• Journal of the Korean Society for Aviation and Aeronautics
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• v.15 no.4
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• pp.83-93
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• 2007

The aviation industry is expected to grow faster and the role of it is expected to be bigger as time goes by. Airport operating company is a major part of the aviation industry. For an airport operating company to be successful, strong relationship with customers is essential. One of the methods to acquire the customer loyalty is establishing a brand. For KAC, 'Skycity' should be chosen as the main brand. And along with it, harmonious modeling of a of KAC and BI of Skycity should be devised. By doing this, KAC can gain customers' affection and loyalty.