• Title/Summary/Keyword: 불만족

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A Study on the Negative Oral Transmission of Visitors the Service Quality Factors in Local Culture (지역문화 서비스요인과 방문객의 부정적 구전에 대한 실증적 연구)

  • Lee, Dong-Su;Lee, Dong-Soon
    • Journal of the Korea Society of Computer and Information
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    • v.13 no.6
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    • pp.315-324
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    • 2008
  • This study purposes the research to present local government and theoretical implications by analyzing the dissatisfaction and the negative oral transmission with the service quality in local festival. For these purposes, authors summarized the current researches on the significance of the local festivals and dissatisfied attitude, dissatisfaction and negative oral transmission with the service quality in local festival. The following conclusions were derived Gangjin Celadon Festival. First, Gangjin Celadon Festival is affected directly by responsiveness and assurance of the service quality in local festival. Second, results of the summary of findings in hypothesis proves to be affected the most dissatisfaction. The analytic results of this study presented the theoretical implications and policy suggestions of the local festival.

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N Screen Service Users' Motivations for Use and Dissatisfying Factors (N 스크린 서비스 이용자의 이용 동기와 불만족 요인에 관한 연구)

  • Lim, Sohei;Lee, Yeong-Ju
    • The Journal of the Korea Contents Association
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    • v.13 no.3
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    • pp.99-108
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    • 2013
  • This research attempts to identify N-screen users' motivational and dissatisfying factors in relation to their willingness for continued future use of the service. An on-line survey was conducted (N=558) to reveal five major factors for N-screen use: Medium usability (interface usability and daily usefulness), Socialness (potential for social use with family and friends), Mobility (use without restraints of time and space), Contents (diversity of contents catalogue and related information search), and Habitual use. With exception of Contents factor, four of those factors were proven to be meaningful predictors of the users' willingness for continued future use of N-screen service. Meanwhile, two factors were extracted as the major source for N-screen users' dissatisfaction: Customer service (dissatisfaction associated with the service itself) and Contents (dissatisfaction relating to contents use). The effect of those two dissatisfaction factors was examined. The results show that Contents dissatisfaction, in comparison with Customer service dissatisfaction, was a more powerful predictor for discontinuing of N-screen service use.

Medical Convergence Analysis of Complaint about Medical Service in an Affiliated Hospital (일 상급종합병원 의료서비스 불만족 내용의 의료 융합적 분석)

  • Kim, Jung-Suk;Eom, Ae-Hyun;Yu, Moon-Sook
    • Journal of the Korea Convergence Society
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    • v.7 no.5
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    • pp.117-125
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    • 2016
  • Implementation of patient feedback is considered as a critical part of effective and efficient management. This study is a retrospective survey after to ensure the medical convergence analysis of contents on customer dissatisfaction using medical services. The data were collected from dissatisfaction 319 case at a affiliated hospital. The result indicate that a repeat visit than the initial visit, outpatients were more dissatisfied than the inpatients. The type of dissatisfaction were more dissatisfied of the in communication and explanation of medical service, nursing service and procedure of administrative services. In the classification of disease the percentages of dissatisfaction in the digestive system and neoplasm were high in both groups(p<0.05). Based on the study to improve the quality of medical service. Prevent the recurrence of dissatisfaction and to establish a customer-oriented business strategy. Characterized by dissatisfaction factors and contents of each patient and should be structured to specific disease types of services through continuous medical convergence research.

An Analysis of Daily Life of the Early Retirees : Content Analysis of Sources of Life Satisfaction/Dissatisfaction (조기퇴직자의 생활적응 지원체계 구축을 위한 일상생활 조사연구 : 일상생활 만족/불만족 근거에 대한 내용분석을 중심으로)

  • Han, Hye-Kyung
    • Korean Journal of Social Welfare
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    • v.51
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    • pp.287-310
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    • 2002
  • The purpose of this study was to investigate how early retirees spent their days and how daily life was experienced. In order to cover as many aspects as possible of the subject, this study examined sources of life satisfaction/dissatisfaction. Data were drawn from in-depth interviews in which 101 early retirees residing in Seoul. The Majority of early retirees in this study were at least somewhat dissatisfied with their daily life. Content analysis of reasons for life satisfaction/dissatisfaction revealed that the sources were categorized into 6 categories and 66 specific sources. Analysis of sources of life satisfaction revealed that early retirees mentioned most frequently as their sources of life satisfaction in this order: subjective emotions, family relations, stability of economy, positive attitude on retirement. Analysis of sources of life dissatisfaction revealed that life dissatisfaction was intimately connected with the loss of work role, family, unstability of economy, and ill preparation for retirement. Implications for macro and micro alternatives to support early retirees were provided.

