• Title/Summary/Keyword: 상호공정성

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A study on the crowdfunding strategies of start-up businesses -focusing on the impact of perceived justice on customer satisfaction and loyalty- (스타트업 기업들의 크라우드 펀딩 전략에 관한 연구 -지각된 공정성이 고객의 만족도와 충성도에 미치는 영향을 중심으로-)

  • Kim, Seung-Hwan;Lee, Sang-Hoon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.12
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    • pp.515-522
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    • 2018
  • Current signs of a downturn in South Korea's economy include the sharp drop in consumption. Considering internal and external complications such as the raise in minimum wage and fierce global competition, people's taste and purpose of consumption is shifting as well. Under such circumstances, crowdfunding provides a new investment and distribution channel for businesses in their initial stages. Crowdfunding can serve as a key driver of growth in early stages of business operations and lead to growth in consumption as a new distribution channel. This study explores how customers perceive the process of reward crowdfunding, especially when it comes to fairness in procedure, interaction, and distribution. In addition, we further seek how perceived fairness affects customer satisfaction and loyalty in the industry.

Structural relationship among justice of non-face-to-face exam, trust, and satisfaction with university (치위생(학)과 학생이 지각한 비대면 시험의 공정성, 시험 불안 및 학교 신뢰 간의 구조적 관계)

  • Hyeong-Mi Kim;Chang-Hee Kim;Jeong-Hee Kim
    • Journal of Korean Dental Hygiene Science
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    • v.6 no.1
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    • pp.37-50
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    • 2023
  • Background: This study investigated the structural relationships among justice, test anxiety, and school reliability s non-face-to-face tests of dental hygiene students. Methods: A survey was conducted with 267 dental hygiene students. The survey items included general characteristics, opinions on evaluation, the fairness of non-face-to-face tests (distributive, procedural, and interactional justice), school satisfaction, and school reliability. For statistical analysis, independent-sample t-tests, one-way ANOVA, and structural modeling analyses were performed. Results: Among factors that directly affected distributive justice and reliability towards non-face-to-face tests, the higher the interactional justice (β=0.401, p<0.001) and distributive justice (β=0.232, p=0.002) levels, the higher the school satisfaction. The higher the school satisfaction (β=0.606, p<0.001) and procedural justice (β=0.299, p<0.001) levels, the higher the perceived reliability of the school. Factors that indirectly affected school reliability included interactional justice (β=0.243, p=0.010) and distributive justice (β=0.141, p=0.010). Interactional justice (β=0.592, p=0.010) and distributive justice (β=0.208, p=0.010) were the factors affecting school satisfaction. Moreover, factors that influenced school reliability were distributive justice (β=0.56, p=0.010), interactional justice (β=0.332, p=0.010), procedural justice (β=0.229, p=0.010), and distributive justice (β=0.116, p=0.010). Conclusions: Students will trust and be satisfied with schools when schools and professors sufficiently provide information on face-to-face tests and ensure proper procedures to achieve reasonable grades as rewards for exerted time and effort. Furthermore, this study provides a reference base for developing a variety of content for fair, non-face-to-face tests, thereby allowing students to trust their schools.

The Way of the Increase in Helping Behavior: The Effects of Empathy and Fairness on Intention for Helping Behavior (도움행동을 높이기 위한 방안 모색: 공감과 공정성이 도움행동의도에 미치는 영향)

  • YongHun Kim ;Lina Liw ;SeongYeul Han
    • Korean Journal of Culture and Social Issue
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    • v.18 no.3
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    • pp.349-366
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    • 2012
  • The importance of helping behavior in our society has been increasing and this study aimed to find the practical strategies to increase helping behaviors with minorities and general public in our communities. Participants(N=156) were randomly assigned to respond to a scenario which measured the intention to help either foreign workers or general public. Also, participants were given the scale of fairness and empathy to respond. The findings of this study demonstrated that (1) empathy and fairness had main effect of the intention to help other persons and empathy and different targets in the unfair perception had interactional effect; (2) the intention to help foreign workers was positively related to fairness and the intention to help general public was affected by empathy. The results showed that according to the perceived unfairness in helping behavior situations, the role of fairness which empathy did not explain was founded. These findings suggest that empathy and fairness in helping behavior are complementary to each other.

