의 기술혁신과 지각된 서비스 품질에 미치는 영향)

  • Jung, Gap-Jin;Hwang, Hee-Joong;Song, In-Am
    • Journal of Distribution Science
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    • v.13 no.6
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    • pp.87-96
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    • 2015
  • Purpose - Several domestic telecommunication companies have made a considerable effort to continuously grow and survive, and they have strived to thrive in the midst of mature market competition. To overcome this challenging situation and to grow continuously, while still meeting customer needs that are becoming more diverse and complicated with the passage of time, extensive support for internal marketing is essential. Without such internal support, companies face serious limitations and market roadblocks. The communication industry is a high-level service industry and a basic communications industry characteristic is its significant dependence on the employees delivering the services. Therefore, entrepreneurs in the information/communications industry, as well as existing competitors, should look to satisfy external customers through critical investment in internal customers (employees). Therefore, it is important for research to examine how internal factors influence technology innovation and service quality, which are the key drivers for companies that are seeking leading market positions. Research design, data, and methodology - The purpose of this study is to analyze the relationship of technology innovation and perceived service quality with the internal marketing factors in the communication industry and to offer suitable and effective internal marketing suggestions. The independent variables of this study are internal communication, education and training, the support of the executives, reward systems, and empowerment. The dependent variables are technology innovation and perceived service quality. Utilizing these, this paper studies the influence of internal marketing factors on technology innovation and perceived service quality. Results - The study results revealed the following. First, the identified internal marketing factors have a positive effect on technology innovation. Among the five internal marketing factors, three had a significant effect on product innovation, empowerment, the support of executives, and education and training, in this order. Second, the internal marketing factors also had a positive effect on the process innovation of technology innovation. The marketing factors, the support of executives, empowerment, internal communication, and education and training, in this order, significantly affect process innovation. Third, technology innovation had a positive effect on perceived service quality. All of the five service quality factors, namely, tangibles, reliability, assurance, responsibility, and empathy, in this order, significantly affect product innovation. Additionally, tangibles, reliability, responsibility, empathy, and assurance, in this order, significantly affect process innovation. Fourth, product and process innovation significantly affect tangibles and reliability in technology innovation. To enhance tangibles and reliability, process innovation should first be enhanced. Fifth, product and process innovation significantly affect responsibility and empathy in technology innovation. To enhance the responsibility and empathy, process innovation should first be enhanced. Sixth, product and process innovation significantly affect assurance in technology innovation. To enhance the assurance, product innovation should first be enhanced. Conclusions - According to the results, a company's internal marketing factors have a positive and significant effect on technology innovation and, further, product and process innovation have a positive and significant effect on the perceived serviced quality.

The Impacts of Education Service Quality in the Traditional Market Merchant College on Business Performance (전통시장 상인대학 교육서비스 품질이 경영성과에 미치는 영향)

  • Choi, Dong-Gyu;Hwang, Hee-Jung;Song, In-Am
    • Journal of Distribution Science
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    • v.11 no.10
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    • pp.81-92
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    • 2013
  • Purpose - This study empirically analyzes the effect of improvements in the quality of service management performance of college education on traders' conscious change of business management innovation and diverse sales expertise for a year. The use of traders' conscious changes and sales expertise as variables for the verification of the effects of parameters related to the active trader's traditional education market is a desirable direction. The method of research reflects the quality of education service, management result, traders' conscious changes, and sales expertise to understand the precise essence and definition of teaching quality at merchant colleges through theoretical consideration. Moreover, its impact on traders' conscious changes and sales expertise in empirical analysis acts as an intermediary. Research design, data, methodology - The hypothesis of this study leverages the SPSS statistical program. To gather actual proof, sample survey for theoretical research examined 262 valid papers of the 300 papers written by 10 merchants who graduated from merchant's university. First, using the SERVQUAL model, Parasuraman et al. (1996) indicated that for quality of education service, the configuration of factors is the same as the sympathetic performance, that is, responsiveness and empathy, and traders are aware of these elements. However, our preliminary investigation revealed that traders' university education has been excluded as a component of quality of service in the earlier studies. Moreover, we found that certainty of knowledge, reliability, and sympathy are influenced by challenges and by the changing intentions of merchant consciousness. In addition, our study confirms that improvements in convincing abilities and sales technique have a positive impact. Second, merchants' and traders' expertise are proven to affect business performance. In other words, university education of traders and merchants affects the consciousness of consumers, and changes patterns of sales. Third, the quality of service management education and change in the consciousness has a considerable impact on the trader, thereby maximizing business performance and acting as an intermediary for verification. Fourth, the quality of service management education affects the trader's sales expertise to maximize business performance. Results - To summarize, the quality of college educational services relates to the improvement of business performance and the role of the resulting virtuous cycle. Consequently, we can look for suggestions in the traditional markets, where the Government pays attention to the exterior environmental factors as well as to the changing business environment. However, the most important aspect is the merchant awareness. That is, a merchant should understand the distribution environment. Several competitor and trend analyses should be conducted to meet customers' expectations positively and proactively cope with any challenges related to changes. Further, expertise in sales and marketing skills need to be acquired to improve customer convincing abilities and develop a customer-oriented mindset. Conclusions - According to the changes in consumption trends of business enterprises, new management techniques are required to survive competition by improving traditional markets, which will necessitate more competitive education programs in merchant universities.