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The Effect of Maladaptive Perfectionism and Core Self-Evaluation on Body Dissatisfaction of female college student (여대생의 부적응적 완벽주의와 핵심자기평가가 신체불만족에 미치는 영향)

  • Jeon, Hye-Seong;Kim, Ju-Hyun
    • Journal of Digital Convergence
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    • v.14 no.11
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    • pp.557-564
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    • 2016
  • This paper was to explore the effect of maladaptive perfectionism and core self-evaluation on body dissatisfaction of female college student. This survey was conducted from March, 2016 to May, 2016 and 315 responses from the survey were used for the analysis. Maladaptive Perfectionism and core self-evaluation were set as independent variables, and body dissatisfaction was set as an dependent variable. The data was analyzed by descriptive statistics, t-test, ANOVA, Pearson correlation and Multiple Regression. As a result, core self-evaluation was the significant predictor to explain body dissatisfaction, but maladaptive perfectionism didn't have the effectiveness to the body dissatisfaction of female college student. In conclusion, to reduce body dissatisfaction, female university students' positive view regarding core self-evaluation should be increased.

Dissatisfying Factors and Complaining Behavior of Public Library Users (공공도서관 이용자의 불만족요인과 불평행동 -대구지역 공공도서관을 중심으로-)

  • 오동근;장흥섭;김광석
    • Journal of Korean Library and Information Science Society
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    • v.32 no.4
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    • pp.25-43
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    • 2001
  • This study analyzes in detail the specific complaints of the dissatisfied public library users in Taegu Metropolitan city, with regard to materials, facilities, information services and staffs of the libraries. It also analyses the relatedness of complaining behaviors, complaints and demographic factors including gender, age, occupation, income, and education.

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An Empirical Study on the Relationship between Job Dissatisfaction and Creativity (직무 불만족과 창의성의 관계에 관한 연구)

  • Kim, Jung-Hoon;Lee, Shin-Ja;Baik, Ki-Bok;Shin, Jae-Goo
    • Management & Information Systems Review
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    • v.30 no.1
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    • pp.107-128
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    • 2011
  • This study has two primary purposes, firstly to identify how job dissatisfaction and continuance commitment influence to creativity, secondly to explore how coworker helping and support, and perceived organizational support moderate between interaction of job dissatisfaction and continuance commitment, and creativity. The first part of the study, based on literature study on creativity, provides insight into what are antecedents and moderate variables in creativity. In the second part of the study, a comprehensive research model and hypothesis were empirically tested based on data from 322 employees in Korean organizations. The results of statistical analysis show the following. First, job dissatisfaction has positive effect on creativity. Second, interaction of job dissatisfaction and continuance commitment does not have positive effect on creativity. Third, there was not any moderating effects between interaction of job dissatisfaction and continuance commitment, and creativity in this study. The last part of this study, a theoretical and practical implication of the study, and the future research agenda are presented.

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Convergence approach to weight control behavior and online clothing product shopping (체중조절행동과 온라인의류쇼핑에 대한 융합적 접근)

  • Kim, Wha-Sun;Lee, Kyu-Hye
    • Journal of Digital Convergence
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    • v.13 no.7
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    • pp.79-88
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    • 2015
  • This study focused on the idea that consumers who are dissatisfied with their body form tend to be more interested in weight control behavior. This research connects this relationship with consumers' risk perception on the internet and consequent decision hesitation behavior. Empirical results extracted three factors of weight control behavior: diet, physical treatment, and medication and exercise. Weight control behavior was different by gender but not by age. Consumers who were dissatisfied with their body form were likely to do exercise, but other types of dissatisfaction (weight dissatisfaction and height dissatisfaction) were not significantly related to weight control behavior. Weight dissatisfaction influenced perceived size risk significantly when shopping online. Diet, physical treatment, and medication had significant influence on perceived size risk when shopping online. Perceived size risk had significant influence on decision delay and offline switch behavior. This study took a convergence approach, which connects consumer characteristics with online shopping behavior.

