• Journal of Korea Society of Industrial Information Systems
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• v.17 no.5
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• pp.9-17
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• 2012

Merchandise recommendations service based on electronic commerce has been actively studied and on service these days. By virtue of progress in IT industry, POS has been widely used even in small shops, but the merchandise recommendations service using POS has not been much facilitated compared with that of using electronic commerce. This paper proposes a merchandise recommendations service system using association analysis by applying data mining algorithm to POS sales data. This paper, also, suggests novel services such as annihilation rule and new rule, and ascending and descending rules. The analysis results are applied to the customers enabling to offer merchandise recommendations service. In addition, prompt responses against the changes in demands from customers are possible by identifying the annihilation rule and new rule, and ascending and descending rules, and providing the management with the rules as managerial decision making information.

• Information Systems Review
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• v.13 no.3
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• pp.123-139
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• 2011

This paper researches the value of domestic telecommunication bundle products. Customers evaluate each telecommunication products differently according to their attributes. The attributes affecting the customer value of telecommunication bundling can be categorized in 3 ones as follows; corporate image, service feature, and service price. Also authors analyze the difference of importancy that customers consider when they evaluate each products, and propose the optimal scenario for bundling. In conclusion, other two companies A, C excluding B should invest more resources into the portion that strengthen the attributes of company image, and service feature to upgrade their 'corporate image', and 'service feature'. According to 6-scenarios analysis on the bundle products, the QPS expansion of company A was the most advantageous position, but if companies B, C expand DPS made use of their strengths, they can prevent from decreasing additivity rapidly with sequential scenario. The above results show that one company may have equable power in each area, but if another company having strengths in special areas makes up for its weakness and differentiates gradually it can contribute to strengthen its competitiveness. This contributed much more theoretical and practical than the existing researches. Supposing that additivity index evaluated by consumers can be changed by efforts of companies, this scenario planning is the result of study showing that the investment and publicity of each company have to be considered as its characteristic of each product at the same time.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2007.11a
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• pp.487-490
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• 2007

Even though the domestic CM market has expanded in size continually since 2000, concerns of obstacles for vitalizing CM market have risen. A critical concern is clients' low recognition and motivation to make use of CM services. In this situation, it is important for CM firms to actively promote their marketing activities. The objective of this paper is to identify major characteristics of CM firms' marketing strategies and methods in relation to the management of CM service as a commodity.

• Journal of Service Research and Studies
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• v.9 no.3
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• pp.17-38
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• 2019

With recent dispersion of sharing economy, consumption culture of sharing, instead of ownership, gets wide spread in the age groups of 20-30. Even though the market of car sharing expands rapidly, little research has been done in the area of service quality and consumer behavior regarding car sharing services. Given that future market potential gets larger, it seems highly meaningful to conduct research on customer satisfaction and their usage behavior regarding car sharing services. This paper intends to analyze main factors affecting overall customer satisfaction on car sharing services; satisfaction on service quality, satisfaction on service product, and satisfaction on service experience. Each dimension of the three factors is also analyzed to see if there is any differences between major three brands. Further analysis has been done for checking any effects of gender and usage purpose of customers on the overall customer satisfaction. Key results of the analysis show all the three main factors have significant effect on overall customer satisfaction. Each dimension of service quality has significant effect on satisfaction on service quality. Dimensions of parking lot accessability and vehicle maintenance in service product evaluation, have greater effect on satisfaction on service product. In service experience, positive affect have greater effect than negative affect on satisfaction on service experience. Women users perceive larger overall customer satisfaction on car sharing services than men users. On the types of usage purpose, Users with purpose of tour and dating/meeing friends perceive larger overall customer satisfaction on car sharing services than user without it. Further managerial implications of car sharing services are also provided.