A Study on the Social Background and Status Attainment Process and a Life-Style of the Public Library Directors in Korea (한국 공공도서관장의 사회적 배경 및 사회화과정의 고찰)

  • 김포옥
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.12 no.1
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    • pp.171-190
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    • 2001
  • The Purpose of this study is to point out some attributes of intrinsic and social background and status attainment process and a life-style of public library directors in KOREA. The data obtained from 188 respondents in 1999 were used for analysis. Some of the main findings are as follows: $\circled1$ The majority of the directors has a career as a teacher or local public administrators rather than a librarian. $\circled2$ The birth places of the directors are scattered all over the country. and those who were born in rural area account for about of all respondents. In rural area. it might be difficult for them to access information on newly developing profession like librarianship. $\circled3$ Although the educational level of directors themselves is higher than general public. $\circled4$ Library schools which give students high grade knowledge and training of library and information science are not so many, and hence directors are primarily local public administrators rather than qualified librarians. $\circled5$ Many directors did not aspire to become librarians. rather they got the post after they had been working as a teachers or lawyer, local public administrators. $\circled6$ If the library services of better quality are provided all over the country, urban or rural, and library schools in higher education are developed and have much more satisfactory substance, and abler library directors. And then we can expect that the qualified librarians's director system in public libraries will become an accomplished fact.

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하부 기관개구창 재건을 위한 대흉근 피판의 이용

  • 김진환;노영수;안회영
    • Proceedings of the KOR-BRONCHOESO Conference
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    • 2003.09a
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    • pp.109-109
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    • 2003
  • 성문 하방으로 진행된 후두암이나 하인두암, 기관의 침범이 있는 갑상선암 혹은 기공주변 재발암 등의 경우에 적절한 절제연을 얻기 위하여 상부기관륜 일부의 절제가 불가피하며 이때 만들어지는 영구 기관개구창은 일반적인 기관개구창에 비하여 하부에 위치하게 되며 보다 하부로의 기관 절제가 필요한 경우 기관과 주위 피부와의 봉합이 힘들고 경우에 따라서는 종격동 기관개구창을 만들어야 할 경우도 있다. 그리고 기관주위의 림프절이나 상부종격동 림프절 청소술을 병행한 경우나 후두전절제술 후 인두피부누공에 의한 창상감염이 생긴 경우, 기관주위 조직의 제거 후에 노출된 중요혈관의 보호와 광범위하게 제거된 결손부위를 덮기 위해 재건이 필요하게 된다. 대흉근피판은 혈관경이 일정하고 혈액 공급이 풍부하여 감염이 있거나 재건 후 감염을 방지하는데 사용될 수 있으며 피판 경의 길이가 대부분의 두경부 부위에 도달할수 있을 정도로 길고 근육의 부피가 충분하여 결손부위가 넓은 경우에 유용한 장점이 있다. 특히 종격동 림프절 청소술 후에나 하부 기관공의 재건을 위하여서는 한 수술시야에서 시행할 수 있는 인접한 부위 근피판 이라는 장점이 있고 필요시에는 이중도서(double-island) 형태로 접어서 이중피판으로 사용할 수도 있으며 피부이식과 병용하면 경부 피부의 재건도 동시에 시행할 수 있다. 저자들은 광범위한 기관륜의 제거 후 영구 기관개구창이 경부 하방이나 흥부 상부에 위치하게 되어 안쪽으로 말려들어가는 기관개구창 주변부위와 기관주위 결손 부위의 재건, 그리고 무명 동맥 등의 중요 구조물의 보호를 위해 사용된 대흉근 피판의 여러 작도법(design)과 응용, 결과를 종합하여 하부 기관개구창 재건에 있어 대흉근피판의 유용성을 살펴보고자 하였다. 한다. 본 연구의 결과를 이용하여 향후 전개될 홈 네트워크 서비스 및 관련시장의 발전 방향을 전망해 보고 이에 따른 기업이나 정부차원의 대응전략을 파악하고자 한다.육구에서는 큰 변화를 나타내고 있지 않았다(p<0.05). 운동과 비운동시킨 참돔의 지질 함량의 변화는 운동시킨 참돔은 운동으로 인한 에너지 소비로 인하여 함량이 유의적으로 감소했으며(r=-0.35), 비운동사육구에서는 절식으로 인하여 지질함량이 감소하였다(r=-0.38). 파괴강도와 가장 밀접한 영향을 가지는 콜라겐은 운동과 비운동 모두 사육기간동안 큰 변화는 보이지 않았다. 초기의 파괴강도값은 1.45±0.02kg(운동사육구), 1.36±0.18kg(비운동사육구)이였으며 사육기간동안 운동사육구는 파괴강도값이 증가한 반면, 비운동수조에서는 참돔의 파괴강도는 사육기간동안 큰 유의차가 없었다. 각 성분간의 상관도를 살펴보면, 수분함량과 파괴강도는 상관성을 가졌으며, 지질함량과 파괴강도도 같은 경향은 나타내었다. 운동기간동안의 파괴강도와 콜라겐 사이에는 상관성의 거의 없었다. 이는 운동기간에 따른 파괴강도의 증가가 콜라겐의 함량의 증가보다는 지질함량의 감소와 수분함량의 증가와 같은 성분과의 상관성이 크다고 판단된다. 다음으로는, 운동횟수에 의한 영향으로써 운동시간을 1일 6시간으로 설정하여, 운동횟수를 결정하기 위하여 오전, 오후에 각 3시간씩 운동시키는 방법과 오전부터 6시간동안 운동시키는 두 방법을 이용하여 품질을 비교하였다. 각 조건에 따라 운동시킨 참돔의 수분함량을 나타낸 것으로, 2회(오전 3시간, 오후 3시간)에 나누어서 운동시키기 위한 육의 수분함량은 73.37±2.02%를 나타냈으며, 1회(6시간 운동)운동시키기 위한 육은 71.74±1.66%을 나타내