A Study on The Failure and Recovery of Korean Express Enterprise's Services -Focusing on Moderating Effect of Severity and Control- (한국 택배기업의 서비스 실패와 복구에 관한 연구 -심각성과 통제성의 조절효과를 중심으로-)

  • Wang, Min;Kim, Jong-Chill
    • International Commerce and Information Review
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    • v.14 no.4
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    • pp.227-252
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    • 2012
  • This paper is to study for causality validation of relation of the repair justice and repair satisfaction, relation between repair satisfaction and re-purchasing with South Korea's most important express service users. Through this research, we would like to confirm to seriousness of the failure express service and effects of controlling effectively adjust in relation between repair impartiality and satisfaction of repairs. The results of the study show as below. First, the result shows the justice outcome in express service, interaction justice, outcome justice in the relation of satisfaction with repair have regardful effects to the satisfaction of repair. This result explains that interaction justice has a positive influence. Second, in the relations between the procedural justice in express service and the satisfaction of repair, it is presented that the procedural justice has not regardful effects and results show differences from other leading researches. This result explains that procedural justice has not a positive influence. Third, as analyzing seriousness of the failure express service, controlling regulation effect in the relation of repair justice and repair satisfaction, seriousness of interaction and controlling regulation effect are not regardful effect in this relationship. These results are explained that the seriousness or controlling of the failure express service have not a positive influence to the relation of repair justice and repair satisfaction. Finally, in the relation between repair satisfaction and the intention to use again, repair satisfaction has a regardful effect to intention to use again. This result explained that it has positive influence to repair satisfaction and the intention to use again.

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변경관리 (Management of Change) 전산시스템 개발에 관한 연구

  • 황호근;백종배;서영민;김윤화;이재열;고재욱
    • Proceedings of the Korean Institute of Industrial Safety Conference
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    • 2003.05a
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    • pp.179-184
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    • 2003
  • 화학공장의 경우 각종 장치 및 설비가 상호간의 상관관계를 가지고 운영되기 때문에 공정의 변경은 해당 설비 및 공정전반에 걸쳐 안전성의 심각한 문제를 가져올 수 있다. 이러한 설비의 변경 사항이 발생한 경우 변경으로 인하여 주변 설비와 공정전반에 대한 안전성 및 생산성 향상을 정확하게 판단할 수 있는 변경관리 시스템은 매우 중요하다. 화학공장의 특성상 안전성이 검토되지 않은 공정의 변경은 중대산업사고를 유발할 수 있는 매우 위험한 행위라고 할 수 있으며, 영국의 Flixborough에서 발생한 사이클로 헥산(Cyclohexane) 폭발사고는 대표적인 변경관리 오류에 의한 사고라 할 수 있다.(중략)

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A Study on Service Failure and Service Recovery in Web Application of Smart Phone (스마트폰 환경에서 웹 애플리케이션서비스 실패 요인 및 서비스 회복에 관한 연구)

  • Choi, Hun
    • Management & Information Systems Review
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    • v.31 no.1
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    • pp.205-219
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    • 2012
  • This study is to understand how why users fail to service and how users use service recovery strategics. This study use equity theory to understand how perceived justices have influence on trust and to identify how trust has influence on service quality. This study used scenario techquie to get user experience of service failure in smartphone application. Scenario is composed of 16 sub scenario and we conducted survey with each case. The results show that interpersonal justice and distributed justice have significantly influence on trust. However, procedural justice has not influence on trust. Service quality is influenced by trust. This paper conclude with statements of implications and limitations of the study results.

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The Effect of Organizational Justice on Customer Orientation Moderating Effect of Employment Type (조직공정성이 고객지향성에 미치는 영향 -호텔기업의 고용형태를 조절효과로-)

  • Kwon, Na-Kyung;Lee, Sang-Jae;Kim, Hye-Lina
    • The Journal of the Korea Contents Association
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    • v.14 no.10
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    • pp.237-246
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    • 2014
  • The purpose of this study is to examine the relationship between customer orientation and organizational justice in hotel industry. Data were collected from employees who are working in the hotels of Seoul, South Korea and total 321 was used in data analysis. As a result of multiple regression analysis, the distributive justice and interactional justice had a positive effect on the customer orientation. However, the procedural justice had no effect on the customer orientation. Moreover, the type of employee moderates the effect between distributive and procedural justice and customer orientation, but, there was no significant moderated effect of employment type between the interactive justice and the customer orientation.

