• Information Systems Review
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• v.19 no.3
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• pp.127-154
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• 2017

This study aims to identify various service innovation patterns in the service industry and understand the main differences among them. We attempt to create a new typology of service innovation by analyzing its patterns based on the four major dimensions of service innovation (i.e., service concept, service delivery, customer interaction, and technology). We then investigate whether firms pursuing different service innovation patterns significantly differ from one another in terms of their performance (high and low performance). Based on empirical data collected from 198 Korean firms in the knowledge-intensive business service sector, four major clusters composed of different service innovation dimensions are identified. These four clusters can be interpreted as specific service innovation patterns, including "technology based high customer interaction," "high technology based high service delivery," "service delivery and high customer interaction-integrated," and "strongly balanced" innovators. High firm performance does not depend on the individual service innovation dimension but on the specific configurations of such service dimensions. Customer interaction also has an important role in achieving innovation success and improving firm performance, while technology has a key role in enhancing firm performance. This study sheds new light on service innovation research by developing a new typology of service innovation, identifying four major clusters as service innovation patterns, and exploring the relationship between service innovation patterns and firm performance.

• Broadcasting and Media Magazine
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• v.16 no.3
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• pp.68-79
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• 2011

증강현실 기술은 자동차 네비게이션, 착용형 컴퓨터, 교육, 군사 등 많은 산업분야의 기술진화에 기인할 것으로 예측된다. 본 논문에서 는 이러한 증강현실 기술을 방송 서비스에 적용함으로서 방송의 일방향성 특성의 한계를 극복하여 관련 부가정보를 상호작용 형태 로 제공하는 인포테인먼트 서비스를 제공하며 시청자가 관심이 있는 시청점을 선택하여 시청할 수 있는 MPEG-4 LASeR 표준 기술 기반의 대화형 증감방송 서비스 시스템 개발에 관하여 설명하고자 한다. 또한 방송 서비스에 있어서 민감도가 높고 빠른 인식력을 가진 시각을 중심으로, 시청하는 시점을 선택제어가 가능한 시각추적 기반 실감 인터페이스를 추가적으로 개발함으로서 대화형 증감방 송 서비스 사용에 대한 소비자 편리성을 확보하였다. 그 결과 본 논 문에서 개발한 시스템은, 기존의 일방적인 화면시청에서 다양한 화 각시청이 가능하여 현장에 있는 것과 같은 증감방송 서비스가 가능해지고 단순 정보제공 중심에서 상호작용 형태의 역동적인 부가 정보 제공이 가능하여 대화형 증감방송 서비스의 초기 시스템 모 델이 될 것으로 예측된다.

• Management & Information Systems Review
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• v.32 no.2
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• pp.137-164
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• 2013

This research examines not only the relationship between customer participation and friendship on which are focused in service marketing, but also their influences on relational outcomes. It has been well-known that customer participation had strong influence on an interaction with service provider in a service encounter which could build up social aspects of customers-service firms, as well as functional aspects. Thus, this paper identify the relational outcomes generated by customer participation and social bonds, not just customer satisfaction or service quality. As results, considering the impact of customer participation on the interaction process, customer participation had a directly positive effect on the friendship significantly. Additionally, friendship influenced by customer participation and interaction with a service provider was examined that it could have influences on relational outcomes such as relationship quality and customer loyalty. Therefore, customer participation can get rich the process of interaction, which can build up friendship between customers and service providers. Ultimately, it is estimated that customer participation and friendship can lead relational outcomes.