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A study on improvement of ISO/IEC 29157 MAC protocol (ISO/IEC 29157 표준 MAC 프로토콜 개선 연구)

  • Cha, Bong-Sang;Jeong, Eui-Hoon;Jeon, Gwangil;Seo, Dae-Young
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.13 no.5
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    • pp.17-26
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    • 2013
  • ISO/IEC 29157 originally developed in the Republic of Korea and is based on commercially available PicoCast v1.0. ISO/IEC JTC1 SC6 was registered by the international standard on May 2010. A single platform for a variety of applications and media formats to support development objectives were. ISO/IEC 29157 based wireless networks, ie, Pico-net to master node periodically transmit sync signal is synchronized to the number of slave nodes have the communications structure. Pico-net also supports a variety of network topologies and direct communication between nodes(single-hop communication) and QoS is guaranteed. But Pico-net network structure has the following problems. Loss of communication problems due to mobile nodes, resulting in limitations of node mobility and wireless network operation range of conventional wireless networks operating range less than 1/4 was reduced to the problem. In this paper, a possible solution to the problems mentioned is proposed, using multi-hop communication technology and sync signal transmission technology between nodes.

Performance Improvement of an Energy Efficient Cluster Management Based on Autonomous Learning (자율학습기반의 에너지 효율적인 클러스터 관리에서의 성능 개선)

  • Cho, Sungchul;Chung, Kyusik
    • KIPS Transactions on Computer and Communication Systems
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    • v.4 no.11
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    • pp.369-382
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    • 2015
  • Energy aware server clusters aim to reduce power consumption at maximum while keeping QoS(quality of service) compared to energy non-aware server clusters. They adjust the power mode of each server in a fixed or variable time interval to activate only the minimum number of servers needed to handle current user requests. Previous studies on energy aware server cluster put efforts to reduce power consumption or heat dissipation, but they do not consider energy efficiency well. In this paper, we propose an energy efficient cluster management method to improve not only performance per watt but also QoS of the existing server power mode control method based on autonomous learning. Our proposed method is to adjust server power mode based on a hybrid approach of autonomous learning method with multi level thresholds and power consumption prediction method. Autonomous learning method with multi level thresholds is applied under normal load situation whereas power consumption prediction method is applied under abnormal load situation. The decision on whether current load is normal or abnormal depends on the ratio of the number of current user requests over the average number of user requests during recent past few minutes. Also, a dynamic shutdown method is additionally applied to shorten the time delay to make servers off. We performed experiments with a cluster of 16 servers using three different kinds of load patterns. The multi-threshold based learning method with prediction and dynamic shutdown shows the best result in terms of normalized QoS and performance per watt (valid responses). For banking load pattern, real load pattern, and virtual load pattern, the numbers of good response per watt in the proposed method increase by 1.66%, 2.9% and 3.84%, respectively, whereas QoS in the proposed method increase by 0.45%, 1.33% and 8.82%, respectively, compared to those in the existing autonomous learning method with single level threshold.

