• Proceedings of the Korea Information Processing Society Conference
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• 2002.04b
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• pp.1393-1396
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• 2002

무선 ATM(Asynchronous Transfer Mode) 망을 기본으로 하여 ATM망에서 사용하는 서비스 종류인 CBR(Constant Bit Rate), rtVBR(Real-Time Variable Bit Rate), nrtVBR(Non-Real-Time Variable Bit Rate), ABR(Available Bit Rate), UBR(Unspecified Bit Rate)에 따른 플로우를 우선 각 서비스 흐름에 따라서 공평하게 패킷 스케줄링 한다. 그리고 각 서비스 종류에 따라 대역이나 지연에 따라 모든 사용자의 다양한 서비스 트래픽에 공평하게 서비스하는 구조를 갖는다. 아울러 무선 통신망 채널에 에러가 발생할 경우를 고려하여 각 서비스 트래픽에 대한 QoS(Quality of Service)를 보장해주는 무선 ATM 통신망에서 동작하는 스케줄링 알고리즘을 제안하여 시뮬레이션과을 통해 기존의 방법과 성능을 비교하여 기존의 유선 통신망 스케줄링 알고리즘과 달리 무선망의 에러에 대한 각 트래픽의 에러에 대한 성능 향상에 대해 알아본다.

• Proceedings of the Korea Information Processing Society Conference
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• 2008.05a
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• pp.335-338
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• 2008

IT아웃소싱은 기업이 핵심 분야와 비 핵심 분야를 나눈뒤 전략적으로 비 핵심분야에 대한 기능을 서비스 제공자에게 위탁하여 특정 기능을 수행하도록 하는 경영기법으로 비용절감, 조직의 슬림화등 여러 가지 목적으로 실행된다. 그리고 최근에 들어 국내에서도 정보시스템을 서비스 제공자에게 아웃소싱 하는 일이 활성화 되고 있는 상황이다. 그리고 IT아웃소싱 계약서에는 서비스 수준이나 가치, 성과에 대한 보상 및 패널티를 부과하는 도구인 SLA를 도입하고 있고 그 측정 결과를 통해 제공받는 서비스의 품질을 확인하고 있다. 그러나 측정된 SLA지표를 통해서 확인되는 데이터는 하드웨어적인 측정치에 한정되어 아웃소싱을 통한 IT서비스의 수준 향상을 확인하기 어려우며 효과적인 SLA 기준 지표 선정이 쉽지 않아 실제적인 고객만족도를 확인하기 어려운 실정이다. 이에 본 연구에서는 ITIL에 기반 한 SLA측정 결과와 사용자 만족도를 측정하여 제시하였다.

• Proceedings of the Korean Society for Emotion and Sensibility Conference
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• 2008.10a
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• pp.155-158
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• 2008

오늘날 다양해지는 산업구조에서 가장 핵심적인 분야로 떠오르고 있는 서비스는 국가의 미래전략사업으로 현재 각 국가들은 서비스를 중요한 이슈로 타 학문과의 연계 가능성에 대한 연구가 진행되고 있다. 서비스란 국가의 생활환경과 문화 수준에 따라 현저한 차이를 보이고 있지만 신 개념의 서비스는 접근방법에 있어서 소비자가 원하는 요구조건을 개인의 특성에 맞는 맞춤형서비스라는 공통된 방식으로 진행되고 있다. 동양에서의 서비스란 단순히 무료로 가치를 보상받지 않고 육체적, 물리적 가치를 상대에게 제공한다는 의미로 해석되고 있는 반면, 서양에서 서비스 개념은 가치를 제공함 으로서 합당한 대가를 돌려받는다는 의미로 해석된다. 이러한 서비스의 개념은 디자인을 서비스라는 시각에서 볼 때 소비자에게 가치의 제공이라는 개념으로 지금까지 많은 기업 및 산업체에서는 디자인을 실시하는 행위가 소비자를 위한 서비스 제공이라는 개념으로 생각하지만 실제 디자인에서 서비스 접근방법은 명확한 기준과 근거가 부족한 편이다. 따라서 본 연구에서는 기존 연구에서 밝혀진 부산 관광자원의 중요 요소인 쇼핑환경을 개선하기 위해 소비자의 이용 빈도가 높은 부산시 마트(Mart)를 중심으로 이용자에게 좀더 편리한 쇼핑환경을 제공하기 위한서비스디자인 방법을 연구하고자 한다. 연구방법에 있어서는 실제 마트(Mart)를 이용하는 소비자의 심리분석과 문제점, 행동분석을 통해 쇼핑환경을 개선하고 이용자에게 편리한 제품디자인 방법을 연구하여 마트(Mart)의 서비스 디자인 방법을 찾아본다.