• Journal of Korea Technology Innovation Society
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• v.22 no.2
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• pp.220-241
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• 2019

In order to provide theoretical guidance to research in platform strategy, we build the conceptual framework based on the organizational ecology and analyze symbiotic/competitive relationship between platform entities. Platform owner and service provider (i.e. complementors) make symbiotic relationship, where platform owner provide service provider user-base and platform resources such as marketing tools and platform technology, and service provider provide platform owner services which users utilize. In addition to symbiotic relationships, platform owner has competitive relationship with other platform owners, and service provider builds competitive relationship with other service providers. In these relationships, the strategy of platform owner affects service provider and service provider builds a strategy for their own survival and success. This type of interaction makes competitive dynamics in platform. However, previous platform literature focuses on strategies to enhance network effect from the perspective of platform owner. Thus, there is little attention on interaction among the service providers. Using the framework based on community ecology of organizational ecology, we analyze interaction and strategy between platform owner and service provider in the viewpoint of platform openness strategy and platform pricing strategy. This research contributes to the literature of platform strategy by providing a theoretical framework based on organizational ecology to deeply understand the dynamics of platform.

• Proceedings of the Korea Information Processing Society Conference
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• 2014.04a
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• pp.677-679
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• 2014

생명현상은 기능적 요소인 단백질의 활성에 의해 유지되고 조절된다. 최근 단백질의 복잡한 네트워크 정보가 생명현상을 조절하는 기능적 단위로 인식되면서 단백질 네트워크의 최소 단위인 단백질-단백질 상호작용 정보의 중요성이 강조되고 있다. 특히 단백질의약품의 경우 단백질 네트워크 상에서 리셉터 단백질과 리간드 단백질 사이의 상호작용에 의해서 약효가 나타나도록 설계되기 때문에 상호작용에 관여하는 인터페이스 정보의 확보가 필수적이다. 단백질-단백질 상호작용 인터페이스 확인을 위한 연구들이 활발히 이루어지고 있으나 인터페이스 정보의 가시화에 대한 연구는 극히 제한적이다. 본 논문에서는 리셉터 단백질과 리간드 단백질에 대한 3차구조 분석을 통해 단백질-단백질 상호작용에 관여하는 인터페이스 정보를 가시화하였다. 기존의 단백질 3차구조 정보 서비스 사이트인 PDB에서 확인할 수 없는 인터페이스 정보를 3차원으로 시각화하여 인터페이스 상에 위치하는 아미노산 정보를 새롭게 제공함으로써 의약품 연구자들이 단백질 구조와 인터페이스 구조를 쉽게 파악할 수 있도록 하였다. 이는 의약품 등 단백질-단백질 상호작용 정보를 활용하는 바이오 산업 분야에 필요한 정보를 제공함으로써 산업 활성화에 기여할 것으로 기대된다.

• Journal of KIISE:Computing Practices and Letters
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• v.10 no.4
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• pp.299-308
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• 2004

In this paper, we propose a probabilistic framework to predict the interaction probability of proteins. The notion of domain combination and domain combination pair is newly introduced and the prediction model in the framework takes domain combination pair as a basic unit of protein interactions to overcome the limitations of the conventional domain pair based prediction systems. The framework largely consists of prediction preparation and service stages. In the prediction preparation stage, two appearance probability matrices, which hold information on appearance frequencies of domain combination pairs in the interacting and non-interacting sets of protein pairs, are constructed. Based on the appearance probability matrix, a probability equation is devised. The equation maps a protein pair to a real number in the range of 0 to 1. Two distributions of interacting and non-interacting set of protein pairs are obtained using the equation. In the prediction service stage, the interaction probability of a Protein pair is predicted using the distributions and the equation. The validity of the prediction model is evaluated for the interacting set of protein pairs in Yeast organism and artificially generated non-interacting set of protein pairs. When 80% of the set of interacting protein pairs in DIP database are used as teaming set of interacting protein pairs, very high sensitivity(86%) and specificity(56%) are achieved within our framework.

