• Proceedings of the Korean Society for Quality Management Conference
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• 2006.04a
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• pp.203-209
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• 2006

온라인 관계 커뮤너티로서 최근 각광을 받고 있는 것은 미니 홈피를 포함한 블로그를 들 수 있다. 장단기적으로 잠재고객 세분화와 시장기회 창출에 블로그서비스가 활용될 수 있기에 많은 인터넷 기업들이 경쟁적으로 블로그 사업에 진출하고 있다. 본 연구목적은 블로그 고유의 서비스품질을 발견하여 서비스가치, 고객만족, 충성의도 사이의 인과관계를 밝혀서 서비스가치의 매개적 역할과 효과성 그리고 블로그서비스품질 전략에 대한 시사점을 제시 하고자 하였다. 결론적으로 고객가치 관점에서 고객유지를 위해 오락성, 고객화, 신뢰성에 중점을 두어야 하고 상호작용성과 편리성은 최소요건으로써 기본적인 유지전략이 필요하다. 본 연구의 한계는 사용연령에 따른 조사대상의 한계와 블로그서비스의 역동성으로 인한 서비스품질요인의 한계로 요약될 수 있다.

• The Journal of Korean Association of Computer Education
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• v.17 no.6
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• pp.135-146
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• 2014

The study has compared the effects in SNS-utilized instruction that each of self centric activities and social interaction added social activities affected self initiative, attitudes and self efficacy to information technology respectively. The research methods utilized the pre experimental design as nonequivalent experimental group. The data was analyzed by paired t-test and content analysis. The results showed that the SNS class utilized self-centric activities were effective in self-initiative and attitudes toward information technology, while social interaction added social activities were effective in not only self-initiative and the attitudes of information technology but also self efficacy of information technology. And content analysis of the effects of the education showed that information sharing, instancy and accessibility were advantageous but information security and privacy issues were problematic. That is, it was confirmed that when self-centric activities and social interaction activities were practised simultaneously in SNS-utilized instruction, the self initiative which learners planed and executed by themselves, the attitudes and self efficacy of information technology which were able to enhance learning ability and to show satisfaction to individual learning were improved.

• Journal of Information Management
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• v.30 no.3
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• pp.27-43
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• 1999

The digital library operated in the environment of computer-mediated-communication offered new successful alternative plans for the field and communication methods of the information services that have been provided by the traditional library and this causes the traditional library to move to the new paradigm. In this situation, the information services of the digital library raised the necessity for the communication channels that would cope actively on the spot and for the extention of information services that would supply an unspecified number of the general public with a considerable extention of information services that neglect time and space. This study looked into the communication channels in general for interactions between the digital library and the users in the environment of computer-mediated-communication and observed patterns of communication chennels that the digital library could supply. For the development of the communication model in the digital library, the study presented the communication model for effective information services.

• The Journal of the Korea institute of electronic communication sciences
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• v.12 no.4
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• pp.663-670
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• 2017

The purpose of this study is to define On-line Video Syllabus Template which is based on adaptive mode with interaction.A syllabus has the significance as a teaching and learning plan. However, it has not only been considered as a formal document, has also been limited into a simple query since it has been made into a fragmentary structure, lacking of link between other services and reuse. Additionally, this paper is aimed to design three-dimensional syllabus which makes it possible to provide students with practical information related to teaching and learning and share it with teachers and students. The following is the technique proposed in this paper. It is made to be served for the Syllabus centered on teaching and learning, which is including the definition of hierarchy structure, the media contents application according to the learner's preference and real-time variation function. On-line Video Syllabus provided through LMS has availability and credibility of teaching and learning, in that it enable increased utilization by strengthening convenience.

• Journal of the Korea Society of Computer and Information
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• v.25 no.1
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• pp.159-165
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• 2020

In spite of various studies on the service quality of customer center, the previous studies are mainly focused on the studies on the relationship between customer satisfaction and loyalty, rather than on the evaluation model of service quality. In this study, we reviewed the service quality of customer center factors discussed in previous studies and developed a hierarchical model for measuring customer service quality based on Brady and Cronin's (2001) model. The first level consists of interaction (process) quality, physical environment (system) quality, and outcome quality, and the second level consists of kindness, positiveness, professionalism, systematic, convenience, accessibility, accuracy, promptness, and reliability. In addition, based on the developed hierarchical model, the priority of each factor that customer center users consider important is analyzed by AHP methodology. As a result, the interaction quality was important in the first level, and professionalism, kindness, and accuracy were important in the second level. Such a study can be a guideline for establishing a standard for evaluating the service quality of customer center or for managing more importantly in practice.

