• Journal of Korean Academy of Nursing
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• v.42 no.1
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• pp.9-18
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• 2012

Purpose: The purpose of this study was to test the turnover intention model for chief nurse officers in general hospitals. The variables for the study included job stress, social support, job satisfaction, and organization commitment. Methods: A predictive, non-experimental design was used with a sample of 144 chief nurse officers from 144 general hospitals. Data were collected using self-administered questionnaires and analyzed using SPSS, AMOS program. Results: The overall fitness of the hypothetical model to the data was good (${\chi}^2$=16.80, p=.052, GFI=.96, AGFI=.90, NFI=.97, CFI=.99). Job stress, social support, job satisfaction, and organization commitment explained 59.0% of the variance in turnover intention by chief nurse officers. Both organization commitment and social support directly influenced turnover intention for chief nurse officers, and job stress and job satisfaction indirectly influenced turnover intention. Conclusion: The results imply that chief nurse officers in hospitals need social support and management of job stress to increase job satisfaction and organization commitment, and lower turnover intention.

• Proceedings of the Korean DIstribution Association Conference
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• 2006.02a
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• pp.283-307
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• 2006

최근의 서비스 마케팅 문헌은 서비스 조직의 경쟁력 향상의 방편으로 서비스 고객에게 관심을 집중하고 있는 실정이다. 특히 서비스 고객은 부분적 종업원으로 인식될 수 있기 때문에 서비스 조직에 대해 참여행동을 나타낼 수 있으며, 이를 통해서 서비스 조직은 추가적 비용 없이 경쟁력을 향상시킬 수 있다. 이에 따라 고객행동 관리가 강조되고는 있으나 아직까지 실증적 연구의 주제로는 거의 다루어지고 있지 않다. 따라서 본 연구는 지금까지 간과되었던 부분인 고객참여가 고객만족에 어떻게 영향을 미치는지에 대한 메카니즘을 실증적으로 분석하기 위해, 고객참여의 영향을 매개하는 변수로서 서비스 성과와 기대를 제시하는 연구모델을 설정하였다. 구성개념을 측정하기 위해 관련 문헌들을 참고하였으며, 본 연구의 서비스 상황에 적합하도록 수정을 가하였다. 최근에 교육 서비스와 병원 서비스를 제공받은 경험이 있는 대학생을 대상으로 구조방정식을 사용하여 분석한 결과, 연구모델의 적합도는 양호하였으며 모든 연구가설이 지지되었다. 참여는 매개변수로 제시된 성과, 기대와 유의한 관계를 가지는 것으로 나타났으며, 성과와 기대는 또한 만족에 유의한 영향을 미치는 것으로 나타났다. 이러한 분석결과를 통해서 서비스 관리자는 종업원과 마찬가지로 서비스 고객을 적극적으로 관리할 필요성이 있고, 특히 고객의 서비스 성과지각과 서비스 기대에 더욱 관심을 기울여야 함을 이해할 수 있었다. 마지막으로, 이러한 실증결과에 대한 시사점을 논의하였고 미래연구를 위한 방향을 제시하였다.

• Journal of the Korea Safety Management & Science
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• v.18 no.1
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• pp.227-236
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• 2016

Main purpose of this study is to provide some basic data necessary to research, education, and policy to cultivate professional talents, by investigating what competencies needed to hospital administrative staffs and managers in performing their jobs in the global age. A survey was conducted through self-administered questionnaires for hospital administrative staffs and managers including first-line hands-on workers who were working in 77 hospitals located in Busan, Keongnam, Ulsan areas in South Korea. Major results are as follows: (a) The analysis for the competencies needed to hospital administrative staffs and managers in order to perform successfully their jobs revealed that interpersonal competency, knowledge of management skills in healthcare field, understanding ability for healthcare, in that order of importance, had significant influence on performing their jobs. (b) Regarding the analysis for the detailed competencies necessary to hospital administrative staffs and managers in order to perform successfully their jobs revealed that problem-solving ability, sense of responsibility, positive attitude, leadership, in that order of importance, had significant influence on performing them. This study suggests that universities opened courses related to health care management should newly open a subject 'problem-solving ability in health care' to link with health care field and their curriculums are necessary to change over to practice-oriented curriculum system.