• Journal of Digital Convergence
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• v.11 no.11
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• pp.29-36
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• 2013

To accommodate the rapid growth of e-commerce transactions, non-face-to-face transactions, businesses use a wide variety of payment methods. However, many of these payment mediums are not secure as shown by increases in fraudulent transactions. In this paper, we analyze a particular e-commerce transaction medium, the Safety Transaction Service (STS). This system protects consumers through a wide variety of safeguards: safety settlement systems (escrow), consumer damage compensation insurance, payment guarantee, and secure bank settlement. In contrast to the safeguards, we identify the limitations and concerns with the STS and potential legal and political improvements. The plethora of payment methods limits the consumers ability to distinguish between the secured and unsecured transaction services. Regulation and consumer based verification of transaction services are essential to root out dangerously fraudulent systems. We propose the development of specific standards to these systems, in particular the need for consumer confirmation and clear settlement documentation. Only through the active promotion of scrutiny and improvement to STS will consumers be protected in e-commerce.

• International Commerce and Information Review
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• v.15 no.1
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• pp.3-34
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• 2013

This research, which was experimented by dividing tangible and intangible products, established the influence that affects recovery for consumers' complaint behavior and behavioral intention as per each different compensation program. In Experiment 1, the consumers, who experienced complaint behavior owing to company's mistake, have preferably recovered through the compensation program offered by the company. However, there was a significant difference in preference recovery between products that caused complaint behavior. According to the study result, the more clear preference recovery was shown in the case of purchasing laptop than the case of dining in family restaurant. Additionally, the consumers' emotion recovery was possible through compensation.; There was a emotion recovery disparity depending on product type between purchasing laptop case and dining in family restaurant case. The consumers, who experienced complaints, were only able to recover their preference, emotion, and behavioral intention through compensation of which recovery was greater in tangible product case than ordinary service. Meanwhile, there was no distinct difference between recovery compensation types even though the products were identical-type ones whereas it appeared that such tangible product which showed greater purchasing effort as laptop computer was more effective in stimulating emotion response. In Experiment 2, the purpose was to find out the difference between complaint behavior and its recovery process shown after purchase by Korean and Japanese college students, who have different consumer purchasing habits. The both consumers of the two countries, who experienced complaint behavior, demonstrated precise difference in preference recovery while the emotion and behavioral intention exhibited no disparity between the two consumer groups. In this experiment, it was learned that Korean college students were show-off purchase type consumers while on the other hand, the Japanese college students were famous product purchase type consumers. Thus, there was a clear difference in laptop computer purchase process and post-purchase evaluation between these two groups. In particular, the Korean college students had quicker preference recovery through compensation than the Japanese college students on account of their tendency to be consciousness of others. Nevertheless, there was no difference between the emotion recovery and re-purchase recovery and therefore, the compensation program for complaints was proven to affect the emotion and behavioral intention.

