• Journal of Service Research and Studies
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• 제8권3호
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• pp.81-95
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• 2018

This study proposes a service model that can effectively provide users with knowledge and wisdom contents from the experience of overcoming the crisis to sustain human growth. In order to serve as a wisdom content, the necessity of the service nature is suggested and the present knowledge contents services are analyzed from the viewpoint of service nature. As a result, it is analyzed that current knowledge contents service is unidirectional, inconsistent and can not provide various related information together. In this study, we propose a wisdom contents service model that is consistent with the current service era. We propose a new wisdom contents service model that reflects the essence of service as a way to become more useful wisdom contents service. The proposed wisdom contents service model is able to provide a story and various related information out of the existing fragmentary knowledge services. This makes it easy for users to acquire and use wisdom. This study is a basic study for the development of wisdom contents service, and further research is needed on detailed discussion of wisdom contents service, analysis of service system, and suggestion of customized service through user demand survey.

• Journal of Service Research and Studies
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• 제9권4호
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• pp.41-62
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• 2019

In this intangible good-oriented, modern service economy era, we have to first understand the characteristics of the healthcare service in order to enhance the competitiveness of the healthcare industry and achieve continuous growth. In addition, service nature and characteristics should be reinforced so that connections can be made to the organizational job performance. To achieve the aforementioned results, this study analyzes the direct effects service nature and characteristics have on job performance in the healthcare industry and investigates the indirect effects with individual personality as the moderating effect. While conducting this study, a total of 340 healthcare workers were surveyed. Survey data from a total of 315 workers were used for analysis during empirical investigation of the research hypothesis. According to the analysis, it was proven that interactivity and horizontality among service nature and characteristics have a positive (+) effect on job effectiveness. This means that customer needs can be identified at customer touchpoints to quickly and accurately provide customers with the products and services they want, while horizontality among service nature and characteristics have a positive (+) effect on job effectiveness. This means that customer needs can be identified at customer touchpoints to quickly and accurately provide customers with the products and services they want, while horizontal communication enhance from department to department and from colleague to colleague within the organization can be linked to job performance. Also, with regards to the relationship shared between the customer or the patient, the job performance of healthcare workers may also improve if they provide customers with their desired service as an expert at the same level. In a rapidly changing healthcare environment, if the healthcare service nature and characteristics are put into practical use, it will be possible to propel the growth of hospitals and sustain it while investigating the moderating effects of individual personality, a partial moderating effect was observed for self-esteem and growth desire. As the study on service nature and characteristics came about only just recently, there is a needs for futher research. The study focuses on the healthcare service industry and hopefully, it will serve as a base study that can be applied to different service industries as well.

• Journal of Service Research and Studies
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• 제7권2호
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• pp.79-90
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• 2017

The current research investigates the service R&D strategies from the service's nature perspectives. In the current economy, manufacturing and service industries are becoming boundless, and thus, they are competing with each other in a customer-centric environment. Because customers' needs and wants are realized through services, service industry has become one of the most important industries in the world. However, there have been conflicting opinions about service R&D policies due to different definitions of services. The current research specifically focuses on the nature of services to discuss strategies for service R&D. Service R&D strategies are suggested considering the nature of the current economy where industries are becoming boundless. In addition, the current research considers the service's relational, bidirectional, horizontality, and harmonization nature of services, and also, intangibility, inseparability, heterogeneity, perishability were considered in suggesting strategies for service R&D. For manufacturing industries, strategies to strengthen servitization R&D were proposed, and for service industries, strategies to strengthen manufacturization R&D were proposed. The results from the current research can be used for developing corporate service R&D strategies, and developing policies for developing both service and manufacturing industries in the current economy.

• Journal of the Korean Society for Library and Information Science
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• 제47권3호
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• pp.25-47
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• 2013

The cognitive approaches on library and librarianship are being questioned. These are led from what the identity of the librarian is and from what the library is. This revealed that the perception of the library should not be acquired by interpreting its appearances but by interfering its nature. In conclusion, the information service is disclosed virtually as the essence of the library. On realizing the library virtually, even a person could be entitled as the library on the underlying assumption of information service (one-person-library).

• Journal of Information Management
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• 제37권1호
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• pp.39-55
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• 2006

The prototype of a library is analysed upon the facts that are generalized and recognized as commonsense. On the extension of the prototype, a digital library is considered. Ultimately the libraries' prototype should be steady at any time. A library which is being a digital library to which the best technology at that time applies, should function as the creator of the value by publishing, circulating, and re-production of the information resources.