• Journal of Service Research and Studies
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• v.8 no.2
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• pp.67-76
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• 2018

Service quality research has been the subject of service studies for many years. This study is an exploratory study to improve the service quality measurement factor, and the research has been carried out reflecting the nature of the service; relationship quality, interactivity, horizontality, and harmony. Also, among the developed service quality measurement factors, the research model is reconstructed considering the major factors such as environmental quality, result quality, and convenience quality. Relationality and interactivity redesigned the quality factor, which is called interactive quality. The redesigned service quality factors consisted of interaction quality, result quality, environmental quality, convenience quality, harmonious quality, and horizontal quality. Experimental group evaluation was conducted on the quality factors and 18 measurement items were derived. A questionnaire was conducted to verify the validity of the 18 items. As a result of the questionnaire analysis, 6 factors and 15 items among the 18 items of service quality measurement factor were found valid. The six factors for the service quality measurement presented in this study are the results of the early stage research, but they can be used to improve the service quality factor in the future. However, this is significant because it reflects the characteristics of services that are consistent with the service economy. In particular, the horizontal quality and harmony quality factors are new factors not mentioned in the previous studies and need to be verified through further detailed studies. Further research is needed to improve the service quality measurement factors reflecting the nature of services and the characteristics of new services.

• Information and Communications Magazine
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• v.24 no.4
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• pp.116-125
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• 2007

무선랜, WCDMA/HSDPA, 휴대인터넷 와이브로 등 각종 초고속 이동통신 기술이 상용화되면서 모바일 서비스가 화두로 부상했다. 즉 이동 단말 사용자들은 이종망을 넘나들면서도 이동성에 제약 받지 않는 끊김 없는 서비스를 요구하게 되었으며, 이를 실현하기 위해서는각종 액세스 망을 통합하여 관리/운용할 수 있는 공통적인 IP 기반의 이동성 기술이 필요하다. 본 고에서는 Mobile IP 및 Mobile IP를 확장한 주요 이동성 지원 기술을 살펴 본 후 이종망간의 정보 교환 및 상호 작용을 통해 이들을 효율적으로 지원하기 위한 MIH (Media Independent Handover) 기술을 소개한다.

• Journal of Korean Society of Archives and Records Management
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• v.16 no.1
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• pp.195-221
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• 2016

In a situation where the recognition of archival services remains minimal, an evaluation of archival information services by users could provide a better understanding of users' practical needs and present helpful information for improved services. A service evaluation by users using questionnaires was conducted in university archives, which can similarly categorize their user groups and have frequent interactions with the users for the provision of services. Questionnaires suitable for the evaluation of university archives were developed based on the review of the evaluation tools in archival information services. From April to October 2015, 113 users' evaluation results were collected from 13 university archives. As a result of goodness of fit tests, the users' service evaluation items were categorized into four parts: Use Results, Provision of Information on Archives, Accessibility to Archives, and Interaction. For those four parts, evaluation by descriptive statistics, T-test, correlation analysis, and regression analysis were conducted. Users evaluated Interaction parts highly while they were less satisfied with Provision of Information on Archives. T-test results showed that university archives with search engines and with electronic records management systems were evaluated higher than archives without such technology. In the regression analysis, the Interaction and Provision of Information on Archives parts were found to have an influence on the Use Results part.

• 한국체육학회지인문사회과학편
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• v.55 no.3
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• pp.349-363
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• 2016

The purpose of this study was to perceived interactivity about experience of using dance video contents and intention to use. This study was examine an adaptive model of Technology Acceptance Model and focused on YouTube. In order to achieve the purpose of this study, total 350 questionnaires were surveyed and 311 data were finally analyzed. All data were processed through SPSS for Windows 20.0 version and AMOS 18.0. For the analysis of data, frequency analysis, reliability analysis, confirmatory factor analysis, correlation analysis, model evaluation, and structural equation modeling techniques. The results were as follows. first. Perceived Interactivity had not affect on perceived usefulness but two-way communication, user control among the sub-factor in perceived Interactivity had a positive effect on perceived ease of use. second, perceived ease of use had a positive effect on perceived usefulness. Lastly, Perceived usefulness had not affect intention to use, but perceived ease of use had a positive effect on intention use.

• 한국HCI학회:학술대회논문집
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• 2006.02a
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• pp.82-87
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• 2006

분자 모델링 시뮬레이션은 신 물질, 신약 개발에 범용적으로 사용되는 중요한 컴퓨터 소프트웨어이다. 교육과 연구 등의 분야에서는 사용자가 직접 입력 도구를 사용하여 분자 모델을 시뮬레이션을 하는 경우가 존재한다. 사용자가 직접 시뮬레이션을 하기 위해서는 가상의 3 차원 시각화 환경은 물론 생화학적으로 안정성 여부 검증에 도움을 주기 위해 에너지 계산 결과를 제공해야 한다. 그러나 대다수의 분자 모델링 도구가 시각화 환경 제공을 위주로 개발되었으며 에너지 계산 수식이 복잡하여, 사용자가 시뮬레이션 하는 가운데, 실시간으로 에너지 계산을 제공하지 못한다. 이러한 단점을 극복 하고자 본 논문에서는 어떠한 분자 모델링 도구라도 빠르게 에너지 계산을 반환 받을 수 있는 웹 서비스 기반의 분산 시스템 환경을 구현하였다. 또한 실시간으로 사용자가 시뮬레이션 할 수 있도록 작업 선별 처리 알고리즘(Job Skip Operation)을 개발, 적용하여 최신의 에너지 계산 요청에 대한 반환을 보장하였다. 본 연구는 사용자가 상호작용 기법을 통하여 가상의 분자 모델링 환경에서 화학적으로 안정된 분자 물질의 결합 위치를 빠르게 찾을 수 있도록 도와준다.