• The Journal of Korean Academic Society of Nursing Education
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• v.18 no.3
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• pp.486-498
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• 2012

Purpose: The purpose of the study was to understand and describe the team manager's experience in relation to the team system in the hospital organization. Methods: In-depth individual interviews for collection of data were conducted from October to November 2011. Participants were chosen purposely among team managers who had worked as team managers under the team manager system in Seoul for more than three years. Content of all interviews was recorded and transcribed according to information collected by interviewers. Data were analyzed using Colaizzi's analysis. Results: Six categories were derived from the analysis: 1) Strengthening of team manager's authority; 2) Sharing of multifaceted leadership role; 3) Demonstrating people-oriented leadership; 4) Complete interpersonal relationship and communication; 5) Self-empowering with web-like plans and practices; and 6) Going through rigorous commitment for team performance. Conclusion: Results of the study demonstrate various positive factors in association with the team system in spite of the short period of time since its introduction in the hospital organization; however, some negative aspects of the team system need to be reevaluated.

• Journal of Korean Academy of Nursing
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• v.46 no.3
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• pp.375-389
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• 2016

Purpose: The aim of this study was to classify nursing management competencies and develop behavioral indicators for nurse managers in hospitals. Also, levels of importance and performance based on developed criteria were to be identified and compared. Methods: Using expert survey we classified nursing management competencies and behavioral indicators with data from 34 nurse managers and professors. Subsequently, data from a survey of 216 nurse managers in 7 cities was used to analyze the importance-performance comparison of the classified nursing management competencies and behavioral indicators. Results: Forty-two nursing management competencies were identified together with 181 behavioral indicators. The mean score for importance of nursing management competency was higher than the mean score for performance. According to the importance-performance analysis, 5 of the 42 nursing management competencies require further development: vision-building, analysis, change management, human resource development, and self-management competency. Conclusion: The classification of nursing management competencies and behavioral indicators for nurse managers in hospitals provides basic data for the development and evaluation of programs designed to increase the competency of nurse managers in hospitals.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2010.05a
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• pp.414-418
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• 2010

일반적으로 넓은 공간상에서 시간의 흐름에 따라 변화하는 이동객체의 '위치 정보'를 기반으로 사용자의 작업과 관련 있는 적절한 정보 또는 서비스를 제공하는 경우 이를 위치 추적(인식) 시스템으로 정의한다. RFID, USN, RTLS, GPS는 위치 인식 시스템의 대표적인 기술이며 해양, 농촌, 병원, 건축 등의 다양한 분야에서 적용 확산이 빠르게 진행되고 있다. 이러한 기술은 유비쿼터스 컴퓨팅의 핵심 기술로서 현대사회의 관심이 집중되고 있는 아동실종, 도난, 학교폭력 등의 문제를 해결하는데 적용될 수 있다. 본 논문에서는 이동객체를 모니터링하기 위한 접근법을 분석하고 이를 기반으로 RFID를 이용한 학생 이동 관리 시스템의 구축 내용을 기술한다. 이 시스템은 RFID로부터 획득되는 이동객체(학생)에 대한 실시간 데이터를 업무에 적절한 정보로 변환하여 사용자에게 알려준다. 이 시스템을 구축함으로써 관리자는 학교내부의 학생 위치를 실시간으로 식별 할 수 있고 미리 설정된 제한구역에 접근하는 학생을 신속하게 인지 할 수 있다. 또한 과거의 이력정보를 검색 할 수 있음으로써 실종, 도난 등에 대한 사후예측이 가능해짐에 따라 수동적이었던 학생 관리에 비해 융통적인 관리의 효과가 있고 안전한 학교생활을 학생들에게 제공해 줄 수 있게 된다.

