• Quality Improvement in Health Care
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• v.14 no.2
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• pp.101-114
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• 2008

흔히 관리의료 (Managed Care)라 불려지는 미국의 의료체계는 과거 약 30여년간 미국내 의료비용증가의 억제, 의료서비스 접근성 개선, 의료의 질향상이라는 세가지 목표를 이루기위해 시행되어 왔다. 이 관리의료체계는 지속적으로 증가하는 의료비용을 어느정도 억제하는데는 성공하였으나, 몇년전부터 의료정책전문가들은 관리의료체계의 의료비용증가 억제 역할은 이미 한계에 다다렀다고 판단하고 있으며, 의료서비스 접근성 개선이나 의료의 질향상에는 큰 성과를 이루지 못했다고 평가하고 있다. 그럼에도 불구하고 미국의 의료서비스 질향상을 위한 노력은 지속적이면서도 체계적으로 진행되어왔다고 자부하고 있다. 최근 미국내 의료서비스 질향상을 위한 형태를 살펴보면 자주 거론되는 것이 Prevention activity, Physician Profiling, Pay-for-Performance (P4P), Clinical Practice Guideline, Health Information Technology (Health IT)등임을 알 수 있다. 미국의 이러한 노력들이 최근 1-2년사이 한국내에도 널리 알려지고 이미 일부는 시범사업형태로 실시되고 있는 점을 감안하면 별반 다를 것이 없다고 여겨질 수 있으나, 여기서 주목할 것은 이러한 노력들이 미국내에서 시도되게된 계기와 목적, 그리고 그 과정들을 눈여겨 볼 필요가 있다는 점이다. 하지만 민간보험 주도 형태의 미국 의료시장에서 탄생한 이런 일련의 노력들이 정부주도하의 전국민건강보험체계로 운영되는 국내 의료시장에 도입되어 실효를 거두기 위해서는 모방형 도입이 아닌 국내 의료체계와 실정에 적합하도록 수정 혹은 개선된 형태로 선별, 도입되어야 함을 암시하고 있음도 주지해야 한다.

• Digital Contents
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• no.7 s.98
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• pp.62-63
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• 2001

현재 추진하고 있는 전자정부와 연계한 이동공공서비스(Mobile Public Service) 시범사업 추진을 통해 PC를 기반으로 하는 유선 전자정부의 시.공간적 접근성 및 활용성 한계를 극복하고, 무선인터넷 기술을 통하여 전자정부서비스에 '이동성','휴대성' 및 '접근 용이성'을 제공하여 대 국민 서비스 질을 향상시킬 계획이다.

• Journal of Global Scholars of Marketing Science
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• v.8
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• pp.451-473
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• 2001

This research aims to investigate the structural relationship among service quality, service value, satisfaction, relation quality and re-use intention and to establish the conceptual framework for the relationship between customer and service supplier. This research employs LISREL 8.30 for an empirical approach. With consumers in beauty shops supplying intangible and autonomous-oriented services, it was found that (1) perceived service quality was positively related to service value, satisfaction, relation quality and re-use intention, (2) service value encouraged satisfaction and relation quality, (3) satisfaction and relation quality showed relationship with re-use intention while no relationship between service value and re-use intention was tested, (4) re-use intention presented relatively strong relationship with relation quality geared from interaction between customer and service supplier than with customer satisfaction. Some implications of these results are discussed. Among others, it is noted that the small and customized firms must put their attention on relationship marketing.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2017.05a
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• pp.219-221
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• 2017

Recently, MOOC (Massive Open Online Course), which has the characteristics of open content, has been changing the paradigm of university education as it is being serviced by various universities. In addition, MOOC based e-learning service has been developed into various types. The quality management of MOOC-based e-learning services has been studied on the general factors provided by MOOC regardless of MOOC type so far. In this study, we propose a method to improve the quality management of MOOC - based e - learning service by analyzing the factors affecting the quality of e - learning service by MOOC type.

• Journal of the Korea Convergence Society
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• v.8 no.10
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• pp.135-145
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• 2017

The purpose of the study is to investigate the converging factors influencing communication competence, nursing service quality and satisfaction, A self-reported questionnaire was filled out from August 1 to October 15, 2016 and the study subjects were 193 patients and 184 nurses. The IBM SPSS version 23.0 statistics program was used for analysis of the collected data. Significant factors influencing patients' perception of nursing service satisfaction were occupation, the nurse's communication skills, and nursing service quality, with a total explanatory power of 78.5%. Significant factors influencing nurses' perception of nursing service satisfaction were age, the nurse's communication skills, and nursing service quality, with a total explanatory power of 70.6%. The results of this study will be helpful in individual treatment for satisfaction of nursing service. To improve nursing service satisfaction, educational programs need to be developed that can enhance continuous communication skills and nursing service quality.