• The monthly packaging world
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• s.334
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• pp.48-66
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• 2021

산업통상자원부가 주최하고 한국디자인진흥원이 주관하는 우수디자인(GD)상품 선정은 산업디자인진흥법에 의거해 1985년부터 매년 시행되고 있으며, 공정한 심사를 거쳐 디자인이 우수한 상품과 서비스에 정부인증 마크인GD(Good Design)마크를 부여하는 제도이다. 2020년에는1208점이출품, 총 405점이 GD로 선정되었으며, 이 중 Grand prize, Gold prize, Silver prize, Bronze prize 등 총 79점이 수상의 영광을 안았다. 우수디자인(GD)상품 선정은 최근 2년 이내 국내 또는 국외에서 판매를 개시하였거나 당해년도 판매 예정인 상품을 대상으로 하며, 제품, 시각/정보디자인, 디지털미디어/콘텐츠디자인, 공간/환경디자인, 패션/텍스타일디자인, 서비스/경험디자인, 산업공예 디자인 등 7개 부문, 총 27개 분야로 구성됐다. 포장은 시각/정보 디자인 부문 내 패키지 디자인 분야 외에도 제품 디자인 등 다수의 분야에서 선정됐다. 다음에 우수디자인으로 선정된 포장 관련 상품들을 살펴보도록 한다.

• The monthly packaging world
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• s.322
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• pp.48-64
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• 2020

산업통상자원부가 주최하고 한국디자인진흥원이 주관하는 우수디자인(GD)상품 선정은 산업디자인진흥법에 의거해 1985년부터 매년 시행되고 있으며, 공정한 심사를 거쳐 디자인이 우수한 상품과 서비스에 정부인증 마크인 GD(Good Design)마크를 부여하고 있다. 2019년에는 1041점이 출품, 총 340점이 GD로 선정되었으며, 이 중 Grand prize, Gold prize, Silver prize, Bronze prize 등 총80점이 수상의 영광을 안았다. 우수디자인(GD)상품 선정은 최근 2년 이내 국내 또는 국외에서 판매를 개시하였거나 당해연도 판매 예정인 상품을 대상으로 하며, 제품, 시각/정보디자인, 디지털미디어/콘텐츠디자인, 공간/환경디자인, 패션/텍스타일디자인, 서비스/경험디자인, 산업공예 디자인 등 7개 부문, 총 27개 분야로 구성됐다. 포장은 시각/정보 디자인 부문 내 패키지 디자인 분야외에도 제품 디자인 등 다수의 분야에서 선정됐다. 다음에 우수디자인으로 선정된 포장관련 상품들을 살펴보도록 한다.

• The monthly packaging world
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• s.346
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• pp.48-63
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• 2022

산업통상자원부가 주최하고 한국디자인진흥원이 주관하는 우수디자인(GD)상품 선정은 산업디자인진흥법에 의거해 1985년부터 매년 시행되고 있으며, 공정한 심사를 거쳐 디자인이 우수한 상품과 서비스에 정부인증 마크인 GD(Good Design)마크를 부여하는 제도이다. 2021년에는 1,480점이 출품, 총 514점이 GD로 선정되었으며, 이 중 Grand prize, Gold prize, Silver prize, Bronze prize 등 총 80점이 수상의 영광을 안았다. 우수디자인(GD)상품 선정은 최근 2년 이내 국내 또는 국외에서 판매를 개시하였거나 당해년도 판매 예정인 상품을 대상으로 하며, 제품, 시각/정보 디자인, 디지털미디어/콘텐츠 디자인, 공간/환경 디자인, 패션/텍스타일 디자인, 서비스/경험디자인, 산업공예 디자인 등 7개 부문, 총 27개 분야로 구성됐다. 포장은 시각/정보 디자인 부문 내 패키지 디자인 분야 외에도 제품 디자인 등 다수의 분야에서 선정됐다. 다음에 우수디자인으로 선정된 포장 관련 상품들을 살펴보도록 한다.