A study on Resin Filling Analysis and Experiment by VAP and VaRTM Processes (VaRTM과 VAP 공정의 수지 충진실험 및 해석에 관한 연구)

  • Dong-Hwan Yoon;Kyeong-Ho Seo;Yu-Jung Kwon;Jin-Ho Choi
    • Composites Research
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    • v.36 no.5
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    • pp.310-314
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    • 2023
  • VaRTM(Vacuum assisted resin transfer molding) and VAP(Vacuum assisted process) processes are a type of RTM(Resin transfer molding) process, and are typical out-of-autoclave (OOA) processes that can manufacture large structures at low cost. In this paper, a resin filling test was conducted to compare the VaRTM and VAP processes, and the filling process and dimensional stability were compared. In addition, an analysis method to simulate the filling process was developed, and a dielectric sensor was used to detect the flow front of the resin, which was compared with the analysis results. From the resin filling test, the total filling time of the composite plate was measured to be 48 minutes for the VAP process and 145 minutes for the VaRTM process, and the filling time by the VAP process was reduced by about 67%. In addition, it was confirmed that the VAP process was superior to the VaRTM process in the thickness control ability and uniformity of the composite plate.

A study on data sharing system based on threshold quorum consensus for fairness in permissioned blockchain (허가된 블록체인에서의 공정성을 보장하는 임계값 쿼럼 합의 기반의 데이터 공유 시스템에 관한 연구)

  • Ra, Gyeongjin;Lee, Imyeong
    • Proceedings of the Korea Information Processing Society Conference
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    • 2021.11a
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    • pp.334-336
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    • 2021
  • 허가형 블록체인 기반 데이터 공유 시스템은 분산 환경에서 신뢰 수준을 구축하고 일관된 메시지를 기록 및 공유함으로써 서비스의 상호 운용성을 가능하게 한다. 그러나 허가형 블록체인은 종종 탈중앙화, 보안 및 상호 운용성과 충돌한다. 이는 중앙 집중식 시스템으로 돌아가거나 데이터의 독점 및 남용 및 오용으로 이어질 수 있다. 따라서 CAP (Consistency, Availability, Partition tolerance)에 이론 검증에 따라 메시지 공유, 비잔틴 내결함성 및 메시지 일관성을 고려하고 적용해야 한다. 기존의 PBFT(Practical Byzantine Fault Tolerance) 합의 알고리즘는 노드의 증가시, 장애내성을 갖기위해 계산되어야 할 합의 처리시간이 증가하며, DPOS(Delegated Proof of Stake) 알고리즘은 보상, 리더 선출의 공정성 문제 등에 따라 허가형 블록체인에서의 적합한 방식이 연구되고 있다. 본 논문에서는 서비스의 상호 운용성과 과제에 대해 논의하고 허가된 블록체인의 합의 개선을 통한 데이터 공유 시스템을 제안한다.

A Study on the Effect of the Fairness of Franchisee on Relationship Quality in Food Service Industry (외식업체 프랜차이즈 가맹점의 공정성지각이 관계의 질에 미치는 영향 연구)

  • Park, Heung-Jae;Yang, Young-Seok
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.2 no.2
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    • pp.69-91
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    • 2007
  • This study is aimed to analyze the impact of the perception of fairness on the relationship quality as a way to enhance the competitiveness through the establishment of a long-term relationship between food service franchisors and franchisees. An empirical analysis found that the more positively the fairness of franchisors is recognized, the more positive impact it has on the relationship quality. As both the distributive fairness and the procedural fairness, the two concepts of fairness, are perceived in a more positive manner, the trust and satisfaction over franchisers were found to be higher, with the conflict shown to be lower. Though both the distributive fairness and the procedural fairness showed a significant result, the procedural fairness, in particular, has a greater impact on the trust and satisfaction over franchisers than the distributive fairness. In addition, the quality of relationship between franchisor and franchisees has a positive impact on a long-term commitment. That is that as their trust and satisfaction over franchisors are higher with less conflict, franchisees will become more cooperative with their franchisors. The greatest impact on the long-term unity, among the factors that constitute the relationship quality, appeared to be trust. Accordingly, it is advisable persons in charge at franchisors place the greatest focus on fostering trust to establish a long-term relationship, inducing it in a positive direction. From such result, suggestions can be made in establishing a strategy for developing an appropriate relationship between food service franchisors and franchisees. Firstly, persons in charge at food service franchisors will have to induce the perception of franchisors' procedural fairness by franchisees in a positive direction in order to enhance the Quality of relationship with franchisees. Secondly, as an alternative strategy for forming a long-term relationship between franchisors and franchisees, the effort should be made to foster a greater trust in franchisors first. In many cases, franchisors currently focus more on their convenience in management than the development of systems to satisfy the franchisee needs. This contravenes with the essence of relationship marketing and thus, it can be said it is the most important of all that focus should be directed at trust and fairness in the effort toward a sustained relationship between franchisors and franchisees in the future.

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