• Journal of Korean Academy of Nursing
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• v.49 no.5
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• pp.562-574
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• 2019

Purpose: The purpose of this study was to identify the response patterns of nursing unit managers regarding workplace bullying. Methods: Q methodology was used to identify the response patterns. Thirty-six Q samples were selected from the Q population of 210 that included literature reviews and in-depth interviews with clinical nurses and nursing managers. Participants were 30 nursing unit managers who had experience managing workplace bullying and they classified the Q samples into a normal distribution frame measured on a nine-point scale. The data were analyzed using the PC-QUANL program. Results: Five types of response patterns were identified: (1) sympathetic-understanding acceleration, (2) harmonious-team approach, (3) preventive-organizational management, (4) passive observation, and (5) leading-active intervention. The preventive-organizational management type was most frequently used by the nursing unit managers. Conclusion: The results of this study indicated that nursing unit managers attempted to prevent and solve workplace bullying in various ways. Therefore, it is necessary to develop and conduct leadership training and intervention programs that appropriately address the response patterns of nursing unit managers, such as those identified in this study.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.13 no.6
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• pp.2607-2616
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• 2012

This study was designed to figure out patient safety culture of medical institutions and try to utilize the study results as basic data for analyzing doctor's awareness of patient safety culture. To this end, questionnaire survey was conducted from August 1st to September 5th, 2011, targeting doctors working at senior general hospitals located in G city, and 194 questionnaires were utilized for final analysis. The research results are as follows. First, there was a difference in awareness of deployment of staffs depending on gender, age, term of service in the hospital, contact with patients and working hours per week in relationship between subjects, wards and hospital safety culture, and organizational learning and teamwork in the ward turned out to be significant in accordance with working hours per week, and all sub-areas of the ward safety culture by departments. Second, feedback about the malpractice, communication, report on malpractice frequency and overall safety awareness were found to be significant by departments in relationship of subjects, medical incident reporting system, patient safety evaluation and overall level of consciousness, and the overall safety awareness showed significant results according to contact with patients and working hours per week. Third, there was a positive corelation in sub-areas of the ward and hospital safety culture awareness, overall recognition and patient safety evaluation, and a positive corelation with medical incident reporting system was found in all areas except for attitude of managers/immediate supervisors and that of hospital executives. Fourth, sub-areas of patient safety culture which has a effect on patient safety showed significant results in organizational learning, openness of communication, overall safety awareness, systematic cooperation between departments, feedback/communication and non-punitive response. In conclusion, to increase the level of the ward and hospital patient safety culture of doctors and implement medical incident reporting system faithfully, it is necessary to activate teamwork through organizational learning in the ward based on the adequate staffing and working hours, promote open communication between departments and provide feedback on medical malpractice, thereby establishing a cooperative system by departments and active support of hospital executives for patient safet.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.6
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• pp.290-301
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• 2017

This study examined the causal relationship among the leadership type, organizational commitment, and job performance, and to improve the organizational performance and effective methods of human resource management in hospital organizations. The survey period was from October 6, 2016 to October 20, and 375 employees working in hospitals were selected for the final survey. To analyze the validity of the measurement variables, reliability and confirmatory factor analysis were conducted, and the covariance structure equation analysis was conducted to grasp the causal relationship among leadership, organizational commitment, and job performance. In conclusion, leadership, organizational commitment, and job performance were significantly different according to the occupation(p<0.05), age(p<0.05), and working period(p<0.05), and individual care(p<0.001) and conditional reward(p<0.001) showed a high causal relationship with the organizational commitment and job performance. In the future, leadership that can take care of the individual characteristics of the members of the organization and ability to demonstrate their competence will be needed, and it will be necessary to establish a reasonable compensation system after measuring the degree of achievement of work. In addition, leadership needs to be in place to promote organizational performance considering the job type, gender, age, and duration of work. Managers should make efforts to form an organizational culture and provide related education programs to improve loyalty and attachment of members to the organization.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.13 no.6
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• pp.2625-2631
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• 2012

To recruit nurses with skills, the hospital must evaluate the skills of the applicants. But objective evaluation of the skills is a difficult. Many hospitals are using written examination or oral test only and are not testing the nursing skills directly when they recruit new nurses. OSCE(Objective Structured Clinical Examination) is a method developed for the evaluation of clinical skills objectively. In this study, 16/20 nurse managers of one university-affiliate hospital were assembled for the project of developing 7 OSCE modules by themselves, and then they ran OSCE using those modules for 40 nursing students. They scored nursing skills of the students using checklists they designed. The whole process was proceeded phase by phase using step-wise approach model. The project was successful; inter-personal consistency of the scores were high; nurse managers became confident in objective skill evaluation; subjective responses for this project were favorable. The hospital adopted OSCE in recruitment process thereafter. This experience might be applied to other hospitals who want to recruit nurses with skills.