• Journal of Venture Innovation
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• v.6 no.3
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• pp.221-240
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• 2023

In a recent study conducted in South Korea, a nation grappling with the implications of an increasingly super-aged society, researchers empirically analyzed the factors influencing seniors' satisfaction with financial institutions' wealth management (WM) services. We surveyed 250 seniors who utilized financial institutions' wealth management services. Independent variables such as product(diversity, profitability, stability), employee(expertise, problem-solving ability, customer orientation), physical evidence, process, inheritance service, and trust service were carefully examined. Employing hierarchical regression analysis, we tested hypotheses within an established research model. The findings revealed that variables like product stability and profitability, employee problem-solving ability, customer orientation, process, inheritance service, and trust service significantly positively affected satisfaction with WM services. In contrast, no substantial association was detected between satisfaction and factors like product diversity, employee expertise, or physical evidence. Among the influential factors, the order of impact was determined to be employee customer orientation, problem-solving ability, trust service, product stability, inheritance service, product profitability, and process. This research provided essential insights into the nuanced preferences and needs of seniors concerning wealth management services. The detailed examination of the subject might also shed light on similar challenges faced in the other aging societies. As the global population continues to age, the implications of this study could reach far beyond the borders of South Korea. By understanding these key determinants of satisfaction, financial institutions worldwide can tailor their wealth management services to better meet the unique demands of the senior population.

• Journal of Service Research and Studies
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• v.5 no.2
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• pp.161-176
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• 2015

The significance of upgrading current certification service for customer center manager and counsellor in Korea Call Center Information Research Center-affiliated Call Center College is dramatically increasing due to steady applicants for the last few years, while there is a need to expand the numbers of applicants with a new channel. This paper has suggested the directions for developing IBT system to hold a dominant position in the certification business industry. Providing IBT channel, mainly base upon internet and utilizing various IT infra for the PCCM (Preliminary Customer Center Manager)/CCCM (Certified Customer Center Manager), will increase the convenience of taking qualification exams for customer center managers and improve competitiveness in qualification certification business industry. Specifically, this study reviews overview of industry trends of domestic and overseas, success cases of test services, service model and methods of on-line test, and short and long term analysis of the domestic and overseas markets.

• Journal of the Korean Home Economics Association
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• v.40 no.12
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• pp.63-83
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• 2002

본 연구는 미국 소비자들이 지각한 온라인 쇼핑속성에 대한 차원을 밝히고. 온라인 속성에 대한 중요성과 상품범주별 구매의도와의 관계를 밝혀 상품범주별 마케팅 전략과 인터넷 소비자 관리 및 교육 프로그램 개발에 기여하고자 하였다. 조사대상자는 가정에서 인터넷을 사용하고 있는 미국 소비자 303 명으로 구성되었으며, 질문지법에 의해 자료 수집되었다. 자료분석을 위해 탐색적 요인분석을 실행하였고, LISREL8에 의해 측정모델과 구조적 관계 모델을 동시에 검증하였다. 자료 분석결과를 요약하면 다음과 같다. 첫째, 소비자가 지각한 온라인 쇼핑에 대한 속성은 거래 및 비용, 사이트 디자인, 구매유인 프로그램, 상호 관계성의 4개 차원으로 분류되었다. 둘째, 온라인 상품은 구매의도에 따라 인지적 상품, 경험적 상품, 서비스 3개 범주로 분류되었다. 셋째, 지각된 온라인 쇼핑속성의 중요도와 각상품군 구매의도와의 구조적 관계모델을 추정한 결과,“거래 및 비용”은 3개의 상품군에 대한 구매의도에 모두 유의한 영향을 주었으며,“구매유인 프로그램”은 경험적 상품과 서비스에 대한 구매의도에 유의한 영향을 미쳤다. 따라서, 소비자들에게 중요하게 지각되는 인터넷 특정 속성 즉, 보완, 배달 및 비용을 초점으로한 상품범주별 차별화된 이점을 제시하여 효과적인 마케팅 전략을 수립해야 할 것이다. 또한, 전자 상거래와 관련 보완, 환불정책 등에 관한 소비자 교육과 보호법이 요구되고 있다.