A TXOP Sharing Scheme for QoS Strategy of IEEE 802.11ac DL MU-MIMO MAC (IEEE 802.11ac DL MU-MIMO MAC의 QoS 정책을 고려한 TXOP 공유 방안)

  • Lee, Ji-Young;Seok, Seung-Joon
    • Journal of Digital Convergence
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    • v.12 no.10
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    • pp.317-327
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    • 2014
  • To improve the efficiency of wireless channel, IEEE 802.11ac uses the DL MU-MIMO MAC scheme through which an AP transmits multiple frames to different mobile nodes simultaneously. IEEE 802.11ac DL MU-MIMO MAC needs a new step, called as TXOP sharing, between legacy IEEE 802.11n DL SU-MIMO's two operations, the obtaining an EDCA TXOP and the transmitting multiple frames for EDCA TXOP. In the TXOP sharing operation, both wireless channel destinations and frames transmitted for its TXOP period should are determined. So this paper deals with the TXOP sharing for improving IEEE 802.11ac MAC performance. However, the EDCA priority based method mentioned by IEEE 802.11ac standard document not fair among the buffers and the frames of buffers, and occurs in high_loss rate and high_delay about specific buffers. In this paper, we propose a new scheme of the TXOP sharing with sequencing p-AC, s-AC in similar properties, and all S-AC. This method provides a differentiated service without damage of EDCA characteristics.

A Quantitative Analysis of the Cyclomatic Complexity of the Web Software (웹 소프트웨어의 순환복잡도에 대한 정량적 분석)

  • Kim, JeeHyun
    • Journal of the Korea Society of Computer and Information
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    • v.19 no.2
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    • pp.183-191
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    • 2014
  • In this study Cyclomatic Complexity of Web Software has been analyzed quantitatively by correlation between complexity and Number of Classes(NOC), and Number of Methods(NOM) which are object oriented programming measures. Based on the frequency distribution of complexity, NOC and NOM of software at the Web environment, correlation between complexity threshold and NOC threshold, and NOM threshold has been measured and more than 4,000 ASP files of 10 Web real projects have been used as the sample. The empirical result shows that NOC threshold is 21, NOM threshold is 40 and complexity threshold is 68 as high value, and 8 projects among of 10 except 2 projects with especially high frequency distribution shows that NOC threshold is 12, NOM threshold is 21 and complexity threshold is 52 with relatively low value, so correlation has been found out as exists. And also 8 projects with low threshold of complexity, NOC and NOM were internal management software, and the other 2 projects were external sales service software, Number of Classes and Number of Methods can be defined at the design stage according to business properties, and also the complexity can be estimated in order to improve the software quality.

A Study on the Bandwidth Assignment Scheme for Video Data Using Dynamic Parameters in the Wireless ATM Networks (무선 ATM망에서 동적 변수를 이용한 비디오 데이터의 대역폭 할당방식에 대한 연구)

  • Jang, Dong-Hyeok;Kim, Seung-Hwan;Lee, Sun-Sook;Kwon, Oh-Seok
    • The KIPS Transactions:PartC
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    • v.9C no.1
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    • pp.73-78
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    • 2002
  • In WATM networks, in order to perform dynamic slot allocation required slots of mobile terminals are estimated based on DP (Dynamic Parameter) reflecting characteristics of traffic. In VBR (Variable Bit Rate) traffic, slot allocation is done at MT considering both time-dependent characteristics and QoS (Quality of Service) requirements. In this paper, DPs-buffer state information and buffer state change-are transmitted through in-band signaling. BS (Base Station) performs dynamic slot allocation considering traffic characteristics of each MT (Mobile Terminal), in other words, buffer state information informs the potentiality of 'buffer full state'to BS if MT buffer is over the specific threshold value and buffer state change notifies change in buffer state of incoming cells to MT. If buffer state information is equal to 'low (more than threshold)' and 'abrupt increase' it generates 'buffer full' state cell transmission delay or cell loss might occur. At this time BS should assign additional slots to MT, and then MT consumes cells in its buffer. In simulation, the proposed scheme shows better performance in cell delay and loss than EPSA (Estimation-Prorated Slot Assignment) in-band scheme.