• Title/Summary/Keyword: 비즈니스지원단

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A Study on the Analysis of Consultation Needs of SMEs through Big-Data (빅데이터 분석을 활용한 중소기업의 상담요구 분석)

  • Lee, Bong-Cheol;You, Yen-Yoo
    • Journal of Digital Convergence
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    • v.16 no.7
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    • pp.27-34
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    • 2018
  • This study was conducted to identify the contents of major consulting needs of SMEs using Big Data and to suggest the efficiency of operation. The subjects of the study were counseling cases posted on the website of the Business Support Center of the Ministry of SMEs and Startups. To do this, from 2009 to March 2018, we crawled about 7,000 cases of counseling cases, followed by word cloud analysis centering on effective keyword. The main results were as follows: First, the frequency of counseling cases in each field was found in the order of establishment, management strategy, human resources, financial order. Second, in word cloud analysis, the most frequent keyword related to counseling demand were small businesses, exports, methods, procedures, registration and authentication. In this study, we obtained research results that we can improve the efficiency of the policy in real time from a new point of view by conducting big data analysis on public policy.

Analysis of Shadow Work by Changes in Ministry of SMEs and Startups Consulting Work Management Systems (중소벤처기업부 상담업무 관리시스템 변화에 따른 그림자 노동 분석)

  • Sujin An;Joon Koh
    • Informatization Policy
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    • v.30 no.2
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    • pp.86-108
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    • 2023
  • This study attempts to explain phenomenologically the shadow work that occurs among Kwangju·Jeonnam business support counselors as video consultation increases due to the counseling management systems used in business consulting for SMEs and digital transformation since COVID-19. Since digital shadow work is widespread, it has been considered basic and mandatory work, not recognized as shadow work itself, assuming that it is continuously used for a long time. We found that, in the case of the newly expanded video consulting systems, most of the users complain of burden and inconvenience and tend to choose face-to-face despite the time and cost savings associated with the former. These study results practically suggest that, in order to implement such digital systems successfully, a well-prepared system, an elaborate way of reducing the burden and inconvenience, and an adaptation period are considered critical as they can minimize the shadow work of users.