• Proceedings of the Korea Information Processing Society Conference
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• 2013.05a
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• pp.552-555
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• 2013

클라우드 컴퓨팅은 인터넷 기술을 기반으로 소프트웨어, 스토리지, OS 등의 가상화된 IT 자원 서비스로서 이용한 만큼 비용을 지불하는 방식으로 제공된다. 따라서 이를 이용하는 사용자 또는 조직이 IT 자원의 유지비용을 절감할 수 있는 이점이 있다. 하지만 기존의 단일 클라우드 서비스 모델은 가용성 문제, vendor lock-in 문제 등의 해결하기 어려운 문제점을 가지고 있다. 이에 따라 최근 클라우드 서비스 간 상호작용을 통해 기존 단일 클라우드의 문제를 해결하고자 하는 모델에 대한 연구가 진행되고 있다. 본 논문에서는 앞서 언급한 모델을 hybrid 클라우드 서비스 모델이라 칭한다. 현재까지 hybrid 클라우드 서비스 모델은 multi-cloud, inter-cloud, collaborative-cloud 등 크게 세 가지 형태로 제안되었다. 본 논문에서는 hybrid 클라우드 서비스 모델에 대한 전반적인 내용을 분석하고, 서로 다른 클라우드 서비스 간 상호작용 과정에서 새롭게 발생할 수 있는 보안 문제를 분석한다.

• Journal of Digital Convergence
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• v.19 no.11
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• pp.287-300
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• 2021

The purpose of this study is to verify the influence relationship of digitally converted services on consumers' intention to use since traditional services are being converted to digital services due to technological development and increase in non-face-to-face services. The study consisted of a program development procedure and a program effectiveness verification procedure, and bootstrapping was performed to verify the mediating effect adjusted along with multiple regression analysis. The subjects of this study were 323 university (graduate) students and the general public residing in Korea. Results. First, it was found that the three perceived interaction factors (perceived communication, perceived control, and perceived reactivity) of digital transformed services had a positive effect on perceived usefulness and perceived ease of use, respectively. Second, the relationship of influence of technology acceptance intention was verified. Third, it was confirmed that the effect of the three perceived interaction factors of digital transformed services on intention to use was mediated by perceived usefulness and perceived ease of use. Fourth, the mediating effect mediated by digital disparity was confirmed. As a result, it was confirmed that the three perceived interaction factors of the digitally converted service are important factors in the intention to use the digitally converted service. This suggests that efforts are needed to minimize the digital divide.

• Proceedings of the Korean Society for Information Management Conference
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• 1999.08a
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• pp.163-166
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• 1999

CMC환경에서 운영되는 디지털도서관(DL)은 전통적인 도서관(TL)의 정보서비스 확장이나 새로운 서비스 공간으로서의 독창적인 기능을 수행하고 있다. 이러한 정보제공 환경의 변화에 따른 패러다임 이동은 DL환경의 정보서비스가 불특정 다수 이용자들에게 시공간을 초월한 즉시적이고 능동적인 상호작용 커뮤니케이션 장치의 설치를 가능하게 해 주었다. 본 연구는 DL환경에서 최종이용자의 피드백과 정보요구를 적시에 적절하고 효율적으로 처리할 수 있는 커뮤니케이션 모형을 개발하고, 상호작용적인 커뮤니케이션 채널의 운영 활성화 방안을 제시하였다.

• Journal of KIISE:Computing Practices and Letters
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• v.11 no.6
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• pp.503-513
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• 2005

With the recognition of the importance of computational approach for protein-protein interaction prediction, many techniques have been developed to computationally predict protein-protein interactions. However, few techniques are actually implemented and announced in service form for general users to readily access and use the techniques. In this paper, we design and implement a protein interaction prediction service system based on the domain combination based protein-protein interaction prediction technique, which is known to show superior accuracy to other conventional computational protein-protein interaction prediction methods. In the prediction accuracy test of the method, high sensitivity($77\%$) and specificity($95\%$) are achieved for test protein pairs containing common domains with teaming sets of proteins in a Yeast. The stability of the method is also manifested through the testing over DIP CORE, HMS-PCI, and TAP data. Performance, openness and flexibility are the major design goals and they are achieved by adopting parallel execution techniques, web Services standards, and layered architecture respectively. In this paper, several representative user interfaces of the system are also introduced with comprehensive usage guides.