• Journal of Korean Dental Hygiene Science
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• v.6 no.1
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• pp.13-25
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• 2023

Background: This study was conducted to confirm the service quality management of care workers, who are direct service personnel of long-term care insurance for the elderly, using unstructured big data. Methods: Using a textome, this study collected and analyzed unstructured social data related to care workers' service quality. Frequency, TF-IDF, centrality, semantic network, and CONCOR analyses were conducted on the top 50 keywords collected by crawling the data. Results: As a result of frequency analysis, the top-ranked keywords were 'Long-term care services,' 'Care workers,' 'Quality of care services,' 'Long term care,' 'Long term care facilities,' 'Enhancement,' 'Elderly,' 'Treatment,' 'Improvement,' and 'Necessity.' The results of degree centrality and eigenvector centrality were almost the same as those of the frequency analysis. As a result of the CONCOR analysis, it was found that the improvement in the quality of long-term care services, the operation of the long-term care services, the long-term care services system, and the perception of the psychological aspects of the care workers were of high concern. Conclusion: This study contributes to setting various directions for improving the service quality of care workers by presenting perceptions related to the service quality of care workers as a meaningful group.

• The Journal of the Korea Contents Association
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• v.15 no.4
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• pp.220-233
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• 2015

The purpose of this study is to increase the perception of publicness and service quality on nursing facility for the elderly.The care wokers are core human resources in elderly care work practices and their perception of their publicness are likely to on effect service quality. This survey was conducted 318 care workers in nursing facility for the elderly. Research method used multiple regression analysis. Result indicated that care worker's perception of publicness level and service quality is above the ordinarly. And care worker's perception of publicness had positive effect service quality.

• Proceedings of the Korea Information Processing Society Conference
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• 2017.04a
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• pp.896-899
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• 2017

본 논문에서는 일상생활 환경에서 동작하는 지능형 서비스 로봇을 위한 시 공간 상황 질의 언어와 질의 처리 방안을 제안한다. 서비스 로봇이 외부 환경 변화를 정확히 인식하고 행동 절정에 신속히 반영하기 위해서는 로봇 내부에서 관리되는 상황 지식들이 매우 높은 시간 의존성을 가져야 한다. 본 논문에서 제안하는 상황 질의 언어인 RCQL은 시간 의존성이 높은 공간 관계 상황 지식들을 효과적으로 표현할 수 있도록 Allen의 간격 대수 이론에 기초한 시간 연산자들을 포함하고 있다. 물체들 간의 고수준 공간 관계 상황 지식을 조회하는 RCQL 질의들에 신속히 답하기 위해, 본 논문에서는 후향 정량 추론을 포항한 질의 처리기의 설계 방안도 제시한다. 다양한 실험을 통해 본 논문에서 제안하는 상황 질의 언어와 질의 처리 방안의 우수생을 확인할 수 있었다.

• Proceedings of the Korean Information Science Society Conference
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• 2005.07b
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• pp.640-642
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• 2005

본 논문에서는 온톨로지 기반의 질의-응답을 위한 지능형 웹서비스에 관해 기술하고자 한다. 이 웹서비스는 질의 에이전트와 응답 에이전트 간의 OWL-QL 메시지 교환에 의해서 이루어진다. OWL-QL은 OWL 언어로 표현된 지식베이스를 이용하는 시맨틱 웹 에이전트들 간의 질의-응답 처리를 위한 정형화된 언어이며, 프로토콜이다. OWL-QL에서 응답 에이전트는 질의 에이전트로부터 주어진 질의에 대한 응답처리를 위해 자동화된 추론을 전개한다. 본 논문에서는 시스템을 구성하는 각 에이전트들의 기능과 구조에 관해 설명하고, 질의 에이전트 내에 포함된 그래픽 기반의 OWL-QL 질의 작성기의 유용성에 관해 설명한다.

• Journal of the Korea Convergence Society
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• v.11 no.4
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• pp.323-332
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• 2020

The purpose of the study is to investigate the impact on service quality of caregivers. 200 caregivers in 6 elderly care facilities located in J city were instructed to answer structure questionnaires, and the collected data was analyzed by T-test, ANOVA, Pearson correlation, and regression analysis. The results of the study show significant differences in service quality depending on their religion, education level, form of employment, employment period, health status, and access to staff lounge. Work environment shows positive correlation to service quality, whereas job stress shows negative correlation. Variables shown to affect service quality are, from the most powerful to the least, human environment, physical environment, form of employment, employment period, and education level with explanatory power of 42.6%. The results of the study suggest the need for putting in individual effort and improving work environment specifically to unique characteristics of each institution and looking into various ways to intervene in financial support policies in order to promote service quality of caregivers.