• Proceedings of the KIEE Conference
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• 2006.07a
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• pp.353-354
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• 2006

계통운영 보조서비스는 전력계통의 안정성 확보, 전기품질 유지 및 전력거래 활성화를 위한 필수적인 서비스이다. 계통운영보조서비스의 비용요소는 연료비, 운영유지비, 자본비용, 기회비용으로 구분된다. 이의 적정비용규모를 산정하여 보조서비스 제공자에게 보상함으로써 전력의 공급안정성 화보에 크게 기여할 수 있게 된다. 여기서는 국내 전력시장에서 연료비와 운영유지비 측면에서 적정비용규모를 산정하고 현재 운용중인 시장규칙과 비하여 개선방안을 제시한다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.10
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• pp.147-157
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• 2016

The opening of a second new airport is urgently needed to meet the growing number of visitors to Incheon International Airport. This study focused on effectiveness of mediating effects on the dedication to organization in order to determine why manpower resources of the airport service sector should take job-changing into account and to focus on staff who provide service to customers visiting Incheon International Airport management of airport service quality by providing a better service and preventing them from leaving their job. The results show that, first, only obligation conflicts and heavy workload affect the dedication to organization in terms of task-related causes. Second, compensation and relationships with seniors also affect the dedication to organization in terms of organization-related causes. Third, if more dedication is required, more employees will leave their job. Fourth, role conflict is the only reason to leave the job related to task. Fifth, only compensation and decision making affect the cause of the dedication to organization. The employer urgently needs to make a system to develop a relationship with colleagues and seniors, make a better work environment so that employees can work for a longer period and monetary or valuable compensation should be provided as indicated above in order to keep them employed.

• Journal of the Institute of Electronics Engineers of Korea TC
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• v.40 no.6
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• pp.225-236
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• 2003

In this paper, we propose a wireless scheduling algorithm to provide the Internet delay proportional differentiated services in wireless networks. For considering network environments that have burst and location-dependent channel errors, our proposed WDPS(Wireless Delay Proportional Service) scheduling algorithm adaptively serves packets in class queues based on the delivered delay performance for each class. The remarkable characteristics of WDPS scheduler are supporting a fair relative delay service, providing graceful throughput and delay compensation, and avoiding class queue blocking problem. Through simulations, we show that the algorithm achieves the desirable properties to provide delay proportional services in wireless networks.

• Journal of the Korean Applied Science and Technology
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• v.40 no.6
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• pp.1498-1505
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• 2023

This study attempted to investigate the difference in service orientation according to the individual characteristics of hair salon workers, and to identify the internal marketing factors of hair salon that influence service orientation. Questionnaires for empirical research were collected from hair salon workers in Gyeongnam, and the results of analyzing the collected questionnaires through IBM SPSS Statistics 26 are as follows. First, as a result of analyzing the difference in service orientation according to the individual characteristics of hair salon workers, the '40s or older' group and the 'working period of 10 years or longer' group showed statistically higher service orientation than other groups. Second, as a result of analyzing the causal relationship between internal marketing and service orientation, it was found that welfare, compensation system, education and training of internal marketings had the statistical effect on service orientation, and in particular, the compensation system had the strongest effect on service orientation. Therefore, service orientation for customers should be improved through internal marketing activities that take into account the individual characteristics of hair salon workers. The improvement of service orientation means the customer's intention to reuse, suggesting that ultimately the management performance of hair salon companies can be further improved.

• 대학교육
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• s.96
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• pp.54-61
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• 1998

김영삼 정부는 교육 민주주의의 토대 구축과 수요자 중심의 교육개혁을 위해 노력했으나, 교육현장의 협조를 얻지 못한 급진적이고 비현실적인 제도의 도입 등으로 여러 문제점을 노출하였다. 신 정부는 다음과 같은 점들을 고려하여 교육정책을 수행해야 할 것이다. 즉, 타당한 평가체제 및 보상제도 확립, 국.공립 교육기관 구조조정, 교육재원의 효과적 활용, 시민단체와의 교육서비스 협동생산, 교육민주화 완성 등이 그 것이다.