Determination of water supply quantity for instreamflow requirement of the Cheongmicheon watershed considering climate change scenarios (기후변화 시나리오를 고려한 청미천 유역의 유지유량 공급량 결정)

  • Song, Young-Hoon;Chung, Eun-Sung;Kim, Soo-Hyun
    • Proceedings of the Korea Water Resources Association Conference
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    • 2018.05a
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    • pp.416-416
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    • 2018
  • 본 연구는 과거자료와 기후변화 시나리오의 강수자료를 고려하여 유역 간 도수 사업의 용수공급량을 효과적으로 결정하는 방안을 제안하였다. 1985년 1월 ~ 2017년 6월까지 과거자료와 2011년부터 2100년까지의 RCP(Representative Concentration Pathway) 4.5 및 8.5 시나리오에 대해 각각 적용하였다. 청미천의 유량은 SWAT 모형을 이용하였는데 SUFI-2 알고리즘을 이용하여 최적 매개변수를 산정하였다. 본 연구는 도시 농촌 복합유역인 청미천 유역을 대상으로 하였으며 국토교통부가 고시한 원부교 지점의 하천 유지유량($0.96m^3/s$)의 연간 불만족일수를 분석하였다. 청미천 유역을 대상으로 현재 설치하고 있는 약 $30,000m^3$/일 규모의 용수 공급시설의 적용에 따른 불만족일수에 대하여 과거 강우자료를 이용하여 분석한 결과, 시설 적용 전 불만족 일수는 평균 54.94일/년이었고 적용 후에는 불만족일수가 평균 45.33일/년으로 10.61일/년이 감소하였다. 미래 기후변화 시나리오에 대해 분석하면 적용 전의 RCP 4.5의 평균 불만족일수는 65.99일/년이며 적용 후에는 11.82일/년이 감소한 54.17일/년으로 나타났다. RCP 8.5에서는 평균 불만족일수는 49.16일/년에서 39.16/년일 으로 10.0일/년이 감소하였다. 즉 현재 사업규모로는 하천유지유량 만족일수가 여전히 큰 것으로 나타났다. 따라서 본 연구에서는 기후변화 시나리오를 고려하여 최소최대후회도 접근법을 토대로 효과적인 유지 용수공급량을 결정하는 방법을 적용하였다. 단위 용수공급량이 증가할 때마다 늘어나는 불만족일수 감소량에 대해 연도별로 다른 값 중에 최댓값과의 차이를 후회도로 정의하고 용수공급량 별로 최대 후회도를 산정하였다. 이 중 최솟값을 나타내는 용량을 선택한 결과 RCP4.5는 $110,000m^3$/일, RCP8.5는 $90,000m^3$/일로 도출되었다.

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A path analysis of factors influencing eating problem among young female adults (성인초기여성의 섭식장애에 영향을 미치는 요인에 관한 경로 분석)

  • Cha, Bo-Kyoung
    • Journal of Nutrition and Health
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    • v.50 no.6
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    • pp.615-623
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    • 2017
  • Purpose: The purpose of this study was to analyze factors influencing eating problems among young female adults. Methods: Participants were 193 young female adults aged 19 ~ 29 years who were recruited in August 2017. Four variables related to eating problems in young female adults, including body image dissatisfaction, self-esteem, trait anger, and depression, were measured using reliable instruments. Data were analyzed using the SPSS/WIN 21.0 program and Amos 24.0 for descriptive statistics, Pearson correlation coefficients, and path analysis. Results: The mean for eating problems in young female adults was 8.99, and 9.8% of subjects were classified as high risk with eating problems. Modified model demonstrated good model fit (${\chi}^2$/df 0.47, GFI 0.99, AGFI 0.99, NFI 0.99, SRMR 0.022, RMSEA 0.001). Path analysis showed that body image dissatisfaction had the greatest direct effect on eating problems. Depression did not have a direct effect on eating problems, whereas it had indirect effects on eating problems through body image dissatisfaction as the mediating factor. Self-esteem had direct effects on depression and indirect effects on eating problems through depression and body image dissatisfaction as mediating factors. Trait anger had direct effects on depression and body image dissatisfaction and indirect effects on eating problems through depression and body image dissatisfaction as mediating factors. These factors accounted for 46% of the total variance, and the fit indices of the model satisfied the criteria of fitness. Conclusion: The results of this study reveal the important role of body dissatisfaction and psychological factors such as self-esteem, trait anger, and depression on eating problems. These factors influencing eating problems should be considered when developing programs to improve eating problems in young female adults.