• International Area Studies Review
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• v.13 no.1
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• pp.491-512
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• 2009

The study on waiting time has been conducted from the psychological perspective since Maister (1985). In using medical institutions, especially general hospitals, it is not avoidable to wait for a long time. As a result, the waiting time gives clients psychological stress, which causes medical consumers to be more dissatisfied and decreases their rate of revisit. Accordingly, it is very urgent to study on the waiting time for hospitals' marketing and better image-making. This study is intended to find out how hospitals image and clients revisit is influenced by waiting environment and consumers' attitude, variables of waiting time perceived in medical services. Based on this study, those medical institutions are required to improve their medical service and waiting environment. Accordingly, they should convert waiting time into more efficient and comfortable recess and provide better environment for physical service and effective human services. As those medical institutions have relatively worse image than other businesses, they should actively study on ways of better image-making in the future.

• Journal of the Institute of Electronics Engineers of Korea CI
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• v.37 no.2
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• pp.44-53
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• 2000

The waiting delays of users are inevitable in this policy since the services are not taken immediately upon requests but upon every scheduling points. An inefficient management of such delays makes an unfair service to users and increases the possibility of higher reneging rates. This paper proposes an adaptive batch scheduling scheme which improves the average waiting time of users requests and reduces the starvation problem of users requesting less popular movies. The proposed scheme selects dynamically multiple videos in given intervals based on the service patterns which reflect the popularity distribution(Zipf-distribution) and resource utilizations. Experimental results of simulations show that the proposed scheme improves about 20-30 percentage of average waiting time and reduces significantly the starving requesters comparing with those of conventional methods such as FCFS and MQL.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2017.05a
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• pp.660-661
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• 2017

We consider a discrete-time queue with batch geometric arrivals, geometric services, and retention of reneging customers, in which retention probability depends on the number of customers in the system. The steady state distribution of the number of customers in the system is derived.

• The Journal of the Korea Contents Association
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• v.19 no.12
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• pp.9-17
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• 2019

The Internet of Things (IoT) is a technology that connects to the Internet with built-in sensors and communication functions on various objects and has been used in various fields such as smart home and smart factory. Recently, as interest in air pollution information such as fine dust is increasing, the apps for providing weather information and air pollution information based on IoT technology are being developed. In this study, we aims to provide visual air pollution and weather information and develop useful services such as appliance automation using this information. for this study, we designed and implemented Smart Services that provide home automation, messaging and alarm, visual air pollution and weather information using air pollution and weather information based on IoT.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2006.05a
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• pp.1093-1100
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• 2006

본 연구는 D-정책을 갖는 BMAP/G/1 대기행렬 시스템의 일량(workload) 및 대기시간(waiting time)을 분석한다. 유휴한 서버는 도착하는 고객들의 서비스 시간의 총합이 주어진 임계점 D를 넘어야만 서비스를 시작한다. 고객의 도착과정은 집단마코비안도착과정(BMAP, Batch Markovian Arrival Process)을 따른다. 본 논문에서는 이러한 시스템의 일량 및 대기시간에 대한 LST를 구하고, 이로부터 평균일량 및 평균대기시간을 유도한다. 또한 BMAP/G/1의 특별한 경우인 $M^X/G/1$인 경우와 대기시간의 비교를 행한다.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2000.04a
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• pp.461-464
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• 2000

본 연구에서는 집단도착과 Threshold가 있는 2단계 서비스 중 첫 서비스에 Gate가 있는 모형에 대해 분석한다. 즉 도착 간격이 지수분포를 따르고 집단도착이 일어나는 모델에서 도착한 고객의 수가 정해진 threshold를 넘으면 서비스를 시작한다. 시스템의 서버는 하나이며 이 서버로부터 첫 단계에서 배치서비스를 받고, 두 번째 단계에서 개별서비스를 받는다. 첫 번째 단계 서비스 중일 때 도착한 고객은 진행중인 서비스에 합류해 같이 서비스를 받는 것이 아니라 다음 batch 서비스를 기다린 후 배치 서비스를 받아야 한다. 첫 단계 서비스 시작 시 고객수, 두 번째 단계서비스 종료 시 고객 수를 확률변수로 정의하고 이를 풀어 고객수 분포에 대한 PGF 및 평균 고객수와 대기시간분포에 대한 LST 및 평균 대기시간 등을 유도한다.

• Journal of Korea Society of Industrial Information Systems
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• v.23 no.1
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• pp.53-63
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• 2018

In this paper, we analyze the waiting time of a queueing system with D-BMAP (discrete-time batch Markovian arrival process) and D-policy. Customer group or packets arrives at the system according to discrete-time Markovian arrival process, and an idle single server becomes busy when the total service time of waiting customer group exceeds the predetermined workload threshold D. Once the server starts busy period, the server provides service until there is no customer in the system. The steady-state waiting time distribution is derived in the form of a generating function. Mean waiting time is derived as a performance measure. Simulation is also performed for the purpose of verification and validation. Two simple numerical examples are shown.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.12 no.9
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• pp.3843-3848
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• 2011

The purpose of the study was to examine an effect of service delay on waiting anxiety and a moderating role of individual characteristics variables(gender, hedonics). The results of the study were as follows. When waiting time was increased, waiting anxiety was also increased. The data also showed a moderating effect of gender between delay and waiting anxiety, but a moderating effect followed by perceptive level of hedonics for service was nonexistent. In conclusion, the study suggested implications followed by the above results, its limitations and tasks to be solved after the study.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2005.05a
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• pp.866-872
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• 2005

본 연구는 비축출형 우선순위 2-계층 대기행렬을 다룬다. 각 계층별 고객들은 마코비안 도착과정(Markovian arrival process, MAP)에 의하여 시스템에 도착하고, 각 계층마다 고유의 임계점을 갖는다. 시스템 내에 고객들이 존재하지 않으면 서어버는 유휴해지고 어느 계층이든지 상관없이 계층에 부여된 임계점에 먼저 도달하면 서어버는 서비스를 시작한다. 우선순위가 높은 고객들을 먼저 서비스하는 비축출형 우선순위 서비스규칙을 따른다. 본 연구에서는 각 계층별 고객들의 대기시간분포에 대한 라플라스(Laplace-Stieltjes) 변환과 평균 대기시간을 유도한다.

• Journal of Navigation and Port Research
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• v.41 no.3
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• pp.137-148
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• 2017

Port service level is a metric of competitiveness among ports for the operating/managing bodies such as the terminal operation company (TOC), Port Authority, or the government, and is used as an important indicator for shipping companies and freight haulers when selecting a port. Considering the importance of metrics, we developed software to objectively define and manage six important service indicators exclusive to container and bulk terminals including: berth occupancy rate, ship's waiting ratio, berth throughput, number of berths, average number of vessels waiting, and average waiting time. We computed the six service indicators utilizing berth 1 through berth 5 in the container terminals and berth 1 through berth 4 in the bulk terminals. The software model allows easy computation of expected ship's waiting ratio over berth occupancy rate, berth throughput, counts of berth, average number of vessels waiting and average waiting time. Further, the software allows prediction of yearly throughput by utilizing a ship's waiting ratio and other productivity indicators and making calculations based on arrival patterns of ship traffic. As a result, a TOC is able to make strategic decisions on the trade-offs in the optimal operating level of the facility with better predictors of the service factors (ship's waiting ratio) and productivity factors (yearly throughput). Successful implementation of the software would attract more shipping companies and shippers and maximize TOC profits.