• Journal of Service Research and Studies
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• 제10권3호
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• pp.23-42
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• 2020

This study conceptualized the essence and propensity of modern management in service age, based on philosophy, and developed items to evaluate the conceptualized content. It was carried out as a new study to deepen the study of management philosophy and management theory by the new management framework. In order to establish the philosophical foundation of the modern management, the essence of the modern management was conceptualized based on the fundamental ideas of the East and West, and then an evaluation item was developed to put the essence and propensity of the modern management into practical use through analytical and empirical methods. After analyzing the representative ideas of mankind, it was derived that the Book of Change has the qualification as a philosophical model that can derive the essence of modern management. The Book of Change explains the reasoning of the world in the structure of two opposing parties, such as Taiji or Yin and Yang, and the process of acknowledging the contradictions within each opposing party and overcoming the contradictions through change is the central idea. Because you can see. After conducting a conceptual study, through empirical research, the essence and propensity of a modern manager should be conceptualized. The concept of essence and empirical study of the modern management using the leading role was conducted in two stages. First, a qualitative study using repetitive comparative analysis (CCM), focus group interview (FGI), and text mining was conducted to derive the essential and propensity conceptualization items that modern managers should possess. In addition, a quantitative study using factor analysis to develop sample items and develop measurement items through literature review and FGI was conducted to derive the essential concept of the modern management. Finally, the essence of modern management was derived: learning, preparation, challenge, inclusion, trust, morality, and sacrifice. In the future, it is necessary to conduct empirical research on the effectiveness of the essence of modern management for global and Korean representative companies.

• 월간산업보건
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• 통권370호
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• pp.50-53
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• 2019

문제에 대한 답을 찾으려면 본질로 돌아가야 한다. 건강한 산업현장을 위해 그 본질인 노동자의 목소리에 귀 기울인 결과, 이제는 인천에서도 고품질 맞춤형 산업보건 서비스를 만날 수 있다. 쾌적한 작업환경 조성으로 노동자의 건강한 내일을 위해 앞장설 인천산업보건센터가 그 주인공이다.

• 정보화사회
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• 통권122호
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• pp.29-33
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• 1998

상거래의 본질은 어떤 특정 상품이나 서비스의 제공과 이에 상응하는 경제적 가치의 교환이라 볼 수 있으며 따라서 전자상거래의 경우에도 제공받는 서비스나 재화에 상응하는 경제적 가치를 전자적으로 제공할 수 있는 전자지불/결제시스템의 구축은 전자상거래의 중요한 하부구조 중의 하나라 볼 수 있다.

• Korean Journal of Social Welfare
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• 제68권2호
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• pp.161-184
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• 2016

The purpose of this study was to explore the perceptions in treatments and experiences of attention-deficit hyperactivity disorders (ADHD) for mothers parenting a child with ADHD. Using Giorgi's 4 stages, this study investigated the meaning of ADHD treatments for mothers. Data were collected from December 2014 to February 2015 for 3 months with a sample of 13 mothers of children with ADHD via in-depth interviews. Collected data was analyzed using an interpretative phenomenological approach. Dominant issues identified were: I (mother) need to be changed for my child; Through mothers' experiences of lack of self-determination about a child with ADHD, they realized ignorance, chaos, and anxiety. While they experience multiple negative feeling, there is a positive change with unresolved issues. The findings highlight the correct awareness of ADHD and incorporated therapies for mothers and children with ADHD to improve treatment retention. Also, specialized services would be developed for mothers to promote their positive attitude to life, which is vital to cultivating the correct self-awareness.

• 한국IT서비스학회:학술대회논문집
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• 한국IT서비스학회 2007년도 추계학술대회
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• pp.407-412
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• 2007

현재 OECD 국가의 산업구조 변화가 제조업에서 서비스 산업으로 가속화됨에 따라, 서비스 산업의 비중이 70%에 근접하고 있다. 서비스 사이언스란 서비스 산업의 본질을 규명하고, 서비스 수준을 혁신하여 서비스경영, 서비스마케팅, 서비스공학 등의 지식을 포괄하여 관련분야를 발전시키는 최신 학문이다. SOA(서비스지향 아키텍쳐)는 서비스 사이언스의 기반 기술로써 마르게 자리를 잡아가고 있다. 본 논문에서는 SOA에 기반을 둔 travel agency 시스템의 prototype 설계를 통해 SOA가 서비스 산업에 활용될 수 있는 방안을 제안하고자 한다.