• Title/Summary/Keyword: 서비스수준 측정 메트릭

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SLA (Service Level Agreement) Metrics in IT Operation Outsourcing (정보체계 운영 아웃소싱에 있어서의 서비스 수준 측정 메트릭)

  • 김용수
    • Journal of the Korea Society of Computer and Information
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    • v.9 no.2
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    • pp.69-79
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    • 2004
  • For the successful IT operation outsourcing there need appropriate metrics on which both of the service clients and provider agree. The metrics are used to set up the service level objectives, which are manifested in the service level agreement with price. A study of metrics is necessary for the following reasons: First, most of the metrics used today were introduced in the early years of computers and are not satisfactory to both of the service providers and clients. Second, metrics represent the performance of system components but not end-user satisfaction. Third, because the service provider leads the outsourcing agreement, the objectives are specified more favorable to the provider. The objectives should be based on metrics that both sides fully understand and agree on.

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Quality Metrics of Cloud Service Based on Cross-cutting and SLA Specification Mechanism (Cross-cutting 기반의 클라우드 서비스 품질 메트릭 및 SLA 명세 기법)

  • An, Youngmin;Park, Joonseok;Yeom, Keunhyuk
    • Journal of KIISE
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    • v.42 no.11
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    • pp.1361-1371
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    • 2015
  • Depending on the increase amongst various cloud services, the technology of the Cloud Service Broker (CSB) to find the most appropriate services to meet the needs of cloud service consumers has emerged. In order to advance for cloud services to be used through the CSB, it is important to ensure the quality level that meets the demands of consumers through a negotiation process based on the Service Level Agreement (SLA). However, quality metrics of cloud services are different from each other based on the measurement scale, which represents the quality level, and the calculation for each type of cloud services. Therefore, it is necessary to analyze the variability of the quality of cloud services and establish a SLA model for ensuring and improving the level of quality. In this paper, we analyze the quality metrics for the specific type of cloud services by applying the cross-cutting concept and propose a Virtual SLA (VSLA) meta-model.

Practical Quality Model for Measuring Service Performance in SOA (SOA 서비스 성능 측정을 위한 실용적 품질모델)

  • Oh, Sang-Hun;Choi, Si-Won;Kim, Soo-Dong
    • The KIPS Transactions:PartD
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    • v.15D no.2
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    • pp.235-246
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    • 2008
  • Service-Oriented Architecture (SOA) is emerging as an effective approach for developing applications by dynamically discovering and composing reusable services. Generally, the benefits of SOA are known as low-development cost, high agility, high scalability, business level reuse, etc. However, a representative problem for widely applying SOA is the performance problem. This is caused by the nature of SOA such as service deployment and execution in distributed environment, heterogeneity of service platforms, use of a standard message format, etc. Therefore, performance problem has to be overcome to effectively apply SOA, and service performance has to be measured precisely to analyze where and why the problem has occurred. Prerequisite for this is a definition of a quality model to effectively measure service performance. However, current works on service performance lacks in defining a practical and precise quality model for measuring performance which adequately addresses the execution environment and features of SOA. Hence, in this paper, we define a quality model which includes a set of practical metrics for measuring service performance and an effective technique to measure the value of the proposed metrics. In addition, we apply the metrics for Hotel Reservation Service System (HRSS) to show the practicability and usefulness of the proposed metrics.

SOA Vulnerability Evaluation using Run-Time Dependency Measurement (실행시간 의존성 측정을 통한 SOA 취약성 평가)

  • Kim, Yu-Kyong;Doh, Kyung-Goo
    • The Journal of Society for e-Business Studies
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    • v.16 no.2
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    • pp.129-142
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    • 2011
  • Traditionally research in Service Oriented Architecture(SOA) security has focused primarily on exploiting standards and solutions separately. There exists no unified methodology for SOA security to manage risks at the enterprise level. It needs to analyze preliminarily security threats and to manage enterprise risks by identifying vulnerabilities of SOA. In this paper, we propose a metric-based vulnerability assessment method using dynamic properties of services in SOA. The method is to assess vulnerability at the architecture level as well as the service level by measuring run-time dependency between services. The run-time dependency between services is an important characteristic to understand which services are affected by a vulnerable service. All services which directly or indirectly depend on the vulnerable service are exposed to the risk. Thus run-time dependency is a good indicator of vulnerability of SOA.

Performance Evaluation for TCP/IP over UBR (UBR 위에서 동작하는 TCP/IP 성능 평가)

  • Ahn, Sung-Soo;Yu, Hyung-Sik;Whang, Sun-Ho;Lee, Jun-Won;Kim, Sung-Un
    • Journal of KIISE:Information Networking
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    • v.27 no.1
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    • pp.76-87
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    • 2000
  • ATM is a key technology of integration of multimedia service. Recently, Many study have been concentrated on performance testing for evaluation network performance are stronger everyday. The performance testing is on evaluation of maximal throughput of network by measuring and analyzing of various performance parameters. There are two ways to test ATM network performance; one is using QoS in cell level on the point of network's view, and the other is using metric in frame level in the point of user's view. And, the standardization process is also under way. In this paper, we derive a performance requirement of TCP in TCP/IP data transmission over ATM UBR service. By applying the derived requirements to ATM and packet networks, we evaluate the performance of TCP over UBR based on the result of our simulations. Therefore, we evaluate the result of simulation and find degradation of network throughput by interaction between TCP congestion control and ATM cell drop policy. So we suggest the accelerated Vegas that modify traditional TCP Vegas in congestion control mechanism for batter network throughput.

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Refactoring Effectiveness Analysis for Software Quality Enhancement : using AIS Mediation Server Program (소프트웨어 품질 향상을 위한 리팩토링 효과 분석 : AIS 중개 서버 프로그램을 대상으로)

  • Lee, Seo-Jeong;Lee, Jae-Wook;Hwang, Hoon-Kyu;Lee, Jang-Se
    • Journal of Navigation and Port Research
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    • v.36 no.5
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    • pp.363-370
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    • 2012
  • Recently, International Maritime Organization has been developing e-navigation implementation strategy plan, which is focused on various services for vessel safety navigation. Then, different kinds of software will be developed in maritime area and with this, the quality issues are to be expected becoming more important. In this paper, we adopt software refactoring techniques to reduce the complexity of structure on source code level. It makes software program more effective to understand and modify, without any change of outward behavior. The existing AIS broadcast server program is used as an example for our trial, and calculating coupling and cohesion metric are introduced to analyze the refactoring effect, taking account of the maintainability of IEC/ISO9126 software quality standards.